• CrowdRise

CrowdRise

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Overview

CrowdRise has a rating of 3.3 stars from 101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CrowdRise most frequently mention customer service. CrowdRise ranks 1st among Crowd Funding sites.

  • Service
    11
  • Value
    12
  • Quality
    8
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How would you rate CrowdRise?
Top Positive Review

“This site was extremely helpful for my fundraiser!”

Alan R.
8/12/13

This site was extremely helpful for my fundraiser! It kept the fundraiser organized and always let me know whenever someone donated, or anything else that happened. I highly recommend it for anyone who needs a fundraising website.

Top Critical Review

“Poor service”

Tony M.
3/31/17

My organisation used this service and have yet to receive check. Its been two months, they route you through several different companies, such as Network for Good that sound great but don't deliver. I am now on hold waiting for 10+ minutes trying to speak with someone.

Reviews (101)

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customer service (33)
Thumbnail of user tonym164
Texas
1 review
3 helpful votes
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March 31st, 2017

My organisation used this service and have yet to receive check. Its been two months, they route you through several different companies, such as Network for Good that sound great but don't deliver. I am now on hold waiting for 10+ minutes trying to speak with someone.

Thumbnail of user sarag14
Quintas C. – CrowdRise Rep

Hey Tony,

Thanks so much for your feedback.

Network for Good, the payment processor for the charity, sends checks to the beneficiary on the 15th of each month for any funds raised in the previous month. The checks are sent to the address on file with the IRS.

If the address is out of date the check may not make it to the intended recipient. In that case, the charity would need to update their address and then request a check reissue from Network for Good at no cost.

Super sorry for any delay.

Quintas
CrowdRise Customer Service Person

Thumbnail of user luee
New York
1 review
0 helpful votes
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March 29th, 2015

Quintas, our service representative has been a great help. Via conference call in two locations, Quintas guided us through the details of the Claim Your Nonprofit process with attention and skilled listening. He even provided responses via e-mail on the weekend. Kudos to Crowdrise for choosing talented and knowledgeable individuals like Quintas to provide Excellent No Nonsense Friendly Customer Service. We are new at this, but with Quintas we have every expectation we will find success. The motivated students for whom we are raising money deserve no less. Thank you for this transformative platform.

Thumbnail of user alanr19
Colorado
1 review
6 helpful votes
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August 12th, 2013

This site was extremely helpful for my fundraiser! It kept the fundraiser organized and always let me know whenever someone donated, or anything else that happened. I highly recommend it for anyone who needs a fundraising website.

Thumbnail of user kevinh84
California
1 review
0 helpful votes
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April 20th, 2015

So I was recently diagnosed with MS, bummer. I decided to do a joint birthday/announcement to all of my friends and family to receive a donation rather than buying me a gift or drink. Was thinking if I worked hard I could get to $2,000. I hit $1,000 in an hour with final amount being over $8,000.

CrowdRise team was great. I reached out to them for advice and they not only recommended me a few MS organizations to choose (I wanted an org where most the money would go to research, not administration), they even helped and created a Custom Template for my page to have a feel more appropriate to me. Also nice not having to handle all of the cash and donations myself using their system.

I will definitely use them for my next fundraiser.

Thumbnail of user rebbecas1
Illinois
1 review
0 helpful votes
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July 15th, 2016

I know the above is not a true word, but no words can truly embody my experience with crowdrise. They have been more than helpful. I feel I am working with family who care about my needs and silly questions. Their response have been fast, their generosity is incredible, and their consideration is comforting. They helped me obtain much needed goals for my cat who was sick and are continuing to do so with my son who literally is half way around the world out of my arms. They are taking a huge load off my mind in knowing they are there. Thank you Crowdrise Team!

Thumbnail of user rachelm119
Rhode Island
1 review
0 helpful votes
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December 16th, 2016

Is any companies' customer service team better or more efficient than Crowdrise's? Seems hard to believe. Response time is unbelievable, they always respond quickly, efficiently and with help for whatever your problem may be and never seem annoyed by the simplicity or complicated nature of your request. I've worked with a couple of the different fundraising platforms and always like working with this one the best!

Thumbnail of user haleyp2
Utah
1 review
0 helpful votes
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August 18th, 2015

I made an account on CrowdRise with very little expectations, and they really blew me out of the water. Aside from fundraising, they do so many other cool things as part of their site. They are hilarious and I honestly laugh out loud everytime I get an email or look on the site. They have excellent customer service, which I feel is hard to find these days. They always promote sending thank you's and donating to other's fundraisers. I had the most enjoyable experience with them and would definitely recommend them to anyone and everyone.

Thumbnail of user antonyk4
Cyprus
1 review
1 helpful vote
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July 20th, 2015

Honest to God, I emailed a random email, which is usually sent to some bull$#*! third party, but they fixed my problems... off bat. They didn't send me anywhere else, and I actually had 2 issues... they solved both... then they asked if they could do more. Amazing... I love these guys.

Thumbnail of user janeg46
Georgia
1 review
0 helpful votes
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May 18th, 2016

Outstanding product and second to none in customer service. I love chatting with their team. They have never NOT helped me and ALWAYS go above and beyond what you ask of them. This company should be a model for others, without a doubt. Love love love Crowdrise - as a race director, we've been using them for 4 years.

Thumbnail of user garrettb14
Oregon
4 reviews
1 helpful vote
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March 4th, 2015

My experience with Crowdrise has been amazing. It was really easy to setup a fundraiser for my favorite charity and get my friends/family to make donations rather than give me birthday gifts this year. Really great all around.

Thumbnail of user kyles437
Connecticut
1 review
2 helpful votes
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October 22nd, 2019

This is one of the most needlessly confusing products I have ever used. They make you set up teams within fundraisers within fundraisers within teams, like this were the plot of Inception. Add onto that the complete lack of user support I reached out multiple times and did not receive a single email reply and CrowdRise was an absolute nightmare. Stay away!

Thumbnail of user rexf12
Texas
1 review
13 helpful votes
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April 7th, 2016

I committed some money to a very good cause (a child's dangerous heath condition) via this bad service, and paid a most obnoxious fee ($13.00) to make the donation. I had to commit as a matter of honor and duty to my family, but I find this sort of venture reprehensible. I am also struck by the irony, the only amusing aspect of this experience, of Ed Norton and his liberal sorts making a fortune off the group efforts, need, and pain of others with this incredibly capitalistic enterprise.

Thumbnail of user debbiek26
Pennsylvania
1 review
1 helpful vote
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December 3rd, 2015

CrowdRise has one of the most responsive and personable support teams I've ever encountered. Their platform is very easy to use and the promotions that they offer are a great incentive to entice people to donate to your cause. I have been very pleased with my experience on CrowdRise.

Thumbnail of user clairec33
Ohio
1 review
0 helpful votes
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June 15th, 2016

I used to work at a marketing company where I was in charge of making sure that our client's crowd funding campaigns were successful. When I learned about Crowdrise, I was floored about the customer service that I would receive from this platform compared to other, well known, options. The community that is on Crowdrise is so supportive. When I launched my first Crowdrise campaign, I created a relationship with my assigned person and could not have had a better experience on any other platform. I support Crowdrise 100%.

Thumbnail of user suziq
California
1 review
12 helpful votes
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September 30th, 2010

I wanted to love crowdrise, it seems awesome, but then... you go to donate and unless you read every detail on that donate page an extra 10% "tip" will be tacked onto your donation. This is WRONG! Of course, I should read every detail, and I did, but what if I didn't? This just screams deceptive. How many people are they tricking?

Thumbnail of user lisaj76
Barbados
1 review
0 helpful votes
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November 6th, 2015

My friend and I started a CrowdRise page to help find a cure for her daughters illness. We are not computer savvy and this was our first time at this kind of stuff--and we messed it up big time. Not only on the CrowdRise site but on the WePay site. Falco was able to understand the problem and took the initiative to coordinate with WePay to get things sorted out--all the while maintaining a sense of humor and with a great deal of patience. I would recommend to his boss that he gets some recognition/reward for his commitment to great customer service! Lisa Jones

Thumbnail of user chrisf84
Pennsylvania
1 review
1 helpful vote
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December 2nd, 2015

The Crowdrise platform has dramatically increased our ability to fund raise! Our support contact at Crowdrise has been an active and engaged team partner throughout the process. I was surprised at how involved she was and interested in helping us succeed. What a breath of fresh air!

Thumbnail of user jillianc6
Colorado
1 review
1 helpful vote
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September 19th, 2015

What a fantastic company. I can't say enough good things about them. They do amazing charity work and make donating easy and safe. Also I had a fantastic customer service chat with Falco today. He was super friendly and responsive and help me so much. He went above and beyond to get me the help and info I needed. I totally recommend these guys

Thumbnail of user bs224
Florida
1 review
2 helpful votes
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September 22nd, 2019

This is one of the biggest nightmare sites. It doesn't get worse than this site. It took 3 days and 5 emails to get the donation site working. I think customer support has one person working 9-5. Good luck. There is no way to change change or edit photos or texts. Even pull up your site is difficult. Yuk, why did I not read reviews first.

Thumbnail of user laurent30
Colorado
1 review
0 helpful votes
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March 8th, 2015

My review for you is just what I told them:
"Thank you so much for your awesome, epic, spectacular help over the last month. I will highly recommend Crowdrise to anyone and everyone. You all exceeded my expectations and hopes. Thanks a million."

Thumbnail of user sarahc99
California
1 review
3 helpful votes
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March 1st, 2015

Just used Crowdrise. They now have the lowest, simplest pricing of any crowdfunding website. I raised money for my sister's medical expenses. Their service is better than Zappos. And, they now guarantee 3% pricing. I actually kept over $98 of every $100 donated. Ignore the negative reviews. Crowdrise is the real deal.

Thumbnail of user lindsayd18
Massachusetts
1 review
10 helpful votes
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April 21st, 2017

When I found out they charged almost 9% to give to the charity of my choice, I decided to send a check. I can understand a $2 to $5 processing fee, but this is disgusting especially since they are supposed to serve non-profits.

You can donate to most non profits through PayPal for a lot less money.

Thumbnail of user gusm24
New Hampshire
1 review
14 helpful votes
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July 1st, 2014

I'm trying to donate $100 to a friend running in the Chicago marathon and Crowdrise are charging me over 10% in fees. Surely there are regulations around how much they get to take away from a charity? I really want to donate but I don't want to support these kind of unethical business practices.

Thumbnail of user sarag14
Quintas C. – CrowdRise Rep

Hey Gus, we definitely want you to have the best experience on CrowdRise. The additional fees are completely optional for you to add to your $100 donation. They allow you to give 100% of your donation to charity so the organization benefits the most. We can definitely help with everything so if you have any questions or would like additional information please contact me at Quintas@CrowdRise.com and I'll be able to answer anything and everything. Thanks so much, Quintas

Thumbnail of user barbaraj48
Texas
3 reviews
6 helpful votes
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June 18th, 2016

Once you donate. Or create a cause. Can't get the money out of your account until you provide your bank account information and social security number. They don't tell you that in the beginning. However, after i complained, they did credit my credit card without having to provide extra information.

Thumbnail of user eilingy
Connecticut
1 review
7 helpful votes
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August 19th, 2016

I understand that there's often a ~3% fee for credit card transactions (although I would like to hear that crowdrise has negotiated with credit card companies to reduce these fees for charitable donations), but where exactly is the additional 5-6% going? That seems like a very high fee for simply "processing" a donation. I'd like to see a clear explanation of what you guys are doing with your fees. People making donations on your side aren't doing it to enrich the middle man.

Thumbnail of user sarag14
Quintas C. – CrowdRise Rep

Hey Eiling,

Thanks for the comment and I can definitely help explain all of our fee structure details for ya.

We offer fundraisers, charities and events on CrowdRise a pricing structure that allows their donors to cover their processing fees so 100% of the donation goes to their cause. The estimated 9% you're inquiring about represents the fees to get 100% of your donation to your cause. If you didn’t cover the fees, your fees would be 0% and your charity would see 5.9% (CrowdRise fees) + 2.9% + $0.30 (credit card fees) less go to their cause.

All charitable platforms charge fees to fundraise on their site plus standard credit card fees. CrowdRise is the ONLY platform that has built functionality so the donors can cover those fees. Right now 93% of donors choose to cover the fees, which is pretty amazing. And, that means, on average, over 98% of money raised is going directly to the cause. That's less than credit card fees. So, while this may have been slightly confusing, please know that this pricing structure is awesome for the benefiting causes and Charities.

We really want to help and hope this explained everything. If you have any more questions, please email us at Quintas@CrowdRise.com and we’ll be ready to dig in.

Quintas
CrowdRise Customer Service Person

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From the business

CrowdRise is about giving back, raising lots of money for great causes, and having the most fun in the world while doing it.

CrowdRise is the world’s largest community raising money for great causes. CrowdRise was named one of the “best online fundraising websites” by Mashable and Forbes. The CrowdRise community was named a “Top 25 Best Global Philanthropist” by Barron’s. We beat Oprah. The NYC Marathon, Boston Marathon, Ironman, Red Cross, UNICEF, as well as celebrities like Sean Penn, Seth Rogan, Ian Somerhalder, Sophia Bush, Paul Rudd, Olivia Wilde and Will Ferrell all CrowdRise. We used to try to keep CrowdRise a secret but we're making a slight change and encouraging you to tell two friends and one person who you don't like all that much about the site.

Business History

CrowdRise was founded by actor and activist, Edward Norton, producer and activist Shauna Robertson, and internet entrepreneurs Robert and Jeffrey Wolfe. CrowdRise was named a "Top 25 Global Philanthropist" by Barron's and a "Top Fundraising Website" by Mashable.

Company Representative

Thumbnail of user sarag14
Quintas C.

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