Cricket WirelessReviews 389

I decided to give cricket a try. Never again! I signed up for two phone lines, one phone I was getting through them(a 50 phone), the other I was bringing my own. The lady in the store had no clue as to what she was doing, and took the SIM card out of the phone I was bringing and it out it in her personal phone! She got the SIM card locked once she put it back in the phone I was supposed to be bringing to cricket! She then said on her computer it said the line that was supposed to be activated with that sim was stolen! She blamed me for it! Now this was after they already charged my card $186! She then said "sorry there is nothing else I can do and we don't offer refunds" So I was charged for two lines, and was only giving one and had to pay to go get the phone unlocked again and for service with another carrier just for that phone! Stay clear of cricket wireless!

I tried to contact Cricket Service several times, hold times averaged around 30 minutes according to their automated system. No way! It was over one hour and I got disconnected the first time I called after waiting 28 minutes. The representatives read from a script and if you want to state your reason for calling you have to sit through the speal, they then ask your phone number and zip code. I got transferred to a different associate for phone replacement and it took another 22 minutes.
NOT good customer service at all!
My Motorola phone I got from them is total junk!

I would never recommend anyone cricket wireless. They charge way too much for service. I've had a lot of issues with the my cricket app logging in they also charge reconnect fee that's ridiculously high. Making your bill close to $100 I only got the $60 service but now my bill is almost $100. I was part of the bridge pay and was having issues logging into my account. I tried to pay my last payment I could not log in and my service was disconnected. Now cricket is charging me close to 100 dollars to reconnect my service. Cricket you are ridiculous ly expensive I would not pay that much for your phone service I'm going to find a different provider.

I was paying insurance for about a year and then my phone quit and they wouldn't cover my phone I would not recommend cricket at all.

I was very happy with cricket until I needed to login to my account to update my new debit card information for autopay. I tried and tried to login with no success. I requested my password, entered my phone number but never received the text from cricket! I tried over and over. I chatted with the automated system which also was no help at all. The next day my service was shut off. I had to call cricket and update my info plus pay an extra $19 to reactivate my service! Cricket should have let me make these updates before my service was cancelled. This is VERY FRUSTRATING! Cricket is no longer the best in my book.

I would give this a zero if I could. I ordered the SIM card kit and was "upgraded to an e-sim" which is not what I ordered and I would have canceled the order if they had told me. I wanted a SIM card because the phone doesn't support e-sim, another phone on my plan did though. I couldn't cancel the order, get a refund or switch to a card for the thing I ordered, and was told to issue a chargeback through my bank if I felt like I wanted the money I paid back. Of course that cancels the phone lines you need to reactivate for $15. Going from 5 lines for 100 to 130 (30%) price increase while screwing over long-standing customers isn't a great look.

It's impossible to not get red flags when you call to ask why there is no data...the initial voice of AI says fake happy something about their lawyers. That's telling. It's unacceptable to have data completely unavailable citing broken anything.even for an hour. Technology is too advanced and this company is punking us..

Bought Cricket Hotspot 100 gig plan because it was supposed to work in Mexico. It did not work from the time we crossed the Mexican border until we crossed back into Texas 5 months later. Cricket reused to compensate in any way despite saying that they wou ealy on in the total failure of service. This doe not work in Mexico as guaranteed by ads, and then by customer service once failure begins. They try to keep you hanging on to service. $500 completely down the drain. Rancid service all around.

I have tried 2 weeks to get my number transferred. I'm paying fir Cricket and Spectrum. I have been told my number has a lock transfer on it but they unlocked it. Still the number will not transfer. Every time I call I get told the same thing. Even when I talk to a manager. I guess, I'll be getting a new number. It a pain changing your number with all your creditors, doctors, friends etc.

I almost got scammed by some women working there I knew the phone I wanted was around 16 to 180 there were no prices on any of the phones some of them didn't even have the info on the phones i wanted I asked about the galaxy a14 and I was also going to look at the a13 samsung she told me a promotion was going on I get a case and a screen protector the phone is 280 dollars but you get those things thrown in but I would still have to pay the 25 dollar fee I'm like that's not right I looked those phones up on your web page i left she wouldn't even let me see the screen we left I called the one down in west allice that promotion she keeps talking about ended two weeks ago and they don't just give you a case and all there phones come with screen protectors plus I can go on amazon and get a heavy duty one for ten bucks or less I got a nice one for 7 I also called corp and talked to a guy explained the hole thing she is there all the time her name is something G i belive she also works at the one is mil its going to be investigated i am so glade i did my research and knew something was up that's called taking from the top and there would be NO proof of her doing this so please be careful do not go up to the waukesha sunset one don't do it she a scam artist!

To everyone change you phone carrier soon as possible they turn my phone off when I called them 3 days in advance they are no good!

Very affordable and really good customer service. I would recommend to all of my friends and family.

Cricket locked my IPhone 11 that I took into the store from a Att carrier, phone was unlocked to be use with any carrier before cricket services was added on 2/14/2022. FYI, Att informed me after they did their investigation that cricket had it locked. Cricket said they don't lock phones that's a lie especially IPhone 11 an up and whomever the rep was that put cricket services on my phone put in the system like I bought the phone from cricket. That's how my paid off Att IPhone11 was locked. They didn't have any legal rights to lock it and that's why they hung up on me not once but twice! Proof down below that cricket locked my phone oh after having me on hold he comes back to tell now your phone is unlock! How is that sooo?
Good question, I only found out by trying to go to another cell phone company! Hopefully this help someone down the line. On to BBB to put in my complaint with them as well.

Calling cricket on their phone is an exercise in torture. The phone menu is maze-like, it hangs up on you if it doesn't like your responses. There's no option to transfer to a person by pressing 0
The automated voice is almost hilariously annoying. It weirdly tries to be "friendly" by using slang and stuff and just comes off as cringey and out of touch. The automated system also makes you press 1 to transfer to the person you obviously want to talk to after waiting on hold and if you're trying to focus on other things and miss this, it will hang up on you.
I've never experienced a worse phone support. Their chat support is also bad, hard to reach, and slow
They need to hire more people working on their call centers

Your company high is very unfriendly nasty uninformed unintelligent clerks they're cocky they send you out of the store without any information they're rude and you people do nothing about it you're not even aware of it it's such an ignorant company all you want to do is show this email to the store if I have to specify the store instead of letting me talk to someone discreetly and have the issue addressed properly

I have never seen such bad internet
I have never seen such a bad Internet, I wrote to them in a chat, I came to the store, but they did absolutely nothing, I do not advise anyone