Cricket Wireless

I ordered a new phone online. I was charged a $25 dollar upgrade fee. UPS damaged the package and returned it to cricket without my authorization and it has been over a month and 15+ calls to customer service with no resolution. I still do not have my new device and they refuse to refund my money or upgrade charge even though I have never received or activated the device. As of 9:30am this morning (April 26,2021) I have had to file a claim in small claims court, and STILL no word or reply from cricket.

I got my phone less than a month and have been having issues with it every since. I went to the store nobody could help me call customer service couldn't understand what none of their representatives were saying, all in all it was a very bad experience dealing with the company. I left AT&t a month ago and I am surely going back I would rather deal with their high prices than to deal with the phone company that is inadequate. I am currently a cricket customer but after this month I will no longer be

Cricket sucks you can be with them for years and have financial issues reach out to them for a one time curiosity bill pay they tell you oh I can submit a request but come back with we can only offer you to lower your plan and set you up for bridge pay that dont help you if your reaching out to them any other company would give you a one time curiosity as long as you havent had one in 30 days this company is a hit and miss company thats no good because when it storms you be out of service for days but other companies still be working

December, 2016 I purchased (2) Cricket devises. I took my argument to cricket next day after purchasing & everyday after for help. The (2) devises didn't work in my home; never receive a phone, internet drop all day long. Voicemail was static; customer care was pathetic, barely 1 bar entire in the house. Never receive a response from the company by mail. Receive email from cricket; they never phone. Just lied to keep me waiting. Definitely, we file a further complaint. Beware of crooked cricket.

I ordered a phone on May 1,2020. Because my shipping and billing address was required to be the same, I tried to call after placing my order to let Cricket know that. Their website even says to do so. These people sent the phone to the wrong address anyway, and now they refuse to refund my money. I've been hung up on, lied to, and given the run around. They told me about 2 weeks ago that they issued a refund. I called my bank, and they know nothing about it. It is now June 10,2020, and they still won't give my money back. I've never been so dissatisfied with a company in my life.

Calling cricket on their phone is an exercise in torture. The phone menu is maze-like, it hangs up on you if it doesn't like your responses. There's no option to transfer to a person by pressing 0
The automated voice is almost hilariously annoying. It weirdly tries to be "friendly" by using slang and stuff and just comes off as cringey and out of touch. The automated system also makes you press 1 to transfer to the person you obviously want to talk to after waiting on hold and if you're trying to focus on other things and miss this, it will hang up on you.
I've never experienced a worse phone support. Their chat support is also bad, hard to reach, and slow
They need to hire more people working on their call centers

My friend told me about cricket phone, I went to Mt. Pleasant, Michigan and the girl was not so nice with me. I told my friend about the experience and she told me to go to Greenville, Michigan, after waiting 25 days I went to Greenville office and meet a super nice person named Candice, she help me transfer my phone number from straight talk to cricket, made sure know all the cricket policy's and what a great phone service cricket is. I had the best, no the greatest experience with any phone carrier. Candice was very helpful.

After telling cricket wireless to cancel my direct pay they still continue to pull money out of my account. After calling them of this problem they told me I have to take it up with my financial institution. This company can not be trusted.

Don't even try to reason with their clerks. They will just keep telling you what is on their script. Completely mindless morons with no customer service mindset whatsoever. Their Filipino accent at least is at least not too tough to understand

We've been trying to switch our service to another provider for a month. We've been told that they're sending us a pin and we're not receiving it. Haven't been able to use the app since I've had cricket. I never recieve messages from them and customer service is horrible.

It's a very frustrating system they do everything possible to add an extra five dollars to your bill every month it's really frustrating no matter how good you think you are trust me they're better went to pay my bill today the store in my town is closed had to go through the phone system naturally got charged an extra five dollars try to enter the security codes know how to make the phone calls had to pay that extra five dollars they do it every month every time

I was enjoying Cricket Wireless until Tuesday May 2,2022. My internet went out FIVE DAYS AGO and hasn't been restored yet. I keep calling Customer Support but they seem lost and confused. I talked to 4 different Reps but still an dead end. Guess I'm just an #number and can leave Cricket Wireless when ever. I would love to stay but Cricket Support is making it difficult. Ive been an loyal customer since 2018. Why is my internet down nobody knows

Cricket is horrible the service sucks $#*! they charge you extra $5 for reactivation fee. I'm switching back to Metro PCS because when your bill is due they give you a 72 hour extension for your text and call Cricket has none of that they just turn off your phone and charge u 5 extra bucks.

I've been a customer with Cricket for numerous years. I have put up with their attitudes for the last time!
They turned off my service when I explained to the "manager" that I needed my phone most importantly so my Doctors offices could schedule me for tests having to do with cancer.
This is not the only instance but, to me, it's the most important.
I've decided I wasn't going to put up with this anymore. I will have my phone service set up within a week.
They also took money from my account that put me overdrawn.
These money hungry communication services have no heart or sympathy.
They can all kiss my $#*!!

Someone fraudulently stole my cell number. They hacked my account and had it ported out. Cricket Wireless was worthless in helping. I was initially told I'd have it back the next day...then, within two days. Then I was told it was a 3-4 day process. After 4 days, I was told it could take up to 2 WEEKS! Meanwhile the only information they could provide was that they were "working on it." Every time I called in (over 10 times in those 4 days) I waited on hold for up to 30 minutes only to be told nothing. They wouldn't let me speak to the other department. Meanwhile the hackers were using my # to commit all kinds of financial fraud.