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CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat, and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.
This company responds to reviews on average within 20 days
Easy booking and follow up email. Jorge Rodriguez was very informative, had great customer service skills and was exceptionally pleasant. He helped me book the right add on items for my needs. I would travel with Cruise Direct again in the future.
This company charged me $3000 when it should have been $1750. The refuse to refund the money. Absolutely rudest people ever! DO NOT LOOSE YOUR MONEY LIKE I DID
They were very patient with me and searched for the best deals for me especially given the time frame I wanted and the short notice. Great staff.
They truly care about their customers and chose and the best customer assistants.
Quick reply to customers.
Very cooperative and kind to people.
Jose Flores was very nice and patient with my questions... his response was very fast... also happy with his service :)
Enrique Bravo from CruiseDirect provided a very good service. I was so impressed by his patient and professional.
Mr Hans really nice guy:)He help me a lot and answered all the questions. I hope he will get pay raise
Hans Vega is the best agent, hands down! Very knowledgeable, consistent, accurate, ethical, professional, and caring.
The customer service rep was outstanding and very helpful. Mark went out of his way to help resolve my problem.
Marlon was extremely helpful. All of my questions were answered quickly. Would definitely use this feature again
He is very help full and patient in entire booking process.
Thank you so much Vega... for your great service.
Thanks
Rao
Mark Henry was fantastic... He went out of his way to help me find what we wanted. He was polite, helpful, knowledgable and fun to talk to. Thank you
Thanks for an excellent help and service for our first booking, Sam gave us a super service, and we are very greatfull.
Special thanks to Sebastian Van Lengen for making my cruise booking experience hitch free. Fingers crossed that my cruise experience is remarkable.
My first live chat with cruise direct was soooo good.
Hans was so helpful & kind.
He was so professional, patient.
Thank you, Hans :)
Jorge provided quick and excellent service! I called him 3x and he was very patient and accommodating each time he answered!
Excellent work Maria Bu. Your company is blessed to have you as an agent!
Patrick Rambarun
P.s. Just booked online for a cruise
Happy with Cruise Direct. Kyle Hirano was very helpful in quickly resolving an issue and making our reservations.
Sam was patient and very cordial. Since this is our first cruise we couldn't have found a better advisor.
Eugene Marc Henry was veryhelpful and provided all details for my cruise booking. Outstanding employee
Eugene Marc-Henry. Is a STAR,, he was so professional and helpful,, he was capable of handling all my queries in a very professional manner
Im very happy with the service of Vega Hanst he help me so good he find out my problem he was super helpful good job Hanst
Brilliant. So easy to use and no hidden surprises at the end of the process. Nice one.
It was a good experience and Kyle handled a tricky situation extremely well.
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Cruise Direct offers cruise deals and vacation packages.
