- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
The only complaint I had was with the instructions for the install kit. Mind you, GMs insistence on odball sized radios made this harder than most people will face, but it would have been nice to have pictures or drawings of the "rear support" that needed to be cut out. It turned out to be not nearly as intimidating as at first appearance, but I had to mount the radio multiple times and use a mirror and flashlight to work that out. Once installed, though, it looks and works great!
Date of experience: August 20, 2017
Crutchfield had a variety of options at good prices. The installation kit and instructions made installing the stereo a breeze. I called tech support with one question, got the answer I needed from a helpful rep, and everything came out great. I would recommend Crutchfield to anyone!
Date of experience: September 28, 2017
Been dealing with Crutchfield for more years than I can count. It's easy to find what you want or need here and to compare components. I've only had to talk to a rep once. My Ford had a premium booster that the wiring did not show. They sent me a schematic that helped me out. I think this is my 3rd car stereo purchased here... my 4th will be here also!
Date of experience: February 21, 2018
Hello, up till this week I would have rated 5 stars always! The only problem I have is on damaged goods. I ordered a subwoofer (10in bazooka tube) and upon arrival it was damaged. I talked to gil at customer care and he was wonderful! He got my replacement here in 3 days! The problem was the day after gil call, I got a threatening email saying my card would be charged if damaged goods not returned within 14 days. It seemed like I was trying to steal or fraud in some way, and that was offensive. Maybe wait a week after return order to send threatening email. It makes customer feel dirty. However, on the bright side, I love your company! Always helpful friendly and competitive pricing. I will definitely continue business with you, just thought I'd give a suggestion. Thank you for listening.
Date of experience: April 26, 2020
I purchased a Sony dsx m80, w 45 watt rms, from Crutchfield. It was delivered on time and w all support help in the box. I didn't use their support, but I was glad they were available if I needed it. If you're so inclined, most of these jobs can be done DIY. I'd definitely purchase from them again.
Date of experience: April 28, 2021
I was shopping for a specific set of speakers for my HiFi setup and they were out of stock everywhere. A friend told me to check Crutchfield (I though they were only for car audio). Boy was I wrong, they have everything I would ever need for home audio. I ordered the speakers I was looking for, they shipped a couple hours later and I had them two days later. I will for sure be doing all of audio business with Crutchfield in the future.
Date of experience: May 12, 2021
Crutchfield stands head and shoulders above other audio equipment sellers today.
The broad equipment choices, staff knowledge of it and after-sale support are first class.
Also remarkable is the wide price range of the equipment, carefully curated. From sub-$50 headphones to five-figure audiophile hardware, its a superb collection.
Date of experience: April 19, 2018
Wanted some small powered speakers for the home office. Impressive sound stage on the second level of my desk. Bass is impressive for 4" drivers, would not need a subwoofer. Remote is big, but you can stand it up.
Date of experience: July 16, 2020
I have never had a hassle with Crutchfield, the customer service is above any expectation, they are expert in the matter, their suggestions are on point, and always go above and beyond to help in every purchase!
Date of experience: December 29, 2019
Product was delivered fast and I love the speaker. The home entertainment system now sounds great.
The other subwoofers I looked at to fit in this small space were rated low. This Bowers and Wilkins is fabulous
Date of experience: December 5, 2020
I have ordered many items from Crutchfield over the years. I think my very first purchase was back in 2002(I bought an iPod) and just recently bought a JL Audio 3 1/2" Dash Speakers, and 300 Hz Bass Blockers(2019). Their customer service is still top notch and was able to answer every question I had. Even if I just call for a system I'm trying to build. Crutchfield will also be my go to for car audio needs. Thinking about picking their brain about Home Audio next..
Date of experience: March 18, 2019
Their website was easy to use. The installation kit and instructions were great and made installing my stereo a snap. I highly recommend the fabricated wire harness, for $25, it makes the installation just plug and play.
Date of experience: August 4, 2018
The radio I purchased was great. The expensive install kit which was $180 was cheaply made and the clips did not match up with the OEM parts. So basically I have a nice radio sitting in a crappy aftermarket housing in my dash board. I purchased a $30 kit from a local car audio store that will fit much better. A little disappointed I spent the extra money on the high dollar install kit.
Date of experience: September 25, 2018
Bought Scratch and Dent Polk Audio Signature S50, Price $462.53. When delivered had two dents on back of case and fix it with black magic marker. The cases are black to, So do not see dents. The plastic foot on bottom of one speaker was broken. Called Crutchfield, They said that is part of dent and scratchs. Broken foot is neither dent or scratch. Speaker will no stand straight. Will have to glue it. BE aware it's not only dents and scratchs. As you can see in picture i taped for now until glue comes..
Date of experience: August 26, 2020
They aren't the cheapest around, but their customer service is second to none. I believe Crutchfield will do whatever it takes to make you happy as long as you are fair and honest with them if an issue should ever arise (which they usually don't with good companies). Their people are wonderful to deal with, being very friendly, helpful, and knowledgeable.
Tip for consumers:
Crutchfield is a very honest and customer oriented company that works very hard to satisfy their customers.
Products used:
Car stereos, amplifiers, subwoofers, speakers. Home theater receiver. Cameras, lenses, and accessories.
Date of experience: March 7, 2022
I have had nothing but great experiences with these people, they are phenomenal.
I am possible the worst person to deal with, I nitpick performance and return many items. In truth, I'm amazed they haven't put a restraining order on me (yet). You can deal with Crutchfield in absolute confidence. They stand behind their products and their support is top notch.
Date of experience: November 10, 2019
Otis provided various alternatives when I was seeking to buy a high-end digital storage device and amp to be used with PSB Infinity speakers I had purchased many years ago from Crutchfield's. He was very knowledgaable and laid out the pros and cons of various models and guided me. No pressure to buy.
Date of experience: March 5, 2020
Never done anything like this before, the instructions and wire guide were invaluable. That made it super easy to disassemble the console and replace the unit. I was worried about splicing wires but it turned out to be good. All in all I got a solid unit for a great price and got to install it all by myself. What more could a guy ask for
Date of experience: July 1, 2020
Why waist time and gas driving around to different big box stores, and stores that sell electronics, just to find out they don't have what you're looking for. With Crutchfield free 3 day shipping and competitive prices, (usually lower) get what your looking for and have it delivered to your front door. They have amazing products and awesome customer service. I've been a customer for years and have zero regrets.
Date of experience: May 24, 2020
The first Customer service rep heled me choose the correct car stereo for my needs. They gave me a wiring harness to fit what was already installed in my vehicle. It arrived quickly. The customer service rep helping me with the installation sent me YouTube videos and helped me install it step-by-step by having me show him what I was doing through my phone. He was great and very patient
Products used:
Pioneer car stereo
Date of experience: December 29, 2020
Great customer service is only the beginning. They offer plenty of suggestions as well as a lot of helpful tips to make your experience great. Their representatives actually care about their customers and their customers experience. If you add all this up and factor in good quality products as well as the open box specials. This puts all of the odds in your favor to make visiting their website a pleasurable experience. Do not miss out
Date of experience: July 30, 2015
When I am in need of or in the market for electronics, Crutchfield is my go to vendor for two major reasons... their customer service and their technical support. If there is any company in any industry whose customer service exceeds that of Crutchfield's, I have not met them. Their technical support is also unequaled. I could spend much time elaborating on those two factors, but suffice it to say, if you purchase electronic equipment and you've never used Crutchfield, you're missing out on an incredible, lifelong experience.
Date of experience: February 12, 2018
Cosmos and a number of other Crutchfield representatives were wonderful assistance with helping me make the right choice and purchase. I received my speakers within 3 days of the initial order. There was a little shipping to one of the speakers. Crutchfield took care of the problem immediately.
Thank you for the great selection, advice and service.
Date of experience: December 10, 2018
Everytime i order stuff here, its great how they give me everything i need and throwing discounts on it. Everything connected and plugged up perfectly. I will be coming back to these guys for any other car audio assistance I need. No need to deal with some car audio store salesman trying to "cut me a deal"
Date of experience: June 3, 2020
I installed this radio MYSELF! It was more simple than I thought. The quality is great for the price! I have zero issues/co. Aints... except for the super brightness of the display buttons(power, volume, and USB). The screen brightness can be dimmed tho. Over all, I give this purchase 2 thumbs up!
Date of experience: November 11, 2020
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
