Crucial has a rating of 2.5 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crucial most frequently mention customer service problems. Crucial ranks 13th among Ram sites.
Crucial.com is the only site I order computer parts from. I like that I can download their scanning software to tell me exactly what is compatible with my PC. The prices are competitive, the shipping and email communication are swift and reliable. I've not had any issues with this company.
Crucial enticed me by the good selection in the online store. I found exactly what no one else had in stock. Website states orders will be shipped/updated within 7 days. Nothing was reported to me for 3 weeks (PROBLEM 1). I called customer support, which is a call center in India (PROBLEM 2). The technician promptly looked up my order, then requested to put me on hold to find the status (PROBLEM 3). This is when I opened this independent review blog and noticed their track record at horrible customer service. What was happening to me is exactly what the first 3 reviews warned one of. I immediately called back customer service and cancelled my order. We will see if they can do that timely so I dont have to get VISA involved.
Ordered on Dec29,2022.
Jan 18,2023: Informed by shipping company that they are unable to deliver to me since the address is missing my apartment number. Double checked the order, I put my apartment number on...called Crucial, they confirmed that I inputted my address correctly but could not confirm if the shipper included the full address (tech support in India). The support person did not process a return and told me to wait until the package arrived at their returns warehouse.
Feb6,2023, spoke with support, they still have not received the return, promises they will provide full return when it arrives to them. Note: I asked for the address that this would be returned to and he said California, I asked for the mailing address and after 8-9minutes responded that the address was actually in Texas. This support person submitted a return so that when the package arrives at their return warehouse then I can get a refund.
Unfortunately this process has turned me off from this company so I ordered ram from another supplier & am stuck hoping that I get the refund, buyer beware.
Tip for consumers:
Avoid Crucial and order from another company.
Products used:
None, never received.
In my view. You guys could do better and there are better companies out there than you. You have to be serious with the products you sell to us. Some of them do function but not as expected. My ram is just too slow. My computer may be having a lot of ram but its speed has surely not changed. Some improvements are urgently needed.
I emailed a question and they responded the next day and gave me a direct line to call. They answer the next few questions and give me the answers I needed with the knowledge you would think they should have. I am very happy with all my dealings with them, they deserve a 5 star rating...
I have been using crucial memory for the past few years, and all i can say is, they have never let me down. I have had harddrives stop working, cpu fans make louses squeeling noises and my psu just literally blew up. But im still using the same crucial memory i bought years ago. This is probably the best value purchase i have made in a long time.
So when I went to run a next gen game in my pc I needed 16 GB more ram. I went to the site it scanned my pc. It informed me I could install two 8gb of ram. It also informed me of the type my pc was compatible with. Very reasonable priced, very easy to order and pay. The delivery did take about 2 and half weeks to Ireland do keep that in mind. I installed the ram booted up my pc and now I've 32gb ram as opped to 16gb. I can now run next gen games with 10 GB ram to spare. I'll purchase here again for hardware
Tip for consumers:
Give delivery 3 weeks
Products used:
Pc hardware
All the info you need is on the Crucial site if you want to do your own memory upgrade. They are real pros and stand behind their products, excellent customer service.
Crucial is a company that sells ram, they have a good reputation for their RAM and the prices are competitive, perhaps a little on the high side.
Why I use their site is they have a small utility called "system scanner" it is a useful tool if you are thinking about upgrading your computer. You agree to the terms download it and then it scans your machine without you having to open it up physically and reports back what upgrades are available, adding RAM and SSD hard drives is the best and cheapest way to make your computer much faster.
RAM and hard drives
They of course want you to buy the upgrades from them as that is the purpose, however you are under no obligation to.
I work in IT, I use the tool and then once I have the information I shop around for the best price. The system scanner is why I give them 4 stars I seldom buy from them but I get the information I need very quickly so that is why I recommend their site.
I have not had any problem with the 32gb ram I bought from cricial.com. The speed is good and it works perfectly with my omputer. There are times when my pc is slow but I think that it is just the processor that has some downtimes. In overall I look forward to buying from crucial again. Thanks.
I've been using crucial for years. Great products, fast shipping and their memory scanner takes any guesswork out of which types and speeds of memory are compatible with your machine.
I had a very good exerience purchasing from here. They may not be the best but they certanly have something to offer. What I ordered was perocessed in time and delivered on time. It is good to be oatient. Delays are inevitable sometimes. What I ordered is what I got and it works fine. A good store to purchase what you need.
Love this site. I've used it, and recommended it to friends, about a dozen times over the last five years. Competitive pricing, easy to use, and fast deliveries.
For older computers. The Crucial MX500 offers great performance for a SATA SSD and a five-year warranty. It's still a great choice to replace a spinning hard drive in a four- or five-year-old computer.
From the Crucial website, I TRIED to purchase a 1TB SSD and installation kit. I added both items to my cart, clicked on my cart, and it was empty, so I tried it again, it showed now I have 4 items in my cart, and again when I opened, it was still empty... I then tried the "chat bot" (Mistake) - I typed in the problem, and the response was "high-tech gobbledygook" - (Get this: setup a Incognito mode (?) - YEAH RIGHT... I went to AMAZON, "Click - Click" PAID / DONE! (SAME price / FASTER delivery)... I suggest EVERYONE do the same!
Products used:
PURCHASE SAME ITEMS FROM AMAZON
OK I placed an order on 04/08/22 in US (1T internal SSD, 8Gb memory, and SATA cable), and the site said 5-7 day shipping.
10 days later, having checked my order status numerous times (which always showed "order in process"), and sent several querying emails, I eventually spoke to a customer service assistant (overseas!). The (actually helpful agent) told me they were out of stock. They were when I placed the order but was at no time told that!
I was told inventory would be available in about 10 days, and they offered my 15% discount if I waited for it. I agreed to wait until 04/28... being a reasonable person. Now here, let me state I could have ordered the EXACT same items from Amazon, to be delivered in 3 days!. Then during the night 04/18) I got another email stating stock would (might?) be available 05/28/22.!
My response is that date is totally unacceptable, and to cancel my order immediately.
I know there is a shipping slow down and shortage of parts (I work in electronics industry). BUT my beef is the fact Crucial were not open and honest with the customer. Even during a call to customer services (I downloaded the transcription so I have a copy of the call).
Maybe the name of the company should be reflected in their efforts... it might be very "crucial" to the customer to give them information they need, in case they want the products fast. Very disappointed.
I placed an online order Jan 1 and fully expected it would take a couple days for the order to be processed and shipped. So, giving Crucial a few days to clear the backlog (and based on the delivery time on their standard free shipping notes,) I decided to check the tracking on Jan 9, thinking it must be getting close - but the link found nothing / nada.
So I contacted customer service and, while waiting, a funny thing happened - the tracking link (sort of) started working and reported "Shipment Ready for UPS". Wow, that took kind of a long time to process - but heck it will be on its way directely. WRONG! I checked back today (Jan 11) mid afternoon and lo and behold it says "Shipment Ready for UPS". What? Two business days and the shipment is still waiting to be picked up? As far as I know UPS employees aren't on strike (yet) but come come this summer things could get interesting if they strike...then all delivery bets will be off.
Anyway, I've always been happy with Crucial's products and their scan tool makes finding compatable memory and ssd's easy,. Until Crucilal gets its order and shipping straightened out you can find other soures for Crucial products and save yourself some frustration. Hopefully the products continue to perform better than shipping.
Do not purchase Crucial Products! There warranty is ridiculous! I've had a SSS drive for less than 3-months and it's having issues. When I contacted them for a replacement, I had to answer multiple questions, etc. That was OK, I get that to ensure it was not something I was doing wrong. Than, a few days later, another e-mail with more things to try. OK...I do that too the whole time needing my laptop for work and it's having issues. So, another day goes by and they ask again for more information. Now, this is getting ridiculous! They finally tell me to send my information over so they can issue an RMA and inform me I will take 10-days to get the products and process the RMA, etc. and they will send me a remanufactured one back. So, looking like maybe in a month, if I am lucky, I will a remanufactured one back. I offered to give them my credit card information, have them send me a replacement so I can get back up and running ASAP and if for some reason I don't return the drive they can charge my card...many places do this since I've been in IT for almost 40-yrs but not Crucial! Their policy is, "Sorry, you need to wait and we are not to do anything to help our customers"...basically, "F-You" to the people that will now NO LONGER BE THERE CUSTOMER at ALL!
Products used:
Crucial P3 Plus 1TB PCIe Gen4 3D NAND NVMe M.2 SSD, up to 5000MB/s - CT1000P3PSSD8
Prompt shipping, great prices, free computer scan to see how much rom your computer can handle, awesome job guys.
Bought a Msata 250GB had it for about a year could not locate the receipt and it stops responding and can not get it to come back online. After contacting the CS, they said nothing they can do.
Good site for all! I would definitely recommend to anyone who need this type service! Excellent customer service.
I paid for an order on the 6th. The tracking number provided failed day one, and the chat bot Chip, even with turning off all adblockers, never let me speak to anyone. On the 15th, I finally managed to get in touch with UPS, and they informed me that the package I believed lost had not been sent out until the 13th! I contacted the company, and they said it was sent out the 10th. I trust the UPS more than the company, but I digress. It was suppose to arrive in 7-14 days. Turns out, according to customer service, it is "expected" to arrive 8 days after being sent out, and the amount of time it takes to send it out? You never know. Could be weeks. However long it may take? You will get no message about the delay, or be contacted in any way. Customer service was there for one thing only, to repeatedly tell me "im sorry, cant do anything" over and over. The product hasn't even arrived yet, so I cant comment on that, but if you are ordering from them, and plan around the product to arrive in a timely fashion? And by that I mean the 7-14 days quoted to expect? Assume it is going to take about a full month to be safe. This company shot me in the foot and was happy to apologize for it, but couldn't or wouldn't do anything about it, and made finding out what happened one of the most difficult attempts I've ever experienced.
Tip for consumers:
Assume that the shipping will take a month or so, instead of planning around it adhering to the 7-14 day expectation.
Products used:
Still waiting for it to arrive.
3 weeks no memory
Returned when finally arrived
Still awaiting refund
Rude customer service unhelpful
Very intuitive website.(y)
I coould find exactly what I need. I would definitely recommend it to my friends!:=)
Very good company for buying ram and other computer accessories and computer peripherals and especially SSD's
Very use ful and user friendly. Simple interphase. Very useful to bussiness persons. Easy to acess customer needs
Find compatible DRAM memory and SSD upgrades for your PC or Laptop with our Crucial Advisor tool or Crucial System Scanner, with FREE US delivery!
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