• Cotosen

Cotosen

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Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
0
Negative
63
153
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How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

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customer service (97)
Thumbnail of user jeffreyr1181
1 review
0 helpful votes
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February 25th, 2023

Don't waste your money, Not only are products false advertising, But the tracking numbers they send you are false also,Buy American made, You can't trust anyone anymore,And you especially can't trust this Chinese Copy!

Thumbnail of user franciscos311
1 review
8 helpful votes
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August 24th, 2023

The Skull-themed items at Cotosen are edgy and cool. I bought a pair of sunglasses with skull designs, and they look badass. The quality is excellent, and they provide good UV protection.

Thumbnail of user ellaf75
1 review
0 helpful votes
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January 28th, 2023

I use this hoodie as a layer when working outside. This was just what I wanted. An comfy hoodie. Super soft & fits perfectly. I plan on getting more in different colors.

Thumbnail of user leor193
1 review
0 helpful votes
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January 30th, 2023

I never received the merchandise I ordered nor a reimbursement for what I paid. They delete my email access so I can no longer view the status of the order. It's a scam.

Thumbnail of user tammyf507
1 review
0 helpful votes
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January 27th, 2023

I bought one and I liked it so much. Just the right weight to wear on a chilly day but leave it on when I walk in, very comfortable and it looks good.

Thumbnail of user roberts7491
1 review
2 helpful votes
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September 5th, 2022

I ordered and received pair of shorts but wrong size and color, entirely wrong product. Cannot get them to exchange for correct product, size and color. No invoice or order number in packaging.

Tip for consumers:
Beware of no exchange policy

Products used:
none

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Value
Shipping
Returns
Quality
Thumbnail of user marym6579
1 review
0 helpful votes
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January 31st, 2023

Excellent workmanship meets sporty functionality. Wear the jacket regularly now and am extremely happy with it. It is robust and the adjustment options and the fit are very well implemented.

Thumbnail of user maryh4071
1 review
0 helpful votes
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December 15th, 2022

Very easy to place order. I was provided a image very quickly. Ask if the image could be reversed, less than a couple hours got the new image example. Perfect!.

Thumbnail of user matthewd1326
1 review
0 helpful votes
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September 2nd, 2023

I was worried that the design would be too light or that the shirt would be way to tight. No problems with either, I would definitely buy other designs from this brand.

Thumbnail of user davidj3598
1 review
1 helpful vote
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July 29th, 2023

I bought these for a Hawaii trip and they were light enough for that warm weather on the beach and also look good enough to wear to a fancy dinner. They fit true to size.

Thumbnail of user ronaldr1146
1 review
0 helpful votes
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January 26th, 2023

I ordered from this company and the items were supposedly shipped 4 weeks later to a location in my area. The tracking information said that I had to ARRANGE DELIVERY but no telephone number was given and that I had 10 days to arrange this or my order would be sent back. When I tried to get in touch with the tracking company, they needed to receive money to find the package which redflags a scam. When I tried to contact Cotosen, no telephone number was available and only a text messaging contact that doesn't give you any satisfaction. DO NOT BUY FROM THIS COMPANY

Tip for consumers:
Where they are located , telephone numbers

Products used:
clothes

Service
Shipping
Thumbnail of user andrewb2802
1 review
6 helpful votes
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August 18th, 2023

I bought the shoes at the same time as much more expensive goods and wore them alternately. These shoes I still wear today, the expensive ones are already broken.

Thumbnail of user margarett1077
4 reviews
0 helpful votes
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February 21st, 2023

For the price the quality of these pants cant be beat. They fit well and the material is thick and sturdy as cargo pants should be. For this I give 5 stars!

Thumbnail of user melissah2097
1 review
0 helpful votes
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December 15th, 2022

Communication was great, and staff was so friendly and prompt. We just handed hats out yesterday everyone loves them and have gotten so many requests on where we purchased.

Thumbnail of user guyb264
1 review
1 helpful vote
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July 13th, 2023

Do NOT buy from Cotosen. I wish I'd read the reviews before wasting my money but a lesson was learned and I will never buy online again without researching the reviews from somewhere other than the advertising companies web site which is likely stacked with reviews created by themselves.
I ordered three shirts to get the deal on shipping. When they arrived they had only a slight resemblance to what was shown online, the material was paper thin, the sizes fit incredibly small, I normally take an XL which is what I ordered, it fit like it was painted on, probably a size M in North America.
I filed a complaint with my credit card company and Cotosen offered a 50% refund, I countered at 75% and they accepted and did refund the 75% which saved me shipping costs to return to China. I suspect that is how they make their money, ship cheap products that they pay a few dollars for and then sell high and make their profit on the 25%-50% that they negotiate with the unsuspecting buyer.
The company also said that I could keep the shirts, my wife donated them to the local thrift store but I doubt that anyone would have paid even a few dollars for them because of the poor quality.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user susang3210
1 review
0 helpful votes
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December 16th, 2022

Hey! Are you looking for a best shopping site where you can get the best products in affordable price then you are in the right place coz -- I am sure you will be happy.

Thumbnail of user mindyc129
1 review
0 helpful votes
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January 7th, 2023

Hey! Are you looking for a best shopping site where you can get the best products in affordable price then you are in the right place coz -- i am sure you will be happy.

Thumbnail of user ryanw1219
1 review
0 helpful votes
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September 19th, 2023

These pants are amazing. Soft and comfortable. I wear these pants fishing and around the house gardening and they are great. The fit is perfect and they are durable unless you try to destroy them.

Thumbnail of user wandap321
1 review
0 helpful votes
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January 10th, 2023

I love the thick jackets. I also have 3 of their pants and ordered 3 jackets. I live in Idaho and winters can be brutal. Very happy with their products. I ordered XXL and they fit perfectly.

Thumbnail of user vickiee92
1 review
0 helpful votes
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December 18th, 2022

Okay I just received two shirts that I ordered from their online website and they look just exactly like the pictures I like the quality of the material it fits well breathes well I got just exactly what I ordered I am very pleased and I have turned around and ordered more not sure what these people are complaining about maybe they're just having bad luck and I was very fortunate to get exactly what I ordered so I will see on the next order what happens.

Thumbnail of user michaelk5087
1 review
11 helpful votes
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August 9th, 2023

The color of this men's short-sleeved shirt is very attractive, and the fabric is also very soft. It feels very comfortable to wear, and it's perfect for daily wear!

Thumbnail of user nicoled1462
1 review
0 helpful votes
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December 15th, 2022

Great selection, reasonable prices and fast shipping. This is the best website I have found for stylish, comfortable and affordable basics plus the shipping is really fast.

Thumbnail of user donaldm1227
1 review
0 helpful votes
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April 8th, 2022

I ordered 2 shirts- was sent something entirely different than what i ordered- I contacted them the same day I received them, sent them the pictures they requested. They offered a partial refund, and for me to keep the items, after multiple emails - i finally got them to understand i did not want what they sent me- They advised for me to return the items (that they sent incorrectly), and that i had to pay postage to return them. THIS COMPANY IS BOGUS

Tip for consumers:
DO NOT BUY

Products used:
NONE they shipped something entirely different than what i ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user miked2066
1 review
0 helpful votes
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February 3rd, 2023

I ordered 7 shirts and blouses, and only 3 were what was ordered everything else was was something completely different from what was ordered and wrong sizes
Also. There is no way to return items.

Thumbnail of user cortneyw21
1 review
0 helpful votes
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December 13th, 2022

I ordered this sweater for my daughter and I liked it that I may actually order one for myself. It's very comfortable and warm. It's so soft and keeps you warm.

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Cotosen A.
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