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CPAP.com

How would you rate CPAP.com?
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New Mexico
1 review
0 helpful votes
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Daryl was amazing!
March 25, 2022

Daryl answered all of my questions and if was unsure, double checked. Couldn't ask for better customer service.

Date of experience: March 25, 2022
Ashley T. CPAP.com Rep
over a year old

Awesome! Please let us know if there is anything else we can assist you with.

Pennsylvania
1 review
0 helpful votes
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Dasha was friendly, informative, and helpful. She represents your company well. I had an excellent time dealing with her.
Sincerely, Gerald Smyth

Date of experience: June 29, 2020
Ashley T. CPAP.com Rep
over a year old

Hi Gerald, that's awesome! Thank you for sharing your experience with us and we hope to hear from you again soon.

Wyoming
1 review
0 helpful votes
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Daryl did a fantastic job helping me with my bipap machine and account issues!
Thanks so much! Great customer service!

Date of experience: March 3, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Delores,
That's wonderful! Thank you for sharing your experience with us. We hope to hear from you again soon.

Massachusetts
1 review
0 helpful votes
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Great Customer service
October 30, 2020

Treonna was a huge help in getting me my correct equipment. Highly recommended! Answered all my questions and was very knowledgable.

Date of experience: October 30, 2020
Ashley T. CPAP.com Rep
over a year old

Hi Robert,
Thank you for the recommendation! We're glad to hear that Treonna, provided you with great service. We hope to hear from you again soon!

California
2 reviews
0 helpful votes
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I have used CPAP.COM for quite a while now and must say that Chat Agent Agnes has been extremely helpful and customer oriented.

Date of experience: June 27, 2022
Ashley T. CPAP.com Rep
over a year old

Hi George!
We are very pleased that Agnes was able to provide you with excellent service! Please don't hesitate to reach back out if there is ever anything else we may assist you with.

Ohio
2 reviews
0 helpful votes
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One of the main reasons lots of people buy Apple products is for AppleCare, where you get to talk with support staff. That's a reason to buy sleep apnea gear from CPAP.com.
Today I have the pleasure of celebrating another outstanding helper, Charlsie W. As usual, she started by listening (I usually have a story that takes perhaps five minutes to share). As usual, she listened well. Then she started in. It was fairly fast paced, but slow enough that this old guy could follow her easily. Her speaking was super clear, and loud enough but not too loud. The pace was energizing, wonderful.
I'm having months of trouble adapting to CPAP therapy and have talked with lots of the CPAP.com staff. But Charlsie's angle was new, fresh, intellectually exciting, different enough to engender more hope. After a fairly long conversation, the most touching part was her expressed willingness to stay with me on line while I tried out the idea on my mask, headgear, and chin strap. I didn't have the heart to take her time from other clients whose need was greater. But her offer manifests a high level of the love of service--an essential quality for a civilization in this country and this world for turning decline into a spiritual renaissance.

As a person newly diagnosed with sleep apnea, I have found this helpful, and I asked my doctor to order my CPAP machine here. I went to the chat on this website to check on the status of the order.
July 25,2022, I spoke with Lacey B who gave me wonderfully enlightening information with very clear understanding that leaves me with the feeling that my struggle to adjust to the new equipment will surely have a successful outcome. Lacey was patient and kind; and willing to repeat so that I could take notes.
[In June] I didn't have to wait at all before Agnes joined the chat.
She was diligent in searching to find my answer.
She explained the information that I needed to get in order for them to find my answer.
She was also willing to answer a question about masks. This she did by pasting pre-set information packets which were extremely well created.

Date of experience: June 25, 2022
Ashley T. CPAP.com Rep
over a year old

We are pleased to hear that Agnes has provided you with the needed assistance and that you had a good experience with us. We hope you enjoy your new products and please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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Patient and helpful
January 6, 2023

My wife needs a BPAP and Daryl was very helpful informing me from the rx to the model required. He was very patient

Date of experience: January 6, 2023
Ashley T. CPAP.com Rep
over a year old

Hi Gerry,
Thanks for letting us know you received the needed assistance. Please let us know if there is anything else we can assist you with.

Indiana
1 review
0 helpful votes
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Honest and quick answers
September 12, 2022

I needed to ship some filters to a friend and the CHAT person, DARYL, was very quick. He did gave me the info I need and quickly. Great service.

Date of experience: September 12, 2022
Ashley T. CPAP.com Rep
over a year old

Hey Terry,
Thank you for sharing your chat experience with us. We hope to hear from you again soon!

Michigan
1 review
0 helpful votes
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Carol was very helpful!
December 18, 2019

I tried to order a ResMed AirSense 10 CPAP online, however the order was not going through and I called the customer service number and they were quickly able to place my order.

Date of experience: December 18, 2019
Ashley T. CPAP.com Rep
over a year old

Hey Marc, we are very sorry that you experienced difficulties with placing your order online. Thank you for letting us know that Carol, was able to get you all taken care of. We hope to hear from you again soon!

Arkansas
1 review
0 helpful votes
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I know there is a LOT I dont know as I am just starting out. I appreciate the educational approach on the chat with Daryl.

Date of experience: February 25, 2022
Ashley T. CPAP.com Rep
over a year old

Hey Wayne,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.

Massachusetts
1 review
0 helpful votes
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Excellent customer service
March 3, 2022

Daryl was very point, quick to respond and clear thank you. The order process was efficient as well

Date of experience: March 3, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Raj,
That's great! Please let us know if there is anything else we can assist you with.

New Jersey
1 review
0 helpful votes
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Viviana made the first purchase experience a very easy one. No fuss, no muss. Great first impression.

Date of experience: May 27, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Russell,
Welcome to the CPAP.com Family! Thanks for sharing your experience with us. We hope to hear from you again soon!

Turkey
1 review
0 helpful votes
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Congratulations
January 3, 2022

Mrs. Agnes, thank you very much for your help to me. You are very helpfull. I am glad you. See you later. Sincerelely..

Date of experience: January 3, 2022
New Jersey
2 reviews
0 helpful votes
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Very quick and helpful response from Shelly on restoring view of my CPAP prescription. Very efficient system and CS help.

Date of experience: October 5, 2022
Ashley T. CPAP.com Rep
over a year old

Hey Selden,
That's great! We hope to hear from you again soon.

Washington
1 review
0 helpful votes
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Wonderful service
December 18, 2019

I received wonderful service from Dasha S. Who expedited my travel CPAP machine so I would have it in time for my trip.

Date of experience: December 18, 2019
Ashley T. CPAP.com Rep
over a year old

Hi Kate, thank you for taking time out to let us know about the wonderful service you received from Dasha! Please let us know if there is anything else we can assist you with.

California
0 reviews
0 helpful votes
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PATIENT AND PROFESSIONAL
January 15, 2022

Chad was knowledgable, patient, and professional. His demeanor and level of service was exceptional.

Date of experience: January 15, 2022
Ashley T. CPAP.com Rep
over a year old

That's excellent! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

Puerto Rico
1 review
0 helpful votes
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Excellent service
December 21, 2020

Treonna was very helpful. I really appreciate her profesional service. She send me all possible alternatives to meet my needs.

Date of experience: December 21, 2020
Ashley T. CPAP.com Rep
over a year old

Hi Maria, thank you for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.

New York
1 review
0 helpful votes
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Customer service
August 26, 2021

Had a wonderful experience with customer agent Kyria. She was very knowledgeable, courteous and helpful.

Jeffry

Date of experience: August 26, 2021
Ashley T. CPAP.com Rep
over a year old

Hi Jeffry,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.

Florida
1 review
0 helpful votes
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Crystal, did a great job finding my options and guiding me to a potential solution to the noise issue I had with my original Nasal Pillow Mask.

Date of experience: February 23, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Joseph,
We are glad to hear that Crystal provided you with the needed assistance. Please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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" DARYL "
July 23, 2022

I chatted with DARYL and he was great, I do not really good with computers but he was very helpful and patience. Please Thank him again for me.

Date of experience: July 23, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Bonnie,
We are glad to hear that you received patient service. We'll be sure to share your kind words with Daryl and please let us know if there is anything else we can assist you with.

Overview

CPAP.com has a rating of 3.5 stars from 1,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat and new mask. CPAP.com ranks 2nd among CPAP sites.

service
577
value
477
shipping
413
returns
229
quality
388