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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user donf266
Ohio
2 reviews
1 helpful vote
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February 8th, 2019

They make it simple to do it yourself as they include all needed parts and information to easily install and configure items to your specific application. They provide additional support in the event that additional information is needed. I have been a customer for more than 10 years and I have found some items at a lower price, but the other suppliers don't include the specific information or adapters for a clean complete installation.

Date of experience: February 8, 2019

Thumbnail of user patrickg344
Texas
18 reviews
40 helpful votes
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July 20th, 2020

Always great, the best customer support. It was exactly what I ordered. Arrived quicker than expected. I found the website easy to use with great information, good selection and fast order processing. I couldn't be more satisfied.

Date of experience: July 20, 2020

Thumbnail of user melissab209
Nebraska
3 reviews
0 helpful votes
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January 18th, 2018

After doing some research in stores and online, I purchased a Klipsch sound bar through Crutchfield. It was the same unit that I looked at in store for more than twice the cost than what Crutchfield had it for. The process was very easy. The item arrived very quickly. Once I got it hooked up I was impressed at the range of sound and the quality. I will definitely look to Crutchfield for my electronic needs and recommend them to others as well.

Date of experience: January 18, 2018

Thumbnail of user flagrouper
Florida
1 review
1 helpful vote
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October 15th, 2023
Verified purchase

This place has live people that can help you with any questions for installing their equipment. I cannot believe in this day and age you can get live help in less than a minute

Products used:
Speakers

Service
Value
Shipping
Returns
Quality

Date of experience: October 15, 2023

Thumbnail of user joseg210
Pennsylvania
1 review
0 helpful votes
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July 30th, 2018

Great service always, you always find the right product your looking for. I've have been shopping at Crutchfield since the early 90s their products are always great quality wether it's the lowest price item or the highest. Yes sometimes they are a few dollars more than the completion but you're never disappointed.

Date of experience: July 30, 2018

Thumbnail of user crosbyh
Alaska
2 reviews
0 helpful votes
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January 28th, 2021

Ordered a new radio for my Silverado. Was pretty confused right at the start with all the wires that come with the package.( I am not an electrician.) after a phone call to the service desk they were able to connect with my iPhone camera and walk step by step through what I needed to get this installed done. A job that for sure would have taken me all day on my own done in a half hour. Killer service!

Products used:
Single din car stereo and wiring harness

Service
Value
Shipping
Quality

Date of experience: January 28, 2021

Thumbnail of user op6
Colorado
1 review
1 helpful vote
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September 22nd, 2020

A pair of headphones I purchased through crutchfield had been marked down almost $80 because they had apparently been opened before; had it not been for the discount I wouldn't have guessed. Good as new, very pleased with quality and service.

Date of experience: September 22, 2020

Thumbnail of user sheilar57
Oklahoma
1 review
0 helpful votes
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February 21st, 2018

This is an awesome product. The sound on our TV just wasn't up to par for an elderly couple with some hearing loss. The clear voice setting now lets my Husband hear and understand what the news anchor is reporting. Thanks again for such an easy solution; the delivery was fast and the price great.

Date of experience: February 21, 2018

Thumbnail of user johns3685
Connecticut
1 review
0 helpful votes
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March 6th, 2019

That's how I would describe Mick, the Crutchfield rep who advised me on setting up my home wi-if network. Mick spent time with me on the phone and did not attempt to over-sell. Before calling Crutchfield, I was nervous about attempting anything electronic. But after speaking with Mick, I know that I'll have the wi-fi up-and-running in no time. Dealing with Crutchfield is exceptionalthey're definitely consumer-friendly!

Date of experience: March 6, 2019

Thumbnail of user scottj221
New Jersey
1 review
0 helpful votes
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July 1st, 2019

Easy to research things on their website, then just pick up the phone to ask a few questions, the reps on the other end are always very helpful, knowledgeable and no pressure, makes purchasing a pleasure.

Date of experience: July 1, 2019

Thumbnail of user toddz10
Missouri
1 review
0 helpful votes
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November 17th, 2018

I have purchased from Crutchfield before. I have never had any bad experience with them. So needing a new home theater receiver, I turned the Crutchfield and found a receiver I wanted at the price I liked. Shipping and handling was very well tracked and the entire process went smoothly.

I love the new receiver and will continue shopping with Crutchfield.

Date of experience: November 17, 2018

Thumbnail of user jackd374
Washington
2 reviews
1 helpful vote
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December 19th, 2019

Totally changes sound experience in our kitchen: both TV and streamed music. Wonderful. The one problem: a critical optical cable was not included: the web site should have emphasized one wasn't included: we would have added it to the order for sure! Since we live very close to a Best Buy, $14 later we were good to go but would rather give the business to Crutchfield.

Date of experience: December 19, 2019

Thumbnail of user davet547
California
2 reviews
11 helpful votes
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May 25th, 2020

I had never used Crutchfield before, but I needed a new Subwoofer for my Home Theater and have been seeing their ads for a while. Looked on their site, great selection, great prices and super easy user interface to order and pay. They shipped it FOR FREE...( amazing) and it got here in 2 days. Got instant confirmation after ordering, update when it shipped and it arrived in great shape. Sooooo Easy. Going to replace my receiver soon Nd I'll go back to them for sure.

Date of experience: May 25, 2020

Thumbnail of user martinw112
Ohio
1 review
0 helpful votes
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September 15th, 2018

I purchased a set of outdoor Nest Security cameras. They were quickly shipped and received and installed within two more days. I spent one day adding an electrical outlet to my garage to provide power to the cameras. The second day was involved in mounting the camera and routing the cable through the brick wall into the garage.

Date of experience: September 15, 2018

Thumbnail of user johnm7240
Utah
1 review
1 helpful vote
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April 30th, 2021

If your paying a little more it's totally worth it! I have no experience at all installing car stereos just a decent mechanic. The people who you work with are outstanding! Any issues they will help in every way and won't stop until they know you are on the right track. Outstanding a huge thank you for all you have done Crutchfield! P. S I totally miss placed a Data link harness and called thinking it wasn't in the package they were totally cool about it and told me they would send a replacement by the time I found it and called back they had sent it overnight and it was to late to stop it. With these guys it was no issue! Really outstanding!

Tip for consumers:
Best ever

Products used:
KENWOOD car stereo and all the needed hook ups

Service
Value
Shipping
Returns
Quality

Date of experience: April 30, 2021

Thumbnail of user elliottl15
District of Columbia
1 review
0 helpful votes
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July 15th, 2018

Though Crutchfield is primarily an online business, I had a few questions regarding the title item and other options so I called. Marisa answered my questions patiently and professionally and made life easier by taking my order over the phone. The player arrived in two days and, so far at least, lives up to the high level of the reviews. Just a few days later, I ordered online a pair of Klipsch floor-standing R-26F speakers that also arrived in two days and have beautiful sound. My only issue is where to store the boxes. I appreciate the personalized service and followup.

Tip for consumers:
Talk to someone at Crutchfield if you have any questions.

Service
Value
Shipping
Quality

Date of experience: July 15, 2018

Thumbnail of user mikeb465
North Carolina
1 review
0 helpful votes
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March 7th, 2018

After searching on the Crutchfield web site and easily finding what I was looking for I placed my order and it was delivered to my front door in less than 24 hours. My order also included any instructions needed and a support number in case I had questions. Placed my first order 30 years ago and still a happy customer.

Date of experience: March 7, 2018

Thumbnail of user rachelc307
Mississippi
1 review
0 helpful votes
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March 22nd, 2019

I am really enjoying my new headphones. The Sales Advisor, David, was extremely knowledgeable and helpful. I told him what I was looking for and he offered solutions in a variety of price ranges to fit my budget. This was an expensive electronic purchase for me and David helped me feel good about what I was getting. He's the best!

Date of experience: March 22, 2019

Thumbnail of user deand78
Texas
1 review
0 helpful votes
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January 1st, 2019

Read all reviews for my needs on a Sound Bar. Klipsh has always been my favorite speaker, I have been to the factory. Ordered the Sound Bar and 2 days later had it installed and running within 5 minutes. Great Christmas present to myself. Fast, Easy and accurate order thru Crutchfield as always, and the price was in line to everywhere I looked. Great customer Company who cares!

Date of experience: January 1, 2019

Thumbnail of user hunterm25
Washington
1 review
0 helpful votes
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March 7th, 2018

Speakers came with all adapters for my car, so they just plugged in. I had issues with billing and customer support was extremely quick and helpful when diagnosing the problem. Finally I was sent a personalized guide on how to remove and replace the stereo and speakers in my car. On top of all this, I know that they'll replace anything that breaks free of charge.

Date of experience: March 7, 2018

Thumbnail of user dariang1
North Carolina
1 review
0 helpful votes
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June 30th, 2018

I have had a great and easy purchase through crutchfield. They included all the necessary items to install my new radio and instructions were pretty good maybe not if you had a different setup. Shipping was very fast and I love the expandability of the radio I purchased. I can get a backup camera and even a Sirius XM receiver to install

Date of experience: June 30, 2018

Thumbnail of user uriahg
Iowa
2 reviews
0 helpful votes
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October 23rd, 2017

I've purchases many car stereo systems, all from Crutchfield. They always have the best price, or at least will match it if they don't. There selection is by far the best around, and they cover every aspect you need from the stereo, to speakers to amps, etc... and there staff really really knows there stuff. They've helped me build some fantastic systems, and they don't care about selling you the most expensive, they care about you getting the most for your money, and it really shows, especially after four times going through the process and each time receiving the same great customer service. A+++

Uriah Giroux

Date of experience: October 23, 2017

Thumbnail of user gregc188
Arizona
1 review
0 helpful votes
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November 5th, 2018

Just purchased a Audioengine B1 Bluetooth receiver. Product delivered very quickly in great packaging. Worked as advertised; plug in and go!

Now in addition to being able to listen to vinyl and CD's on my old (but good) stereo, I can now enjoy streaming content as well. Perfect!

Date of experience: November 5, 2018

Thumbnail of user joshh275
Utah
1 review
0 helpful votes
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October 12th, 2020

Really appreciate how Crutchfield knew the complexities of my Suburban and its Bose speaker system. Saved me a ton of research and headache. Best of all, it worked on the first try. The instructions weren't perfect, but I am happy with the outcome. Simplified my car stereo replacement.

Date of experience: October 12, 2020

Thumbnail of user grantk215
Canada
3 reviews
23 helpful votes
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October 13th, 2023

I recently purchased a stereo and installation kit from crutchfield.ca for my truck. If you buy both at the same time you get a discount on the installation kit that makes it nearly free and you get free shipping. The stereo was nice but the installation kit didn't fit even though I talked to one of their advisers first. I called them and they told me I had to order a different installation kit from them but don't worry they would take care of it. So I ordered another kit, paid for it and the customer rep said he would remove the charge so it would be free. Two days later I noticed I was charged the full amount plus about $30 extra. I phoned and asked another customer rep what was the deal. She says that I had to pay for the new installation kit (I must have heard the other rep wrongly) and I had to pay the shipping to get it. When I heard this I said is it shipped yet, she said yes and then I said I was just going to send everything back. She said yes you can return everything but you have to pay to ship back everything to the United States and there would be a 15% restocking fee on top of that. This whole ordeal was a nightmare and their customer service just straight out lies to you.

Products used:
Nothing yet, still waiting on the 2nd installation kit

Service
Value
Shipping
Returns
Quality

Date of experience: October 13, 2023

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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