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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user williamg1158
Michigan
2 reviews
1 helpful vote
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October 23rd, 2020

They worked good, and I was very surprised when I received them to find out they not only sent me the speakers, they also supplied size adapters, and pigtails with the exact electrical connectors for my model.
Grumpy old man

Date of experience: October 23, 2020

Thumbnail of user luisr351
North Carolina
1 review
0 helpful votes
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October 21st, 2020

I purchased a aftermarket radio for my 2015 Tundra not from Crutchfield. How ever I contacted them and they proceeded to research the proper equipment I needed.
They provided me with the proper wire harness so I could keep my factory control and accessories to complete the radio installation on my truck. The are very friendly, knowledgeable and professional.

Date of experience: October 21, 2020

Thumbnail of user amandaf321
South Carolina
1 review
1 helpful vote
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April 26th, 2020

Super fast shipping. It was really easy to install, works great on my 2012 buick enclave, my steering wheel controls still work. It shows up as one bluetooth name for audio and I still have the car bluetooth for calls. I would recommend to anyone. Thanks crutchfield.

Date of experience: April 26, 2020

Thumbnail of user jimm1488
Colorado
1 review
0 helpful votes
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November 7th, 2020

Great products, fast shipping, and overall satisfied, but my car stereo was supposed to come with everything needed to install for free, which is great, however it didn't come with the mount, and came with two trim plates instead.
I would have given it 5+ stars otherwise.

Date of experience: November 7, 2020

Thumbnail of user michaeln869
Virginia
1 review
0 helpful votes
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May 17th, 2020

Everytime I shop with Crutchfield I can't help but think... Wow, this is a great experience. This time was no different. The help I received over the phone was friendly, consultative and accurate. In addition the customer service rep went the extra mile to advise me that I had a reward bonus from a previous purchase. He didn't have to do that... BUT that is how Crutchfield rolls... That is why I love when its time to buy some audio or video tech. I know I'm going to work with a store with an old school customer service and knowledge approach to their market. Oh, and their pricing, competitive with any other retailer out there (all the big guys and. Com's). So why not support a Virginia based company like this?

Date of experience: May 17, 2020

Thumbnail of user anthonyh269
Wisconsin
1 review
0 helpful votes
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June 15th, 2019

The Crutchfield website made it easy to compare and ultimately choose the head unit right for me, it also gave me the option to include the correct equipment needed for the install at a discounted price. I had a question about the stereo in my cart so I called the 1 800 number and was able to talk to a person in no time. Dwight was able to ask me a couple of questions and link into the page I was looking at on the website, not only did he answer all my questions but gave me a direct number to reach him if I had any more.
Instead of having my items shipped to my home I used my work address which must have raised a concern. I received a phone call and an email to verify my shipping option and received my entire order exactly when it was promised in a well packed box.
Thank you Crutchfield for having the tools and staff available to help me make my ride to work enjoyable again.

Date of experience: June 15, 2019

Thumbnail of user charltonw
Louisiana
1 review
0 helpful votes
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May 8th, 2018

Been using Crutchfield for over 20 years. All the times I've ordered from them everything went seamlessly. My recent order was no different. It arrived quickly and although the price was the same as getting it direct from the vendor but chose to get it from Crutchfield because I know if I have a problem they'll be easier to work with to resolve it.

Date of experience: May 8, 2018

Thumbnail of user markf380
Tennessee
1 review
0 helpful votes
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November 13th, 2018

Love this company. They have the best selection of quality audio equipment and some of the best customer service available. If you ever have to call them you are directed immediately to a person instead of having to deal one of those never-ending menus. The layout of their website is A+. I can see why they've been around as long as they have. I can't give this company anything less than 5 stars.

Date of experience: November 13, 2018

Thumbnail of user alexw183
Missouri
1 review
0 helpful votes
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July 24th, 2018

I am thoroughly pleased with my order. I purchased a Pioneer double din receiver, the ready harness, and XM antenna on a Wednesday and it arrived Thursday. I had a small issue with the wiring that tech support helped me resolve quickly and painlessly. I will be ordering all of my car audio needs from Crutchfield!

Date of experience: July 24, 2018

Thumbnail of user patriciam1554
Michigan
1 review
1 helpful vote
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May 10th, 2020

I'm not one to write reviews so I'll just say Crutchfield met and exceeded all of my expectations. My order arrived in 2 days, everything was there in great condition and was exactly what I wanted. Ivy helped me with my concerns and I am more than happy with my purchase. I would recommend this company!

Date of experience: May 10, 2020

Thumbnail of user raymonds380
New York
2 reviews
5 helpful votes
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March 1st, 2021

Had a number of transactions with Crutchfield, and each was executed perfectly from ordering to fulfillment to delivery. I also note that their pricing has been much improved over the years, and are now fully competitive with other vendors that lack both the accuracy and dependability of Crutchfield. Highest recommendation.

Products used:
Audio components.

Service
Value
Shipping
Quality

Date of experience: March 1, 2021

Thumbnail of user anthonyh261
Pennsylvania
1 review
0 helpful votes
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April 30th, 2019

Best prices out there! FREE hardware and other kits provided with the purchase of a radio! Master manuals on how to install said hardware provided with ANY purchase in accordance to your vehicle's make. This place plain rocks. Never do I purchase anything I need elsewhere. Did I mention the insanely fast shipping?!

Date of experience: April 30, 2019

Thumbnail of user markm2381
Texas
1 review
1 helpful vote
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August 17th, 2020

I found Crutchfield website easy to navigate after I selected my vehicle. It was a simple task of replacing both the front and rear door speakers. Stereo and other speakers were still in good condition. The speakers I selected fit perfect the first time and sound great.

Products used:
Rockford Fosgate R165X3 for both front and rear door.

Date of experience: August 17, 2020

Thumbnail of user arthurg37
California
1 review
0 helpful votes
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September 7th, 2017

My stereo system has lasted over 20 years and components are now starting to fail. I called Crutchfield for help to find a suitable audio component to replace my former receiver. The tech support guy suggested various components and we discussed features, trade-offs, and cost, and ultimately settled on a components that I'm extremely happy with and I a price I was very willing to pay.

Date of experience: September 7, 2017

Thumbnail of user bobs581
Ohio
1 review
0 helpful votes
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December 19th, 2018

In a day where customer service is an afterthought. That is definitely NOT the case with Crutchfield. They were there every step of the way to ensure this was the correct product and accessories for my car and installation. My order arrived in just under 2 days, Even after the purchase, they followed up to ensure that I was aware of certain installation steps that may be necessary.

Date of experience: December 19, 2018

Thumbnail of user kd253
Texas
1 review
1 helpful vote
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July 2nd, 2020

Ordered a car stereo from Crutchfield. They had a list of items that I would need which I ordered along with the stereo. They even connected the adapter wiring (for a small price). Install was easy, as they had sent along downloadable instructions. Can't thank them enough. Everything went well do to all the tech support from Crutchfield.
I have used them in the past with same results and saved money on a DIY thanks to Crutchfield. Really happy as this was on a 2005 mini.

Date of experience: July 2, 2020

Thumbnail of user richardt357
Florida
1 review
0 helpful votes
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February 26th, 2019

Excellent customer service from start to finish. Great communication from time of order through shipping (tracking), and follow up. This company seems to really care about their customers, and providing service you can depend on. Would highly recommend, and will buy from again.

Date of experience: February 26, 2019

Thumbnail of user georgeg344
Florida
1 review
0 helpful votes
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March 6th, 2019

Fast free shipping and great product. Ordered at 3 pm and shipped out by 6:30 pm. Everything ordered arrived in perfect shape. Had to call tech support with a question and got an answer immediately. Great service and will definitely order products again.

Date of experience: March 6, 2019

Thumbnail of user davidh4892
Florida
1 review
1 helpful vote
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December 15th, 2020

I love this company. I have made multiple purchases over several years and the customer service is consistent and top notch! Any problems with a product are quickly addressed and they are always available to answer questions. You won't find better customer service!

Products used:
I have purchased surround sound receivers, stereo bookshelf speakers, Sonos systems, JBL bluetooth speakers, stereo gaming headsets, etc.

Service
Value
Shipping
Returns
Quality

Date of experience: December 15, 2020

Thumbnail of user kiaw13
Pennsylvania
1 review
1 helpful vote
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November 13th, 2020

Simple to use, constantly on. When you turn on your TV the sound bar is on, other sound bars you have to activate with the remote. I own 2 of these units. The team at Crutchfield is very helpful, they don't speak you in a condescending manner. I've never been spoken to as if I'm the "little woman".

Date of experience: November 13, 2020

Thumbnail of user bl160
New York
2 reviews
0 helpful votes
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March 8th, 2019

Friendly staff that provided expert and friendly service for steering wheel control and dash kit for a Pioneer stereo in a used car I just bought. Package arrived within 4 days which was fairly quick.

Date of experience: March 8, 2019

Thumbnail of user omaro19
Missouri
1 review
0 helpful votes
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June 30th, 2018

Ordered 6 speakers on a Friday and received all of them on Wednesday! Very fast shipping; and delivery by UPS. The cartons arrived without a scratch and the UPS driver was very helpful to bring the heavy bulky boxes inside the house. All the items ordered were as published in their website.

I have purchased from Crutchfield on several occasions and never disappointed, always good products and shipped as promised.

Date of experience: June 30, 2018

Thumbnail of user felixg31
Texas
1 review
0 helpful votes
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July 21st, 2018

I recently shopped for speakers for my wife's truck. I shop eBay a lot. But crutchfield had them beat got better price and free install kit and wiring adaptors. NICE! Thank you crutchfield... USA VENDOR!

Date of experience: July 21, 2018

Thumbnail of user normane18
Maine
1 review
0 helpful votes
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January 14th, 2019

Whenever I need a car stereo I go to Crutchfield. They take all the guess work out of choosing the right one for your vehicle. Every one I have ever bought worked great and I've never had to get in touch with them for assistance. The directions they supply are easy to follow and installation is a snap.

Date of experience: January 14, 2019

Thumbnail of user arnoldg61
Texas
1 review
1 helpful vote
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February 22nd, 2021
Verified purchase

Updating stereo in 2003 F-150. The website showed which units would fit and what additional parts I would need. Price was good. Shipping was well packed with enviromentally friendly packing. I would use them again.

Products used:
BOSS automotive stereo

Service
Value
Shipping
Quality

Date of experience: February 22, 2021

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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