CruiseDirect

Cruisedirect is good and cheap! Mr. Sam Schofield whom I called to ask for information was so patient and efficient in helping me find the information that I need. I really appreciate it.

I would like to comment how pleased I was with the service provided by customer service (Mr. Enrique Bravo).

I'm definitely sure I will book our next cruise with Cruise Direct!

Thank you very much!

That shore excursion was beyond awful and sincerely we all got cheated. It all started with the organizers asking us to sign a document that due to the "rough" sea they will change the snorkel location. Instead of taking us to the good reefs away from the shore they took is 50 meters from the main beaches where there were no reef and no fishes to see. All the other boats were out in the sea where the good reefs were, and the sea was not rough at all - just it was easier not to go out there. At the end we did not manage to do much snorkeling at all, saw hardly any fish close to the beach, and on top of that had to listen to loud Mexican rap on the boat. We have asked several times to turn down the music but with no success. Looked like most of the boat did not enjoy it at all but the local staff probably thought that to be great entertainment for their standards. At the end we were dumped in an overcrowded third rate resort with a buffet lunch - which was not bad tasting, but in the evening we felt it and for 2 days could not recover our stomachs (shows you that the hygiene and quality were poor). All in all - a total waist of money and time - should have rented a boat on the shore and am sure would have been better and cheaper. I do not recommend this provider to anyone. A shame!

I have looked at several different sites for a cruise and Cruise Direct was the best by far. Very satisfied. Sam was great, he answered all my question and I had a lot. Let you how the cruise is.

Special thanks to Jose Flores for his awesome service, he was very helpful and assisted me in a very professional manner. Thanks again Jose for your patience with my many many questions.

Had an excellent experience with Kyle while booking our reservations. He handled himself well while dealing in a 3 way conversation. He helped with keeping our cabins together.

Nothing they advertised was true. They put us in the worst room possible. Their customer service supervisors are cunning and deceitful. They solve nothing!

Had a question regarding payment of my cruise. Hans Vega was there to assist. He was prompt, courteous and very helpful. I would recommend cruise direct to anyone booking a cruise.

I had problems with a reservation on a NCL cruise. The reservation was booked, paid in full, confirmed... and it was non existent in NCL web page! After some help also from other Customer Service in CD today Jorge Rodriguez took all the time to find the porblem and then bring a solution. He resolved the non existent reservation situation directly with NCL in my behalh. And, presto! Now I see the reservation finaly! THANK YOU SO MUCH to Jorge to the previous CS agents in CD. You have a loyal customer for ever. This is what customer need SOLUTIONS. Thanks again.

Enrique was very polite and answered all my questions and reconfirmed for me to make sure the booking was set. The booking was smooth and hopeful the cruise will be too! Thank you!

Cruisedirect always provides good online customer service. No matter where I am, I like to chat with their online service staff and I always get what I need.

Kyle Hirano was very helpful in sorting out our booking.

As it is our first cruise I had a lot of questions which were answered in a very professional manner.

I booked for my honeymoon using CruiseDirect. Jeramae Doon, was very nice and very helpful assisting me in my booking. Her service was outstanding

Just Amazing!

Don't go near Cruise Direct. They are scam artists, and Very dishonest!
PLUS they give ZERO customer service!

THERE SLOGAN 100% GUARANTEE SHOP WITH CONFIDENCE!

I Booked a cruise with this company in Aug 2015.
When researching cruise prices I was offered the following with them;
Book now with us and get a $50.00 per person Inboard credit plus 10% off your excursions.

When you proceed to not book with them a window pops up on your screen and they offer you an additional surprise discount via email if you book with them today!

You proceed to your email to verify your additional discount they are offering, and without telling you as you book they remove your onboard credit of $100.00 and give you only a 5% discount. Therefore if you do book your losing much more than there 5% discount I was offered.
I wrote to the company, about this business dishonesty, and they never even responded to my inquiry.
Stay away from these bargain cruise sites, as they call themselves... and deal directly with the cruise lines.

Cruisedirect has been more than helpful booking and when our price dropped for the cruise they called RCCL and matched the price. They did this quickly and saved us some money! Thanks Sam

For reasons beyond my control, I had to cancel only 18 days out on a Mexican Riviera cruise. My husband was still going to go. This sent CruiseDirect into a tizzy. I was only given a $95 refund (taxes) and nobody seemed to want to answer my questions as to why so low? All the "Cancellation Policies" pointed to me getting at least 15-25% back.

I also tried to book a transfer from airport to port with CD and they told me it was booked. Then they said I hadn't provided me with a credit card # to book it... they already HAD my CC#! I read their e-mail to them where I was never asked for my CC # again.

There was also a price reduction from Princess for the cruise. I was able to get our cruise reduced but when I had my Sis-in-law try, CD couldn't seem to reduce her cruise (same cruise, same type stateroom, etc.). Ridiculous.

AND, lastly, English is a 2nd language for nearly every "concierge team member" I spoke to. I'm not racist, but if you work all day on the phone in customer service, then you need to be understood by your client!

My coustumer service rep Kyle made my first experience with Cruise Direct smooth and efficient. I was very impressed with my overall experience. We will definitely be repeat customers!

Carlos was extremely helpful and didnt waste any time with assisting me with my request. My booking was changed with no problem and he got back to me in a very timely manner. Thank you!

I was told "no worries" your $100 on board credit will be waiting for you in your stateroom when you board. You don't get it when booking - which is why it's called an on board credit. However, when the promised credit failed to show up on our invoice or in any email from Cruise Direct I became suspicious I was being scammed again.
I was shocked when I called to press CD for an email confirming our $100 credit. The agent asked if I'd completed the REDEMPTION FORM! THIS WAS THE FIRST MENTION OF ANY REQUIRED REDEMPTION FORM NEVER PROVIDED ME! DON'T BE DECEIVED INTO BELIEVING YOUR PROMISED ON BOARD CREDIT WILL BE WAITING FOR YOU WHEN YOU BOARD UNLESS YOU HAVE THAT PROMISE IN WRITTING!

Mr. Armin Hartmann had a lot of pacience for me and his answers where always exact and fast.
I just finished a booking with his help.
I wish I always find such a customer service wherever I go.

My 2nd time booking with cruise direct and won't be my last. Great deals to be had and customer service is excellent. Sam Schofield went above and beyond to solve an issue I had with the cruise line.

After my Cruise was canceled i found cruisedirect, they helped me redeem my future Cruise crédits and gave me a great deal! Super easy and fast service

I worked with Kyle Hirano on changing something about my cruise and the agent was very friendly and helpful and i got what i wanted and was trying to do so easily, the agent is simply excllent