• Covers & All

Covers & All

Ratings On Other Platforms

Trustpilot
4 / 5
Reviews.io
2.3 / 5
Corporate Values

Overview

Covers & All has a rating of 4.7 stars from 4,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service, and quick delivery. Covers & All ranks 5th among Home Decor sites.

  • Service
    662
  • Value
    16
  • Shipping
    15
  • Quality
    4259

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.3%
Positive
1,578
Neutral
50
Negative
46

Instant Feedback

4,841 reviews

19
See all photos

What reviewers want you to know

Positive highlights

  • Quality product, fit for purpose and good delivery times.
  • Easy website to navigate, good communication, quality material.

Critical highlights

  • Good customer service so they sent out replacement covers - still the wrong size.
How would you rate Covers & All?
Top Positive Review

“Well made lounge covers and speedy delivery”

Anne S.
4/13/24

We were looking for covers for our leather lounges, to help stop dog scratches (yes, I know we could keep the dogs off but that just isn't going to happen ๐Ÿ˜). These guys took the time to check measurements against a photo sent because these lounges were different to their standard styles. The covers fit really well, and colour was pretty true to the website. Delivery was quick, especially considering it was coming from overseas. All in all we're very happy with our purchase and the process.

Top Critical Review

“Communication”

Leanne T.
1/29/24

I hadn't received any information after order placed for weeks so follow up on line. Email had been sent but unfortunately went to spam. I then had a confirmation email nearly every day to do more measurements, this became very frustrating. In the end I followed up on line to get the items started. Once production was started they were made up quickly and delivery was quicker than expected.

Reviews (4,693)

Rating

Timeframe

Other

Reviews that mention popular keywords

quality product (263) quality material (70) delivery time (70) web site (97) end product (31) customer service (230)
Thumbnail of user annes1704
1 review
0 helpful votes
April 13th, 2024
Verified purchase

We were looking for covers for our leather lounges, to help stop dog scratches (yes, I know we could keep the dogs off but that just isn't going to happen ๐Ÿ˜). These guys took the time to check measurements against a photo sent because these lounges were different to their standard styles. The covers fit really well, and colour was pretty true to the website. Delivery was quick, especially considering it was coming from overseas. All in all we're very happy with our purchase and the process.

Reason I chose this business:

Actually had what we were looking for at a reasonable price.

Quality
Thumbnail of user jennyf292
1 review
0 helpful votes
February 5th, 2024
Verified purchase

Having our conditioner unit close to a salt pool, Covers & All was the best find ever - in Google. Great quality and communication throughout the process of getting the measurements right. I will definitely recommend this company for any covers needed. Now the children can splash (or do bombs) as much as they like in the pool with no fear of rust forming on our unit. Thank you

Prompt action to redraft according to my measurements. Very apologetic for missing my notes the first time.

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Jenny, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user leandraf6
1 review
0 helpful votes
January 26th, 2024
Verified purchase

I'm always a little dubious buying things online especially if you don't have anything to compare it to.
I was pleasantly surprised though, the fabric quality is wonderful, the online ordering system very easy to use and the quality of the work is quite honestly the best value for money around! They fit perfectly! I'm so glad I purchased these, they have given my outdoor setting a new lease of life.

Quality
Thumbnail of user philipg683
1 review
1 helpful vote
March 21st, 2024
Verified purchase

Great service, tv cover came quick
It seems sturdy to handle outdoors with only a few exceptions
One being the bottom Velcro seam should be over the top of the bottom piece so water can run off not down into the Velcro, already had to open to let water out, and the other is I had to cut the back flap in half that covers where the mount arm goes through so to cover that area protecting from weather
But otherwise seems like it will handle being outside

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Philip, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user christophera1301
1 review
0 helpful votes
January 9th, 2024
Verified purchase

Measured up cushions entered info there order form, I think 24 hrs later they asked me to verify the measurements and add some done the around a week or so later and I'm talking later Dec early Jan covers turned up very good quality, only 1 little improvement I would suggest is to put a couple of eyelets in each side of the cushion to let air escape otherwise perfect and I have installed a couple of eyelets on them now seems to do the job. I'll be a returning customer for sure

Reason I chose this business:

Found on the internet and great value

Quality
Thumbnail of user joseh822
1 review
0 helpful votes
February 1st, 2024
Verified purchase

This is a top quality product. My new cushion covers were made exactly to my supplied measurements and fitted perfectly. It was better made than the original factory cushion covers that came with the furniture.
The sellers communication was very detailed verifying final measurements zipper lengths and piping. The final produce is excellent and I will not hesitate to buy from you again. AAA!

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

Thumbnail of user suzettem87
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

This UV resistant BBQ cover is exactly what we have been looking for. It's high quality and very well made, a perfect fit, a good colour, tough and durable and promises to last far longer than our previous Weber branded covers which perish in the sun. Service was excellent with great communication and delivery was very fast.

Reason I chose this business:

We wanted a BBQ cover that was UV resistant and durable after having to replace the Weber branded covers too frequently. Covers & All products looked high quality with durable materials and also were available in a range of colours and materials. After receiving our cover we are very happy with its quality and fit.

Quality
Thumbnail of user anthonyu767
1 review
0 helpful votes
March 30th, 2024
Verified purchase

The value for money here seems pretty top notch, the quality of the product looks like it will last years compared to the cheap off the shelf - one size fits all products you find everywhere online.

Unfortunately the draw strings to tighten the base of the cover seem to have little to no effect, they do not seem to tighten leaving the cover exposed to being blown around or off by the wind. Luckily i forked out an extra few dollars for the eyelets.

Reason I chose this business:

They had a sale on which made it worth the money, most of the shelf one size fits all covers had pretty negative reviews.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Anthony! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user kellys2264
1 review
0 helpful votes
August 9th, 2023
Verified purchase

Really helpful on-line customer service chat. I accidently put in the wrong email address, and I was able to talk to someone online and resolve it very quickly. Item appeared in under two weeks, as was expected. Product appears to be 100% better quality than the ones we have been buying at the major hardware store and we have got through a ton of those in the last year, so if this one stands by its 5-year warranty, this should be a great investment. Very happy so far.

I made a typo error and was concerned when I did not receive any order confirmation. I was able to have an on-line chat with a customer service rep and then it was realized that I had input the email incorrectly. He resolved it for and sent through the confirmation and tax invoice. Very helpful.

Reason I chose this business:

Need a good quality product at a fair price. The website appeared to have the type of product I required..

Service
Quality
Thumbnail of user kimf907
1 review
0 helpful votes
December 24th, 2023
Verified purchase

I can not fault customer service at all! I emailed them that I'd changed my mind on shipping and wanted it priority shipping so that it was here in time for a family gathering on the 23/12 and they fixed everything up very quickly and they were very responsive to all emails. The tablecloth fits my 8 seater outdoor table perfectly and I love the elastic corners. The tough material is just that it's nice and thick aswell and can tell it's of good quality

Amazing prompt and extremely helpful

Reason I chose this business:

They done custom orders at a really reasonable price

Service
Quality
Thumbnail of user amandas3113
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Easy to use website. All went as expected. Didn't need to contact anyone. Product came in a couple of days! Excellent quality and fit. I'm very happy!

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Amanda! We're pleased to know that you found our website user-friendly and satisfied with the product quality. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Thumbnail of user corneliusm45
1 review
0 helpful votes
January 21st, 2024
Verified purchase

Dealing with professional people who cares about their customers was a great and rewarding experience. Where they had any doubt in mistakes that I may have made in the measuring of the dimensions of the cover needed, questions were asked. I took all their queries at heart which resulted in the final product having a perfect fit!

Reason I chose this business:

Was lucky to "stumble" across them on the internet when searching for a cover for our stacked chairs.

Quality
Thumbnail of user lancep159
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I would rate these guys highly. Really easy to work with this company. Good quality. The online process was simple and structured.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

Thumbnail of user cr589
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

Fantastic service. Quick follow up by service team (over the weekend) to get design/dimension approval, and extremely fast manufacture and shipping. Unfortunately delivery took a week longer than estimated as it was shipped from India, however that was ok as the quality is great and it fits the storage box perfectly.
Haven't tested whether it is waterproof yet but appears to be.
Highly recommend if you are looking for a cover of bespoke dimensions.

Quality
Thumbnail of user sarahs4249
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I'm very happy with this product. It's extremely good quality and value for money. I will be purchasing more from this company.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Sarah! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user anhh27
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Satisfied overall. Took a bit of going back and forth with different "design team" members to get measurements right. But happy with the cover in the end. It fits well. Material seems ok. Was made quickly and delivered quickly once size was confirmed. Be aware they might charge extra if the measurements need adjustment which is hard if you can't have a quote on this beforehand and must pay extra regardless. However mine was a minimal charge (couple of centimetres extra here and there) so was not a large price differential.

Quick responses. Followed through

Reason I chose this business:

Custom design required. Hard to find elsewhere for a reasonable price

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Anh, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user piab33
1 review
0 helpful votes
January 17th, 2024
Verified purchase

The custom cushion covers fit like a glove. Quality is great. They are indeed waterproof. And I received them within 2 weeks. Very happy.

Quality
Thumbnail of user johng6556
1 review
0 helpful votes
August 10th, 2023
Verified purchase

The whole process was simple and accurate. Online guidelines for measuring the bowl/pit were simple to follow. The result is a cover that fits perfectly. Material looks like it will live up to predicted lifespan. An unexpected feature are 2 weather proof air vents - bonus! I was kept up to speed on my order. Delivery fell within eta.more than happy to recommend Covers&All.

Reason I chose this business:

Promised best option I could find. When cover arrived it fitted perfectly. Happy to use Covers&All again (which I have done for a bbq table cover).

Service
Quality
Thumbnail of user nicolet1420
1 review
0 helpful votes
January 5th, 2024
Verified purchase

Will definitely recommend and or use again. Really seamless ordering, they confirmed a few things before proceeding and I'm super happy with the cover!

Quality
Thumbnail of user jeng234
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I'm really happy with my custom sized outdoor mattress cover. It fitted perfectly. The material is comfortable and works well in an area that can get some rough weather. The ordering process was easy and it arrived when expected.

Reason I chose this business:

The good reviews and ability to custom size my cover.

Quality
Thumbnail of user loressac
1 review
0 helpful votes
February 13th, 2024
Verified purchase

These cushions are exactly what I was expecting. They fit the chairs perfectly! Great workmanship, fast shipping, worth every cent.

Reason I chose this business:

Location and price.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Loressa! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user cameronm439
1 review
0 helpful votes
February 6th, 2024
Verified purchase

The shopping experience was very easy from initial order on the website to the excellent communication regarding size and style confirmation through to despatch and shipping information.
The cover arrived on time and it exceeded my expectation in fit and quality.
I didn't realise that I was dealing with a US company as I'm in Sydney Australia but the whole experience was excellent.

Reason I chose this business:

The only company on the web search that suited my requirements.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Cameron! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user corinnet70
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Excellent quality, better than original fabric which came from Harvey Norman.
Would have liked more colour options, like black.

Reason I chose this business:

Read reviews

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Corinne, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user nane18
1 review
0 helpful votes
March 28th, 2024
Verified purchase

Site is super easy to navigate. Quick and quality service. So glad this service exists! Will definitely order more.

Reason I chose this business:

Needed new custom outdoor seat covers.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Nan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user emilyc1325
1 review
0 helpful votes
October 30th, 2023
Verified purchase

Received the curtain as described and at the correct size, sooner than expected. It fits well across a wide shed door and does what we wanted it to do (keep out birds and blowflies) so happy customers here. Only issue was the site seemed to only allow imperial measurements (feet, inches) rather than metric which seems strange for an Australian website. Was able to convert to the correct measurements easily enough but it was a bit annoying and it would be easy to put in the wrong ones accidentally if assuming it's metric. Otherwise, great product.

Quality

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Company Representative

Thumbnail of user nishants21
Nishant S.
Typically responds within 3 days

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