• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user matildar14
1 review
0 helpful votes
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March 24th, 2023

COTOSEN is an excellent company that offers a variety of apparel and accessories. I recently purchased a few T-shirts and pants from them, and I am extremely satisfied with my purchase. The T-shirts are soft and comfortable, and the pants are durable and well-made. I also purchased a belt from them, and it is fantastic quality and looks great with my outfits. Overall, I highly recommend COTOSEN to anyone looking for stylish and high-quality clothing.

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Thumbnail of user terryh1065
1 review
1 helpful vote
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August 26th, 2022

The worst part of all this is I like the t-shirts - at least the sayings on them. However, the t-shirts I was sent were ALL the wrong sizes - ALL too small! It seems this Chinese based company doesn't know the difference between Asian sizes and American/European sizes. For example, I ordered "2XL" because I like a loose fit and use concealed carry. The shirts I received were all marked "2XL" but might have been at best an American/European medium. I gave this company three chances to replace one t-shirt I really liked and EVERY order (even though marked "2XL"!) was clearly not "2XL" - each shirt was too small. I've had enough and will not buy from this company again.

Tip for consumers:
Frist, that the company's products are manufactured in China. Second, there is no real return policy - only an offer for a discount if you order the "bad" product again. Third, apparently the company doesn't care that they send people the wrong sizes, even when offered (repeatedly) an opportunity to correct the order.

Products used:
Just shirts.

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Thumbnail of user tammya516
1 review
0 helpful votes
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December 18th, 2022

I just wanted to add to my previous review that everyone says that these products are coming out of China mine was postmarked from California and it only took about 2 to 3 weeks to receive and as I stated in my previous review that it's exactly what I ordered just like the picture I'm not sure what's going on if these people have a grudge against this company and they're just trying to make them look bad or they're just having really bad luck because that has not been my experience so far as I stated in my previous review I have ordered more stuff two shirts and two hats so we'll see if they match I will keep everyone posted.

Thumbnail of user jamese2062
1 review
7 helpful votes
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August 17th, 2023

I ordered a couple of different types for my dad to try out. It didn't take more than a minute for him to pick this winner! Great comfort and fair price.

Thumbnail of user michaeld6527
1 review
11 helpful votes
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August 11th, 2023

Comfortable fit. Was the comment i got from my brother in law because i already own a pair and he asked me to order it for him, he just loves them and they are so easy to wear he said!

Thumbnail of user larryb1792
1 review
2 helpful votes
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January 26th, 2023

First of all, if U see a good review of COTOSEN it had to be written by the company. This company markets good looking PHOTOS.!~ When U receive their clothing, it is pure junk and it took almost two months to receive. I would be embarrassed to donate their clothing to a charity. When U try to return it U have to jump through hoops and pay return postage only to have them tell you they are processing your refund payment but U will never receive it. This company should be run out of the USA. Do yourself a favor and buy from a reliable Merchant. I will Never buy from a company out of CHINA again.

Tip for consumers:
Stay Clear of this company, they market Photos and the product is nothing like the picture. (pure Junk)

Products used:
two shirts which I sent back and never received a refund.

Thumbnail of user annej337
1 review
0 helpful votes
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February 22nd, 2023

I purchased two of these shirts for a recent trip to Mexico. They packed well and did not wrinkle easily. I plan to get more for the Summer in other colors!

Thumbnail of user gilyhong
1 review
0 helpful votes
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November 24th, 2023

SCAM!
In one world, their products are "SCAM."
Do not waste your money on this garbage, not even a dollar.
They don't even respond to return requests and don't want to provide the return address.

Tip for consumers:
Their product material and quality are different than their product description.

Products used:
Jacket

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Thumbnail of user sheilar407
1 review
0 helpful votes
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April 18th, 2022

HORRIBLE! Do not be fooled by the pictures of clothing. Ordered 4 tops, all are complete crap. Only offer for refund/exchange is a 12 dollar coupon to buy another product! The WORST!

Thumbnail of user dejanb9
1 review
3 helpful votes
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May 3rd, 2022
Verified purchase

DO NOT BUY FROM THIS COMPANY!

This was the worst shopping experience ever.
All products are photo-shopped, when I tried to return ordered products with the reason "not as described", first they responded that I need to send pictures of the products, then they proposed discount on next order, after that they offered another discount,... I was always clear that I do not want discount and I demanded refund but could not get the return address, so apparently refund is not an option here.

Again, this is scam site, do not buy here anything!

Tip for consumers:
Do not buy on this site! It's scam!

Products used:
None

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Thumbnail of user felixb141
1 review
0 helpful votes
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March 27th, 2023

I had a great experience using COTOSEN for my online shopping needs. The website is easy to navigate and offers a wide variety of products at affordable prices. Shipping was quick and the customer service was excellent. I highly recommend COTOSEN for anyone looking for a reliable and hassle-free online shopping experience.

Service
Quality
Thumbnail of user coryamandabiz
1 review
0 helpful votes
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April 28th, 2023

Fraud site! I made the mistake buying from two of these sites, And they are from overseas and made of cheap thin toy clothes! Run from this rip off site.
P.S. I won my fight against them, After US Bank investigated these people. The bank refunded my money around $200! RUN RUN RUN AWAY FROM THIS SITE FAST

Tip for consumers:
That this is a twin site to the other fraud site.

Products used:
Jackets and Shirts

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Value
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Thumbnail of user prosperousi
2 reviews
0 helpful votes
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January 17th, 2023

I ordered from them the first time for a boat cruise and things were ok. The quality is C- at best. But my husband is a fitness professional so he literally looks good in any tight-fitted shirt. So I ordered $387.00 dollars of things, that were (17) items in November 2022. It is the end of January 2023 and they still haven't sent me (8) of the items I ordered. They have continued to send me someone else's items then ask me to mail them to the woman. Thank GOD I paid via PayPal and have a dispute on-going.
STAY AWAY FROM THIS COMPANY! IT IS A FRAUD. Very small amount of their items are even worth it.
The first 3 pix are from their website... And here's what they sent me instead. These are NOT THE ITEMS I ORDERED. Now that I have opened a case with PAYPAL they refuse to refund any of my money.
DO NOT ORDER FROM THESE PEOPLE.

Tip for consumers:
DO NOT USE THIS COMPANY. IT IS A SCAM AND A FRAUD!

Products used:
I DID NOT RECEIVE WHAT I ORDERED and they REFUSE to SEND WHAT I ORDERED. They sent me someone else's order and asked me to keep that. When I refused and ask where do I send it they ask me to send it to another customer.

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Thumbnail of user rachelh1168
1 review
0 helpful votes
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March 23rd, 2023

I recently purchased a few items from COTOSEN, including a T-shirt, pants, and boots. I was blown away by the quality of these items! The T-shirt is soft and comfortable, the pants are well-made and durable, and the boots are stylish and functional. The belt I purchased is also great quality and looks fantastic with my outfits. I highly recommend COTOSEN to anyone looking for high-quality apparel and accessories.

Thumbnail of user deirdrek6
5 reviews
15 helpful votes
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January 12th, 2022

I placed an order with this company on 12/9/2021 and asked for expedited shipping. When the order acknowledgement came thru it was with standard shipping which would not arrive by 12/25. I used their customer service email to try to correct this - phone numbers were not available all customer service was by e-mail. They said I needed to cancel and reorder. I did this loosing the sale price on the two items and paying an extra almost 10 dollars for shipping making expedited shipping (8-10 days if my recollection is correct) $18.95 for 2 long sleeve t shirts. I then received a shipment confirm on 12/14 only to learn that the products had drop shipped by air from China. They arrived, by air, 9 days later and cleared customs on 12/25 at LAX. As of today 1/12 they are in transit to me from Newark NJ. 29 days after they shipped as expedited I still don't have them. AVOID THIS SCAM COMPANY who doesn't represent themselves as a front for Chinese goods anywhere on their site and who doesn't honor their shipping commitments.

Tip for consumers:
I would avoid shopping here - unless of course you don't need what you order anytime soon. If I had not paid for expedited shipping this order would likely be on a container ship from China somewhere waiting to get into the port of Los Angeles and who knows how long that would take.

Products used:
I cannot speak to the quality of value of the products as I have not yet received them. I doubt I will attempt to get a refund even if they are not of usable quality as returning the products would most likely be difficult.

Service
Shipping
Thumbnail of user joelf188
1 review
2 helpful votes
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April 15th, 2022

Ordered a simple hat. Waited 3 weeks now and no order received. Customer service is no help. Had to give 1 star to write this review otherwise it would be zero…do yourself a favor. DO NOT DO BUSINESS WITH THIS COMPANY

Thumbnail of user michaelh7954
1 review
0 helpful votes
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January 9th, 2024

If I could rate it lower I would. There's a good chance my review may be deleted. If so, oh well
I ordered boots. Took nearly 3 weeks to recieve. Looked nothing like what I ordered.
Had hardest time tracking. When able to track 5 days after ordering, found out came from china, had to go through customs. Packaging and box was cut open and raggedly taped back together covering my name and address. Zero customer service information. Package and boots had God awful smell. Actually was afraid to open. Put on hazzard suit, gloves, gas mask, and opened outside not knowing what was inside (Yes I took a foolish chance opening package). Boots were damaged and VERY, VERY, VERY, VERY cheaply made. Looks like something made in someone back room with door locked. Worse thing I ever ordered. To embarrassed to donate to Goodwill or Salvation Army, any other charity or even throw in trash. Took out into a field and set on fire. Wasted money, no big issues. WARNING: Would not recommend anyone to purchase from this F'd Up "SCAMPAMY"! Definately reported to all BBB and companies alike. They got me. If want to check them out, check reviews first. Don't be foolish.

Thumbnail of user beverlya430
1 review
0 helpful votes
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February 2nd, 2023

This is the best stand collar I have ever bought. It's warm and fits absolutely perfect! Neck is perfect along with everything else. I will be purchasing more in different colors I highly recommend!

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Thumbnail of user henryr554
1 review
8 helpful votes
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August 26th, 2023

Cotosen's Drinking-themed products are perfect for parties and gatherings. I got a set of drinking glasses with funny quotes, and they always spark conversations. These make great gifts for friends.

Thumbnail of user kimberlye939
1 review
1 helpful vote
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January 6th, 2023

Here we can find all brands. Such an awesome place. I recommend people to knew about them and take advantage of it. I would highly recommended COTOSEN website anyone!

Thumbnail of user peterd2063
1 review
0 helpful votes
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February 22nd, 2023

Phony tracking numbers, complete scam. Requested refund multiple times got nothng.
Told me it was delivered and post office has it. Went twice not there.

Tip for consumers:
stay away total scam

Products used:
shirt

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Value
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Thumbnail of user williama1623
4 reviews
1 helpful vote
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March 1st, 2022

These CHINESE sellers are ripoff artists. They misrepresent themselves by pretending to be in Canada. Their products are cheap, mis-sized garbage. If I could give them no stars I would. Buyer beware.

Tip for consumers:
DON’T BUY FROM THEM!!!!!

Products used:
NONE

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Value
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Thumbnail of user annettem586
1 review
0 helpful votes
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February 23rd, 2023

I ordered these for my fiance. The material is just right - not too thin but isn't so thick you sweat. He wears a 2XL and they were a perfect fit for him.

Service
Value
Thumbnail of user jasonl1526
1 review
1 helpful vote
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October 20th, 2022
Verified purchase

CANCEL YOUR CREDIT CARD if you haven't already been billed for the order! If you have, you can always issue a payment dispute with your credit card provider (you'll need to show your correspondence and lack of resolution from WavePoly... a. k. A. Cotosen).

Not as advertised. The product online looks amazing, but in real life it is garbage in my opinion. What is shown online and what you get is MUCH different. In the attached photo you can see they didn't even stitch around the neck and you can see their photo versus what I got. Awful. Hope the Salvation Army will take it.

On top of that they shipped the wrong sizes! I contacted the company wanting a refund. Not so much as an offer to replace with the correct sizes and they refused to return my money or return the product. They did however offer a $13 voucher to buy more Chinese trash from them... how nice (the order was over $100). Without resolution, I launched a payment dispute with my Credit Card provider to get my money back.

Lesson learned. I will from now on look for reviews before buying online. My pain is your gain, 'there's one born every minute' yes I'm that sucker. 1 star is generous, want to give 0 stars.

Tip for consumers:
Don't purchase anything, if you haven't been billed cancel your credit card. If you have been billed and can show correspondence without resolution, issue a payment dispute with your credit card provider.

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Thumbnail of user donaldg769
1 review
0 helpful votes
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December 31st, 2022

JUNK IS TOO GOOD OF A WORD FOR THESE JACKETS! I BOUGHT 3 AND WIILL DEFINITELY
THROW THEM IN THE TRASH. THE PICTURES THEY SHOW ARE NOT WHAT YOU GET.
WORST PURCHASE I HAVE EVER MADE AND IF YOU BUY ANYTHING FROM THIS SITE
YOU WILL SAY THE SAME THING.

Tip for consumers:
MIGHT AS WELL THROW YOUR MONEY IN THE TRASH.

Products used:
3 WORTHLESS JACKETS.

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Cotosen A.
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