CPAP.com

CPAP.com and their customer service agent Heath solved my problem of needing an urgent Cpap machine replacement. If you regularly use a Cpap machine you know it greatly improves your quality of sleep. In fact it makes everything in life better once you start the therapy. Blind panic sets in when you break your machine and don't have a working replacement. Even one nights sleep without the proper therapy makes you and your wife miserable. Heath from CPAP.com provided fantastic customer support helping me choose a correct replacement and getting my new machine on its way to a very thankful customer. As my wife said you saved our marriage'!

I had an issue with an order and Brandy T. Was very patient and listened to my concerns and offered an excellent solution. She was very kind and provided great customer service. I left the call feeling very assured and most of all my problem was resolved 100%. Thank you Brandy for helping me and because of her I will be using cpap.com again and will recommend it to others.

Worst customer service I had experienced from Freda. Aggressive and rude attitude during phone call. Brandy and Daryl were extremely helpful though. I suggest you do quality phone call reviews of your agents, and you'd be surprised how terrible Freda handles the calls. She sounded impatient and combative.

Daryl was a great help on answering all my questions about the CPAP travel machine. He offered suggestions which helped me navigate what attachments and add ons were best for me. He also gave me a discount on some of them. It was a pleasure working with him.

Just got done with an online chat with Darryl on cpap.com and he was very helpful, answering all my questions very quickly. He gave me suggestions regarding my desire for certain features. I've been a customer for about 10 years and the process has always been good and prices seem reasonable.

I was looking for a battery for my dream station two. Because that Philips model has not been out for a long time, I was having difficulty online finding a battery that would fit. I called cpap.com and spoke with Lacey. She on my behalf made two phone calls to see which batteries were compatible with my dream station unit. She found that the freedom battery I had for my dream station one would work with myDream station too if I only had a different cable. As a result I only paid $69 plus a 20% coupon off for the cable instead of having to buy a nearly $400 new battery. All thanks to Lacey! Kudos to cpap.com for such a great customer service representative.

I just used the live chat at CPAP.com to get assistance figuring out the difference between two items. The support agent, Daryl, was friendly, fast, and knowledgeable. I've only had one iffy experience with CPAP.com in all the years I've used them, and they corrected the mistake. Highly recommend this company.

Had an issue with an item I ordered that was not able to be shipped to my home in the UK. Brandy helped me sort out the issue and choose a substitute item. She was extremely helpful and efficient.

CPAP.com is an excellent source of all things CPAP-related. I have been shopping with them for many years and they have great prices and are experts.

Daryl answered my request for information thoroughly, professionally and with a friendly manner. He had to do some searching to get the info I needed, and did so quickly. A great experience. He should be commended!

It's easy when everything goes right but the true measure of any company is how they handle customer issues that go wrong. And this is where Carol M. At CPAP.com Customer Service really shined. Courteous, personable and professional, Carol helped me quickly resolve an issue to achieve an outcome that helped me and her company. She is truly a credit to CPAP. Com and what I say is this: Give that girl a raise!

Crystal has been a big help in answering my questions. Very knowledgeable young lady with lots of answers. I'm looking at getting a new machine that's completely different from the one I've been using so I did had lots of questions. Thank you Crystal.

I check in by chat whenever I have a question about my CPAP machine. Today Shelly answered my questions about how to use the SD Card. I didn't have to wait, the answer was correct, helpful, and concise. What more can you ask for? CPAP.com's customer service is especially impressive given how difficult it is to find people who want to work in customer service contact centers in these strange times.
Thank you, Shelly.

Heath R, was extremely helpful and knowledgeable, walked me through the process of picking the equipment that was best for me, was extremely patient with me, even holding for a minute while I dealt with something else. He listened to my problems with my current mask and machine and gave me expert recommendations to meet my sleep needs. Their prices were great too. Not really sure what more I could ask for. Thanks Heath it was an pleasure to deal with you.

Exceptional Service and Knowledgeable Help. Chad provided prompt, accurate and very helpful advice. He understood CPAP supplies, could provide guidance on their offerings and the best way to work with insurance.

After contacting a former company where I originally purchased my CPAP machine, and asked if I could possibly get a reduction in price, as I lost my machine in Harvey, as my home was flooded badly. They responded with couple hundred off a $1300. 00 machine, that was no help. I went online to CPAP.com, which I have previously purchased my mini CPAP travel machines, and asked the same question. They were more than helpful, giving me more than a 50 percent discount, as a flood victim, I pledged my continued business with them and ordered. 30 minutes later, the same customer service rep for them called me back and informed me that their company had an anonymous donor, in Houston, that offered to pay for all of my machine! I was only charged for my mask and couple other items. You can bet CPAP.com will have my business and all of my friends and family's business from now on. And thank you to the donor as well. So appreciated at a most critical time!

My phone conversation today, with DASHA of Cpap.com, was just phenomenal! She was so pleasant, helpful, patient, kind and incredibly knowledgeable about problem issues/solutions for Cpap users! I thought for sure she was a "user" herself. But, no, she just knows a lot because she helps a lot of folks, in her family, as well as in her job! And she took so much of her time to explain the issues, and to encourage my continued use of the cpap machine! CPAP.COM should be grateful they have such a great customer service representative in their company! Thank you, DASH! You made my DAY!

The on line Customer service in the chat window, Chad was exceptional. He was very courteous quick to respond and extremely helpful thanks to his help I will have my much-needed device tomorrow in time for my travel. Thank you again Chad this makes all the difference.

They have a very useful website and a wide selection. I like the ability to subscribe and save. They often offer discounts, which is nice. Daryl is an excellent agent. I needed help because one of my items was damaged. Daryl expressed care for the damage to my item and quickly arranged a replacement. He was very helpful. This company stands by their products.