Cricket Wireless

Gonna cut to the chase. Paying for coverage on cracked screen.8 bucks a month. Told 29 bucks to fix same day in most cases. Neither is accurate and I'm pissed. It's been over 2 weeks since this occurred and my next step is to go on every review to let people know that they suck.

I have had cricket for over a year. No Matter where I am at around 10 pm I lose my internet now my phone only will do emergency calls. There customer service people are a joke.
" I will reset you network connection. We will no longer be on this call,make sure to power your phone off for 30 min". That's the standard line to get out of the call.

My iPhone 11, iOS version 17.3.1 which I updated today, which was supposed to be scheduled to update overnight, refuses to give me cellular data access to my Cricket network plan. My cellular plan is on and not roaming, I need my cellular connection plan for work and I cannot do anything since I need my cellular data, everything is paid for, nothing is wrong with my cellular plan. I am a very eye rate customer and this happened twice today! Please find a solution or I am switching to Verizon! I will make everyone know what you guys are up to as well my job is on the line!

Their rates are very reasonable and zi gave very few dropped calls.
Their phones are bottom of the barrel wuality.The last good phone I ever got from them was an LG Frontier 2...that was 5 fyckjng years ago.
They burn through employees constantly,so most of them are dumber than drill bits.

I've been with cricket since 2016 and every year their data availability has been going down and down this year. We decided to get new 5G phones so it would be better. It's actually made it worse. Do not use them. I've heard the area where I live in everyone is complaining.

Other carriers can provide you with old call logs (under 2 years most carriers have them online), but not Cricket. They require you to have a subpoena, for your own records.

Cricket is the biggest piece of $#*!! Service sucks. I bought a new phone from them and it's not a new phone. It's someone else's junk they turned in. My phone just goes to calling or doing whatever it wants when it wants. Embarrassing. Oh and to type this review I had to give it a state. Bull$#*!

They sell you used and defective iphones then they refuse refunds for the defective iphones they sell you this is taking advantage of their customers by refusing to refund even before the 7day purchase

After going into Cricket Wireless in Northwest North Carolina I got a new iPhone and as long as behold received messages and phone calls from what was a girlfriend of a guy whose phone number that I got it's still active phone number that he holds in his pocket and uses every day and I've got it now too yay I'm going there tomorrow and I will write my second review

The biggest scam! How you tell me I have to pay $5 for me using your line because your system don't work by me entering in the right info off my card to pay my bill! You all are nuts and stealing people money! Do not go with this company. ITS LOW DOWN!

I've been with them for years they sold me a broke phone and won't replace it I called and get forward to w endless rings and pissy poorly trained customer services barley any of hem speak English, this isn't the wnd

Google maps stopped working due to poor connectivity in the middle of the twin cities on highway 55. Almost got into an accident while trying to figure out what is going on. Cheapness may come with a high price.

They charged me $55 for no reason, when I called to figure out what was going on They kept repeating the same thing, which was off topic, and telling me pretty much there's nothing they can do. Very upset, horrible customer service, robs their customers.

They have terrible customer service. Go with a better company like Verizon, AT&T or Sprint. I like Verizon most but Cricket is just awful. Thank you to site jabber for allowing us our right to freedom of speech so we can warn others of some of the awful businesses / sites out there and protect consumers from falling victim. Keep it up Sitejabber, you run a great site :)

I switched my service from a reputable carrier to cricket about 2 years ago, 4 phone lines. I recently requested one number be changed due to harassing calls on my daughter's line. Long story short, Cricket customer service changed the wrong number, my business line of 10 years. They repeated the number back to me they were going to change but yet changed another number instead. Then said, oh well, there's nothing we can do about it. I'm still in the process of changing my marketing materials with an updated number. Shirts, pens, business cards, advertising on vehicles, advertising with marketing agencies. This will end up costing over $10,000. I advise in the strongest terms to anyone looking for a discount phone plan, Don't do it. Pay the extra and stick with one of the major 3. Cricket is as dishonest as they come and I'm surprised there are not multiple lawsuits pending given the many similar reviews.

Circles, that's what you go through with this company. It's all mediocre until you need to speak to someone. Then call the company cause we don't... Then go to one of their stores, on we don't service Walmart plans circus. I ran out of data a few days early so bought a higher price plan for unlimited data which was slowed down and never brought back up 3 days now still faceless. If you value your money spend it anywhere else with anyone else but cricket I want to smash this piece of crap with a hammer. It's what they deserve for 5 years of being a customer. Mark Rosener

I've been with them since 2015/16 and they cut my phone off because of 3.00! This is Not the first time they've done stupid $#*!! Customer service sucks! I will be looking for a new phone service in the future! Don't recommend them at All! Dissatisfied customer!

Called so many times to alert customer service of the incredibly horrible reception I've been having w my iPhone. Moving over to TMobile who has a much better network and customer service. Can't get a rep on the phone either. But rest assured they run my cc every month for their pitiful service. Can't and won't do this anymore. They do NOT deserve my business or yours. Just saying. Make the move to another, more reputable carrier. You'll be glad you did and you'll ask yourself why it took you so long to do so. I know I did!

I upgraded my phone and Cricket sent me one that didn't work. As there is no open store during the pandemic, you have to take care of everything over the phone. After wasting a combined 4 hours waiting, and ultimately talking to 6 people, all of whom sent me to dead ends, I realized they were making it impossible to send my phone back. I disputed the charge through my credit card company, and Cricket turned off all four phones on my account, indicating I did not pay my monthly charge, which is automatically taken out every month. They are the worst kind of corporation!

I'm so annoyed with the run-around you get with this company, can't even express it enough. I suspended my grandson's phone because he lost it in Wisconsin and we live in Oklahoma. First off, I could never get to a human to talk to about the situation when I called Customer Service to see if we could just activate his back-up phone. Finally, my grandson is now back home and I want to take the suspension off. My daughter goes into the local store here, of course they can't do it and keep telling her it's suspended for non-payment; nope, I have auto-pay. After may daughter explained that for the umpteenth time, he finally gets it but can't do anything about it. I call customer service again to have the suspension removed, called the store to see if they can now activate my grandson's back-up phone and he can't tell me that unless I'm there in person... why do we have a pin number then? So annoyed with all the hassle... never again!

Cricket after tearing up a phone on my account, then refusing us upgrades we could afford, thanks to their bait and switch scheme. Display phones under $100 then refuse to sell them, "we only sell phones priced $100 and up" several reps told us that. One moron said "pay $100 for a phone and it will last you 100 years" I told him he was an idiot. Let's see hmm $375 plus taxes and fees to stay with Cricket or $90 for service plus taxes and fees plus 3 free $150 phones. Total cost $150. Yes, we switched to Metro PCS and you should too!

Cricket wireless is a sham. Stay away. They will change your bill amount and get mad when you try to itemize the charges over the phone. Customer support is trash and you can't understand a thing they're saying. Stay away from this fraudulent company with weak service that continually drops calls.

Cricket customer service is garbage. Even the pathetic managers are uninformed. They are useless and a slave to a computer system no can manage. If their system makes an error you will be responsible for it with no empathy from their rude employees.