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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user thomasd141
Florida
2 reviews
0 helpful votes
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April 11th, 2018

Did not order the Onkyo receiver Dave recommended, but the technical discussion we had helped to clarify for me what I needed and wanted most. I ordered a Yamaha receiver instead which arrived on time and in excellent condition. I set it up and its working to perfection. Dave's technical expertise and brand knowledge helped to cut through the overwhelming maze of technology and choices. Five thumps up for Crutchfield!

Date of experience: April 11, 2018

Thumbnail of user rolanda62
Arizona
1 review
1 helpful vote
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February 4th, 2022
Verified purchase

Was trying to install an after market radio in my car and gave up because I couldn't get it to work. Found an ad for Crutchfield and thought I give it a try. They worked with me to find a solution. After receiving the items tried the install again. Still had audio problems but the tech told me to try a different wiring hookup. It worked. They treated their customers with respect and also get the solution. I wouldn't recommend any other place for car stereo installation pieces and help. Bravo!

Date of experience: February 4, 2022

Thumbnail of user joeg524
Georgia
1 review
1 helpful vote
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April 22nd, 2020

I've been ordering from Crutchfield for over a decade now for everything from TVs to wireless earbuds, and I've never been disappointed or had a bad experience. Great customer service, competitive prices and free tech support if and when you have problems. They are the best in the business, hands down.

Date of experience: April 22, 2020

Thumbnail of user andrewm472
California
1 review
0 helpful votes
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September 17th, 2018

I have shopped with Crutchfield before and I really enjoy the blog/education they provide about car installations. Not to mention they have some quality stock factory component replacements with very detailed r&r instruction of many, many cars and trucks.

Date of experience: September 17, 2018

Thumbnail of user ericz122
Pennsylvania
1 review
0 helpful votes
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June 10th, 2020

Colors are spectacular! Easy to setup, even onto Directv. Streaming services included, if you have valid accts. Easy setup to external speaker system also. Pricey but picture quality will seem to make the purchase worth it!

Date of experience: June 10, 2020

Thumbnail of user dallesc
Tennessee
1 review
0 helpful votes
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October 12th, 2017

The new stereo in my car is fantastic. Although I had trouble wiring everything together and getting through the instructions, I just called up the tech support and they had me back on my feet in no time. I didn't want to pay anyone else to do this installation for me, but I wasn't able to do it all by myself. Crutchfield's support was super helpful and I will always appreciate them

Date of experience: October 12, 2017

Thumbnail of user gheeb
Texas
1 review
0 helpful votes
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August 21st, 2019

Was planning to buy from Amazon when a friend turned me on to Crutchfield. Could not have been better. Great price easy instructions no guesswork. All the parts that I was trying to figure out on my own all together ready to go. Easy Easy.

Date of experience: August 21, 2019

Thumbnail of user tima145
Iowa
1 review
0 helpful votes
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October 24th, 2018

I have shopped at Crutchfield before, but mostly window shopping. I had to replace my daughter's radio so I came here first. Selection was great. Prices were competitive. But then add in the free installation gear and it was a no brainer. She loves the stereo and with installation gear was excellent. I will definitely be back.

Date of experience: October 24, 2018

Thumbnail of user petert143
Vermont
1 review
1 helpful vote
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December 26th, 2017

Package of Canon 77D contained a memory card incompatible with the camera. When I called in to inquire, the sales rep was quite unresponsive and unfriendly urging me to buy the correct card on my own.

Date of experience: December 26, 2017

Thumbnail of user williamc2034
Alaska
1 review
1 helpful vote
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December 7th, 2020

I rarely review my shopping experience, since when you read a review you never know whether you are reading an honest opinion or something that has been written to boost a websites ratings. After looking for quite some time to find speakers that would fit in my 2016 F-150; I found what I was looking for and placed my order. The Infinity speakers were exactly what I was looking for and were very competitively priced. The instruction sheets, wiring harnesses, and the panel tools that I ordered will make sure that the installation will be an easy one. Even with the shipping slowdowns caused by the current pandemic, my speakers arrived within four days and in perfect condition. I have used Crutchfield for a number of years for all of my car audio needs, and have always had a very enjoyable shopping experience with them. Thank you again Crutchfield for a job well done!

Date of experience: December 7, 2020

Thumbnail of user garyk184
Minnesota
1 review
0 helpful votes
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May 26th, 2018

Good selection and using the what fits my car helped. I almost bought speakers that were not going to fit right. Received my order in 3 days. Speakers fit right and sound so much better tha the old ones.

Date of experience: May 26, 2018

Thumbnail of user jamesn255
Hawaii
1 review
0 helpful votes
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July 26th, 2018

I am very pleased with my order, everything came in on time. Installation was simple and easy and with the plug and play wire harness, which I recommend is the fastest Install I have ever did. Thank you Crutchfield.

Date of experience: July 26, 2018

Thumbnail of user darwinb23
Kansas
1 review
0 helpful votes
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September 6th, 2018

I have bought two separate recievers, one tv, and now eight speakers thru Crutchfield and am once again very pleased with the product and service.
No doubt I will continue to be a customer of Crutchfield.

Date of experience: September 6, 2018

Thumbnail of user ronaldd453
Florida
1 review
1 helpful vote
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May 28th, 2021

I ordered a pair of front speakers for my Jeep Wrangler. I found them through Crutchfield at a good price, but when you add the included wiring harness and instructions, it's a great price!
Super good quality, fast shipping and super happy with the product.

Products used:
speakers

Service
Value
Shipping
Quality

Date of experience: May 28, 2021

Thumbnail of user juliob40
Michigan
1 review
1 helpful vote
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December 6th, 2019

Dedicated people and very kind representatives. No matter who you call, they are all willing to help and best of all knowledgeable individuals, great support and return items is a breeze. If you have issues with any item like I had with a receiver, all I had to do was wait for the new one and then send the defective one. Over all a great company to do business with. When I shop on line a like fast delivery and good support and they have both, I'm a happy camper with crutchfield.

Date of experience: December 6, 2019

Thumbnail of user robint96
Arizona
1 review
0 helpful votes
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December 12th, 2018

I ordered a cobra 400 radar detector last summer. It has worked so well for me I bought my wife one for Christmas. I ordered it in December. It took one week to get during the holiday mail rush. Excellent job guys!

Date of experience: December 12, 2018

Thumbnail of user toddb157
Wisconsin
1 review
0 helpful votes
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August 9th, 2018

I've installed many car stereos, but this was by far the easiest installation I've performed. The instruction sheet and the $25 Crutchfield Ready Harness service was definitely worth the money. No headaches, all went smoothly. Will use Crutchfield again in the future.

Date of experience: August 9, 2018

Thumbnail of user matthewm519
Ohio
1 review
0 helpful votes
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October 26th, 2019

I'm super impressed by the sound quality these little guys put out. Hard to believe the deep clean bass out of a shallow 10" subwoofer. Don't bother buying anything else you won't be disappointed with the quality of JL Audio.

Date of experience: October 26, 2019

Thumbnail of user josephs940
California
1 review
2 helpful votes
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February 8th, 2020

From the help of an online expert, to the shipping and delivery of my packages, my Crutchfield experiences' have been superb! I will not only continue to order from them, but I will highly recommend them to every audio addict I know!

Date of experience: February 8, 2020

Thumbnail of user carolg191
Colorado
1 review
0 helpful votes
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May 11th, 2018

Headphones arrived in a timely manner. The day after they arrive I noticed on the website the price had decreased by $50. Gave them a call. The $50 was immediately credited to my account. No hasle, just great customer service.

Date of experience: May 11, 2018

Thumbnail of user jennyj90
Colorado
2 reviews
0 helpful votes
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December 14th, 2018

I wanted to purchase a stereo receiver to replace my current receiver that broke. Website was very informative & good details on current products they carry. When I called CS, I got great help to decide on which one would fit my components that I currently have. Bought that day & rec'd in 3 days! Great experience...

Date of experience: December 14, 2018

Thumbnail of user alanl428
Utah
5 reviews
4 helpful votes
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September 24th, 2021

Crutchfield is really cool. I paid extra to have them pre wire my head unit, all I had to do was plug it in. Very fast shipping, order came out of Kentucky and arrived in 3 days. I have used them in the pass and will continue in the future!

Products used:
Speakers

Service
Value
Shipping
Returns
Quality

Date of experience: September 24, 2021

Thumbnail of user stevenm1215
Arizona
1 review
1 helpful vote
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November 12th, 2020

I was very impressed with this service and not knowing that it was possible to order a car radio receiver and install it at home was a great thing to discover. I had a minor issue wiring things up to my original car wiring harness. But the tech support team was very helpful and we were able to resolve the issue quickly. You guys do great work!

Date of experience: November 12, 2020

Thumbnail of user victorh31
California
1 review
3 helpful votes
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August 5th, 2014

Do not buy from them their customer service is horrible. After they have your money they give yu the run around and do not stand behind their products at all. I now have a 700 dollar piece of junk that they said they would fix and one of their managers backed out of it. Save your money and buy from somewhere that values its customers.

Date of experience: August 5, 2014

Thumbnail of user angelf86
New Jersey
1 review
1 helpful vote
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May 18th, 2020

Just to start i like that you can put your vehicle in and it gives you all things needed for your vehicle. Shipping was hands down super fast. Very informative. I ordered a radio for myself. Liked the service and fast shipping that I bought another radio for my wife vehicle. Would recommend and order from here again soon.

Date of experience: May 18, 2020

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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