Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.
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The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!
I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.
I ordered three jackets with Native Designs. They only sent 2, and both were the same. They are too small for the size and of exceptionally poor quality. They look nothing like the photos on their website. The quality of the "material" is complete crap. It feels like cheap nylon. It took 5 weeks to get these from China, but if they were of even fair to good quality, I would have ordered a lot more. If you know of Native American design jackets that are of good quality, please reply.
Products used:
None
I would give them negative stars if possible. Stay far far away from this company. The shirt I received was about a medium / small large even though I ordered XL. The shirt I ordered, The men's outdoor vintage contrast color Henley collar sweatshirt, was nothing like the picture, the color was way off, the material was not even close and it was one of the cheapest shirts I've ever bought. When I sent a complaint they gave me a 70% off of my next purchase. Yeah, I'm thinking that's a hard no! The picture speaks for itself.
I ordered a shirt and it was completely the wrong one. It seems like they use third party people in the US to ship out their orders that come out of China. Good luck contacting them for an exchange or return.
Products used:
Shirt
I purchased (4) shirts for my husband. One was the wrong size & color. To return the item, I had to pay shipping because they do not do exchanges, but I was told they would apply half of what I paid for the shirt to my new order. If I chose to keep it, they would refund me half of what I paid, even though it was their error. Terrible service, don't do business with this company!
The quality is poorly represented in the product description. The actual shirt I received was barely a shadow of what was advertised. And when you complain and ask for a refund, all they will do is offer you a discount that you can use to buy more horrible merchandise from their store. I give up. Live and learn. And review.
Tip for consumers:
Don't
Although many of their products look good online, when they arrive you WILL be disappointed. The fabric is, well I'm not really sure how to explain it, but it is NOT normal, seems like a light airy feminine type of fabric. And I'm not sure how they apply the graphics but it certainly doesn't look like it would last through too many wash cycles. I didn't even open the original clear sealed bags they came in but still had to go through several days to get them to authorize a return. This is a portion of the return authorization email where they said they would cover return shipping:
"Please note: Since we do not have a pre-paid return label, kindly send us the copy of return receipt once you are done on that process. Then we will refund your payment immediately once we verified."
They then refused to refund the return shipping and I had to file a claim with my CC company.
Tip for consumers:
don't be fooled by the pictures of their products online, they appear to be only a loose representation
Products used:
sent them all back
High quality materials. Locking mechanism functions flawlessly. This belt is easy to use, beautiful in color, very Strong lock mechanism, along with a superior weave and web belt design. I recommend purchasing. I will buy at least 2 more colors! Love it
I'm a Controls System Engineer and when I commission jobs it's onsite, in non climate controlled buildings usually. This shirt is great for the summer months. I can still dress professionally, without feeling bogged down by clothing. The henley was just a bonus.
Really like this sweatshirt for everyday wear, going to the gym, or playing tennis. Fits well, perhaps a touch large. The cotton/poly blend feels great, and so far haven't noticed any significant shrinkage.
Let the buyer beware. Don't be deceived by the cool looking images of the clothing that these people offer...what they ship to you bears no resemblance to what's illustrated on their site. It takes about 2 months to receive during which time you get all sorts of updates where your garments start "speaking to you" in the first person..."I'm your new garment going through quality control and will soon make my long journey Home". Numerous updates like that. I ordered two shirts in men's large and they were both way too small. One was a completely different shirt than I ordered while the other loosely resembled what I ordered. Don't make the mistake I made.
Products used:
I won't be using either product
I ordered these shorts, and it is the same quality of a Halloween costume maybe worth 2$ I'm an adult and looks cool only in ad cheesy looking cheaply made very itchy! Put every thing bought off web site in the trash!
Tip for consumers:
Don't waste your time all junk
Products used:
shirts and shorts
The pants with a 8 patch have fake pockets. The seams are not straight. Total junk, only wear them when I-have to Get under my truck on the ground and dirty. Over priced super thin material. Would give 00 STARS
Received my order today, took one month.
Ordered 4 shirts XXL, tried them on and they fit like a medium. Said they were cotton blend, nope polyester.
Sizes are not U.S., must be Asian. Graphics are not clear as in the pictures. Spent $136.00 for crap!
Tip for consumers:
DO NOT BUY FROM THIS COMPANY
Products used:
None
ZERO stars would be preferred here but I have to select 1 at a minimum.
I ordered my wife a dress and a shirt. Horrible. The "Dress" was cheap rayon type material that had a screen printed button at the neck line. The picture on the website indicated these to be actual buttons... The screen-printed buttons were distorted and literally out of focus. But fear not, their quality guy personally inspected the order for completeness prior to it being shipped (See Email Attached). I had 6 total items all of the same disappointing quality. I spent over $100. Never again... Shame on me for not buying from Local shops. Buying cheap has its cost.
I don't expect to get any refund from the scam called Cotosen but they should expect me to spend more than I lost to discredit this Slave Labor / Sweat Shop / Chinese crap
Tip for consumers:
Never purchase from this site. You would be better of cutting a hole in a used beach towel and wearing it as a poncho than ordering from here!!
Products used:
Nothing - All horrible quality and not wearable.
Pros: durable, functional, fine minimalist fashion and fit. Purchased for rugged 4 days/3 nights mountain biking through Utah desert and completely reliable.
Cons: some pockets are functional but many are more looks than pragmatic (as in you'll lose a wallet or knife or phone if biking/climbing and not put in one of the zipper options).
About 3 month ago, I order few T-shirts from this website, I never receive them. They gave me a phony tacking number that can be checked only in their phony website and it's not recognized by the USPS. In other words they stole my money.
If you want to see how your money is stolen, buy Cotosen.
For some reason none of the normal, leather belts I've been using for years fit anymore. No, I'm not getting fat - just the opposite in fact. I didn't want to punch extra holes because that never seems to work, so I decided to try one of these adjustable types. I was intrigued by the unique magnetic buckle idea too. It actually works great! Very easy to secure and seems to hold quite well. As they say in their instructions, it's probably not going to fit through your belt loops with the buckle attached, so you'll need to remove it to thread it onto your pants. Not a big deal really.
Use the size chart and common sense. Mine fit exactly as expected, and are good quality. I needed some new work shorts now that it is heating up again. I have been pleased so far, and may purchase a pair in another color. Maybe even 2, because the price is great.
I bought several colors from this line about two weeks ago and they've been worn / washed multiple times. Usually, I'm wary of inexpensive polo shirts because they typically either look cheap or the collar frays relatively quickly. So far, I'm very happy with this product. Two considerations to keep in mind... First, the sizes run small; I normally wear medium size shirts but ordered the large size based on reviews and they fit great. Second, while the fabric looks nice, it is relatively thin; this makes them great shirts if you live in a warm / humid climate but I've begun wearing a thin t-shirt (i.e. The kind worn under dress shirts) with this polo.
Nice weight fleece for fall and winter wear. Very well constructed--button function perfectly, stitching is great, sizing is accurate.
The fit on this is actually better than many similar high-end products. Get one...
I ordered 2 shirts while only looking at the reviews from their website, my mistake. It took about 6 weeks to get my order instead of the 10 days indicated. When it arrived I was very disappointed. Very poor quality material, fleece is light weight - transparent. There are buttons but no button holes in the collar, just some incomplete stitching that kind of look like button holes from a distance. Unlike the picture the brown shirt has a black US flag. The flag does not even have the right number of stars and stripes.
Tip for consumers:
buyer beware
Products used:
shirts
Was looking for a pair of sandals to wear outside and maybe running errands. Was attracted to the low price. Turns out these are the best sandals I ever owned. Easy to slide on, very comfortable and look great with anything (except socks). Can't take them off now. Highly recommend!
My husband absolutely adores these shorts! He works outdoors and in attics all day and they keep him cool plus have TONS of pocket space for knives and screw drivers. I thought it would be long but the length looks very nice on him. Not to long at all.
If you're looking for a good sturdy pair of tactical shorts that are packed with great features then look no further. As these are constructed with mostly polyester, they are ideally suited for Summer in the Southeast and most definitely help keep you cool. They also fit really well! Not too loose and not too tight. I have two pairs of these so far (olive drab and coyote tan) and plan to buy more.
Thier clothes are just okay. If you have any issues like size, return, exchange, etc. get ready for a HUGE delay and expense! No response, slow response, unsatisfactory options, etc, etc! I will NEVER use them again!
Tip for consumers:
DON`T!!!
Products used:
Pants, shirts.