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Avoid this company like the plague! I placed an order for a PVC column wrap on 5/13/14 that was supposed to ship in 5-7 business days. A month later I still hadn’t received the order. Crown-Molding.com owner Rick Hemsworth claimed Fypon was experiencing production delays. I called Fypon directly and was told there were no such delays. Rick didn’t have a response for his erroneous explanation. After two months of waiting, and numerous unanswered emails and vmails, I called Amex to dispute the charges.
I had emailed Crown-Molding.com and got a representative by the name of Sandy G. Absolutely no help or direction. Lazy customer service to say the least. Had to ask the same question more than once. By the end of the email exchange, I received this vulgar email from her. Copied as she sent it to me: "You're correct. Idiots. You're one of them. Now $#*! off."
As other reviewers stated on here, I would avoid this company. There are too many others that are not only helpful, but won't use profanity. I do want to point that out that what I said was the customer service is lazy. I never once called any one person lazy. I never said to Sandy, "You are lazy". It was always phrased the customer service is, and I find that a customer service who constantly gives you the website address as the answer, is indeed lazy. Nor did I call anyone an idiot. My words were "Idiots in this world." Period. Any claim to the opposite is categorically wrong. And I want to state that this company is continuing to send me harassing emails after posting this review. A negative review should not invoke harassment. That is simply not the way you run a business.
Karen why don't you tell the whole story? Like you belittling and calling my sales rep a lazy idiot, simply because we didn't have a certain part you were looking for. Yes, please use another company. I am sure you have nothing better to do than harass female sales reps and leave everyone a 1 star review who don't carry what you are looking for. We at Crown-Molding.com are thrilled that you are gone.
Have to open a Credit Card Claim now! Avoid this company... trying to charge me 5 % for cancelled order!
Tip for consumers:
Avoid !
Products used:
Moldings
Vlad, we are a small business. You placed an order and changed your mind when you found it somewhere else. We still get charged the 5% by the banks for processing. Our policy is right on the website, and you have to read it and agree to it when you place the order. We did nothing wrong here, we have the same policy that any small business adapts, otherwise we would all be out of business.
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Stephen hi, new ownership here. Yes, we were informed that a lot of customers unfortunately didn't receive their products. We purchased this company back in 2018, and have had nothing but happy customers since.