• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user bellad70
1 review
0 helpful votes
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March 2nd, 2023

The quality of the shirt is excellent! I can't believe The cost was so low. I bought it for a gift for somebody very special to me and they absolutely loved it. I recommend this company to anyone interested in paying a lower price for top quality. Anyhow, getting back to the shirt I'm definitely buying more clothing and any other items this company has to offer because of the quality and because of the prices.

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Thumbnail of user debrai247
1 review
1 helpful vote
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May 10th, 2023
Verified purchase

Customer service was real quick to respond with my item was delayed. Then they told me they would open an investigation to see where my item was. Now they dont even respond to my emails. Beware I only lost $22.00 but becareful with them. I should have looked into this company more before I gave my credit card info.

Tip for consumers:
I should have looked up Cotosen on BBB to see their rating before I gave them my credit card.

Products used:
Ordered a shirt

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Value
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Thumbnail of user johnt4803
1 review
2 helpful votes
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October 27th, 2023

It took a month to get my order. When I received it, the packaging was crap, and so was the clothing. The boots that were advertised as leather weren't leather and the quality was horrible. Everything I received looked like it came out of a Chinese sweatshop and was handmade by children. Terrible quality and not at all what was pictured and described! Complete waste of money! My order number is **************

Tip for consumers:
This site is a complete ripoff!

Products used:
None of them

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Thumbnail of user deborahd1926
1 review
0 helpful votes
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January 7th, 2023

I reviewed these a while back and said I'd order from them again and I did; once again very content with the product. Much faster delivery this time and the jacket I got for myself (search "Mens Colorful Stripe Thick Plush Casual Jacket," links not allowed here) is a quality product. The other item was a present for my brother (t-shirt) which he loved. Really don't get the bad reviews, though I'm sure they're honest, just that my dealings with these guys have been great.

Thumbnail of user michaeld6585
1 review
3 helpful votes
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August 30th, 2023

This looks great and wears very well. It has an airy feel and looks classy. I usually wear medium but bought a large. Once I washed and dried it, it fits perfectly! I initially bought black and already ordered several different colors.

Thumbnail of user kandiceh8
1 review
0 helpful votes
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January 25th, 2023

The two items I ordered were sent to me and they were not correct. I contacted them and they wanted to give me six dollars back out of the 80 I spent. Then they gave me an address to send my stuff to you but I have to pay shipping cost and no one will answer the phone number they provided!

Thumbnail of user elinorb23
1 review
0 helpful votes
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January 30th, 2023

For the quality you get at this price this jacket is a steal! It looks and feels awesome, it's super warm, lots of pockets and the removable hoodie insert is great for colder days. I don't want to take it off! For the price, if you usually wear size L as me, I suggest you order XL for perfection.

Thumbnail of user michaelj3094
1 review
0 helpful votes
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March 17th, 2023

First off if you are looking for a decent belt look no further you have just found it. The belt with the quick release and the elastic belt is great especially if you in a mad dash to the bathroom yes we have all had them moments in life fighting with a regular belt trying to get it undone before we leave a stain in our underpants this reduces the risk of that happening. A quick squeeze and it separates and freedom is assured. Wouldn't hesitate buying again!

Thumbnail of user amieh51
1 review
1 helpful vote
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April 29th, 2022

They do not warrant 1 star. I have been waiting 2 months for my items. I am in GA in the USA they sent my items to the republic of Georgia. They will not communicate about it or refund me. I have asked multiple times.

Thumbnail of user jond460
3 reviews
36 helpful votes
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February 1st, 2022

Was looking to order items and input my personal/financial info - and their site went off my computer. Concerned that my info was somewhere (insecure) out on the web, tried like crazy to contact them. No response through their site nor their customer service. Continued for several days - over a week... NO LUCK. Twenty-five (25) days later, my credit card showed a charge from that very day. NO CONFIRMATION... no ability to finalize/approve... NO SHIPPING e-mail. Contacted them every way that I found possible. Again, nothing! Not a whisper. LookslikeI'm ripped off. Found a lot of negative reviews on web. Further, they are supposedly in England/UK. And for the past month I've been getting a lot of porn/disgusting e-mails - ALL FROM THE UK!

Tip for consumers:
Don't!!!!!

Products used:
NONE.... never got beyond their taking my money IMMEDIATELY

Thumbnail of user richardl2785
1 review
0 helpful votes
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March 27th, 2023

Great shirt. Perfect fit. Comfortable. I love the length because some T-shirts don't even reach my belt and I have to constantly pull the shirt down. I have a bit of a belly and this shirt covers it perfectly. I just ordered another of a different color.

Quality
Thumbnail of user brianf1882
1 review
0 helpful votes
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March 24th, 2023

I was really surprised how well this held while still being stretchy. I was afraid it would be to soft and stretch to easy but it's also not to firm. Buckle and material seem to be of good quality material.

Thumbnail of user tomb1797
2 reviews
5 helpful votes
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May 26th, 2022

I ordered three pair of shorts and two t-shirts. The shorts are way too small... I ordered 38/40 and they sent me 34's... Even fulfilling the wrong size... the 34's they sent were way small! My wife wears a 30 waist and the 34's form COTOSEN were skin tight on her. The clothing is not sized to American standards. Its cheap crap from Hong Kong and China. And not the reputable clothing manufactures in China... this is some cheap stuff! Beware... Stay away from them! You will lose your money because the merchandise is worthless!

Tip for consumers:
Don't buy from Cotosen... You will regret it... Unless you don't mind spending your money on worthless merchandise!

Products used:
They say there is a refund or exchange policy but as soon as you tell them your problem they stop communicating with you... They ghost you!

Shipping
Quality
Thumbnail of user deans440
1 review
1 helpful vote
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March 13th, 2022

I ordered and received an email that my package was delivered. Package was not delivered. On the email it says "click here to track your order." In order to track the order you must download a very bad browser that takes over everything. I emailed them and have not received a response in two weeks.

Thumbnail of user miltond53
1 review
0 helpful votes
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December 11th, 2022

I used to be very online market world in general. But, I was introduced to Cotosen website and it's been great so far! The customer service is always there to answer any questions you have and the new platform is easy to use.

Thumbnail of user timothyc1288
1 review
0 helpful votes
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March 21st, 2023

These are my new favorite shorts and I don't wear anything else. They are comfortable, durable and they dry out very quickly. I first wore them on a trip to the Philippines and they kept me cool and dry the entire time.

Thumbnail of user jackf811
1 review
9 helpful votes
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August 21st, 2023

Cotosen's 100% Cotton T-shirts are a wardrobe essential. I bought a pack of basic tees, and they are comfortable for daily wear. The material is of high quality, and they don't lose their shape after washing.

Thumbnail of user kimberlyp1456
1 review
1 helpful vote
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January 26th, 2023

These are durable, high-quality slip-ons. They're easy to clean with a shoe brush, or with a cloth and plain water, and the toe guard prevents the upper from separating from the sole. It was a good choice.

Thumbnail of user billya254
1 review
7 helpful votes
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August 12th, 2023

The Casual Shoes collection at Cotosen has so many options to choose from. I got a pair of loafers, and they fit perfectly. The shoes are well-made and versatile, suitable for both formal and casual occasions.

Thumbnail of user annj543
1 review
0 helpful votes
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March 1st, 2023

I am so happy I purchased this shirt for my husband! You can dress it up or dress it down and it goes with everything! I loved it so much that I purchased more colors and will buy every color available! Best Purchase Ever!

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Thumbnail of user gorant4
1 review
0 helpful votes
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December 2nd, 2022

I ordered 4 shirts and 5 hoodies and when it arrived I was completely disappointed. The quality is bad, I was sent completely different models to my mother. I did not receive what I ordered. I do not recommend it at all, you will be deceived.

Products used:
Jackets, thirts

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Value
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Thumbnail of user edwards1806
1 review
1 helpful vote
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March 17th, 2023

The belt comes in a really nice, and in my case unnecessary, package. It's inside a plastic zip-top bag, inside a slip-on box cover, inside a box, inside a draw-string bag. I suppose if this was a gift that would be a nice touch, but I'm not sure belts are that common of a gift item really. Maybe I'm wrong. If it would have saved me a buck or two, I could definitely do without all the packaging.

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Thumbnail of user bernicea62
1 review
0 helpful votes
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February 25th, 2023

These are great pants, well designed, with pockets to spare. The pants are finished on the bottom with a longer back so it never catches on the top of my boot. I got these for my tactical pants for handgun training. Always a place for an empty or spare magazine.

Service
Value
Thumbnail of user shawne207
1 review
0 helpful votes
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March 20th, 2023

I have never owned such a belt and shopped around quite a bit before deciding on this product. Given its flush fit with the buckle mechanism engaged it is more streamlined than I imagined it would be. It is easy to detach and reattach without having to completely detach the part of the buckle with the clasp. It is surprisingly quite comfortable with its capacity for stretching. Cannot wait to use it while fishing and camping sometime soon.

Thumbnail of user robertj2743
1 review
0 helpful votes
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March 19th, 2023

It feels very secure when hooked and hooks and unhook smoothly. One thing to remember, when putting it on, like the instructions say, don't run the end with the permanent buckle through the loops of your pants, take the removable buckle off, and run that end through the loops and it'll fit most pants fine. I worry about that end fraying a bit, like a NATO watch strap end. Because, that's basically what this is like, a big, rubbery NATO. Other than that, I really love it.

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