Crutchfield

Terrible customer service. Had to go through all the hassle of setting up my account for international purchases and was told after a while that they were unable to fulfill any orders of any kind to me for whatever reason. I complied and did everything they asked me to (which I never had to do with any other stores). If they do not welcome international customers, they do not accept their money. Do not invite them to log in and place an order. This is all Marlon Cerritos terrible customer service. And I blame him for losing me as a customer so their superiors should know that I'm walking away with thousands of dollars to another stores just because of him.

Crutchfield poor service after the sale

Purchased new higher end Denon receiver because of the tech support services available. Had problems with our receiver from the beginning with no sound at times. Crutchfield was not willing to exchange the three week old unit and had no solution to solve the problem other than to ship our new receiver into a service center at our expense. We could have and now know, should have just purchased the Denon receiver from place with better price as Crutchfield customer support isn't worth anything but a friendly person to socialize with on the phone

Always happy with education provided, product selection, and pricing. They've been most helpful in choosing what will work best for my vehicles. I've purchased approximately 2 full vehicle systems, a few odds and ends of bluetooth items, etc. Usually receive free shipping, and items arrive quickly.

I've bought multiple different products from Crutchfield over many years. Every time the product was exactly what I wanted and delivered promptly. Information on website and staff is top notch. This won't be my last purchase from Crutchfield.

Great help from Tim when I asked if the headphone amplifier would work on my older flat screen Samsung. He checked and said it would. The amp arrived all the way to me in Hawaii, with no added shipping charge added. Plugged it into the audio output and it worked perfectly. No hum, volume knob feels very solid as does the whole amp even though it is made in China. It's nice to find a vendor who actually knows the product they are selling.

Have used this site for years now great customer service that is always willing and eager to help answer any questions I have. You can tell them what you're trying to accomplish with your sound system and ask for suggestions. All staff seem to be very knowledgeable of the products all of which are high quality name brands. Ive ordered multiple sets of speakers and stereos for cars site shows everything I'll need for install and they send me free picture instructions. Ive always been extremely happy with my purchases and the service. I always refer friends to their site. Prices are very competitive and shipping is fast.

Found what I wanted ordered it for my year car. I got everything I needed radio 4 speakers. Wire harness for speakers and radio to the car. No cutting of the wires was required with everything I got. Crutchfield sent me s lot of free stuff as well that made my install even easier. I am already planning on ordering another system for my wife's vehicle. I will be using this same website. One more thing before I go I needed to have a couple questions answered. So I got on chat and asked they were unable to help me because it was a technical question. They did give the tech my number and they called me a few minutes later. All in all one of the best sites I have ordered from in long time and customer service is top notch. At least it was in my case. Good luck to everyone else don't be afraid to order from this site if you need help just ask they are VERY HELPFUL!

My low mileage (291,000 miles) 1994 Saturn SL2 needed a new radio. Went to the Crutchfield web site, entered my auto year, make and model and boom, all the radios that would fit were displayed. Was pleasantly surprised to find that they had a large selection and customized installation instructions for my 26 year old car. Picked out a nice mid priced radio added it to my shopping cart and then clicked on the installation kits tab and again surprised that the installation kit was included at no cost. Two days later everything arrived via no cost UPS shipping. Installation was a snap, everything fit perfect and the radio sounds great. I highly recommend Crutchfield! 5 Stars

I have been purchasing TVs, camcorders and stereo equipment from this company since they opened their doors. They have the best technical support team on the planet. Where else could you go 10 years after purchasing a stereo component and still get excellent technical support? I had a 15 year old stereo receiver that I had long since lost the manual for and they helped me with some connection issues. Prices are very competitive, but even if they may be slightly more than some discount shops, the lifetime technical support is worth every last penny!

Deciding to move up to a "car play" head unit was the best thing I could do to make my Explorer feel new again. I now have SiriusXM, navigation, Bluetooth phone, and backup camera on a car that had none of this when new. Great!

I have a 1999 Saturn and badly wanted a new radio in my car. I had asked around and mechanics were charging over $200 to put a new one in. After some research on YouTube, I found out about this site. I paid for the ready harness service (which is a blessing) and that made installation 100 times easier. The instructions they sent me were clear and easy to follow and we even had all the tools we needed on hand. Installation took less than a hour, (with my grandfathers help) and it works perfectly. I mainly use the Bluetooth and it sounds amazing. I'm so happy I found out about Crutchfield and only spent $80 to put a new radio in my car. Thanks.

It was so easy. If I had known how easy this would be, we would have upgraded the stock radio and added the backup camera years ago. Think of all the things I ran over, into, and around which could have been prevented.

My 11 year old son watched the videos, glanced at the directions and installed everything in 2 hours and using a flashlight. It's that easy.

Directions and videos from crutchfield were amazing.

Now trying to figure what else we could buy and install from crutchfield.

Crutchfield really outdid themselves! Really quick free shipping along with really informative notifications that let me know the status of shipment. No issues whatsoever! Would recommend to anyone looking to buy anything audio related!

Crutchfield is without a doubt the most helpful place, especially for car audio. I've used them several times and am always pleased with the level of knowledge and expertise the representatives show. I always have a ton of questions about the products I'm looking at and they take the time to explain everything. If you don't want to talk to someone, they have tons of useful guides on the website too. The representatives I have spoken with have never been pushy or rude and have always gone out of their way to help. The selection is incredible and once you've made a purchase, they send wiring diagrams and everything you need to get your job done accurately the first time. I'll never shop anywhere else for car audio as long as Crutchfield is around.

The selection is second to none from reasonably price to high end. They emailed me a installation guide for my specific vehicle, very helpful. The most impressive thing the did was send, at no charge the exact mounting/wiring kit for my truck this made installation a breeze! To top is off they have technical service available if you need it. If your going to go that far for your customers it will be the ONLY place for my future needs.

This kit adds Bluetooth to your existing non Bluetooth car radio. You'll be able to play music and use your phone thru your car radio.

There's no wires to cut or splice. You simply plug the wiring harness into existing jack & harness.

Tip: If you're a diy'er - go to YouTube and view video on 'how to remove radio' on your particular year and model vehicle. There's also videos on 'How to install USA SPEC'.

This kit works seamlessly with steering wheel controls. You'll feel like you made a huge factory upgrade!

Crutchfield is my goto for AV after abandoning the jungle that Amazon has become. I have been a customer for a long time but now I give them more and more of my business. Prices, customer experience, and shipping are just as good if not better. Tech reps are super knowledgeable.

I have been purchasing from Crutchfield for 24 years. Aside from having an excellent selection of quality products, their technical resources and support continually exceed expectations. Having experienced and helpful people available to answer questions and provide advice are key to why they have earned my business. I highly recommend Crutchfield.

I usually never do this type of thing (I'm a teenager), but I just want everyone to know that Crutchfield is an amazing company that will supply you with everything you need, provide you with bountiful information, and to top it off they have an amazing website and customer service. 10/10 recommend. Great business.

Great service and support as always. I have purchase a number of big ticket items from this site including a couple of TVs and, most recently, a turntable. Every transaction has gone smoothly. This store is highly recommended for your audio and video needs.

Crutchfield has the best customer service. I had ordered the ready harness service and my 5 item purchase still shipped out the same day I ordered it! They made the whole process so easy... From helping me figure out what would work best for my setup to buying everything I need for a smooth installation to fast and free shipping. This is the only company I will order from. I had an awesome experience! Thank you.

Two heavy boxes were carefully delivered that contained a tower speaker each. The speakers were inside the manufacturer's cardboard box that protected exquisitely the content. These containers were placed in a larger cardboard box with plastic straps to hold the box closed.

This was a risk buy because of the economical price of the speaker set; I was very pleasantly surprised that they perform above my expectations. Thank you Crutchfield, you guys did it again.

Fast shipping with amazing product selection and advice. What is not to love? I also love reading product reviews from other crutchfield customers who have purchased the same item. I will continue to shop crutchfield in the future for my stereo needs.