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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user johnm5019
Oregon
2 reviews
12 helpful votes
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May 18th, 2020

Ordered the JBL Flip 5 portable speaker and love it! Over the years I have ordered many components from Crutchfield, including 3 pairs of larger speakers! I have never been disappointed with any purchase. Everything has arrived well packaged and in great shape! And I love the packing peanuts that I can dissolve in the kitchen sink. Their online reviews are very helpful, making their site a great place to do research--real research! Good people, good company, I'll be back!

Date of experience: May 18, 2020

Thumbnail of user kurtm317
Oklahoma
1 review
2 helpful votes
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September 25th, 2020

My experience with Crutchfield was amazing! The install kit that came with my car stereo made installation a breeze. I did have a couple questions on two connections, and the customer service team at Crutchfield was better than I could have asked for. Their familiarity with the products made it feel like they were sitting right next to me looking at the stereo and wires.

Date of experience: September 25, 2020

Thumbnail of user larryb582
Tennessee
1 review
0 helpful votes
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October 10th, 2019

Crutchfield gives you all the info you need to properly install your gear. Prices are comparable to anywhere else but the but the cheat sheets they give save a ton of time and make installs a breeze. Crutchfield has always been and continues to be quality products with quality service. Keep it up.

Date of experience: October 10, 2019

Thumbnail of user jimk111
Massachusetts
2 reviews
1 helpful vote
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January 22nd, 2018

I have purchased both speakers and in-dash stereos for quite a few older model cars over the last few years. The directions for installation, as well as their tech support, is as detailed and helpful as you could ever hope for. I would not hesitate to buy, or refer friends, in the future.

Date of experience: January 22, 2018

Thumbnail of user keithl145
Oklahoma
1 review
0 helpful votes
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November 16th, 2018

Good price for an open box, no sales tax, and quick delivery at no cost. That's about the best that can be said about an internet transaction. I've found that most people who complain probably complain for a living. I've had problems with purchases and the problems get solved just fine. I'm happy.

Date of experience: November 16, 2018

Thumbnail of user jamese222
North Carolina
1 review
0 helpful votes
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February 24th, 2018

Like many folks, I find it hard to hear and understand dialog on a lot of TV shows and movies. The Zvox 200 sound bar/speaker really helps improve the sound quality for a reasonable price. As always, Crutchfield service is excellent.

Date of experience: February 24, 2018

Thumbnail of user meredithk5
Kentucky
1 review
0 helpful votes
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December 11th, 2017

My order arrived quickly but the item was in an unmarked package inside the shipping box with no purchase receipt. As a gift purchase I wanted to ensure I purchased the correct brand and seeing it printed on a receipt would have been helpful in knowing I bought the right item. Minimal digital communication after purchase as well.

Date of experience: December 11, 2017

Thumbnail of user larryj479
Canada
1 review
0 helpful votes
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January 15th, 2022

Crutchfield company was definitely a step above other sources I considered for replacement speakers for my BMW car. They included detailed installation instructions and a couple of installation items free of charge that the others didn't offer. The best company ever.

Service
Value
Shipping
Returns
Quality

Date of experience: January 15, 2022

Thumbnail of user cyrilm38
Georgia
1 review
2 helpful votes
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March 7th, 2020

The folks running this company are most reliable, with an impeccable, US located customer service. The product they sell are the best in the industry (e.g., JL Audio, Focal, NAD), and they also try to implement environmental measures like using bio-degradable chips in their packaging.

I cannot recommend them enough.

Date of experience: March 7, 2020

Thumbnail of user judic5
New York
1 review
0 helpful votes
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February 13th, 2016

I recently purchased a Canon camera from Crutchfields. First I have to say their pricing is one of the best for online electronics, second not only free shipping but you receive your product very very quickly and well packaged.
It turns out my camera had some issues and I had to call. The phone is answered almost right away and by people that speak english. (just a fact of life folks)
Without writing a book, I have to say I don't think I have ever had such customer service, it is above and beyond any store I have ever dealt with.
Bottom line, don't look any further, you have found the best "little shop in town"

Tip for consumers:
Read my written review

Service
Value
Shipping
Returns
Quality

Date of experience: February 13, 2016

Thumbnail of user bilyannab
North Carolina
1 review
1 helpful vote
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December 10th, 2019

Exceeded my expectation! Never had heard of this company before the online search showed me that they were the only place that had the color headphones I'm looking for. All the information on the product, the helpful video and price discount made my decision super easy. I love the eco peanuts too! And the writing inside the box!

Date of experience: December 10, 2019

Thumbnail of user charlesf166
Seychelles
7 reviews
0 helpful votes
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April 2nd, 2019

Great service, easy return and fantastic employees willing to help. I have recently bought head units from them and I love them. It was super easy to install. The order delivered on time. Amazing company. Will definitely buy more from here.

Date of experience: April 2, 2019

Thumbnail of user nikkik52
Indiana
1 review
1 helpful vote
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April 25th, 2020

Really fast service, only problem we had is my husband was upset because it was too cold outside to set up! And he couldn't listen to his new speakers. He says he's in love again. Thank you for the great service. Will be purchasing again when needed. Great job guys!

Date of experience: April 25, 2020

Thumbnail of user cameronm161
Georgia
1 review
1 helpful vote
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July 22nd, 2020

Wow! I am thoroughly impressed with Crutchfield. I was looking for a way to upgrade the display system in my 2011 Nissan Rogue when I stumbled upon Crutchfield's website. It was extremely helpful in allowing me to compare all of the different options of displays that would fit in my Nissan. Not only did it help me choose an option, it also found and included all wiring harnesses and mounting gear that I would need, accompanied with a step by step guide of installment instructions. This made the project so much easier and exciting than it would have been otherwise. I would recommend this company to all who are doing similar projects in their own cars.

Date of experience: July 22, 2020

Thumbnail of user michaele695
Tennessee
1 review
0 helpful votes
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May 13th, 2020

I purchased a z-series Nikon lens. Crutchfield had the item when none of the other camera supply houses did. The item was ordered on Thursday and shipped overnight for free and I had the item by Friday lunchtime (I live in TN). So, I can only say great things; the lens is exactly what I ordered and arrived well-packed in great condition. Would happily purchase from these guys again.

Date of experience: May 13, 2020

Thumbnail of user stevenw777
California
1 review
1 helpful vote
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September 5th, 2020

I've ordered from Crutchfield multiple times and every time I do my parts arrive on time and fit as expected.

My current order was pretty simple - just ordering an off-the-shelf portable speaker that I could have bought from any number of other vendors for basically the same price. I ordered from Crutchfield because their estimated delivery date was 2 days earlier then all the rest which would have put it arriving the day before I needed it. Crutchfields delivery time gave me more wiggle room in case there was an issue.

Ultimately the speaker arrived on time and works as expected, but it was nice getting it a couple of days sooner, just in case.

Date of experience: September 5, 2020

Thumbnail of user jeffs952
Mississippi
1 review
1 helpful vote
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December 29th, 2019

Have done business with Crutchfield off and on for probably 20 years. During that time I have learned that if it's electronic and they don't sell it, you probably don't want it. Their instructions and advice I have found to be spot on every time and if you ever have a problem with your installation or choice, they will work with you until the problem is solved or you are satisfied. Shipping is always speedy and I have never been left wondering where my order is. Who does any of these things anymore? Thank you Crutchfield!

Date of experience: December 29, 2019

Thumbnail of user gregoryb374
Oklahoma
1 review
1 helpful vote
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September 13th, 2020

I wouldn't go anywhere else for a stereo system. Not only do they have a huge selection, but they ship free and I have always received my order in 2 days. They make sure you have all the connectors and parts needed to add speakers, radio, etc to your car, and it doesn't cost extra. They give all the instructions for installing with detailed pictures of your model car. If you still have problems or questions you can call and they will gladly walk you through it. I can't say enough good things about crutchfield. They are simply the best.

Date of experience: September 13, 2020

Thumbnail of user richardc258
Arkansas
1 review
0 helpful votes
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July 31st, 2017

Purchased the Sennheiser RS 5000 as my hearing is degrading and my Sennheiser headphones, while sounding great, were not able to deliver accentuated "Voice" frequencies that I needed. I found of the 5000's 3 different sound programs #1 is not too bad and the bass is not overpowering. #2 is extremely "Tinny" and actually gives me a headache. And #3 is too much bass to hear all speech. The only sound I find acceptable is with no profile engaged, which sounds like my brothers "TV Ears" which cost about 70% less. The only real problem I have is after about 30 minutes of use my ears ache so bad I have to remove the unit. I have tried different positioning and different ear cups but to no avail. If this continues I will have to revert back to my headphones.

Date of experience: July 31, 2017

Thumbnail of user wtfw1
Virginia
1 review
0 helpful votes
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June 17th, 2021

Tip for consumers:
Mad I wasted my time with this half-scam "review" $hit. You want to make a customer out of me? Add some give to your takeVery happy I chose to order my item through Crutchfield. I already knew the product would be a premium one and the CSR who took my order via phone matched the item's quality- a pleasurable and entirely effective exchange- but the kicker?
Item arrived blazingly fast.\m/e likey.

Tip for consumers:
Mad I wasted my time with this half-scam $#*!. You want to make a customer out of me? Add some give to your take.

Products used:
F your dumbass name capture BS

Date of experience: June 17, 2021

Thumbnail of user tonyg260
North Carolina
1 review
1 helpful vote
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March 18th, 2020

Best replacement for my car radio was recommended by Ember. She followed up on my order and it was shipped the same day. I was able to install the radio 3 days after I ordered it. That is as good as service can possibly get. I have purchased items before and have never been disappointed with the product or service.

Date of experience: March 18, 2020

Thumbnail of user johnp1101
Michigan
1 review
0 helpful votes
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May 24th, 2018

Have been a long time customer over many years. What makes Crutchfield the obvious choice is the depth of support and documentation. I made an inexpensive purchase. Wanted to put a Bluetooth and handsfree setup in an 18 year old Honda. Bought an inexpensive JVC head unit. What was impressive and made it a great value was the additional material Crutchfield provided. Wiring diagram, radio removal instructions, connector and DIN mount at no extra cost.
With the materials and instructions Crutchfield provided I had the new JVC in and working in less than 3 hours after the box was dropped on my porch!

Date of experience: May 24, 2018

Thumbnail of user giovannic89
California
1 review
1 helpful vote
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December 8th, 2019

The price was magnificent! But I had issues with payment on the website... Made a call to try and solve... After a short wait, Marisa help me with my order. Marisa was very helpful and solved my issue by processing the order herself... I usually hate placing an order over the phone, but Marisa made it a pleasant experience. I received my speakers and will be installing them soon. They were packaged well and arrived earlier than expected. I can't wait to hear the difference these speakers make in my car!

Date of experience: December 8, 2019

Thumbnail of user davidb3924
West Virginia
1 review
1 helpful vote
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February 23rd, 2020

Very happy with my order experience from Crutchfield. I appreciate how they follow up with a phone call asking if there was anything else they could do and with instructions on what to expect with the shipping. Never had a bad experience with them!

Service
Value
Shipping
Quality

Date of experience: February 23, 2020

Thumbnail of user stephanr16
Florida
1 review
0 helpful votes
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October 5th, 2019

I was about to place an order just by navigating web site (which is easy) and had a question. I called the number on the web page, to my surprise on Saturday evening I got representative in less than a minute. Not only did Jill answer my question, she took the time to go over all items that I would need and the quality of items in my cart. She never tried to up sale, as a matter of fact one os the speaker set I had picked had lower reviews than a lesser priced item she suggested. Jill spent an hour on the phone with me to make sure all items were correct for my needs. Long story short, I never had such a GREAT sounding system... THANK YOU JILL... ;)

Date of experience: October 5, 2019

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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