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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user jenng9
Massachusetts
1 review
0 helpful votes
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May 7th, 2015

I have always gone through Alpine & ebay for sound systems in the past.
My friend told me to order through Crutchfield. I am very pleased with my experience.
I have a jeep wrangler and need top quality and waterproof products for offroading.
An employee named Rusty helped me with everything, I didn't even have to stress and look around forever online. Great company!

Date of experience: May 7, 2015

Thumbnail of user tomd176
Georgia
1 review
0 helpful votes
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March 14th, 2018

I probably have not used your services since college. It was the go to place then and even better today. In the day I used to put in a number of systems for friends and customers. Final year of college I averaged about in install a day, but I have not done that for over 30 years. I am not so confident of my knowledge of today's automobile wiring. So I ordered the pre-wired kit. This way the install was simply plug and play. The Emailed PDF instructions and detailed photos made the install a breeze. The few bucks the harness cost vs time to install was well worth it. I am willing to bet those that get that service have less returns and less burnt up stuff after the install. Thanks

Date of experience: March 14, 2018

Thumbnail of user randr2
California
1 review
1 helpful vote
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March 18th, 2020

You can't EVER say that Crutchfield doesn't take care of their customers, because their approach to customer service is a thing of beauty... now, if we can get the prices a little lower, that'd be great, but I say that knowing that you gotta pay for such service sometimes

Date of experience: March 18, 2020

Thumbnail of user ericm2060
Virginia
1 review
1 helpful vote
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December 5th, 2022

Crutchfield comes through again. I needed a new audio solution for my open concept living room. The home theater receiver and surround speakers just weren't cutting it because of the lack of walls and the high vaulted ceilings. Sound was getting lost. Crutchfield suggested a sound bar solution that projects the sound at the seating positions. What a huge difference! I love that they listened to my issues and found the right solution for me rather than just trying to sell me something.

Products used:
Sound Bar Speaker and Sub

Service
Value
Shipping
Returns
Quality

Date of experience: December 5, 2022

Thumbnail of user joseana
Washington
1 review
1 helpful vote
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June 28th, 2018

I own a 2013 Prius and this kit is all you need it plugged right into the factory radio in the back. Comes right on every time when you put car in reverse. I was by myself and it took me about two hours to install from start to finish.

Date of experience: June 28, 2018

Thumbnail of user carolk208
California
2 reviews
0 helpful votes
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November 24th, 2018

I bought an expensive (for me anyway) camera from Crutchfield. I chose them because of their reputation and because of the mileage offer from American Airlines Aadvantage Shopping. The website was easy to use. Shortly after my order, Crutchfield called me to confirm the order, an extra security step which I appreciated. The order arrived on time and was packed in a box with "starch tech" peanuts, which made me feel even better about the order. I highly recommend this company.

Date of experience: November 24, 2018

Thumbnail of user kents134
Oregon
2 reviews
1 helpful vote
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February 25th, 2021

Crutchfield provides an extensive knowledge base coupled with selection and competitive pricing amounting to good value. I always check with Crutchfield when evaluating purchase options for audio, video and home theater gear as I know they have knowledgeable staff, a good selection, competitive pricing and quick shipping.

Products used:
Television

Service
Value
Shipping
Quality

Date of experience: February 25, 2021

Thumbnail of user michaels1391
Florida
1 review
0 helpful votes
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May 19th, 2018

I have been a Crutchfield customer for several years and the knowledge of the products they sell is incredible. They take the time to make sure you fully understand what you need and what you don't need, all staying within whatever your budget. You won't be disappointed

Date of experience: May 19, 2018

Thumbnail of user calvins62
Colorado
1 review
0 helpful votes
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October 8th, 2019

I haven't put a stereo in a vehicle since 2006. When I bought an older vehicle that was begging for a updated stereo I knew I would turn to crutchfield as they have the best customer service, equipment and parts to get exactly what I wanted done!

Date of experience: October 8, 2019

Thumbnail of user billc277
California
1 review
0 helpful votes
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April 18th, 2018

My order took only two days and installed with ease. I was disappointed with the instructions supplied. No mention of installation except reverse of removal. I had to revert to you tube to complete install.

Date of experience: April 18, 2018

Thumbnail of user keithk250
Massachusetts
1 review
0 helpful votes
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February 15th, 2020

Going with crutchfield takes all the guess work out of putting a audio system together. Helpful reviews and perfect fit gear, along with customer unmatched. They do the home work and you get the rewards.

Date of experience: February 15, 2020

Thumbnail of user guillermor12
Texas
1 review
0 helpful votes
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March 31st, 2018

I order a CD player with Bluetooth also for my 2000 Dodge Dakota, everything arrived in great shape installation instructions by email, went to auto parts store to buy wire connectors, took about 45 minutes for install. I highly recommend Crutchfield.

Date of experience: March 31, 2018

Thumbnail of user biscoh
Egypt
1 review
0 helpful votes
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April 8th, 2018

I have been buying from you for years. I have had complete satisfaction, even when I returned one item. Your description of products, potential suggestions to enhance your purchase and advice if you have a question. The only thing I have not been able to figure out is how to use the point I have accrued.
I recommend you to my friends, something i don't usually do.

Date of experience: April 8, 2018

Thumbnail of user darrenw85
Texas
1 review
1 helpful vote
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November 25th, 2019

Ordered radio and it came super fast. Installed it on Saturday and needed help. Called and got an expert on the phone. He got the radio working like he was here. He quickly knew what was wrong and relayed the fix. Way to go.

Date of experience: November 25, 2019

Thumbnail of user walts18
Texas
1 review
0 helpful votes
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September 15th, 2018

I had a good idea of the product that I wanted. Woody was very helpful and helped me complete the ordering process without any problems.

The product that I ordered arrived on time, the packaging seemed secure and there was no indication as to what was in the box. Very important with audio equipment.

Date of experience: September 15, 2018

Thumbnail of user jeffreym102
California
1 review
0 helpful votes
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April 4th, 2018

I did extensive price and product research and elected to go with Crutchfield. I live in Alaska and the shipping quote was reasonable; the items arrived quickly and well packed. I have ordered various items from Crutchfield over a period of 10+ years and have never had a problem with products or customer service.

Date of experience: April 4, 2018

Thumbnail of user kennethm208
Ohio
3 reviews
0 helpful votes
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May 31st, 2018

5 stars because Crutchfield has a vast stable of well-researched products, makes sure that the best pricing can be offered and has the servicing staff who are all dedicated to navigating you to the best product for your needs while getting that product at the best possible savings for you. What's not to like?

Date of experience: May 31, 2018

Thumbnail of user miker515
Virginia
1 review
0 helpful votes
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June 24th, 2018

I have had many trucks in my life and never satisfied with the stock stereos. Since the very first one I have used Crutchfield to equip them with better head units and speakers. I have never had an issue with ordering, getting, or installing any of them. I dont see any reason to go anywhere else when they have shown me they are the best in the business.

Date of experience: June 24, 2018

Thumbnail of user daniela270
Illinois
1 review
0 helpful votes
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July 3rd, 2018

The Cambridge SR20 sounds great and the recommendation to choose it was much appreciated. I had a question on attaching the Rocket 44 speaker cables and called customer support and together we figured out that there were plugs in the caps and by taking them out, the banana plugs would fit. The sound is spacious and well defined and the dynamic range is clear and crisp. Very pleased.

Date of experience: July 3, 2018

Thumbnail of user michaelm4649
Texas
1 review
0 helpful votes
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May 17th, 2020

Great pioneer stereo and fast shipping! The stereo came with single din and wire harness that was free for my 99 Ranger. The only complaint I have is the stereo didn't fit the single din, luckily the old single din that was already installed in my truck did fit the pioneer stereo. No issues with the wire harness. The pioneer stereo looks and sounds great!

Date of experience: May 17, 2020

Thumbnail of user raymondc35
India
5 reviews
17 helpful votes
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October 15th, 2014

Crutchfield is one of the best online sites to know more about the car audio systems. Actually I have no idea about the electronic items. But, once my car system have a complaint and that time, I used this site to solve the problem

Date of experience: October 15, 2014

Thumbnail of user jerads4
North Carolina
1 review
1 helpful vote
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November 22nd, 2020

Crutchfield's website is an excellent shopping location for electronics. The search functions well and it's organized to find what I need. The biggest differentiator is the product reviews by their staff and the more detailed product descriptions/specifications. I find more about the products here than any other site. Plus, their how-to guides are an excellent resource.

Date of experience: November 22, 2020

Thumbnail of user tmothyt
Connecticut
1 review
0 helpful votes
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December 1st, 2017

Easy to find what I was looking for and good suggestions. Along with plenty of available info to make me feel comfortable that I was making the right purchase. Quick transaction and fast delivery. Thanx

Date of experience: December 1, 2017

Thumbnail of user timg425
Tennessee
2 reviews
1 helpful vote
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November 17th, 2019

I needed to order a wire by harness for a company located system. The tech I called at Crutchfield was incredibly helpful and clear, and it seemed like he was genuinely interested in helping me. Not something I see a lot of these days, and it was really refreshing! The part was exactly what I needed!

Date of experience: November 17, 2019

Thumbnail of user karinl57
Iowa
1 review
1 helpful vote
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September 16th, 2020

Love the TV... size & quality exactly what I was looking for. Also I appreciate the free 2-day shipping as well as the text message updates. A few months ago I purchased a Denon sound system and had the same results.

Date of experience: September 16, 2020

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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