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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user carlosf202
California
1 review
0 helpful votes
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December 7th, 2020

I recently purchased an integrated amplifier from your company. Your associate Rusty helped me through the whole process asking me the right questions so that I would make the right choice. He explained about the warranty and even took care of my request for double boxing. My amplifier arrived sooner than expected.
It was a pleasure talking to Rusty and doing business with your company. I know where to go for my next piece of equipment. Rusty for Employee of the year!

Date of experience: December 7, 2020

Thumbnail of user tomb630
Florida
1 review
0 helpful votes
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May 13th, 2019

This is the place to buy your replacement Stereos. I was suspect but everything went together so quickly I had time left over. They said it was easy and it was. Also radio was a perfect fit. Looks original!

Date of experience: May 13, 2019

Thumbnail of user angels192
California
4 reviews
1 helpful vote
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April 1st, 2020

Home Stereo Speakers were delivered to me as specified. I was impressed by the website's detailed tracking that monitored delivery from order date to the date package arrived. Speakers look and perform as advertised. I'm a very satisfied customer.

Date of experience: April 1, 2020

Thumbnail of user annam1052
California
2 reviews
1 helpful vote
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December 21st, 2020

This is a reliable company for your audio needs. Most items are in stock and they ship quickly- and items are packed well so I don't have to worry about damaged purchases. Customer service is actually helpful and knowledgeable.

Date of experience: December 21, 2020

Thumbnail of user adamj198
Minnesota
1 review
0 helpful votes
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July 26th, 2019

I was extremely pleased with my experience shopping crutchfield. The website was easy to navigate, prices are the best (especially with the mounting kit and other pieces free) and with the option of having your techs connect the wire harness for me I am beyond pleased. Growing up all my friends used you guys, this is my first time... won't be my last. Thank you!

Date of experience: July 26, 2019

Thumbnail of user terryh381
Pennsylvania
1 review
1 helpful vote
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December 29th, 2019

Upgrade family room sound system. The customer service rep Bear, helped me decide what to buy.He was very knowledgeable and between the two of us we decided on the Sonos play bar. The play bar exceeded my expectations, I am very happy with my purchase. Are

Date of experience: December 29, 2019

Thumbnail of user sethd14
Georgia
10 reviews
22 helpful votes
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February 15th, 2015

I ordered four new speakers and an in dash CD player for my car from Crutchfield. The items arrive in a timely manner, the prices were fair, and the customer service was excellent. If you don't want to spend a lot of time shopping around for better prices, I highly recommend Crutchfield.

Date of experience: February 14, 2015

Thumbnail of user blakes126
Illinois
1 review
1 helpful vote
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December 11th, 2020

I've been a crutchfield customer for 10 years now, and they always have been, by far, the most helpful group of people. Shipping is always fast. Recently purchased a kicker sub and amp with recommendations from the team and used the included instructions for my specific car, and could not be happier.

Date of experience: December 11, 2020

Thumbnail of user ericf608
Iowa
1 review
0 helpful votes
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October 16th, 2020

I gave an overall rating of 4 stars due to my order being delivered late.
I honestly don't know if it's Crutchfield's responsibility, or UPS. When I placed my order, it was guaranteed 2 day delivery, but somehow took an extra day.
Put me in a bit of a jam, since I tried to coordinate the car, and my install guy for Wednesday, but didn't get it until the next day.
I prefer to shop with a small business, and I know the prices have a slim margin for profit, so I don't expect Crutchfield to always have the best prices, but I would like to receive my purchases when it's said.

Date of experience: October 16, 2020

Thumbnail of user danielf287
KR
1 review
0 helpful votes
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April 24th, 2019

I purchased a replacement DVD receiver for my automobile and the website has a very easy to navigate and informative description of the products. After my purchase was completed the shipping to an APO address was superbly fast and the item arrived well packaged and did not show any wear and tear. I would definitely buy from this vendor again.

Date of experience: April 24, 2019

Thumbnail of user jonathanw373
California
1 review
1 helpful vote
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September 10th, 2020

I have purchased from Crutchfield numerous times now and I have to say that it is the best shopping experiences I have had. From the initial contact if you need assistance during your purchase, to the shipping and receiving followed by the expert customer service while dealing with your new equipment, you will have more than adequate assistance! I purchased a reciever, TV, speakers and other items from them and have always felt that they had my back and could assist me in making informed decisions on the products that would work best for me.

Tip for consumers:
Use the very knowledgeable sales associates to assist you in making informed decisions. They truly hear your issues and have the information that will make your decision easier.

Products used:
I have purchased a TV, receiver, speakers and a scale.

Service
Value
Shipping
Quality

Date of experience: September 10, 2020

Thumbnail of user richardc2504
West Virginia
1 review
1 helpful vote
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May 14th, 2021
Verified purchase

I wanted a new radio for my work van that is Bluetooth capable since hands-free telephone is now required in Virginia. I found several that I liked in the outlet store. This is for my work van so I did not want to break the bank on this radio. I called and spoke with "Ray" and he was very knowledgeable and helped me narrow down my choice. I got a really great Kenwood radio at a terrific price.

Date of experience: May 14, 2021

Thumbnail of user roycek6
California
1 review
0 helpful votes
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December 27th, 2018

I ordered Bose headphones for daughter's b-day and received item on day they said it would arrive. I signed up for delivery alert and everything went well. I would certainly order from Crutchfield again... very easy to do business with.

On a separate note, I first did business with Crutchfield back in the late 70's or very early 80's and happy to see they are still in business & doing well.

Date of experience: December 27, 2018

Thumbnail of user mikeb1687
Kentucky
1 review
1 helpful vote
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September 21st, 2020

I tried to go cheap, bought a name brand from an auction site. Stereo would not shut off as it was supposed to after the delay. Even with the stereo off, would run my battery down in a couple days. Finally bought the interface from Crutch field as I should have to begin with. Crutchfield is the best in the business!

Date of experience: September 21, 2020

Thumbnail of user moniqueb36
California
1 review
0 helpful votes
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March 15th, 2018

I can say the folks at Crutchfield go the extra mile for you. Marshall guided us to exactly what we wanted and within our budget. The tech guys were extremely helpful when it came to installing questions and were able to diagnose our particular situation with ease and directed us to the best solution. Thanks so much!

Date of experience: March 15, 2018

Thumbnail of user roberth2132
New York
1 review
0 helpful votes
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May 18th, 2020

First Great support from the people who answer the phone. The Kenwood performs better then advertised. Installation in a 1999 Celica. My daughter had it mirroring her android cell phone before I had the dash put back. Sounds great. Controls are intuitive.

Date of experience: May 18, 2020

Thumbnail of user donteh11
Colorado
1 review
1 helpful vote
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July 7th, 2020

I've been shopping with Crutchfield since I was 16 and got my first car. They have always went above and beyond to ensure I had everything needed for my mobile installations and are always willing to help out. Crutchfield has some very competitive pricing, especially since they provide you with majority of the mounting and wiring that is required. I am now 39 and Crutchfield will always be my go to source. I will always recommend them to friends and family.

Date of experience: July 7, 2020

Thumbnail of user brianb3281
Missouri
1 review
1 helpful vote
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May 25th, 2022
Verified purchase

I recently ordered some Klipsch floor speakers to replace a set that were too small for our space. When they arrived, they turned out to be far too large for our space -that was on me, I couldn't really appreciate their size until I physically saw them.
I returned them and proceeded to have the best customer service and support I have ever experienced with a company. At ever step, Crutchfield techs and service reps guided me in the right steps. Their assistance was invaluable; doing things they didn't need to do, and certainly not obligated to do -and I only mention it because I don't think I've ever had customer service of this caliber, before.
I cannot recommend them enough and I look forward to doing business with Crutchfield again.

Tip for consumers:
Crutchfield's prices are usually the best -a certain online bookstore named after a river in South America cannot compete with their prices.

Products used:
Speakers, but returned them.

Service
Value
Shipping
Returns
Quality

Date of experience: May 25, 2022

Thumbnail of user bradc66
Florida
1 review
0 helpful votes
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May 1st, 2018

Everything was as expected packaged very well and the installation kit that came with it worked flawlessly and looks fantastic in the car thanks again for fulfilling my order with no problems you people rock and now so does my daughter's car

Date of experience: May 1, 2018

Thumbnail of user briang712
Wisconsin
2 reviews
0 helpful votes
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August 7th, 2020

Very nice sound, but not as good as my old sound bar (Polk audio)that had an external sub(of course). Really like the display and overall sound I did expect a little more mid to bass sound. The really down side is the mounting of the unit is limited to a stand under the tv or a custom bracket, my tv is in the corner and it would've been nice if this sound bar came with hardware to mount to the tv. The hardware is only for a straight wall mount. As I expected Crutchfield was excellent, great price, fast shipping. Thanks

Date of experience: August 7, 2020

Thumbnail of user pablos90
Florida
1 review
1 helpful vote
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March 20th, 2021

Got a pair of these, great deal! Delivery was on time. They also have payments options for your convenience and every now and then they come up with really good prices, and on top of that if you sing up with an account you will earn points which you can use for future purchases.

Tip for consumers:
payments options, rewards points

Products used:
Subwoofer

Service
Value
Shipping
Returns
Quality

Date of experience: March 20, 2021

Thumbnail of user craigo61
California
1 review
1 helpful vote
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March 13th, 2021

Bought a Kenwood stereo for the Envoy from them and was a great deal with all the components to do a proper install. All recommended on their website. Along with all the instruction and diagrams needed for a perfect outcome. I won't buy from anyone else when it comes to car audio. Lifetime tech support made this all a no brainer. Not the cheapest in initial cost, but the value added service beyond the purchase made this a great deal.

Service
Value
Shipping
Quality

Date of experience: March 13, 2021

Thumbnail of user da92
Virginia
1 review
0 helpful votes
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August 30th, 2018

I ordered a low end Dual stereo for my car and I got what I paid for. Anything is an improvement over what was in the car and I like being able to plug a flash drive in with my music. The tuner leaves a lot to be desired and is weaker and gets worse reception than the original unit but again I got what I paid for and I am not willing to sink lots of money into my car. The service, advice, and shipping from Crutchfield were 1st rate so no complaints there.

Date of experience: August 30, 2018

Thumbnail of user melodye21
Florida
1 review
0 helpful votes
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August 27th, 2020

I'm extremely pleased with my Sony noise-cancelling air-pods. Crutchfield's site provided excellent information and the sale price and free shipping made the purchase even more attractive. I received my order within three days and was extremely pleased to get it so quickly! It was packed very well and I was impressed with such fast delivery. I'll look to Crutchfield's in the future for other electronics needs.

Date of experience: August 27, 2020

Thumbnail of user tylerc
Illinois
43 reviews
344 helpful votes
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April 13th, 2010

Crutchfield is a great site for information, but price wise, there are MUCH better alternatives.

If you don't know much about the audio or electronic world, Crutchfield.com is a great place to learn and review products. But like I stated earlier, if you know exactly what parts you need, shop elsewhere.

Date of experience: April 13, 2010

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Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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