Crunchyroll

I am using the free services regularly. Satisfied with it so far. Maybe loading could be a bit faster, but in general it is not like I am paying for anything?

I signed up for premium during the japancrate promotion. Crunchyroll sent me my code for a free month of Japancrate. The code never worked. I contacted Japancrate and they said they would take care of it with crunchyroll. After 3 months of emails to both Japancrate and crunchyroll they both tell me they can't help me. Japancrate said crunchyroll gave out duplicate codes to many people and failed to give them enough codes to make up for it. Japancrate offered free samples and coupons to make up for it. Crunchyroll said it's been too long and they aren't going to honour the promotion and I can go ahead and cancel my membership. They had no interest in customer service and I feel intentionally decieved customers with a promotion they had no intention in honoring.

The site is very glitchy and trying to cancel requires that you call your credit card to stop payment...
Funimation is much better, I regret trying crunchyroll!

I had to make a new account, and when I was filling the address information, my country is now FULLY UNAVAILABLE. I can't purchase anymore. RightStuf sent to my country without any problem.

(The 4 stars are solely for the customer service aspect because I did not use the site/app very much at all): My friend told me about this site so I downloaded the app and registered. I ended up not using it except a quick browse and watched one episode. Two months later and I check my card and there's no money on it when I was sure there was SOMETHING on there. Checked my statement and saw I had been charged a fee both months... I was SURE I didn't get premium and didn't even remember putting in my credit card info. Furious, I tried calling but they don't have any customer service over the phone. I emailed them, explained, and within a couple hours I got an email with an apology, a cancellation and a refund (3-5 business days away). I really appreciated a quick, apologetic response and them fixing the mistake. It really made me respect them. Not sure about all the people saying they can't cancel it or got no response... From my experience I would say they just aren't trying very hard. It only took an e-mail and an hour or two for a response and for them to fix the problem. Sneaky charging but EXCELLENT customer service. Thank you again, Yuto from CrunchyRoll.

Update: I received my refund the next morning. This is some of the best customer service I have ever seen. Again, I'm not sure why many other people are "not able to reach anyone" or "not able to cancel their account." My situation was resolved completely within 24 hours. That's unheard of.

This company took out money from my account fraudulantly. I emailed them several times that my credit card had been stolen but they refused to close the account. They not only kept the money that was used to obtain their site, they allowed the use of the account to continue enjoying it for 30 days after I notified them. DO NOT GIVE THEM ANY CREDIT CARD INFORMATION, if they would not close this account when fraud was involved how do you think they would handle your account.

The app has lots of options for animes but you only get a free couple of episodes before you have to pay. Aswell it is very glitchy and there are adds that take up lots of time.

It would be an amazing site if I did not get so frustrated that it pauses all the time. It is the most annoying when I do not have the premium membership, but even with it it can be annoying to have the video stop at a really climatic part and you have to refresh the page 3-4 times or sometimes even more. The fact that they get the rights to the shows, the fact that they are able to get it translated so fast from Japan and the fact that they are just as excited about the content as we are makes for a really cool company. However, for all of that behind them you would think that after years of constant complaints about videos stopping they would try and find a solution. I respect their business, but I would not be able to wholeheartedly recommend them after some of the heartache and frustration this one main issue has caused. I have even considered writing down all the videos in my queue and logging off indefinitely until they get this fixed. I would not mind so much if the video just took a long time to 'buffer', but this is something that sometimes ruins the enjoyment of viewing a great show. The fact that it pauses and will not load unless you refresh and the fact that you are not able to go skip around on the video timeline without the chance of it pausing makes the whole experience frustrating enough to stop watching it on their site. Once they get that fixed, then I would give them 4-5 stars.It is really a big issue for anyone who wants to relax and watch something on their site because sometimes it is anything but.

Don't ever use this store there customer service dosent even exist and they just take your money and act like nothing was ever ordered and make you go through your card company to get your money back

I believe that positives and negatives earn your rating...
Positives:
-Plethora of Anime choice
-good quality streaming (and my internets trash so thats pretty good)
-ads aren't terribly long
-updates shows relatively quickly
Negatives
-Offers "14 day trial" but requires card information
-Requires Credit Card for premium smh
-Ads occur way to often throughout shows
-Ads are made long by colliding 3 together, 2 of which are usually the same
-(Some) Ads are way too $#*!ing loud

I use Crunchyroll mainly on my macbook Pro, Safari, but sometimes also on Nintendo Switch. Both suck but for different reasons.

Switch has more basic problems like ignoring my language and subtitle settings, and randomly skipping episodes. Like the website, it's not very intuitive.

On Safari, the problems are many. Most of them are little inconvenient stuff but when they add up every little problem becomes more annoying.

If I want to see which shows I have on hold, I have no way of checking it unless I've realized to manually add the show to my watchlist. Why isn't this automated? The 'Continue Watching' list is useless, since it shows EVERY show I've ever watched and I can't erase shows from it?!

If I leave for a moment from my computer and leave the player on pause, and after a moment try to resume watching, it crashes.

It keeps logging me out.

I can't search shows by their japanese names?! The search engine doesn't recognize japanese names of the shows.

Some of the shows it tries to push are way off. If you look e.g. MyAnimeList, a lot of the popular shows seem to stay more hidden unless they're simulcasting or something.

It. Does. Not. Know. What. Shows. To recommend. 'Top Picks for you' is not working at all. And it never changes no matter what I watch and how long I've been watching certain types of shows. There's no option to delete shows from the 'top picks' section. There are always the same shows, nothing new.

It is not intuitive. Even when I manage to find different features and functions, it's after a long search. And it is not customizable like most streaming services are. The front page is full of useless information I don't need. Why do I need to know when the latest Hindi Dub has dropped?

How is it possible illegal sites are better than Crunchyroll? Too bad I want support the industry but I'm not too sure is the money even going their way. I'm already paying and the quality I get is this low, why would anyone upgrade their subscription? The whole deal seems 'easy money, low effort' on their part. Like every american business.

The customer service is of no help.

I have been harassed for months in one of the games and they gave me nothing but boilerplate replies and refused to address harassers in violation of multiple terms of service.

You don't get some the anime cause of region restrictions so u god use a vpn, literally when your on time for a anime the $#*!ing episode dosent show up so u godda go to the last episode skip to the end and wait for the uto play to take you to the next episode, then you the premium+ which imo should give accsess to all anime but no u get some useless "discounts" ohh WoW go use kiss aime or smth its a way better site just get a popup blocker and your Gucci, don't waste time on crunchy roll its absolute trash, its so bad that even racoons stay away from it

Ok, crunchyroll is good, but it's not flawless i'm only gonna talk about the downsides: 1, streaming: ok the animes are cool but idk why you have to pay for ad free viewing when I can just watch netflix with cool animes ad free without paying for it. Streaming was kinda bad. 2, bugs: ok there are a few bugs which make crunchyroll viewing unpleasant like for example: there's this bug in which i can't see the subtitles after an ad, which annoyed me a lot. Finally, 3, the ads: ok, i get the fact crunchyroll needs ads to promote their own app, but why on the app? Aren't people already using it, and also the fact 95% of the ads are about the premium subscriptions makes it just as annoying as the YT premium pop-up, so watching anime in peace is almost impossible without the subscription which makes me annoyed, so half of the time the ads just talk about the benefits of premium so that they can win kids over with the money, why should i pay for the premium subscription and need to watch good animes with premium when other streaming apps like netflix and funimation exist and i can watch good animes for free, ad free without paying for a subscription? Conclusion: i'm not saying i hate the app, i'm just saying that crunchyroll needs to fix these things before anyone else complains about it.