Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
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The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
The WORST company on the planet! Ordered 5 shirts from them. Took over 30 days for the package to arrive. The package contained NONE of the shirts I ordered. I contacted them and they instructed me to send them a description of what I ordered. Then, they had me take a picture of the shirts I received. Then, they told me to keep those shirts. I told them they wouldn't fit me. Their solution? Give them to friends that they would fit. Never got my shirts or my $144.00 reimbursed. This company is inept and corrupt. Avoid like the plague.
Tip for consumers:
Crooks
Products used:
None
I recently purchased a pair of Cargo Pants from Cotosen, and I'm pleased with the fit and quality. The pants are made from sturdy material, and the multiple pockets are handy. They are my go-to pants for outdoor activities.
It's soft, comfy, and perfect for the lounging days or dress it up with jeans and booties for an outing. It's flowy, so order your normal size if you want it a little loose, but up a size, if you want it extra roomy. 10/10 recommend!
I ordered 2 man's shirts and both are very poor materials and designs. The look on the site and the price is misleading on the site. When you get it, it is something eals.
Do not buy it. Learn from me.
Mike
First of all I ordered 2 shirts and when I received them they weren't the quality I was expecting. Second one of the shirts I received had 2 holes in them. I emailed them and it takes them from anywhere between 3 days to a week to respond. They only wanted to refund me partial and told me to keep the shirt. I told them I wouldn't be ordering from them anymore and wanted a full refund. I threw the other shirt in the trash that I received with holes in it. They tell me to return it and I would have to pay for postage. I keep telling them I don't have the item anymore that I put it in the trash and they seem to stupid to understand. I will not buy anything from this company again i I advise anyone not to buy from them. They seem to want to rip me off and not give me a refund. Guess I will report them to the better business bureau and maybe file a lawsuit
Tip for consumers:
Do not use this company
Products used:
2 t shirts
I ordered two sweatshirts on 1-27-22. And paid by credit card that day. Site said 10 to 15 day delivery time. I just received them 2-23-22. During that waiting period, I reached out to Cotosen vis emails and never did I get a reply. Now the sweatshirts are nothing like they look like on the pictures. Very cheap material, and I normally wear xxl, so I decided just in case they run small, I ordered xxxl. The sweatshirts I got had the xxxl tag in them, but my arms wouldn't even fit in the sleeves. I would bet they are at best, a medium. So after waiting almost two months, I have two sweatshirts that I can't wear. Stay away!
I ordered an Outerwear jacket from Cotosen, and it exceeded my expectations. The jacket is not only stylish but also warm and cozy. It's perfect for chilly weather, and the attention to detail in the design is impressive. I feel great whenever I wear it!
I have received my first order after one-month delay and total irresponsiveness and miscommunication from the company side, and it was a big fraud as the delivered product is of a low quality and completely different from the photo as advertised on their website: Cotosen.com. The website says the product is made of "genuine leather" as you shall see in the attached photo, but it is made of "cheap plastic" as delivered and shown in the other attached photo.
I do not recommend this website to anyone, because it is a loss of money and time.
Now, I will try to return the product back to them and get a money refund, but from the reviews I read, I do not think that I am gonna get my money at all.
Tip for consumers:
I do not recommend this website to anyone! It is a big scam and total loss of money and time.
Products used:
Shoes
I placed qn order for several shirts. I received some of my order, except for the 2 more expensive items. 1 of those items was sent in a separate shipping --- which I never received and the post office said it had a wrong address on it. I am still fighting with Cotoazen over that shirt for the past 2 weeks. The second shirt I did not receive, I was promised a refund. That was a month ago and I have still not gotten credited back my money. This is nothing but a hassle and a tipoff. It has been a horrific ordeal and I will probably never get my money back on those 2 items. They are full of excuses and no customer service.
DO NOT ORDER FROM THEM! The quality from the onset was questionable, with pictures that didn't reflect what I actually got. Then, the size was way too tight to be considered a Large. Then, I requested a refund, in which they didn't respond until I reported it to PayPal. It was only then they responded, but led me along to having to go through a convoluted process to return tue product to a warehouse I tracked in California, only to conveniently stop communication once the deadline for my PayPal claim expired. I haven't heard anything from them since! They stole my money, and I have no product or refund from them. NEVER order from them! They are a scam!
Products used:
A jacket
3 out of 4 items were substituted for items that I would not wear without advising me.
The one correct item had holes I could put my fist through.
Don't wast your money with this rubbish.
Tip for consumers:
Avoid like the plague
Products used:
None
I made purchase and thwn I saw some really bad rewies so I decide to cancel it which was several minutes after I order it. And this is what it says: "Your order *******080xxxx has been shipped, we cannot apply for cancellation, if you have any questions, please contact customer service." Ofc when I contact customer service nothing happen. Dont even click on that site its pure scam. So I guess they wont ship me amything and I wont get money back... I hope karma will chase them one day...
I ordered a tee shirt. I have never re eived this order. I have contacted Cotosen and I was advised that my order was delivered on Jan. 30,2023 - that was not true. I was referred prior to that statement to a tracking app and was told they never heard of the tracking number I was given. They've now advised me to contact the post office and given me another tracking number - all this on an email whose subject is " my order is delayed.," again, nothing indicating it has been delivered. Long story short - I'm out $30! I've requested 3 times to cancel this order and return my money. My demand has been ignored. This was a SCAM...
I ordered a coat for Cotosen in January and it arrived fairly quickly. However, the coat interior was not the same color as the one I ordered. Plus, the coat label said it was a XXL, but it fit me like a Large or maybe a very thigh XL. So, I returned the coat on 24 January and requested a refund. Well, it has been over two months since I returned it and I still have not gotten a refund. My email to Cotosen go unanswered and I never got anything from Cotosen.
Tip for consumers:
No
Products used:
Coat
I placed an order with Cotosen on 25 Dec, 2022. While waiting for the order, I saw some very negative reviews and became concerned that I had been scammed. I contacted Cotosen, and they promptly assured me the order had been shipped and was on its way.
The order arrived Janu 5 2023, not bad for a shipment from China. Everything was exactly what I had ordered and the exact size I had ordered. The products -- shirts and pants -- were exactly as they appeared on the website, and I consider them to be good quality.
My only suggestion is that American customers should remember that Asian clothing tends to run smaller than American clothing, so you should order one or two sizes larger than you would normally order.
I am sorry others have had bad experiences with Cotosen. I have no argument with them except to say that my experience has been very good.
Received 2 shirts I ordered as adult XL. They arrived and at best were a medium. Since made in China and it took a while to get them, I decided to keep and give to my son. Washed them and they shrunk to a small Childs size. I contacted Cotosen and they said they would credit me $10 for a $50 order, or I could pay half price and get them again. They also let me know I need to order a larger size next time. I am 6', 175 lbs. and do not need an XXXL. DO NOT PURCHASE from them.
We ordered a jacket for my husband from Cotosen in February. We received an order confirmation email, and that was it! A month goes by and I email customer service and I receive a tracking number. It's coming from China… great! I wish I had known that ahead of time. Finally, end of April I email them again and they replied that it was delivered at the end of March to my mailbox. I never got a shipped email, and delivered email, nothing! Just a response to MY own inquiry about where my order was that it already "delivered" and to check with my local post office! They claim it delivered March 28th and today is April 28! I can't ask my post office about it a month later! So ridiculous abs a total waste of money!
Tip for consumers:
Where the products ship from
Products used:
Jackets
I recently had the pleasure of shopping at Cotosen for men's clothing, and I couldn't be more impressed with the quality of their products and the level of service they provide. From start to finish, my experience with Cotosen was exceptional.
COTOSEN is a fantastic company that offers a wide range of high-quality apparel and accessories. Their T-shirts are comfortable and stylish, perfect for casual wear or dressing up. The pants are durable and well-made, and the boots are stylish and functional. The belts are also great quality and will last for years. Overall, COTOSEN is a great company that offers top-notch products at reasonable prices.
I ordered 2 shirts for my son, he always wears a medium but these medium shirts did not fit and I wanted to exchange for larges. One would think I could just return and exchange the medium for large, wrong. 1st of all, they not only do not want you to return the incorrect size, they want you to pay again to send the correct size. They offer to give you a 40% discount to do this and give you free shipping. OR the 2nd option was still do not return the item but they will give you a " $15 voucher" to use on your next order. I told them this made no sense and neither option was acceptable but it was basically "too bad so sad". So I have 2 shirts that no one can use and lost money. Great way to run a business. I highly suggest you do not purchase from this Company.
Worst on line shopping ever. Impossible to return pants that don't fit. Poor quality clothing. No response to repeated e-mails and no phone contact listed. STAY AWAY.
Tip for consumers:
Don't use it
Products used:
Shirt
I was in the market for some new boots, and I came across COTOSEN. I am so glad I did! The boots I purchased are stylish and comfortable, and they have held up well over time. I also purchased a belt from them, and it is fantastic quality and looks great with my outfits. COTOSEN offers a wide range of apparel and accessories, and I highly recommend them to anyone looking for high-quality items.
Ordered 3 shirts on January 26th, its now 7 weeks later March 20th, and I have only recieved 1 item! Order # **************. They refuse to provide other 2 or refund. $96.35 for 1 shirt which is a seconds as elbow patches are in the wrong place. Otherwise the shirt is soft, and of some unkown material as it is not labeled. The shirt I received is nice other then the elbow pads but probably worth about $15 not $96. I live in a 1 family house and no other shipped items are missing.
Tip for consumers:
Not worth it. They are not a responsible company
Products used:
The 1 of 3 shirts that I recieved
This company engages in wholesale consumer fraud practices. I have filed complaints with the BBB and the State of California Consumer Fraud Unit requesting an investigation and urge others to do the same. The item I ordered was defective, extremely cheap and did not fit properly. Cotosen did not accept my attempts to return this item and eventually stopped answering my repeated attempt to resolve the matter. I filed a Better Business Bureau Complaint which Cotosen stonewalled. The company engages in unethical business practices and should lose their privilege of holding any business license.
Tip for consumers:
Find another company
Products used:
Sweat shirt
Tip for consumers:
Cotosen creates the impression that its physical store or warehouse is located in UK. However, this is not so. The product comes from a company in China called Yoyofashion. People who shopped from this store had to wait for weeks or months even before their order was finally delivered. This store's refund and exchange policy is just a sham. In reality there's no way to get your money back as the customer service don't reply mails. Sent back $120 in product plus had to pay $45 to send back. I'm out $165 to this hell hole and now they're ghosting me. No credit - no email replies after sending 6 of them. DO NOT BUY ANYTHING FROM THESE FOOLS.
Tip for consumers:
Buyer Beware - Company is a total scam. Customer service sucks and they will not refund my money after returning the crap they sent me.
Products used:
Men's shirts