How would you rate Cotton:On?
grey star
grey star
grey star
grey star
grey star
Australia
1 review
1 helpful vote
Follow dianne w.
Unfollow dianne w.
Send Message
Share Review
Report Review

Purchased T-shirt at Byron Bay. The fabric has a fault right in the front which was not obvious until it was put on. I went to the store to get an exchange and they would not exchange unless I had receipt or tag. The girl serving me remembered selling it to me and I am on their system so when I make a purchase my purchase history comes up. I was given the customer service number to ring and when I phoned they could not do anything they only service online customers. Will certainly not be purchasing from them again. Very poor service.

Date of experience: October 16, 2022
Australia
1 review
6 helpful votes
Follow Tam T.
Unfollow Tam T.
Send Message
Share Review
Report Review

I had fraudulent transactions on my credit card from this company, tried calling them to sort it out and no answer. After holding for 25minutes on multiple call it ended my call saying no customer service representatives were available. Tried emailing and Facebook no response! Ive never ordered anything from this company online before, however used to shop in their stores I wont be doing that anymore!

Date of experience: December 8, 2017
South Africa
1 review
0 helpful votes
Follow Zizipho D.
Unfollow Zizipho D.
Send Message
Share Review
Report Review

I am a pregnant woman who is always at work and always tired to go out and shop, I am in my first trimester you can imagine how miserable it is to be around people and shopping around for clothing, I thought I was making my life easier by shopping online, but hell no I just made life very difficult. I had to cancel my outing with my family because of Cotton on! I would never ever recommend their online shopping to anyone, not even my worst enemy! Their service is very bad and they making their agents live very difficult by failing to deliver in time and by not communicating with their customers, not the agents have to answer to $#*! they can not explain themselves, they know absolutely bull about when to expect deliveries!
I had to postpone everything because Cotton on could not deliver, I am beyond pissed, they are very incompetent and disgusted by their service and they just don't care. It is exactly a week and I have been waiting for a simple order.

Date of experience: July 6, 2022
Texas
78 reviews
49 helpful votes
Follow Sam R.
Unfollow Sam R.
Send Message
Share Review
Report Review

CottonOn has the absolute best jeans. I LOVE the way they fit me and how comfortable they are. My favorites would definitely have to be the straight leg and mom jeans in the regular blue color. Although, I recently tried ordering another straight leg pair in black, but this time it didn't feel or look the same. I ordered in the same size and style and I even checked to make sure that it was made in the same place but the black pair was still so much different. It felt tighter and was shorter at the ankle. I wish I took a picture of how it looked like before returning it.

Date of experience: September 26, 2021
Australia
4 reviews
0 helpful votes
Follow Kevin A.
Unfollow Kevin A.
Send Message
Share Review
Report Review

Nice Tshirt
August 16, 2018

Its a quality product and look very nice they used good material. Really worth every penny. Nice fit as well, However, do not expect to be warm.

Date of experience: August 16, 2018
Kansas
1 review
1 helpful vote
Follow Jess S.
Unfollow Jess S.
Send Message
Share Review
Report Review

Reliably Solid
May 15, 2022

I've shopped Cotton On for about a decade on two continents, both online & in a shop. The clothes are are well made and retain their shape even after dozens upon dozens of washes. When shopping online, they include a return postage label for stress-free products returns. Having worked retail in my younger years, I can mention to the disgruntled reviewers that most places don't accept returns if the tags are removed. That's pretty much standard. I appreciate the quality materials and modern fit for Cotton On products. Also, I've never had an issue with shipping. I don't usually write reviews but I don't understand the hate for this brand. ¯\_ (ツ)_/¯

Date of experience: May 15, 2022
Singapore
1 review
1 helpful vote
Follow Durrah R.
Unfollow Durrah R.
Send Message
Share Review
Report Review

Rude cashier
August 10, 2023

She charges me for 0.10 cent but nvr give bag? N also treat me poorly like I had no money so racist. The cotton on is located at Jem level two I was there around 6:30 pm

Date of experience: August 10, 2023
Louisiana
2 reviews
3 helpful votes
Follow Lena A.
Unfollow Lena A.
Send Message
Share Review
Report Review

Products are true as description, prices are a little high to me but when you find a coupon and combine it with their sales, it's shopping heaven.
I've ordered from them multiple times and only had one issue (one of my items didn't arrive) but when I called customer service everything was sorted out quickly and easily.

Date of experience: July 5, 2015
Australia
4 reviews
15 helpful votes
Follow Francine R.
Unfollow Francine R.
Send Message
Share Review
Report Review

Brilliant site... Love it!
September 21, 2015

Cotton On Australia is the best site for buying cheap gear. I have bought from them multiple times and as yet never had a problem. I have been very happy with the items i have bought, they have kept me up to date with the delivery via tracking numbers and emails, postage has been very quick and well packaged and I will continue to visit their site regularly. Check it out especially if your in Australia.

Date of experience: September 21, 2015
New Zealand
2 reviews
1 helpful vote
Follow Grace K.
Unfollow Grace K.
Send Message
Share Review
Report Review

Genuinely good site
June 13, 2021

I never put reviews on things but was shocked to see how low the reviews on were here so I had to! Cotton on is a mainly Aussie/NZ brand that sells genuinely good clothing. Ive shopped here for 5+ years since I live in NZ so its always been around. Now I shop in store and online, never had a problem with clothing, quality and customer service on emails is amazing for any help. cotton.on is legit and trustworthy!

Date of experience: June 12, 2021

Overview

Cotton:On has a rating of 1.4 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotton:On most frequently mention customer service and store credit. Cotton:On ranks 338th among General Apparel sites.

service
22
value
18
shipping
16
returns
20
quality
18