• CruiseDirect

CruiseDirect

Write a Review

Overview

CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat, and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.

  • Service
    14
  • Value
    13
  • Shipping
    6
  • Returns
    6
  • Quality
    10

This company responds to reviews on average within 20 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
6
See all photos
How would you rate CruiseDirect?
Top Positive Review

“Jorge Rodriguez was awesome”

John G.
8/29/17

Easy booking and follow up email. Jorge Rodriguez was very informative, had great customer service skills and was exceptionally pleasant. He helped me book the right add on items for my needs. I would travel with Cruise Direct again in the future.

Top Critical Review

“Scammers will charge you double!”

Lynn F.
7/16/24

This company charged me $3000 when it should have been $1750. The refuse to refund the money. Absolutely rudest people ever! DO NOT LOOSE YOUR MONEY LIKE I DID

Reviews (187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (51)
Thumbnail of user sahara24
Sudan
1 review
0 helpful votes
  • Send Message
October 10th, 2019

They are fast and very helpful and I want to travel very soon
Iwas speaking with Joes Flores and he helped me alot and reserve me a great offer

Thumbnail of user yolandar10
New York
1 review
2 helpful votes
  • Send Message
May 15th, 2016

Sam schofield was kind thoughtful and very professional I will kip his# for future plans

Thumbnail of user enriqueb7
Nicaragua
1 review
2 helpful votes
  • Send Message
February 25th, 2017

Service is just awesome! Never dealt with a better agency after 10 years of cruising! I love it!

Thumbnail of user vishald6
Netherlands
1 review
4 helpful votes
  • Send Message
October 2nd, 2017

I want to thank Jose Flores at cruisedirect, He helped me get my booking cheaper then before, MSC cr

Thumbnail of user pattyb89
Paraguay
1 review
1 helpful vote
  • Send Message
November 7th, 2019

Desde el primer momento recibi excelente atencion de parte de Hans y Jorge y los demas chicos del customer service por chat. Estoy muy agradecida y conforme con la atención, resolvieron siempre mis dudas. Los recomiendo totalmente.

Thumbnail of user nicoles195
Germany
1 review
1 helpful vote
  • Send Message
August 16th, 2017

Wir haben jetzt schon das 2. Mal über cruisedirect.com unsere Kreuzfahrt gebucht und sind rundum zufrieden. Zusätzlich haben wir jeweils viel Geld sparen können, da die Kreuzfahrten bei cruisedirect wesentlich günstiger sind als in Deutschland. Zwar muss man sich dann mit der englischen Sprache auseinandersetzen, aber das war nie ein Problem.

Durch die Zeitverschiebung und hohe Telefon-Kosten von Deutschland in die USA haben wir bei Fragen immer das Kontaktformular bei cruisedirect auf der Homepage ausgefüllt und binnen weniger Stunden eine Antwort erhalten. Top! Somit hatten wir schnell unsere Antworten und mussten nicht in der Hotline hängen, die viel Zeit und Geld kostet.

Thumbnail of user tinon1
Guatemala
1 review
4 helpful votes
  • Send Message
June 15th, 2016

Hemos sido atendidos por el Sr. Armin Hartmann y la verdad que estamos muy satisfechos ya que dio seguimiento a nuestros requirimientos y estuvo pendiente de nuestro crucero, felicidades Sr, Hartmann con personeros como Ud, estamos seguros que la empresa seguira en un crecimiento continuo,

Saludos.

Thumbnail of user louisetteh
Florida
1 review
1 helpful vote
  • Send Message
December 10th, 2019

J'ai réservé ma croisière du 17 décembre 2019 avec Jose Flores et j'ai été très très bien servi. Je suis retournée sur le chat avec Jose Flores pour d'autres informations pour une autre croisière en février 2020 et il m'a très bien informé.

Thumbnail of user viacheslavz
RU
1 review
1 helpful vote
  • Send Message
December 5th, 2018

н профессионал в своем деле, зарплату таким специалистам нужно увеличиватьо, Eugene Marc-Henry ьсетитрбо, я сетчауоп н то-отч сав у илсе

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Cruise Direct offers cruise deals and vacation packages.

Company Representative

Thumbnail of user jenneym1
Jenney M.
Typically responds within 20 days

How do I know I can trust these reviews about CruiseDirect?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CruiseDirect?