CruiseDirect

Booking first cruise for family. Had a lot of questions. Vincent Valdez was top notch and helped me through the entire process. I am in the hotel business for 30 years so I know good "hospitality"! Anticipating all will be in order, I can't wait to use CruiseDirect again and recommend highly. Thank you!

Just booked our family spring break 2016 cruise on celebrity silhouette cruise ship with CruiseDirect.com. Shopped around for a bit but got the best deal here and a free beverage package too. So far so good.

Booked our Norwegian Hawaii cruise online via CruiseDirect.com. It was so easy. We used their live chat to talk with their cruise concierge who helped us book cabins side by side. Best way to see the Hawaiian islands and cheaper than hotels

Eugene was an extremely attentive employee. He answered all of my questions in a timely fashion and made sure everything was booked exactly the way I wanted it. Thank you Eugene. I appreciate your work ethic.

I am extremely impressed with the service I just received from Cruise Direct while booking our family vacation. I have not cruised before and was not sure where we should go so the whole family could have fun. They were great! Not only was the representative patient but also so helpful in explaining the different things that can be done in the different islands and stops. They gave me exactly the right information and gave the best suggestions. Needless to say I will never book anywhere other than CruiseDirect. I am looking forward to many more fabulous experiences with Cruise Direct

I used cruisedirect to book our celebrity cruise on the Silhouette for our family spring break. I got a great deal, with the children sailing free and a beverage package for me and my husband! They had an offer of free gratuities too but the drinks package worked out to be a better value. I used there chatting feature which was pretty cool to ask a few questions before I booked it online. Overall two thumbs up!

Cruise Direct is the best value for your money. They are always there to answer questions.
Eugene Marc Henry was the best agent i have had the pleasure dealing with. Do not book with any other company or agent, you will be disappointed.

I have been on several cruises often booking with the cruise line directly, paying top dollar.

When I started researching I found CruiseDirect.com and the prices were so much better. They are also have the very best Customer Service I have ever encountered. It doesn't matter what question I had they were there to respond within hours...

I will never use anyone else and look forward to my next cruise

Ure, I'd be happy to!

I had a rough time trying to book a family cruise trip with other links. Cruise direct was extremely useful, even we had a little issue with the cruise line, Eugene Marc called me as he committed with me. He was so attentive, easy to work with, explained everything as well, understood my needs, and accommodated my party of 8 according with my requirements. I'm glad to contact Cruise Direct and their professional team.

Thank you Eugene Marc for all your help.

Thank you for going above and beyond! Enrique was so attentive and practical that he went out of his way to change our cruise even when RC system was down. He did as soon as it was back running and sent me a confirmation email with updated requests.
It was so easy to chat with CruiseDirect whenever I needed, they were always there!
Thank you guys and keep it up!

I love CruiseDirect. I'm a first time cruiser and I booked a cruise a few months ago with a little apprehension about if the price would go up or down but seeing on CruiseDirect.com the top 10 reasons to book with them put me at ease. The price went down and after speaking with Kyle he was able to match it. GREAT! Thank you Kyle

CruiseDirect is great! I use them to book every cruise. The customer service is top notch, they always offer the most on board credit/extras, and my cruising goes off without any problems. I will only book through them going forward

I would like to appreciate Enrique Bravo, even though I've never meet him in real life, he became one of my best friends :). Because, when I want to get any helps from cruisedirect.com I always connect with Enrique. And he always glad to help me. Thank you Enrique! And thank to your Bosses that they keep you on this job! Cheers!

The customer service person, Eugene Bent assisted me with all the questions arisen on payment probs in a very efficient and friendly manner.
He was so patient and helpful as I was fuming about the probs with the payment from Ukraine. The only way to solve the problem with the payment was either contacting our bank in Ukraine which was useless or calling MSC. Mentioning it costs me a fortune to call the USA from Ukraine, they made me a call immediately and sorted out my problem. I do appreciate your help, guys, and thank you for the possibility to touch the world via your cruises even living in the middle of nowhere. Good work! Eugene Bent deserves a bonus))

+ Immediate help on the chat. Helpful and nice agents.
+ Competative pricing
- That you have to fill out an e-mail address, when you just want to check a price

Have used CruiseDirect a couple of times, and will definitely do it again.

I love customer service from cruise direct, they are helpful people for us who want to tour around for the first time. They do reply in timely manner and make sure we are satisfied for everything we need to know and have it ready before boarding.

I am very impressed with the wonderful customer service from "Jose Floes" today. He worked with me on several reservations and was patient and very helpful. He went the extra mile and contacted the cruise line to verify things were done correctly. I will use CruiseDirect again in the future. Thank you!

We have been booking our cruises through CruiseDirect for a few years now and have always had great service and best prices. Even when we have questions or want to change or upgrade something, it is very easy to do so. Today, Maria was a great help. Thank you!

From beginning to end this was a seamless transaction, user friendly web site and wonderful customer service. Chatted in with questions about what's included and what to expect to pay for, along with questions about ports to visit and all my questions were answered, very knowledgeable, helpful and friendly! My cruise went wonderfully without any surprises!

Will definitely be using this company for all my future cruises!
Thank you Cruise Direct!

Have cruised many times with Cruisedirect, and it does not stop to amaze me the service provided. Great prices and and a fabulous customer service. I certainly do recommend Cruisedirect for your next cruise.

Cruise direct online chat is very responsive, helpful, and was patient with my multiple questions. They addressed my concerns and answered all my questions. I never felt rushed. They helped me to find the best stateroom for my family. I highly recommend checking them
Out.

My customer representative was Carlos. It started off through a online chat service to inquire about my family's cruise trip. We had to book several rooms and Carlos was patient and awesome at what he did to find the best deal possible. Also, I was able to contact Carlos right away through his extension when I had questions. Thank you, Carlos!

I was trying to help my parents get their accounts set and receive their electronic tickets to finalise their trip. I had no idea how to do this and started a chat with Jorge. How lucky for me! Such a kind, fast and practical person. Jorge kindly showed me what to do step by step. And when i encountered a problem, he went out of his way by offering to do it himself.
Jorge, thank you so much!