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Coupons.com

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Overview

Coupons.com has a rating of 1.9 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coupons.com most frequently mention phone number, customer service, and paypal account problems. Coupons.com ranks 345th among Coupons sites.

  • Service
    15
  • Value
    15
  • Shipping
    2
  • Returns
    3
  • Quality
    11
5
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How would you rate Coupons.com?
Top Positive Review

“Hey Gang~”

Frank C.
5/4/10

Hey Gang~ Talk about PRINTING MONEY with your computer, this site is a gas! After you download a simple coupon printing program (it's required to print bar codes), you can just line up all the savings on this website with your shopping list and kick butt! I found this site when I was trying to locate the $1 OFF coupon for the new V8 Fusion drink. Hard to believe that it's never been reviewed and that I never knew about it before now. Anyway, it's got a top BBB rating and all the manufacturers coupons are there... everything from cereal and drinks to personal hygiene items, everything! Big savings and very easy to navigate. I think it will identify you by your geographic location (I'm in Florida and the big banner at the bottom was featuring Publix supermarket coupons). So in addition to the manufacturer coupons you may find even more specials at your local supermarket chain (and other stores as well). A great money-saving resource and it's all FREE! I rate this 5 of 5 $$$$$

Top Critical Review

“They suddenly dissappear offers”

Tania H.
8/6/22

I was expecting to get $5 back of a purchase of $25 usd of GM cereal and I made my last purchase since I was just 1 dollar away and suddenly the offer disappeared and my submitted receipt didn't count for anything. This is not the first time that happened to me. They are scam, customer service doesn't care.

Reviews (117)

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phone number (16)
Thumbnail of user kevinm313
Iowa
3 reviews
10 helpful votes
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November 9th, 2017

Nothing has changed with this site. If you don't have a certain phone carrier, you can't get a verification code. Without a code, you can't print. They don't care. Time for us to start writing the manufacturer's, Tell them we are shut out. Tell them we are going to buy other brands. This is the only way to get this monopoly stopped. Some people can't afford 2 phones. The landline verification does not work. Coupons.com needs competition. This is the only solution. Or a CEO who gives a crap. Because they don't seem to care.

Thumbnail of user aprilk21
Alabama
1 review
4 helpful votes
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September 10th, 2017

Example: The Fine Print says Expiration date of 7/12/17.
But the Manufacture Date of Expiration is 8/3/17
Coupon does not scan. And told the couplon has expired. To All but 1. Which its dates Matched fine print and manufacture. Look Real close everyone. Because they have been giving you False coupons.

Thumbnail of user rogerp335
North Carolina
2 reviews
2 helpful votes
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June 24th, 2021
Verified purchase

I had used the coupons.com app a few times but it had been a month or so that there was anything I used. Finally I bought 2 packages of M&Ms at CVS and submitted a copy of the receipt for reimbursement. I never got a confirmation receipt so I tried again, but got a notice that I had already submitted it. It's been three weeks and no rebate. I tried to contact the help line on the app but never got any clear answer what to do. They claim they never got it but I can't resend it. There is no phone number to call and no email to write to. I never would have bought the product if not for the rebate.

Service
Value
Thumbnail of user jerryc57
New Jersey
1 review
9 helpful votes
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September 19th, 2015

I recently had to remove this program from my computer because it was creating havoc with my internet connection. Both Internet Explorer and Firefox were constantly crashing. An internet security provider identified the program as malware which created a virus on my computer and they removed it. I've had no problem since.
In addition, there is spyware attached to the program (they monitor your activity). If you value your privacy, this program is probably not for you.

Thumbnail of user alisar60
Illinois
2 reviews
1 helpful vote
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September 1st, 2022

Coupons.com is absolutely a waste of time. Payouts Never come through. I clip the offer, purchase the product and then waitandwaitandwait for the cash back to appear in my account. Usually I have to reach out to Customer Service and again waitandwaitandwait for a response. Then the jumping through hoops starts with submitting my receipt, pics of the item and UPC codes. Then I waitandwaitandwait again. See the theme here? WaitingandWaiting! I believe that they want you to just give up. My advice? Stick with Ibotta. And forget Coupons.com and their ridiculously ridiculous practices.

Service
Value
Thumbnail of user ninah6
California
1 review
6 helpful votes
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August 10th, 2013

Every time I go on this website there are already coupons to be clipped waiting to be printed. I have gone through and unclipped all the coupons and the others say limit reached. Really? I could not unclip the ones that said "Limit Reached" guess what, 27 coupons printed for my trash can. Could not use these coupons, did not want these coupons, got them anyways. All to get $1.00 off of Listerine REALLY? Out of ink, oh by the way you can only print in color! 27 coupons later out of ink! Buy a Sunday newspaper and save the frustration. Run, don't walk and the site is a joke, it is so not helpful. Very frustrating... If you have no life and need something frustrating to do this site is for you, go for it and while your at it look for coupons for ink you will need it.

Thumbnail of user kristiw
Oklahoma
1 review
8 helpful votes
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April 5th, 2013

I also got a virus after downloading the software to print the coupons on my computer. It was no coincidence because my mother was visiting and I downloaded it on hers too. She got the same viral problems I did. I feel terrible about my computer and worse about hers.

Thumbnail of user jennifers401
Washington
1 review
3 helpful votes
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July 13th, 2017

You better make sure you printer is in perfect working order before printing. If you accidentally lose the job, or you are out of paper, anying, the coupons are gone. My time is worth more than they realize.

Thumbnail of user debd10
Michigan
3 reviews
22 helpful votes
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September 5th, 2015

When I downloaded the software. My computer never did work right,, plus I received all kinds of coupon sites that I never sighed up for. True I did save money... but I needed the money that I saved to fix my computer

Thumbnail of user barbarad73
South Carolina
1 review
10 helpful votes
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June 21st, 2016

Wish they would stop clipping coupons for me. I can clip the ones I want. They don't clip ones I want and I have to waste time going thru the site over and over again to unclip them or waste ink and paper printing ones I don't want. Everytime you go on the same email they have clipped coupons for me, scattered all thru out the coupons. Sometimes I don't even see all the ones they have clipped and I have to end up printing them for nothing.

Thumbnail of user andrews28
Michigan
3 reviews
15 helpful votes
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August 27th, 2011

I also was referred to this site from the V8 juice website. However, I cannot agree with the other reviewers. Coupons.com wanted to install software on my computer in order to print the coupons. Since every other online coupon I have ever found just printed straight from my browser I cannot help but think that there is some other purpose to this software. I admit I have no evidence to support this, but I think that this is tracking software - which is classified as malware. If I am correct, no reputable company would indulge in this behavior.
Edit: on further research I found a computer investigator who had checked into coupons.com and the situation is worse than I thought.
http://www.benedelman.org/news/*******-1.html

Thumbnail of user sarap94
New York
1 review
3 helpful votes
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January 7th, 2018

Where do I begin? Their sight issues. Their compatibility with printer on one day, off the next. The time and effort makes the coupons worthless. Customer service is NON EXISTENT. Troubleshooting, non existent. Error corrections, non existent. Consistency, non existent. DONT BOTHER! Just buy the paper. Next goal, find their competitor and advertise for them for free. Everytime I attempt to print, one minor detail is undetectable and causes me to lose the coupons. They limit you to two... I can't even get one! When I do get them to print few and far between, it's the lousiest coupons of the bunch. It's a full on scam! They track and sell your info. I give coupons. Com a rating of ZERO.

Thumbnail of user rileyd19
Canada
5 reviews
3 helpful votes
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September 23rd, 2015

There are too many roadblocks here to obtain a coupon or coupon promo code. Download a printer, install this, etc. I try to frequent different coupon sites, but I find there are only one or two really decent, reputable ones. This one might have a gem of a deal, but it's so hard to get there I wouldn't know.

Thumbnail of user bend62
Virginia
1 review
16 helpful votes
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November 10th, 2014

This is the best thing that ever happened to me. I REPAIR COMPUTERS and get a ton of business removing the tool bars, spyware and viruses that these sites put on everyone's machines. Any money they saved eventually goes right to me. They will slow you machine down and compromise your security. My advice is to get your coupons in the paper or at the store, you will save a bundle on ink and repairs.

Thumbnail of user lindac141
Tennessee
1 review
14 helpful votes
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November 18th, 2015

I went to coupons.com today and tried printing off some grocery coupons. I had used this site in the past, and had already installed the software to print the coupons. I selected a few coupons and printed them out just fine. Then I went back and looked at the coupon list again and chose some additional coupons. When I tried to print them, I was told I had to install the software once again, which was ridiculous. I've been printing just fine for the past several months. I went ahead and installed it again, and it went through the whole process and said it installed just fine. But, when I went to print my coupons, it just lagged and stalled and would never print. I feel like its just a scam to have their junk software on your computer. I uninstalled it and have no intention of using this site again. Piece of junk! Don't waste your time.

Thumbnail of user sierraharris818
North Carolina
1 review
2 helpful votes
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May 19th, 2023
Verified purchase

I had just gotten the account and I didn't no anything wrong. All my receipts I hadn't used any coupons for and they deactivated my account and didn't pay me for my submissions. I'll be going back to Walmart and returning my items because I grabbed a couple items just for the rebates and they didn't give me the cash back plus they deactivated my account. Never using this site again it's not worth the trouble and I should have paid attention to the reviews.

Tip for consumers:
They should advertise the rebates if they aren’t going to give them to people

Products used:
HBA products etc

Value
Shipping
Returns
Quality
Thumbnail of user meganb24
Massachusetts
1 review
6 helpful votes
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December 12th, 2014

They scammed me-- said that if I signed up for their email alert that I would get a coupon for a certain store emailed to me. That never happened. When I emailed them to ask for help the answer I got was basically "too bad".

Thumbnail of user rf61
Georgia
2 reviews
14 helpful votes
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November 17th, 2017

We tried using the phone app since we have been using one for Ibotta. Coupons.com has DENIED ALL we put in giving some lame excuse for not honoring them. Who has time to waste with this crap? System is similar to Ibotta where we scan our receipt & check the item purchased which we do on the same day with Ibotta as we go to the store. If you use coupons.com on the same day it says the item was bought before the coupon was clipped? What the heck do they think the receipt is for? I could understand if we purchased it THE DAY BEFORE, & then went back to clip a coupon, but doing it before the store purchase on the same day apparently is still not good enough. We don't have time to mess with this & get multiple emails for EACH purchase with some lame excuse why they won't honor it... Junk app we DELETED...

Thumbnail of user junec66
Florida
2 reviews
9 helpful votes
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October 29th, 2018

Coupons.com and their customer suppose is terrible. I spent hours trying to get coupons to print. Of course there is not a human being to talk to, you email back and forth, it is ridiculous. Because I tried to print too many times, because I couldn't get it to work, they told me I couldn't use my computer to print from their site anymore. They blocked my computer. I explained to them that I rarely use coupons and I was just trying to get it to work. Their response was sorry, too bad. If I abused printing coupons, I need to see proof of that, because I never did. They don't need to show you anything, you are just done.

Thumbnail of user austinc19
Virginia
1 review
6 helpful votes
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December 18th, 2013

This site is wired up with affiliate links for promo codes for western union and amazon. This site didnt save me any money but made the owner VERY Wealthy have my last 3000$ transaction, i hope they enjoy that 10% commission for claiming to give me a promotion code and only wasting my time and directing me back to western union's site but this time with an affililate link

Thumbnail of user barbt10
Louisiana
1 review
6 helpful votes
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January 17th, 2017

It is the worst thing ever. Did not print all my coupons. Disatisfied. Everytime that I try to print out the coupons that I have selected it will only print out a couple of them, and not the ones that I selected. Your website to print the coupons needs to be fixed so that it will allow people to print out the coupons that they have selected. I am very angry and upset and dissatisfied with your website!

Thumbnail of user melindaf8
Michigan
1 review
1 helpful vote
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June 8th, 2016

I got a phone call from these people today and the man said I had alot of viruses on my pc. I said I dont have a pc. He asked me why I was wasting his time. Twice! Then he asked me if he could $#*! me and if I was going to give him some $#*!. I am sorry to be so graphic but I wanted the people to know exactly what was said. I tried to call back but the number was all 0s. You guys should record these phone calls so this doesn't happen!

Thumbnail of user amyj1426
New York
1 review
1 helpful vote
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February 1st, 2023
Verified purchase

I have 17.50 that I did not get. Says payment failed. Other items on receipt went through fine. No one will truly help me. Getting ignored by customer service

Thumbnail of user kirstinl1
Pennsylvania
13 reviews
62 helpful votes
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September 5th, 2018

For some stores, this app honors its cashback/rebates. For me, ShopRite doesn't. Every time (12 times now) I contact customer service, they insist I am not following their requirements (even after I scan the item and it says "MATCH"). I send them an image of my receipt, my card #, a screenshot of THEIR rules and offer, the UPC of the product, ect. Then they send a generic e-mail in response and ignore me. I could've received $58 by now but nope, they give when and if they want. I'll just stick to printing the coupons and not even bothering with their app since they refuse to honor what they claim.

Thumbnail of user caroles39
Pennsylvania
1 review
5 helpful votes
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September 27th, 2017

I printed coupons from the original coupons.com for years before the new ownership turned it into a scam. It costs me $. 50 each time I apply for a couon code that won't work anyway. If you email them that the code isnt' working, it costs another $. 50. It also says if the code isnt' working, request a new code (that also won't work) for another $. 50. I also now get spam phone calls on the phone I only use for coupons.com, so, they are selling my phone number. This company needs to be investigated, but no one seems to be doing anything about this ripoff.

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Save money on hundreds of brands in store or online with Coupons.com. Find printable coupons for grocery and top brands. Get verified coupon codes daily.

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Greg Y.

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