Cotton:On

I purchased several items in store this past black friday and was charged twice for one item. I figured I'd call cotton on and have it sorted. Come to find out, the phone number is disconnected and referred me to a chatbox. After waiting in a queue of 30 people, I'm finally connected and I explain the situation and ask to be refunded the extra charge. The "employee" doesn't seem like AI but seems like a scammer, and didn't understand my request whatsoever.

There is absolutely no other company that has customer service even close to as atrocious as this company. The company does not accept returns for their poor quality jeans.

They are very deceptive. The stores give the impression that the company is on a level comparable to The Gap or American Eagle but they are very very tiny. The clothes look nice and fit well but do not hold up to a few washings.

You have far better options for the same type of clothes.

I bought an $80 jacket online. When I got it I opened it and tried it on for less than one minute. I tried to return it in person at the only store in my city at fashion show mall in Las Vegas. A sales worker named Jasmine said I could not return it because it looked worn and smelled like perfume. I'm going to try to just return online now that I've wasted my time but this is the most ridiculous experience I've ever had.

Ordered product, and understandably charged. I was sent an email to track the delivery status which hasn't updated in a week. Attempts to get an update are automated messages which offer no details. Should have done a deeper dive on the company reviews which are riddled with the same issues

The blonde working checkouts at this location must be having the worst day of her life or is just an absolute awful human being. Don't expect a "hi" or "thank you" just expect the rudest attitude you can imagine. Clothes are great though.

Cotton-On claims that you will get a discount of 20% on your first online order.

This is NOT correct. The discount only applies to items which are not already discounted. For me, it reduced my purchase from $350 to $320 (it should have been $280).

I would encourage cotton-on NOT to mislead customers.

I purchased two pairs of jeans from here online. One pair didn't look how they did online, the bottoms were all cut up and fringy. The other pair ripped the first time I wore them. One legs ripped all down the seam, just from crossing my leg. I'm currently waiting on a refund, but beware customer service is horrible and I'm not optimistic I will receive it.

Terrible customer service.
Put on telephone hold.
Told its a 2 minute wait then after 10 minute wait was told no longer able to speak to service person.
In store my call went to message bank...No customer service at all
Where's my refund?
Disappeared into cyber space?
Terrible service for the customer
While the founder gets richer by the minute. I've cottoned on -
Dont buy from this company!

I was given clothing for Christmas as a gift that didn't fit me. Went into the Physical Ballito store and they refused to give a refund or even a voucher that can be used at a later date without the purchase receipt, even though the Cotton On tag was still on the item and their computer system recognizes the item and price (they had nothing else that I liked in my size - at the time).

Returned an item at another clothing store brand without any issues whatsoever.

Will no longer support Cotton On!