Cotton:On

By far the worst return policy I've ever experienced especially during Covid when all of their fitting rooms are closed. Bought something missing the tag, they rung it up no problem, however when I went to return them I was unable to do so because they didn't write on the item that there wasn't a tag. I was unable to return, to get in store credit, or to even just exchange the size. I was treated extremely poor. I should have not been sold the item if there wasn't a tag with them knowing I wouldn't be able to return or exchange the item. If they are going to close their fitting rooms you should at least be able to exchange an item for a different size no matter what.

Lost my job because of attempted forced medical procedure. These guys are Absolute Human Rights Violators! With crap chinese products! Do Not Buy From These Criminals!

Purchased a large order during lockdown worth $350. The order was unavailable to be tracked. After 9 weeks I followed up the order only to be told it's been delivered. Their online chat is a joke and doesn't work at all! You sit and wait in a fake queue for hours. Once you start the chat, don't make any other comments until the computer talks to you otherwise you go to the back of the queue again! But be aware that the entire chat will most likely fail and no resolution will be given.

There are no contact details on the website so you go around and around in circles and they take you back to their FAQS over and over again.

Taking advice from their FAQS, it says the best way to resolve is to go in store. When this was done, the manager said that they can't help as they have no ability to view online orders in store. He also advised that their customer service inquiries line was shutdown. (What company doesn't need a customer inquiries line?)

They told me to take it up with the delivery company and washed their hands of it.

Never purchase online from Cotton On.

In Danbury Ct, I purchased $65 cargo pants. I got an xs and they did not fit me correctly. When trying them on I could not clearly see if the pants fit with the folded over tag the cargo pants had. I went to return or exchange or get store credit or anything. I was denied. I had the receipt, same form of payment and tags when I brought it to the Danbury fair mall cotton on store. When I purchased the pants nobody told me tags have to be attached in order to return. I am SO upset and will never shop there again. The women that took "care" of me did not explain nothing to me just "that's our only return policy" in a very rude tone. I asked if there was anything I could do she rudely just said no and sent me out the store. I'm very upset because I never worn the pants and I purchased less than 3 days ago as of march 25th and today is march 27th. I've always like cotton on but maybe it I have to stick with garage to return without issues. Also, I've worked retail and stores are provided with the tools to attach tags back and reprint them. It made zero sense to me. The tag was located in front of the pants and I couldn't tell if they fit or not so I took one tag off. This is RIDICULOUS.