Daryl answered all of my questions and if was unsure, double checked. Couldn't ask for better customer service.
Dasha was friendly, informative, and helpful. She represents your company well. I had an excellent time dealing with her.
Sincerely, Gerald Smyth
Hi Gerald, that's awesome! Thank you for sharing your experience with us and we hope to hear from you again soon.
Daryl did a fantastic job helping me with my bipap machine and account issues!
Thanks so much! Great customer service!
Hi Delores,
That's wonderful! Thank you for sharing your experience with us. We hope to hear from you again soon.
Treonna was a huge help in getting me my correct equipment. Highly recommended! Answered all my questions and was very knowledgable.
Hi Robert,
Thank you for the recommendation! We're glad to hear that Treonna, provided you with great service. We hope to hear from you again soon!
I have used CPAP.COM for quite a while now and must say that Chat Agent Agnes has been extremely helpful and customer oriented.
Hi George!
We are very pleased that Agnes was able to provide you with excellent service! Please don't hesitate to reach back out if there is ever anything else we may assist you with.
One of the main reasons lots of people buy Apple products is for AppleCare, where you get to talk with support staff. That's a reason to buy sleep apnea gear from CPAP.com.
Today I have the pleasure of celebrating another outstanding helper, Charlsie W. As usual, she started by listening (I usually have a story that takes perhaps five minutes to share). As usual, she listened well. Then she started in. It was fairly fast paced, but slow enough that this old guy could follow her easily. Her speaking was super clear, and loud enough but not too loud. The pace was energizing, wonderful.
I'm having months of trouble adapting to CPAP therapy and have talked with lots of the CPAP.com staff. But Charlsie's angle was new, fresh, intellectually exciting, different enough to engender more hope. After a fairly long conversation, the most touching part was her expressed willingness to stay with me on line while I tried out the idea on my mask, headgear, and chin strap. I didn't have the heart to take her time from other clients whose need was greater. But her offer manifests a high level of the love of service--an essential quality for a civilization in this country and this world for turning decline into a spiritual renaissance.
As a person newly diagnosed with sleep apnea, I have found this helpful, and I asked my doctor to order my CPAP machine here. I went to the chat on this website to check on the status of the order.
July 25,2022, I spoke with Lacey B who gave me wonderfully enlightening information with very clear understanding that leaves me with the feeling that my struggle to adjust to the new equipment will surely have a successful outcome. Lacey was patient and kind; and willing to repeat so that I could take notes.
[In June] I didn't have to wait at all before Agnes joined the chat.
She was diligent in searching to find my answer.
She explained the information that I needed to get in order for them to find my answer.
She was also willing to answer a question about masks. This she did by pasting pre-set information packets which were extremely well created.
We are pleased to hear that Agnes has provided you with the needed assistance and that you had a good experience with us. We hope you enjoy your new products and please let us know if there is anything else we can assist you with.
My wife needs a BPAP and Daryl was very helpful informing me from the rx to the model required. He was very patient
Hi Gerry,
Thanks for letting us know you received the needed assistance. Please let us know if there is anything else we can assist you with.
I needed to ship some filters to a friend and the CHAT person, DARYL, was very quick. He did gave me the info I need and quickly. Great service.
Hey Terry,
Thank you for sharing your chat experience with us. We hope to hear from you again soon!
I tried to order a ResMed AirSense 10 CPAP online, however the order was not going through and I called the customer service number and they were quickly able to place my order.
Hey Marc, we are very sorry that you experienced difficulties with placing your order online. Thank you for letting us know that Carol, was able to get you all taken care of. We hope to hear from you again soon!
I know there is a LOT I dont know as I am just starting out. I appreciate the educational approach on the chat with Daryl.
Hey Wayne,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Daryl was very point, quick to respond and clear thank you. The order process was efficient as well
Hi Raj,
That's great! Please let us know if there is anything else we can assist you with.
Viviana made the first purchase experience a very easy one. No fuss, no muss. Great first impression.
Hi Russell,
Welcome to the CPAP.com Family! Thanks for sharing your experience with us. We hope to hear from you again soon!
Mrs. Agnes, thank you very much for your help to me. You are very helpfull. I am glad you. See you later. Sincerelely..
Very quick and helpful response from Shelly on restoring view of my CPAP prescription. Very efficient system and CS help.
Hey Selden,
That's great! We hope to hear from you again soon.
I received wonderful service from Dasha S. Who expedited my travel CPAP machine so I would have it in time for my trip.
Hi Kate, thank you for taking time out to let us know about the wonderful service you received from Dasha! Please let us know if there is anything else we can assist you with.
Chad was knowledgable, patient, and professional. His demeanor and level of service was exceptional.
That's excellent! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Treonna was very helpful. I really appreciate her profesional service. She send me all possible alternatives to meet my needs.
Hi Maria, thank you for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.
Had a wonderful experience with customer agent Kyria. She was very knowledgeable, courteous and helpful.
Jeffry
Hi Jeffry,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Crystal, did a great job finding my options and guiding me to a potential solution to the noise issue I had with my original Nasal Pillow Mask.
Hi Joseph,
We are glad to hear that Crystal provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
I chatted with DARYL and he was great, I do not really good with computers but he was very helpful and patience. Please Thank him again for me.
Hi Bonnie,
We are glad to hear that you received patient service. We'll be sure to share your kind words with Daryl and please let us know if there is anything else we can assist you with.
Answer: Hi Mary, It really depends on the mask that you are ordering. If you are able to provide me the name of the mask that you are interested in purchasing, I can give you a for certain answer. We can be reached at: 1-800-356-5221, or you can provide the name of the mask by sending an e-mail to: cpap@cpap.com.
Answer: Hi Walter, No, CPAP.com does not accept Medicare assignment and has no relationship with them.
Answer: Hi Walter, No, CPAP.com does not accept Medicare assignment and has no relationship with them.
Answer: I had no problem using 2 suppliers. I continue to use the first for my supplies and used cpap.com for a travel machine. All you need to do is have your doctor send in a prescription to the new supplier.
CPAP.com has a rating of 3.5 stars from 1,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat and new mask. CPAP.com ranks 2nd among CPAP sites.
Awesome! Please let us know if there is anything else we can assist you with.