CPAP.com

I reached out to cpap.com via the chat to get some information on a couple of cpap machines I was looking at to purchase as a second unit. I connected with Daryl who responded very quickly and efficiently with answers to my questions. Excellent customer service which I have experienced before from cpap.com and is why cpap.com is my first stop (and usually the only one needed) when I need anything associated with cpap therapy.

CPAP.com has been a huge help during my time with a CPAP machine. I struggle to find a comfortable mask, and they allow 30 day risk free returns which helps me to try them out, and if I am not satisfied, return them and try some thing else. Great products at great prices.

CPAP.com is a great company. Very easy to work with on the online chat. Was able to send prescription over and they reviewed right then to see what I needed. At the same time they were working on having someone call me to work on placing the order. They were not pushy about saying what I should be buying but listen to me and my ideas. Also had good suggestions for equipment I was wanting to buy.

It was a pleasure chatting with Daryl regarding my existing prescription. He assured me it was still active and offered to put me in touch with a salesperson. He followed through as promised, and a couple of minutes later I was on the phone with Kayla, who quickly and efficiently hooked me up with a new cpap. The whole transaction, from start to finish, took no more than 15 minutes. They were very respectful of my time and they were friendly and helpful. Great job!

I called the 800 number because I was having an issue setting up a new account online. Just as Brandy answered, I swallowed something the wrong way and could not talk, so I hung up. A minute later, my phone rang, and it was Brandy, saying that a call had come in from my number but had been disconnected. How many times does that happen, that a business follows up like that, not making you call again and wait? Brandy walked me through every step, answered all my questions, and gave me the kind of service one rarely gets anymore. I am so pleased that I decided to try cpap.com and grateful to Brandy for all her assistance. I expect to be a customer for life.

I made an error in my order and Daryl was incredibly helpful via chat to find options for a solution and to make recommendations. He assisted me with the correct order and processed it promptly.
Additionally, I had spoken briefly with Agnes via phone about this same issue. Due to an internet issue our call was dropped. She called me back (while I was chatting with Daryl) and left me a detailed message with the information needed.
I appreciated both of their efficiency and concern.

I have been a customer of CPAP.com for over 10 years. My most recent experience, however, surpassed all expectations. An order I placed was shipped to an incorrect address. I notified the representative of this problem. She immediately shipped me a replacement order on an overnight basis, reimbursed me the shipping cost, and asked me to make arrangements for the original shipment to be returned.

I have done so.

The company clearly has gone above and beyond, and I wanted to share this experience with you.

Awesome products and customer service. I had an issue with an order being processed twice. I used the online chat feature and they were able to take care of my issue quickly. I wish more companies we like this.

Katherine reviewed my files several times to see what I had bought and returned. I have CRS (can't remember s*&^), so she had to look things up. I also was about to buy a very expensive cpap for snoozing while sitting in the living room chair and she told me about a cheaper alternative. Thank you, thank you, Katherine! I was about to place my order when my partner brought in the mail with a cpap.com holidays coupon. Thanks guys!

Contacted their chat support to help me with a return (mask fit issue), and Daryl was kind and efficient at handling my issue. My original order was also shipped promptly and was without issue. I will be buying again. Thank you!

I contacted CPAP.com website and used their Chat to let them know that items that had reportedly been delivered had not arrived. I spent about 5 minutes on the Chat with Shelly while she tracked the package and decided upon a response. She sent out a replacement order. The issue was apparently with the US Post Office, but CPAP made it right. Could not ask for more.

I needed assistance with an order and chatted with Daryl on their online chat system. Not only did he quickly cancel the subscription for what I didn't want to get anymore, he noticed that what I did order to replace it was incorrect and helped me quickly edit my new order to get what it was that I did need. Thanks for providing some of the best customer service I've had in ages.

Daryl was able to help me set up a return in a matter of minutes! Having this option and not having to wait on hold by phone or wait for an email response while still getting the feeling of personal attention to your matter is great!

Emerald G answered my phone call very quickly and handled information request professionally. Emerald confirmed the information I provided to her, listened attentively and was very responsive to to all my questions and concerns.
It was very nice talking to customer service person that cares about doing a good thorough job.

I found the prices are much less here than going through my local provider that is tied to insurance companies. I was shocked to see how much they charge Medicare - two to three times what cpap.com charges because they submit the insurance claims direct. Many times my local provider does not have what I need in stock and I have had to wait 1 -2 months. Cpap.com always has been able to ship what I need, when I need it. The quality is great, shipping time quick and customer service is very responsive.