• Coursera

Coursera

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Overview

Coursera has a rating of 1.8 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coursera most frequently mention free trial, credit card, and customer service problems. Coursera ranks 4263rd among Education sites.

  • Service
    32
  • Value
    32
  • Returns
    27
  • Quality
    31
Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
0
Negative
5
11
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How would you rate Coursera?
Top Positive Review

“Lifelong Learning Made Easy with Coursera”

SOUMYA RANJAN B.
4/23/24

Coursera has been my go-to platform for expanding my knowledge and acquiring new skills in a wide range of subjects. The platform's extensive catalog of courses, taught by top instructors from leading universities and institutions, covers everything from business and technology to arts and humanities. I appreciate Coursera's flexible learning options, allowing me to learn at my own pace and on my own schedule. Moreover, the platform's interactive assignments, quizzes, and peer-reviewed assessments provide valuable feedback and reinforcement of key concepts. With Coursera, I can access high-quality education from anywhere in the world, empowering me to pursue my passions and advance my career.

Top Critical Review

“SCAM!”

kevin m.
7/27/24

THESE MUTHA$#*!ERS ARE A SCAM! THE 7 DAY TRIAL IS BULL$#*!! YOU WILL NEVER BE ABLE TO CANCEL THE 7 DAY TRIAL! THEY WILL CONTINUE TO CHARGE YOU'RE CARD! YOU WILL NOT BE ABLE TO SPEAK TO ANYONE! HOW THE $#*! ARE THEY ABLE TO STILL OPERATE? WHY HAS THIS COMPANY NOT BEEN SHUT DOWN OR SUED? DO NOT FALL FOR THE BUSLL$#*!! I REAPEAT DO NOT FALL FOR THE BULL$#*!!

Reviews (93)

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customer service (11)
Thumbnail of user kevinm5017
Georgia
1 review
0 helpful votes
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July 27th, 2024

THESE MUTHA$#*!ERS ARE A SCAM! THE 7 DAY TRIAL IS BULL$#*!! YOU WILL NEVER BE ABLE TO CANCEL THE 7 DAY TRIAL! THEY WILL CONTINUE TO CHARGE YOU'RE CARD! YOU WILL NOT BE ABLE TO SPEAK TO ANYONE! HOW THE $#*! ARE THEY ABLE TO STILL OPERATE? WHY HAS THIS COMPANY NOT BEEN SHUT DOWN OR SUED? DO NOT FALL FOR THE BUSLL$#*!! I REAPEAT DO NOT FALL FOR THE BULL$#*!!

Thumbnail of user soumyaranjanbehera100x
Armenia
27 reviews
0 helpful votes
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April 23rd, 2024

Coursera has been my go-to platform for expanding my knowledge and acquiring new skills in a wide range of subjects. The platform's extensive catalog of courses, taught by top instructors from leading universities and institutions, covers everything from business and technology to arts and humanities. I appreciate Coursera's flexible learning options, allowing me to learn at my own pace and on my own schedule. Moreover, the platform's interactive assignments, quizzes, and peer-reviewed assessments provide valuable feedback and reinforcement of key concepts. With Coursera, I can access high-quality education from anywhere in the world, empowering me to pursue my passions and advance my career.

Thumbnail of user bennythurmondlnqhvb
Armenia
8 reviews
0 helpful votes
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April 5th, 2024

Coursera provides accessible online learning for all, offering a diverse selection of courses and specializations taught by top instructors from leading universities and institutions. Whether I'm expanding my skills for career advancement, exploring new interests, or pursuing a degree, Coursera offers flexible learning options and self-paced courses to accommodate my schedule. I appreciate the quality of instruction and the interactive assignments that reinforce learning objectives. Coursera has opened doors to new opportunities and enriched my lifelong learning journey.

Thumbnail of user hatekoreansomuch
Viet Nam
1 review
0 helpful votes
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February 24th, 2024

I'm a university student so I got my courses for free, I have no complaints. I think the level of knowledge I gain from Udemy and Coursera are pretty much the same if I put some effort into it. So in conclusion, pretty good in general, exactly like I'm attending a class in university, except that I pay attention and doesn't fall asleep. But I doubt that only attending a course or a university will guarantee you anything lol.

Products used:
Google cybersecurity and Google automation with Python.

Service
Value
Returns
Quality
Thumbnail of user petep205
New Jersey
4 reviews
9 helpful votes
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February 11th, 2024

So I started using Coursera because Microsoft has direct Excel courses there. My first two classes went ok. Unfortunately for my third class the split screen will no longer work and I cannot proceed with any further learning. There are no humans to call or talk to in real time. My time is limited. They blatantly lie and tell you that you can contact support via their site. This is a lie, you just get connected with a boy. The community forums serve no purpose if someone needs help NOW, not a day or weeks from now hoping someone responds. Same with their email. How they stay in business providing such horrible service is a mystery to me.

Tip for consumers:
GET A WORKING PHONE HELP LINE WITH REAL HUMANS COURSERA!!!

Products used:
Excel classes

Service
Value
Quality
Thumbnail of user secondofcicero
Ukraine
1 review
0 helpful votes
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March 5th, 2024

Be very careful if you choose to do the free trial. You can cancel before the end of the seven days, but BE SURE TO DELETE YOUR PAYMENT METHOD TOO. Otherwise they will still charge you. Don't let them do to you what they did to me. They essentially stole $60 from me. You have been warned.

Thumbnail of user timp669
North Carolina
2 reviews
7 helpful votes
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June 1st, 2022

Took two courses with Coursera, then had to take time off--they scam you into going into a "program" of seven courses that take WAY TOO long to complete so that they can continue to charge you $$ each month even though you can't finish all of the courses in the time they say you can. Once done, most employers I talked with thought they were a joke--no credit for any courses taken from them transfers or counts for anything. Very disappointing. Spent several months and hundreds of $$ on waste of time. Save yourself from this scam.

Thumbnail of user thaiso1
Alabama
2 reviews
11 helpful votes
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July 25th, 2019

I realized that Coursera has been charging me for 2 months a subscription I NEVER did. So, I guess it was one of those "free trial"things. The problem is that they do not avail on their website a place to cancel. They forward you to a page that tells you to go to "My Purchases" and "under Subscription tag" ask to cancel subscription. When I hit it, it says "No purchases found in your history". Nevertheless, they've just charged $ 49.00 for the THIRD TIME! And don't try to call. They don't answer.

Thumbnail of user krispity311
California
1 review
7 helpful votes
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August 14th, 2023
Verified purchase

This is a corrupt company that will take your money. It is impossible to cancel a subscription or get any type of customer service. You will never be able to chat with anyone. But they will consistently charge you no matter what.

Tip for consumers:
Shady company

Products used:
Cad program

Service
Value
Returns
Quality
Thumbnail of user annaj539
California
3 reviews
7 helpful votes
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June 12th, 2021

Learning languages section: Chinese and Russian. Are you serious? Funny thing is learning Russian was requirement when the USSR was trying to take over Poland when my mom was going to school and they just wont let up. Sadly it is very obvious that the only languages they offer are from communist countries... and of course they are located in Mountain View. Just another faulty internat company destroying the area I grew up in.

Value
Quality
Thumbnail of user alexandraz6
New York
1 review
2 helpful votes
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October 26th, 2017

I tested Coursera by enrolling in two financial courses. It's including video lectures, discussion forums, machine-graded multiple-choice assessments, rubric-guided peer assessments, which are sufficient for a better understanding of new subject.

Additional: you can get verified certificate.

Thumbnail of user timt513
China
1 review
13 helpful votes
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February 26th, 2021

I have an unauthorized charge for $49 from Coursera on my credit card today (Feb-26,2021). I took a free trial of 7 days from Coursera but to my surprise they charged me hefty amount after the trial ended without giving any notification. Problem date: Feb-26,2021 Order Number: #*******

They didn't texted, emailed nothing. Each and every individual holds a right to inform before such actions are being taken. This is just not the way of earning money.

I spent almost 1 hour to read through its help and would expect to find a way to contact them, but it appears they hide them very well. No hot line, no contact number, no place to submit ticket, no email to submit complaint...

Let's speak out this kind of hegemonism and Cheating!

Tip for consumers:
Coursera cheats you by 7 days trial, and then will charge you $49 after trial without any notification and your agreement!!!

Products used:
online course

Service
Value
Returns
Quality
Thumbnail of user marciliom
Brazil
1 review
4 helpful votes
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March 12th, 2019

I enrolled in the computer vision course and was very disappointed with Coursera.
There were several problems where I mention the 3 main ones:
1) The content of classes very shallow;
2) An almost complete lack of relation between the contents of the classes and the tests; and finally,
3) No pedagogical support, or communication channel, e-mail, chat, absolutely nothing.

Summary of my impression: I felt myself studying alone, reading a vague material, and experiencing tests that could not be solved based on class.

It is a 5-week course, and I noticed from the drastic drop in participation in the forums that the students, like me, are giving up after the second week.

Thumbnail of user maryb426
California
2 reviews
19 helpful votes
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April 15th, 2017

I am surprised no one mentions the fear of identity theft by Coursera. They want my government issued I.D. with photograph (drivers license or passport and date of birth, address). Heck they could possibly apply for credit cards in my name with all that information. How do I know Coursera is safe?
Also, I cannot find any courses that are FREE. 7 day trial period is free but all courses last more than 1 month. $79 a month is the rate I have been given.

Thumbnail of user pandelakisp
Cyprus
1 review
12 helpful votes
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March 24th, 2017

I enrolled for the Methods and Statistics in Social Sciences Specialization. Right before I enrolled it said that the pricing was 36 euros per month or 144 euros for a 12 month subscription. All these after the first trial week which is free. So I enrolled to the program and 1 week later I try to pay for the 1 year subscription. I see now that the only options I have are either pay 36 euros per month or 176 euros for 6 months! The 12 month option is gone! And there is no way to contact them, they do not give out their email.

I see this as a very unethical way to treat potential students and it very much looks like a scam. So I will not continue with the specialization unless the 12 month option is offered to me again with the price I saw right before I enrolled.

Thumbnail of user emilyl136
Minnesota
1 review
3 helpful votes
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October 18th, 2018

This is by far the worst online class I have ever taken. My answers were never able to submit, the issues never were resolved, I'm two weeks behind, and now on top of everything they won't refund me. No call center, the chat support bots never got back to me with a human and I am ultimately very frustrated and dissatisfied. If one of coursera's classes is somehow your last class until you graduate like me, I highly recommend not wasting an ounce of your money or time on this poorly ran online pile of rubbish.

Thumbnail of user jamess1349
Canada
3 reviews
1 helpful vote
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October 11th, 2018

Enlisted to a few free courses and they were pretty good. Haven't tried the premium subscription yet but I like the idea of letting people use basic course materials for free.

Will update this after testing the paid subscription.

Thumbnail of user staceys163
Canada
1 review
2 helpful votes
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May 24th, 2022

Like many other reviews, I paid for a singular course, then learned that this basically automatically enrolled me in a subscription. There is zero mention of this when purchasing or in the emailed "receipt". Their terms of use state you are entitled to a refund within 14 days of subscription payment if there is no free trial period. I did not have a free trial period since I have been charged from the start of my course - $62 a month. I submitted a complaint that must be escalated with further communication, even thought the terms of use seem pretty clear. Steer clear

Tip for consumers:
Watch out for the surprise subscription you didn't know you agreed to

Products used:
Management course

Service
Value
Returns
Quality
Thumbnail of user alexeyy6
Massachusetts
1 review
2 helpful votes
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November 12th, 2019

No way to reach their support - no email, no phone. Only KB saying "you can NOT get refund". Now in my October's statement i see charges for the course i've completed in July. I'm reporting them to my bank asking to cancel transactions.

Thumbnail of user stephaniecerra
California
1 review
4 helpful votes
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August 21st, 2023
Verified purchase

I was really enjoying my class in Prompt Engineering for ChatGPT, but when it came time to submit the first assignment, I couldn't enter it. Just simple text, nothing fancy. I got this error message: "Looks like there's an error. The server encountered an internal error. Try the action again or refresh your page. If you continue to see this error please contact support for help."

It's six days since I first emailed customer support. I did everything they suggested, cleared cache and cookies, logged out and back in, sent screenshots, opened the Java console. After doing that, I never heard back.

I've requested a refund. I will never recommend Coursera and will share my experience wherever I can. I'm extremely disappointed. I was very interested in the course and would have been glad to take additional courses. They lost a customer forever with their terrible customer service.

Tip for consumers:
The course content was interesting and well presented. I can't rate value or quality, because I was only able to complete one week. I would have loved to finish this course, but customer service ignored me when I needed help submitting my assignment.

Service
Returns
Thumbnail of user noelles55
California
2 reviews
11 helpful votes
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October 10th, 2022

I've only used Coursera's free courses. I use Coursera or EDx (and similar platforms) to get more information on a topic. By no means should someone think the courses are equivalent to a university course. They are designed to be easy to pass, for the masses.

But they are helpful when you want to learn more a little bit more about a topic or to get book resources the course recommends (then you can more).

I would never pay for a certificate from these entities.

Tip for consumers:
Some courses are more useful than others. It's hit or miss.

Right now I am taking a course designed by a Yale professor. It has greater quality than many other courses offered on Coursera. Be mindful of which university is representing the course because that usually correspond to its quality.

Never pay for a certificate. Just do the free courses.

Products used:
Various courses over the years, mostly in social sciences, history, language, philosophy, politics, or business.

Service
Value
Quality
Thumbnail of user martoj
Saudi Arabia
16 reviews
54 helpful votes
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January 2nd, 2018

I got two courses from them and the third one was fiasco. The first two were OK but the third one which was Python for beginners and was supposed to be free for one week I wasn't able to take due to some circumstances. However, when the free access expired they charged me without any notice, even after I intentionally asked them to cancel it. According to them the cancellation didn't work because I miss the exact timing with half an hour. Well guys I am on the other side of the planet, I've been your customer for more than an year and you are not able to make an exemption. Already spend several hundred dollars on your courses and for appreciation you busting me with another 70 bucks? Thanks! This of course made me regret using their services and automatically made me flee of them.

Thumbnail of user robertb2811
Nevada
1 review
4 helpful votes
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February 25th, 2020

This a waste of time and money in using this "Trump University" type education site. They offer you a "free" trial, that is billed after 7 days, and is continued to be billed monthly, unless you cancel your subscription.

I took a course in "Memoir Writing" that consisted on watching a Wesleyan University visiting professor give somewhat useful advice, along with weekly assignments. The assignments were somewhat useful and supposed to be "peer reviewed." I received zero feedback the entire course on my submitted assignments that I put time and effort into! This site somehow cons Universities into participating. I would only recommend this site if you want to learn some skills for an inexpensive fee, but keep track of your subscription status! You will be automatically be billed unless you cancel! Confirm the cancelation! Good luck.

To their credit, they gave me a refund, in spite of the refund deadline being passed! I wasn't expecting one but already got the refund.

Thumbnail of user samp921
Maryland
1 review
1 helpful vote
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March 19th, 2023

This coursera is engaging in excessive advertising, so please you may be think twice that it is worth considering whether or not the product or service is truly worth your time and money.

Thumbnail of user maxl44
GB
31 reviews
73 helpful votes
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April 9th, 2019

I found it easy, you can also use your mobile phone for it!
I really enjoy my course and is an good option, also some certification go into your Link din so is good!

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1.8
93 reviews
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