CruiseDirect

They have the best customer service I have ever used. I have a cruise for May 8 the today is may 4th I did all my paperwork for express broarding on my computer when I went to print it out my computer broke. I couldn't print the passes. I was so upset that I would have to make the line at the dock. I call them an ask if they could fax me a copy of my broarding pass they told me they could that they will mail it. Well today they sensed someone to my house with the broarding pass. They are like about 2 hours away from my house. But my agent made sure that I got the passes. I have travel many times and this is the first time. Something like this has ever happen to me. ( my mother is in hospice at home that why I couldn't go somewhere else to print the passes) I will never use another agency other than cruise direct. That was my experience with them. Thank you so much

We had tried different websites to book a cruise and had many troubles. Until we found Crusie Direct and the online chat support was amazing. Our Jorge Jorge Rodriguez was amazing and helped us every step of the way! He helped us find a room, with the package we wanted and was right there with me every step of the way! If the cruise is anything like the young man that helped us, we will be delighted. Best experience ever. Thank you!

I want to say many many thanks to Jose Flores, he was very helpful and assisted me quickly and professional, it was easy to chat with him, i did some changes of some bookings and he was very patient, he tried always to help me and to understand, it is awesame to have such employee

Booked a cruise for the first time with CruiseDirect. I read the reviews online prior to contacting them. They offered extra perks in addition to NCL. I had a hold and then phoned in to book the next day. I have dealt with many different agents via chat and phone (asking various questions and confirming things). Each agent has been outstanding, friendly and very professional. Never once have I been made to feel like my question isn't important. I highly recommend CruiseDirect. Sebastian van Lengen was the agent I booked my cruise with, Jose Flores did an online chat with me as did Alexander Gaitan, Vincent Valdez and Carlos Diaz.

We have been on several cruises and know what questions to ask, etc. It is important to know the terms and conditions BEFORE you purchase, check the deck plans for room location, etc. Know if price drops after final payment you can't get price adjustment (if price went up you wouldn't expect to pay more),

The experience of planning a cruise for my family was made easier because Sebastian Van Lengen helped me with every need and want of my family. I will use Cruise Direct again and request Sebastian for the next group cruise. He alway followed up on calls and emails with all of my family. Thank you Sebastian and be blessed.

Recently, I tried to put a cruise with Cruise Direct for 2017. Their website had a glitch in which the available cabins were including the Library! Eventhough the agent assigned me a cabin number I could not feel assured that the cabin was available since it was part of that glitch. Also, the invoice that they sent me was repeatedly incorrect! Not itemized right. So I canceled the reservation.

I loved the response and there sincerity towards helping customer to get the right thing they demand...
VINCENT VALDED was too patient to answer my silly questions...
Excellent sales and marketing guy..

This agent confirme you the price for your cruise all included,, but went you finish the cruise line have de right to charge you fee.

I complain but I have to pay extra,, the agent is not help...

Novembre 2015

This is our first booking of a Caribean Cruise and we made the reservation very easy with the help of the Chat function - Eugene Marc-Henry was a great help all the way and helped us find an even better room to a better price. There was a fast response to all our questions - now we are just looking forward to the cruise:-)

Can't thank Jose enough for helping me secure cabins and cruise deals at such a last minute notice! Booking online was hassle free and would definitely use CruiseDirect again!

I highly recommend Cruise direct for superb service, Eugene is very helpful. I had booked a trip but had to add more guests in my group and got it done easily.

Very cooperative team specially mr. Sam
In the future i will book again with cruise direct not only that i will also invite all my friends to try cruisedirect

Eugene was helpful, cheerful and polite and assisted us with our questions regarding payment.

Cruise Direct is a great website for booking our cruises on... have done it a number of times already.

I have always had very good experiences with CruiseDirect. I'm a frequent cruise passenger and using them has always been a pleasant experience. Sebastian is fantastic! Recommended!

Jorge Rodriguez has a lot of patient to help me solve my problem. Keep contacting the cruise line and try his best to reach the result what I prefer to. This is an excellent experience for this trip!

I need help with my booking and Eugene Marc-Henry said he would help me take care of it.He treated my problem as if it was priority one. I am impressed. *******% Satisfied.

Vincent has been very helpful, knowledgeable and professional throughout our chat interaction, helping us select the best option for us. Thanks for a job well done!

Kyle was very professional, polite, patient and knowledgeable.As a first time caller, I didn't know what to expect and he made me feel very confident in my decision booking my cruise.

They have the best customer service ever. I cruise 5 times a year and dealt with many other agencies, but no better experience as I had with Cruise Direct! Love them!

I was having a minor problem with my reservation and was unable to resolve it w/ the booking agent on the phone until I was connected to Enrique Bravo, a supervisor at cruise Direct who did not hesitate to resolve the problem

I have done a number of cruise bookings and my CruiseDirect experience with Sam's patience and professional approach has topped them all. Well done Sam and I will definitely use CruiseDirect next time I cruise.

Our next cruise is booked, and we cannot wait to go. Agent Armin helped us to find a wheel chair room and rent one for the trip, very professional and helpful. Very recommendable service!

Sam provided service above and beyond tonight. He deserves a raise! He answered every question and anticipated future questions. Solved my concern in minutes!