On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cotton:On Reviews Summary
Cotton:On has a rating of 1.4 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotton:On most frequently mention customer service and store credit. Cotton:On ranks 335th among General Apparel sites.
We monitor reviews for authenticity
I had made an online purchase and after purchasing I realize I selected the wrong size for the shoes, order was just in "Progess" and I reached out to customer service ASAP regarding this matter and asked if they could just change the sizing for me. He/she said they cannot amend the order and I would have to cancel my whole order and repurchase everything again and if that was the case a few items in my bag are sold out and it's not guaranteed I would get the same items (never heard this in my life!) now, I'm just waiting for my child's shoes to arrive just so I can send them back for a refund. This is upsetting for sure!
I order a baja hoodie xxl and paid 2 day shipping, finally after 4 days the wrong item comes in a cheap looking button up shirt, so i send a email and was told the correct item would be sent, low and behold another wrong item comes in today, i have never experienced anything like this before, total unprofessional
This company has ok clothes but if you want to return anything don't hold your breath. They purposely give you a wrong return code
No way are you allowed to speak to a human over the phone. I've had issues with my orders and I was able to chat with someone but, it was like 5 minutes between responses.
I would not recommend using this company as its based in Australia.
I was trying to track my orders and it was look on my order sheet. What?
Goods ordered Friday... Delivered today (Tuesday) in Queensland. Just love my items. Sizing is true size. Just perfect!
My 12 yr old daughter was bought a Cotton On voucher for Christmas, but unfortunately the sales assistant stuffed up didn't activate the card.
Cotton on now won't honor the card. Biggest scam ever
Its a quality product and look very nice they used good material. Really worth every penny. Nice fit as well, However, do not expect to be warm.
I had fraudulent transactions on my credit card from this company, tried calling them to sort it out and no answer. After holding for 25minutes on multiple call it ended my call saying no customer service representatives were available. Tried emailing and Facebook no response! Ive never ordered anything from this company online before, however used to shop in their stores I wont be doing that anymore!
Beware, this place is a rip off. They don't say sales are final but they are. Just don't buy anything expecting them to accept a return.
I have ordered 2 large orders from Cotton On and I have always been happy with the products except for 1 item being too small, for which a quick refund was given and 1 item which just didn't suit me (my own fault) all have been great quality, and here in New Zealand you can go into the store and swap sizes if you need to.
Overall, great website to shop from with awesome sales prices and variety, I will definitely be ordering from here again!
There were fixtures with sweaters that all were the same with a tag that says up to $10 and they were $15. Nothing had the actual price until you get to the register. They have great stuff they don't have to play games with the price. It will sell itself.
Cotton On Australia is the best site for buying cheap gear. I have bought from them multiple times and as yet never had a problem. I have been very happy with the items i have bought, they have kept me up to date with the delivery via tracking numbers and emails, postage has been very quick and well packaged and I will continue to visit their site regularly. Check it out especially if your in Australia.
Products are true as description, prices are a little high to me but when you find a coupon and combine it with their sales, it's shopping heaven.
I've ordered from them multiple times and only had one issue (one of my items didn't arrive) but when I called customer service everything was sorted out quickly and easily.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members