• Bookmark

    Cotton:On

Cotton:On

Is this your business?
Write a Review

Overview

Cotton:On has a rating of 1.4 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotton:On most frequently mention customer service, and store credit problems. Cotton:On ranks 335th among General Apparel sites.

  • Service
    22
  • Value
    18
  • Shipping
    16
  • Returns
    20
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
View ratings trends
10
See all photos
How would you rate Cotton:On?
Top Positive Review

“Reliably Solid”

Jess S.
5/15/22

I've shopped Cotton On for about a decade on two continents, both online & in a shop. The clothes are are well made and retain their shape even after dozens upon dozens of washes. When shopping online, they include a return postage label for stress-free products returns. Having worked retail in my younger years, I can mention to the disgruntled reviewers that most places don't accept returns if the tags are removed. That's pretty much standard. I appreciate the quality materials and modern fit for Cotton On products. Also, I've never had an issue with shipping. I don't usually write reviews but I don't understand the hate for this brand. ¯\_ (ツ)_/¯

Date of experience: 5/15/22
See positive reviews
Top Critical Review

“Just don't! BUYER BEWARE!”

Taissa L.
8/15/24

There is absolutely no other company that has customer service even close to as atrocious as this company. The company does not accept returns for their poor quality jeans. They are very deceptive. The stores give the impression that the company is on a level comparable to The Gap or American Eagle but they are very very tiny. The clothes look nice and fit well but do not hold up to a few washings. You have far better options for the same type of clothes.

Date of experience: 8/15/24
See critical reviews

Reviews (54)

Rating

Timeframe

Other

Thumbnail of user kahlif
Minnesota
1 review
2 helpful votes
  • Send Message
June 8th, 2017

Beware, this place is a rip off. They don't say sales are final but they are. Just don't buy anything expecting them to accept a return.

Date of experience: June 8, 2017

Thumbnail of user madisonl233
Idaho
1 review
0 helpful votes
  • Send Message
November 29th, 2022

The WORST employees at the Meridian, ID store. They gossip about customers and make HORRIBLE comments.

Date of experience: November 29, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Cotton:On?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cotton:On?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business