Cotton:On

I order a baja hoodie xxl and paid 2 day shipping, finally after 4 days the wrong item comes in a cheap looking button up shirt, so i send a email and was told the correct item would be sent, low and behold another wrong item comes in today, i have never experienced anything like this before, total unprofessional

We Went to Cotton on at Altamonte springs at 4:30pm on Sunday, after asking for store credit instead of asking for my money back, I wasn't able to get the clothes we like, at 5 pm after my daughter was using the fitting room already, she just went to look for a smaller sizes Mathew and Jaylin told my daughter she wasn't able to use the fitting room anymore because the store was going to close at 6. And Mathew asked us to come back tomorrow, I'm really disappointed. My daughter loves the store and the quality of the clothes but really bad customer service, i didn't see the reason she couldn't use the fitting room if the store was supposed to close in 1 hour.
Ohh not only that no answers in the customer service phone line.

Purchased T-shirt at Byron Bay. The fabric has a fault right in the front which was not obvious until it was put on. I went to the store to get an exchange and they would not exchange unless I had receipt or tag. The girl serving me remembered selling it to me and I am on their system so when I make a purchase my purchase history comes up. I was given the customer service number to ring and when I phoned they could not do anything they only service online customers. Will certainly not be purchasing from them again. Very poor service.

I am a pregnant woman who is always at work and always tired to go out and shop, I am in my first trimester you can imagine how miserable it is to be around people and shopping around for clothing, I thought I was making my life easier by shopping online, but hell no I just made life very difficult. I had to cancel my outing with my family because of Cotton on! I would never ever recommend their online shopping to anyone, not even my worst enemy! Their service is very bad and they making their agents live very difficult by failing to deliver in time and by not communicating with their customers, not the agents have to answer to $#*! they can not explain themselves, they know absolutely bull about when to expect deliveries!
I had to postpone everything because Cotton on could not deliver, I am beyond pissed, they are very incompetent and disgusted by their service and they just don't care. It is exactly a week and I have been waiting for a simple order.

CottonOn has the absolute best jeans. I LOVE the way they fit me and how comfortable they are. My favorites would definitely have to be the straight leg and mom jeans in the regular blue color. Although, I recently tried ordering another straight leg pair in black, but this time it didn't feel or look the same. I ordered in the same size and style and I even checked to make sure that it was made in the same place but the black pair was still so much different. It felt tighter and was shorter at the ankle. I wish I took a picture of how it looked like before returning it.

I never put reviews on things but was shocked to see how low the reviews on were here so I had to! Cotton on is a mainly Aussie/NZ brand that sells genuinely good clothing. Ive shopped here for 5+ years since I live in NZ so its always been around. Now I shop in store and online, never had a problem with clothing, quality and customer service on emails is amazing for any help. cotton.on is legit and trustworthy!

Tried to return items that didnt fit. After a month they sent them back to me. No explanation. I tried to get help on the app Not helpful at all. Ridiculous explanation telling me I should go into a store and try something on before I order it online and the sizing can vary. I asked fir a store credit then instead of a refund. Nothing they could do. What's the point of doing online shopping if I can't return items they don't fit?