Coursera

I canceled the course during 7 free trial, they still charged me without notified which they are not supposed to charge at all, but still not refund as they promised.

3/27-signed up for Coursera and applied for financial aid
4/10-FA app approved. Prompted to verify my ID
4/11-attempted 64 times with different phones, tablets, PC to verify ID in daylight, inside light, LED light, etc FAILED-contacted support (ticket *******)-nothing they can do I must keep trying.
5/19-trying again to verify my ID. Tried dozens of times, even when on live Chat Help (ticket *******). FAILED.
5/19-Carrie, from Coursera, advised me to send a picture of the errors I encountered, and I sent them. Carrie then advised me "I was investigating on my end and it appears the issue you are experiencing is already a known problem on our end. Currently, I have reported the issue you are experiencing with the ID verification to our engineering team and they will be working as fast as possible to have this matter resolved." then she assured me "In this case, we have escalated the issue to our support team. They will be helping us to manually approve your ID verification. Please, give us a few more days to complete this verification for you."
6/8, today-account still not verified and I am still unable to ID verify.

Is the problem Persona? Is the problem Coursera? I have no idea but I know the customer service fails are Coursera (I have yet to find a CS number for Persona). I waited to write this review to ensure that Coursera had enough time to act in good faith IF THEY HAD ANY intentions of doing so. FAILED.

So sad truly. I took a social media management course and finished taking it around my actual job in 3 days.
I submitted all peer reviewed assignments and also reviewed my peers' assignments. It doesn't let you move forward in the course until you do that. When I reached the final video and the teacher said congratulations for completing the course, I was looking forward to the promised certificates that were 'recognized' by professionals. No certificates ever arrived. Customer service is a bot. The bot asked me to provide proof of completion every few days via email. I sent them links that would bring them to my completed assignments and the side menu that had highlighted in green every module I had completed. If it was a human being they would have gone to the links and seen the proof that I completed the course and all quizzes and assignments. The last correspondence I had the bot asked me to provide further screen shots along with the links and other screen shots I had sent. I called me credit card company to refute the $49 charge that left me with nothing. I also canceled my credit card because they are so fraudulent I believe they would continue to charge me each month. Absolutely disgusting company. I worked on that course and the assignments and quizzes for nothing in the end. Customer service is creepy as it is absolutely a bot just sending pretty much the same email correspondence, so it's clear no one is reading the consumer's emails.
They should be ashamed of themselves that they scam so many people out of money and those who are simply looking to further their careers through courses and promised certificates that don't exist. Run as fast as you can or just avoid them.

Please do not key in your credit card. It enrolls you into an auto scam system! They charge you without knowing.

They take your info when opening a free account and start charging you after a week. Stay away from them.

I really enjoyed two courses (management and business). But another (programming) course was very, very long. Overall a good experience!

Advertisement claimed free month, nope free week and then BAM $50 charge. Certificates are a joke to potential employers.

I took about 30 courses from this site and all of them were well made and educational. As they say - stay hungry, stay curious!

My choice for additional education! Lost of courses and reasonable terms of service. If you are searching for online course - search it there.

I had previously enrolled in a Free Coursera class and enjoyed it, but then my curiosity lead me to search further into their website for class topics. I selected a 7-Trial Specialization, then after I added my information, I logged in to check out the content. It was awful. It was entirely boring and I quickly selected a few other videos for another perspective. They were no better, and I was completely uninterested.

I left the website, and did not return until I checked my bank account and saw a bill for $50! I didn't even remember signing up the week before. I never logged back in, nor watched another video. Then, they billed my account.

I have used several online "Free-Trials" and every other company, I can recall using, refunded my money - after accidental billing. Coursera does NOT offer refunds for Subscriptions, you MUST cancel within the 7-day window. Furthermore, they do not warn you about the upcoming charge to your account, nor do they acknowledge your lack of activity inside the course as honest disinterest.

I have since attempted to contact the company. They replied with a generic email about their NON-REFUNDABLE policy. I called my bank, they said I needed to call them. I attempted to call them, but their voicemail is complete disrespect. The Coursera operator recording the message even makes a mistake in the beginning of the message (How do you not fix that?). Then they tell you to email them and go to their website.

How does their service have any validity.

Why have more upset users not responded?

It would be nice for Coursera to correct their policy to allow refunds. I'm sure they can afford it. A quick Google search will reveal their massive income for their own employees.

If your service is truly something that is THAT good, then why not make the trial RISK FREE. It is just poor business.

When you open the case, you will not get case number by email, chat is not working, waiting for days

They give you 7 day trial, but they will charge you without notice, and you cannot ask refund. It is just stupid way to get money.

Complete fraud. Just enrolled to free python course from google, after some time they just cut from my paypal 37£

Thanks Coursera for lots of free courses, You helped to not waste quarantine entirely. Please, we need more free courses

Was charged £64 for a supposedly free course that I didnt even take.
They say Enroll for free but in reality charge you

Really a great place to get a free education. I already Completed a course and am looking forward to completing my second course.

I like Coursera but I feel it would be fair to warn people of my mistake and that was to pay for a signature track in full in advance months ahead.

Problem 1.
Didn't like 3 of 4 of the professors for the course. They were dull and stood in front of Powerpoint presentation blue screen with white letters and talked in the most monotone voice: |. I tried to suffered through it for a week but then removed myself from that course session. I was like maybe its just that one nope the following two were the same. So I was like I can't take this I would rather move over to another track then deal with this. Simple right? Wrong. Being that I paid in advance I couldn't get a refund. But I didn't want a refund I just wanted to move over to a different signature track even if I had to pay for the additional courses of the track. Mind you the average signature track is about $250 for four courses and the capstone project. All $49 each. 1 thing I hate is there is no phone number to talk to someone because clearly understanding what your saying in a support email doesn't work. So 1 out of the 4 courses I liked because the professor was more engaging then the others. For my $250 I got a voucher for 1 specialization course (valued@ $49) to replace the three I didn't want and the capstone (Valued@ $200). That was suppose to be acceptable because I was past the refund stage because I paied 6 months before the course even started. So best word of advance don't pay in advance register for free evaluate for a week then if you feeling the course pay for it. No matter how much they say this price won't last do not I mean do not pay in advance. Because also they say you get 2 years to take the course over if you pass the first time only problem is the clock starts when you pay not when the course starts.

But besides that you can find so interesting courses.