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CruiseDirect Reviews Summary
CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.
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Website was easy to navigate but I was able to use the chat they have to help me pick my room. Can't wait to start packing!
Booked a great fare with CruiseDirect.com. After a couple of months they claim it was a glitch in there system. If you look on the internet you see that this has happened before with cruise direct. There are other options out there. There customer service is just as bad. Never get back to you. Never send you a invoice. Very unreliable.
Polite and helpful and can't even tell you how nice he is and he helped me too much until I start thinking that no one will help me like him
Enrique Bravo from CruiseDirect provided a very good service. I was so impressed by his patient and professional.
I love CruiseDirect. I'm a first time cruiser and I booked a cruise a few months ago with a little apprehension about if the price would go up or down but seeing on CruiseDirect.com the top 10 reasons to book with them put me at ease. The price went down and after speaking with Kyle he was able to match it. GREAT! Thank you Kyle
Kyle Hirano was very helpful in sorting out our booking.
As it is our first cruise I had a lot of questions which were answered in a very professional manner.
Happy with Cruise Direct. Kyle Hirano was very helpful in quickly resolving an issue and making our reservations.
It was a good experience and Kyle handled a tricky situation extremely well.
Has anyone booked a Disney cruise with this site? Just wondering if it's legitimate since it is HALF the price of disney.com cruise bookings.
This is my first time using CruiseDirect and I was very pleased with the excellent service provided by Enrique. CruiseDirect is one of the partner stores on the internet website I own and they pay 3.5% cashback. By the time I got off the phone, Enrique had coordinated every detail of my upcoming Princess Cruise with Princess Cruise staff. They also provided excellent service. All I have to do is order my flowers and wait for the big day to arrive. Happy Camper in California
Call Claudia if you have any questions *******557
It's my second time reserving through cruise direct and it's so easy and user friendly site, in addition to the great feature of online chatting. The agents are very cooperative. Sam Schofield is one of the agents I was glad to deal with.
My first time using a site such as cruise direct to book my vacation. The dates for the cruise I wanted were not available so I called and spoke with a cruise advisor, Ryan, he check as well without any luck. Ryan gave me his telephone number with extension and told me to keep calling back and to continue to check the website for any availability that may just pop up. I spoke with him several times and he went out of his way to be helpful, very pleasant to speak with and followed up with me several times. A few days after I was booked I received a lovely email from Ryan wishing me a great day and that he was happy that I got "my golden ticket". A huge shout out to Ryan Grulke! Keep up the fantastic work!
Recently, I tried to put a cruise with Cruise Direct for 2017. Their website had a glitch in which the available cabins were including the Library! Eventhough the agent assigned me a cabin number I could not feel assured that the cabin was available since it was part of that glitch. Also, the invoice that they sent me was repeatedly incorrect! Not itemized right. So I canceled the reservation.
It was a pleasure dealing with Kyle Hirano. Kyle was very helpful in assisting us with the selection of our cabins on the Norwegian Getaway. He took his time to explain everything to us and then some.
Had an excellent experience with Kyle while booking our reservations. He handled himself well while dealing in a 3 way conversation. He helped with keeping our cabins together.
Mr. Armin Hartmann had a lot of pacience for me and his answers where always exact and fast.
I just finished a booking with his help.
I wish I always find such a customer service wherever I go.
I wasn't sure about calling a cruise company instead of calling Carnival direct, but I'm so
Glad I did. Not even the president of Carnival could have been more knowledgeable and
Helpful as Kyle. He was able to answer all my questions and some I had not even thought to
Ask. He helped me to pick out the best deck for my needs and I believe will make my cruise
The most enjoyable for us. I certainly will use cruise direct again and hope I get Kyle.
I worked with Kyle Hirano on changing something about my cruise and the agent was very friendly and helpful and i got what i wanted and was trying to do so easily, the agent is simply excllent
Hemos sido atendidos por el Sr. Armin Hartmann y la verdad que estamos muy satisfechos ya que dio seguimiento a nuestros requirimientos y estuvo pendiente de nuestro crucero, felicidades Sr, Hartmann con personeros como Ud, estamos seguros que la empresa seguira en un crecimiento continuo,
Saludos.
I have looked at several different sites for a cruise and Cruise Direct was the best by far. Very satisfied. Sam was great, he answered all my question and I had a lot. Let you how the cruise is.
From the business
Cruise Direct offers cruise deals and vacation packages.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members