• CouponCabin

2018 CUSTOMER CHOICE AWARD

CouponCabin

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Overview

CouponCabin has a rating of 3.6 stars from 1,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CouponCabin most frequently mention customer service, gift card, and online shopping. CouponCabin ranks 2nd among Coupons sites.

  • Service
    113
  • Value
    116
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
81
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How would you rate CouponCabin?
Top Positive Review

“Hidden Gem”

Jessica T.
10/28/18

This site has quickly become my hidden gem and I am a bit reluctant to share my secret to others. When I first came across this The, it seemed too good to be true. Coupon Cabin offers amazing exclusive member-only coupons and discounts. I tried one out not sure if it would work. An example is $50 cash back on orders over $50 from "X" website. Currently my lifetime earnings are over $400. The catch is you have to wait a max of three months to receive payment back, but you WILL gain it back. Essentially, free or a few dollars to go over required threshold. My personal experience contacting coupon cabin with a minor problem went great. It was resolved within a few weeks and it's still smooth sailing. Highly recommended.

Top Critical Review

“Account deactivated and IP blocked”

Viivian W.
4/23/24

I read a few of the below posts and I have the same experience. They did refund me the first maintenance fee they charged BUT throughout the months, I tried to make other purchases so that the maintenance fee wouldn't kick in, but I forgot not only they charge a maintenance fee after no eligible purchases within 365 days, they start charging you monthly maintenance fee after that, so the next month they charged another fee. Below someone mentioned $4 fee, and Coupon Cabin said only $2 which is not true, because I'm charged $3.50 (twice) which one they waived, but they wouldn't waive it again. However, their rewards are extremely hard to get. Most of my purchases don't qualify. I asked very politely and nicely if they're willing to waive the 2nd fee, because I finally found a reward that I qualified, but they just wouldn't waive it and said they've been in business over 18 years and have millions of happy customers and that it's not fair to refund me my maintenance fee twice. I've been with many many many institutions and to keep customers happy, sometimes they're wiling to give a 2nd chance. It does have to be escalated to the managerial level at those times, but I understand they're doing me a huge favour and I'd really appreciated and always try to repay back by referring businesses and/or just be super good because you have to learn after being careless twice. But Coupon Cabin is unforgiving. And like one of the other posts said, it's just a way for them to take back the rewards they've given to you. So I complained about it and by that time I was talking to VPs and they're adamant about it. Then the next thing I know, my account is deactivated (just like one of the below post reviews experienced), and not only that, after I asked why my account is deactivated, they blocked my IP too! They said they will send me a check via mail of the rewards I've accumulated so far, so I will update my review once I receive that check to let everyone know if they're a business of their own words because they have not responded since I've given them my address yesterday.

Reviews (1,578)

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Reviews that mention popular keywords

coupon cabin (595) gift card (134) customer service (232) coupon codes (33) bonus cash (20) promo codes (19)
Thumbnail of user joselync1
California
1 review
0 helpful votes
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May 3rd, 2019

Its absolutely the most amazing cash back. Don't have to worry about spending laugh out loud. The best part is that you can get the money back in gift cards, checks, paypal, etc. Great offers to. In love with it recommend to anyone out there.

Thumbnail of user candicef19
California
1 review
1 helpful vote
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February 26th, 2019

Always find an extra way to save some money with my online purchases using Coupon Cabin. It is easy and I always look forward to my end of month rebate statement that automatically deposits to my bank account!

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Thank you very much, Candice! Unlike your landlord, we pay YOU at the end of the month!

Thumbnail of user wendyo20
Ohio
1 review
0 helpful votes
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May 2nd, 2018

Without a doubt, Coupon Cabin has helped me save money on so many purchases! And if there's ever a question, their customer service team is quick to respond. So glad to have Coupon Cabin for my shopping needs!

Thumbnail of user lauriey2
Connecticut
2 reviews
1 helpful vote
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November 16th, 2019

Easy to use site with many companies to choose from.
I just received a $55 credit for Amazon for really doing nothing but joining. I didn't even expect it!
I never believe these sites, but this one really pays you back. Thank you Coupon Cabin!

Thumbnail of user rachels200
Wisconsin
6 reviews
1 helpful vote
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December 28th, 2017

This is an awesome site to use especially if you do a lot of shopping online or in certain stores. Its easy to use and easy to make extra cash with by using. They are very helpful and very patient people id recommend it to anyone and everyone

Thumbnail of user susanw580
California
1 review
0 helpful votes
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September 15th, 2019

I have used Coupon Cabin for over 3 years and have nothing but praise for their customer service, concise reporting site and their follow up on offers and payments. I do not use any other coupon or discount service... why bother when you are working with the best!

Thumbnail of user janer126
Delaware
1 review
0 helpful votes
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February 28th, 2018

I love to shop on line. Once I discovered CouponCabin, I started getting cash back on purchases I make everyday. Yesterday, I bought a pair of tennis shoes for $75 and earned $6.93 cash back. At first I thought this site was a scam but it is REALLY legitimate. I joined in December and in three months, I've earned over $500 in cash back! So, as you can see, it really is completely amazing!

Thumbnail of user travisp33
Virginia
1 review
0 helpful votes
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January 9th, 2018

Couponcabin has provided outstanding customer service on at least 2 occasions when I have inquired about cash back offers that weren't automatically added to my account. They were prompt, straightforward, and eager to make things right. Highly recommend this business!

Thumbnail of user stacyk69
Michigan
1 review
0 helpful votes
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June 12th, 2019

My best shopping friend! As an decade + online shopper who rarely goes into brick & mortar stores, Coupon Cabin is like my trusty bff who gives me money just for buying products i already intend to buy

To date, CC has given me hundreds of dollars just for shopping. Seriously.

Good on their word, once the store return period ends, CC sends money in form of direct deposit, gift card or whichever other method you choose.

Thumbnail of user robynh18
California
3 reviews
13 helpful votes
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April 1st, 2018

They can be a very good site. Sometimes you don't get back money on high ticket offers where you buy 75$ after being directed from their site and not get credited. Or if you accidentally use a different email (but don't take advantage of more than one members only item once every 30 days) the system locks you out. If a relative checks their account at your house you get suspended, etc etc
Pity the person who has to contact customer service, they have demeaning scripts that say "bummer" and proceed to insinuate the problem (whatever it may be) is your fault. Then terminateyou from their services. Know that you cannot question them or expect actual service. There is no grievance process and you are not allowed access to an administrator.

Thumbnail of user ryane21
Sam J. – CouponCabin Rep

Please remember that CouponCabin is your partner in cash back as we only get paid when you do. CouponCabin has very few rules, and the rules we do have are in place to make sure we can pay as much cash back as possible; it’s how we’re able to offer such great deals that you can’t find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program.

Thumbnail of user feliced17
Oklahoma
1 review
0 helpful votes
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July 31st, 2020

Thank you for your excellent customer service and dependable Cashback.
CC makes ever effort to respond in a timely matter and has improved the response during these critical times. I 'm truly very grateful.

Thumbnail of user jessicar203
Missouri
1 review
0 helpful votes
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January 27th, 2018

Honestly the best cashback website Ive come across thus far. I have no complaints or negative experiences with this company. Ive only been using it for about a year now and have earned over $80 in cash back. To top it off their customer service is amazing, if any issues arise!

Thumbnail of user kerrit1
Wisconsin
1 review
1 helpful vote
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November 18th, 2016

Just started using CouponCabin, but have saved almost $75.00. They have a wide variety of stores with discounts. Their customer service was fast and efficient when I needed to contact them. So far, only complaint is the length of time to get your savings. They say after return policy has passed, but actually appears to be automatic two monrhs. Other sites are not so delayed.

Thumbnail of user davids940
Texas
1 review
0 helpful votes
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January 19th, 2018

In the world of online shopping, there are a lot of options, and some are better than others. Since I began using Coupon Cabin 6 months ago, I have been very pleased! There is almost never an issue with my cash back, and on the 2 occasions when my cash back was not immediately credited to my account, a quick and successful resolution was achieved! As Coupon Cabin states, they are always on your side, because they only get paid when you get paid. They are on your team!

I really appreciate Coupon Cabins efforts at outstanding customer service! I can't recommend Coupon Cabin to my friends enough.

Thumbnail of user peggys67
Texas
11 reviews
21 helpful votes
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December 22nd, 2017

I made a mistake while using CouponCabin which replaced my $100 back offer with a % offer which gave me $8.19. I contacted Customer Service & in less than 24 hours, they fixed it & nicely explained to me my error. What an awesome experience. Thank you To CouponCabin for understand the importance of great customer service!

Thumbnail of user bethc398
New Jersey
2 reviews
1 helpful vote
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March 29th, 2019

I've gotten $76+ back in 6 months shopping with coupon cabin. Also, I lost a check they sent me and it was easy as 1 click to have a new one issued! They give you money and coupons for orders you're already making. It's a no-brainer!

Thumbnail of user amys424
Massachusetts
1 review
0 helpful votes
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May 18th, 2018

Coupon Cabin saves money. I do the majority of my shopping online and the ease of use is fantastic. There are some rules for the cash back that you need to get used to - but customer service is pleasant and they answer questions quickly. Once you know how to use it. It's money in the bank.

Thumbnail of user jenniferl1404
Missouri
1 review
1 helpful vote
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December 22nd, 2020

If there are the same products available at multiple locations, will check for cash back amounts on this site then choose. The money goes straight to my account once I reach a certain amount, it's awesome. There are also great deals that I can only use every 30 days. Be careful not to activate one of these if you aren't going to use it, it will still lock you from getting another one and they expire really quickly, that's the one thing I wish I could change.

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

So glad to hear that you've been enjoying our incredible cashback offers and rapid payout times. Stick around for more regular deals at more than 3,500 retailers. Thanks for the kind words, Jennifer!

Thumbnail of user markh274
California
2 reviews
1 helpful vote
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December 18th, 2016

I just signed up to CC, but have used their coupons for years. I was pleasantly surprised when a manger was able to reinstate a new customer bonus when I had to return part of my initial order. He advised me to replace the item I wanted to keep in the order (which I hated doing to the merchant, but it was a big ticket item).
That would be the only drawback that I see... adjusted orders not paying... but it's the same as with any shopping portal.

Thumbnail of user aliciaf37
Minnesota
2 reviews
0 helpful votes
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September 29th, 2018

I've been using coupon cabin for a few months now. Once a month I get one of those great offers where you get $75 cash back on $75+. So far it's all went well and they've paid out on the first two or three of my cash back Amounts to my paypal account without issue. It does take a few months from the time you place the order but I assume that's to make sure you don't return items etc.

I did have one issue with an incorrect amount of cashback posted as pending and I contacted them and they had it resolved within a day. So pretty responsive!

Thumbnail of user bernadetteu1
Kentucky
1 review
1 helpful vote
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September 8th, 2018

This has been a very convenient extension to use. I have made money on it after only about a month of dedication. I really find this to be useful because they offer direct deposit right into my bank account. Best of all you can save more money because they offer discount coupons. I will continue using this extension and recommend it to others.

Thumbnail of user daniellec444
Maryland
2 reviews
0 helpful votes
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February 21st, 2021

This website/app has given me so many vendors to choose from, and in the month that I've had it I've earned $30. It's fast and easy, plus the cash out level is $10. You can get Direct Deposit or check... Easy peasy

Tip for consumers:
You can use app as well.

Products used:
Hotel stays and other retail stores

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Congrats on those awesome savings, Danielle! Keep taking advantage of our 20% cash back rates, special offers and coupons to keep that savings train rolling!

Thumbnail of user dianeb113
Arizona
6 reviews
28 helpful votes
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February 7th, 2017

I love this site but when it comes time for me to click on links that would take me to a merchant such as Safeway, I place my order, and I always end up having to notify CC that I made a purchase, submit a copy of my order and it takes some time but they can't get any answers from Safeway (my guess) but they do credit me anyway.

I wish they did not have it set up to where you have to accumulate $7.50 in order to cash out as this could take some time.

Other than these few things, they are great to work with.

Thumbnail of user charlotten9
California
1 review
0 helpful votes
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April 7th, 2018

I've used Coupon Cabin a couple of times now and it seems to be working well. I've read some of the reviews that state that when the balances got high, their accounts were deactivated. I haven't had that issue at all. I did get one gift card for $20 and should be getting another for $50 in 30 days. I have been very satisfied so far!

Thumbnail of user rayp190
Washington
1 review
0 helpful votes
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January 15th, 2021

I LOVE CouponCabin! I choose my vendors based on if I get CouponCabin cash back. I have literally wanted to buy something from a popular vendor, say Amazon, and chosen to buy it elsewhere even if shipping takes longer because I want the CouponCabin cash back. Or I shop around to get a higher cash back percentage. CouponCabin makes it so easy. They have a very organized dashboard and system for monitoring cash back pending, and paid out to the buyer. Thank you, CouponCabin! Your presence helps me shop with less guilt when I get the cash back savings.:-)

Products used:
I have successfully used CouponCabin with more than a dozen purchases over the past two years.

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Our streamlined, robust cashback opportunities of as much as 20% are always waiting for easy redemption from savvy shoppers like you. Thanks for being one of our eleven-million members, Ray!

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From the business

At over 20 years old and with over 14 million members, CouponCabin (www.couponcabin.com) is the home of more cash back and faster payments. Think of us as your partner in cash back in that we only get paid when you do. Over 99.8% of all orders are seamlessly paid, but if a store doesn’t pay us for an order, for any reason, we will not be able to credit your cash back. CouponCabin doesn’t have many rules, but the rules we do have are in place to ensure our members get the maximum amount of cash back possible. It’s important to note that only one account per computer network or household may claim offers marked for “Members Only” or “New Members Only.” We are very passionate about saving money, and as shareholders, our team of Customer Success managers is always willing to help in every way possible. Please understand that CouponCabin does not tolerate profanity or threats of any kind and will never provide financial compensation in exchange for the removal of reviews.

Business History

CouponCabin has been in business since 2003 and has over 3,000 cash back partner stores and tens of millions of happy, enthusiastic and loyal members. We’re known for our high cash back rates, industry-leading fast payments, coupon codes that are guaranteed to work and Members Only cash back offers (up to $200 back on $200) that can’t be found anywhere else.

Company Representative

Thumbnail of user sydneyk21
Sydney K.
Senior Technical Manager & Employee #3
With over 10 million members, CouponCabin (www.couponcabin.com) is a leading cash back and promo code website that offers up to 5x more cash back and faster payments by 62 days on average. We pay our members 365 days a year and specialize in up to 20% cash back at more than 3,500 stores. CouponCabin is proud to provide industry-leading cash back rates, coupons that are guaranteed to work and members-only savings, like $100 back on $100, that you can’t find anywhere else.

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