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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user mikeh822
North Carolina
1 review
0 helpful votes
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January 3rd, 2019

The rep on the phone was the best example of excellent customer service as it should be.

Many thanks for having well trained and educated team members producing customer service isn't a thing of the past.

Date of experience: January 3, 2019

Thumbnail of user frankk403
Texas
1 review
1 helpful vote
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January 26th, 2021

I was seriously impressed with Crutchfield. I spoke to Brandon (one of their service advisors) and he guided me through system choices and avenues. He was informed and patience with my relative ignorance. Once I made my decisions I ordered the system, everything was in stock and I had it 2 days later!

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Sonos Port, Sonos 5 speakers, and Music Hall turntable.

Service
Value
Shipping
Quality

Date of experience: January 26, 2021

Thumbnail of user davidk1309
Minnesota
1 review
1 helpful vote
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February 10th, 2020

I ordered a replacement truck stereo because the factory one failed completely. I picked one out, and it was in stock. I ordered the pre wired adapter, the mounting kit, and the module to allow the steering wheel buttons to work. The removal of the old stereo and the install of the new unit were quick and painless. The module programming was a little involved, but doable. After the programming, the buttons on the steering wheel did not work. The next morning, the buttons did work! Don't know why but they do. So other than all the options that are available on the new stereo, to choose from, I am totally satisfied, and never had to call for customer service, which I am sure would be fantastic!

Date of experience: February 10, 2020

Thumbnail of user bobh198
Idaho
1 review
0 helpful votes
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January 29th, 2018

Ordered online and received my product as promised. Easy as always and knowing I have backup if a problem with the product arises is a comfort to me. Been a customer for a long time and will continue to recommend Crutchfield to others.
Thanks

Date of experience: January 29, 2018

Thumbnail of user robertr2201
Hawaii
1 review
1 helpful vote
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December 5th, 2020

The contact person Eric was extremely helpful and knowledgeable. Unbelievably the TV arrived in 3 days from the east coast to Hawaii! Everything was there and with the help of my technologically experienced nephew, we had it all set up in@ 90 minutes. I couldn't be happier with the TV, sound bar, sub-woofer and all in 1 box. Haven't had to use tech support yet but plan to soon to better understand how the wand works. Anyway a wonderful experience and product!

Date of experience: December 5, 2020

Thumbnail of user steved1607
Illinois
1 review
0 helpful votes
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July 16th, 2022

Bought a resto stereo to replace old factory stereo. Got stereo that was missing screws originally was told to buy them at hardware store, but they don't handle that small of screw. Called back and restro was supposed to send me the screws 3 different times they sent me nuts and washers, now because it's been more than 60 days I'm stuck with. $300.00 radio I'm missing parts to put together a d can't use. Never buy again from here or restro

Service
Value
Shipping
Returns
Quality

Date of experience: July 16, 2022

Thumbnail of user elliotf13
Arizona
1 review
0 helpful votes
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April 16th, 2018

I blew a rear 5×7 speaker in my vehicle. I decided to change them both out so the sound would match. I was just half assed shopping around online and came across Crutchfield. 80 bucks, 2 days shipping, and 20 minutes of labor later the speakers were changed out, and the Escape is driveable again. This is my new go to for audio.

Date of experience: April 16, 2018

Thumbnail of user chadt95
North Carolina
1 review
1 helpful vote
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October 11th, 2020

Crutchfield had competitive pricing, and a nice website w/ videos and pictures along w/ specifications. I made my purchase, they had free shipping that was a week faster than competitors that charged shipping, the 2 day shipping actually came a day early (that's quick!)

Date of experience: October 11, 2020

Thumbnail of user alanh113
Virginia
1 review
0 helpful votes
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February 28th, 2018

Great Website - awesome selection, fast shipping and great customer service. The site has a great selection of products and send install instructions almost immediately to have chance to review prior to product arrival. And their business is located in God's Country - Good 'Ol Virginny.

Date of experience: February 28, 2018

Thumbnail of user brians565
Illinois
2 reviews
0 helpful votes
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May 18th, 2018

Crutchfield is the best place to purchase auto, home and camera electronics. The prices are great, comparable with other online sites. The quality is excellent. The most important reason for choosing Crutchfield is their customer service and technical support. The customer service reps are friendly and professional. They have the best technical support of any online retailer. They are very knowledgeable and have the correct information to help you with a car stereo installation or setting up a home theater. Other online retailers dont come close to the support you can get from Crutchfield.

Date of experience: May 18, 2018

Thumbnail of user chrisf168
Colorado
1 review
2 helpful votes
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March 26th, 2018

Purchased Kicker 43CSC654 6-1/2" 2-way Speakers for my 2013 Kia Sorento. Very, very easy replacement for a person with very limited car skills. Trim panel tools, screwdriver and drill was all that I needed. Nice that I received the wiring harness and mounting bracket for free. Saved money by doing it myself.

Date of experience: March 26, 2018

Thumbnail of user davidt544
VI
1 review
0 helpful votes
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May 20th, 2018

Pricing, service and free shipping is unrivaled by its competitors. I live in the US Virgin Islands where many US based companies will not even ship to here let alone ship for free. My only wish is for an expanded product line so that I could buy from Crutchfield more often.

Date of experience: May 20, 2018

Thumbnail of user ronaldl115
Hawaii
2 reviews
0 helpful votes
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June 22nd, 2018

First off, I live in Hawaii and getting good car audio electronics at a reasonable price can be a bit hard.

I placed my order early Friday morning and was expecting my stereo and speakers to come in Monday. Came home from running errands on Sunday and theyre was a package in my drive way. OMG it was my stuff. Installed the stereo that afternoon in about a 1.5hrs. And the following day the speakers in about an hour. Couldnt have gone smoother. Just follow the very simple instructions, and bam. Your done! Thanks guys for making it effortless!

Mahalo,
Ron

Date of experience: June 22, 2018

Thumbnail of user kristinas
Georgia
12 reviews
90 helpful votes
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November 27th, 2011

Very good for ordering electronics and anything speaker audio related. I purchased speakers for my business and the customer service representative walked me through step by step and made the ordering process very easy and comfortable.

Would recommend to anyone and do business with again anytime!

Date of experience: November 27, 2011

Thumbnail of user manuelm270
California
1 review
0 helpful votes
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March 15th, 2020

I order some kick panels and I still don't know what's going on with the order status. Very disappointed that I have no information on when I'm receiving my order. Will never buy again from them at all.or will I recommend customers to buy from them.

Date of experience: March 15, 2020

Thumbnail of user bobb399
Kansas
1 review
0 helpful votes
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May 7th, 2018

Purchased a new stereo for my daughter. I hadn't actually worked on a car stereo installation in quite a while, so I was able to take a trip in the "way back" machine and relive "1993 Bob" (while still ascending to my peak) for a while. It was great.

The stereo came with installation instructions (but who needs those, right guys?) and factory wiring harness making it much easier than trying to figure out what to do with the yellow and if it was OK to have extra wires when done (hint - it is).

I would recommend purchasing from Crutchfield again. Being able to find the car by year/make/model and have the mounting brackets and wiring harness match makes for a very easy installation.

Date of experience: May 7, 2018

Thumbnail of user johnb1091
Montana
1 review
0 helpful votes
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April 6th, 2018

I purchased ELAC Debut 6 speakers and Crutchfield speaker wire. The products are great. I found the information on your website about the products to be clear and quite helpful. Delivery was quick. I'll shop crutchfield.com again.

Date of experience: April 6, 2018

Thumbnail of user curtisp47
Texas
1 review
0 helpful votes
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May 17th, 2018

My experience and service from Crutchfield was outstanding. Theyre very knowledgeable and easy no pressure approach was a joy. I would definitely recommend them to all. Thank you for your service and expedited delivery of my order.

Date of experience: May 17, 2018

Thumbnail of user dona117
California
1 review
0 helpful votes
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July 14th, 2018

Crutchfield supplied me with everything I needed to upgrade my car stereo in terms of materials and information. I couldn't have done it without them. Crutchfield is the only place I will buy a car stereo from.

Date of experience: July 14, 2018

Thumbnail of user scottb1221
North Carolina
1 review
0 helpful votes
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May 27th, 2020

Everything was great except for the generic install instructions. I have a 2013 Kia Sorent Ex with navigation and infinity sound system. The directions tell you to drill out the rivets holding the old speakers in, but there are no rivets, the speakers are bolted in and If I remember correctly can be removed ith an 11 mm socket. Did have to drill new holes for the install though because the speaker adapter from scooche didn't line up at all. Everything else was great though, will def buy again.

Date of experience: May 27, 2020

Thumbnail of user paulc947
North Carolina
1 review
1 helpful vote
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December 26th, 2019

I'm been loyal customer with Crutchfield all these years, they offer good pricing on high quality products with fast shipping at no cost and outstanding customer service products full of detail information on web site thank you Bill Crutchfield happy new year to all

Date of experience: December 26, 2019

Thumbnail of user rubenc72
Texas
1 review
0 helpful votes
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June 7th, 2019

The Polk Atrium 4 is the ideal speaker for outdoor use. Compact, robust and easy to install and the sound is superb. I bought and installed my first pair 5 years ago and they look the same as the new ones. For the sound quality, ruggedness and use, there is no better value in my opinion!

Date of experience: June 7, 2019

Thumbnail of user ellenm302
Florida
2 reviews
1 helpful vote
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June 7th, 2020

This is my 2nd. Time purchasing, and with Crutchfield's help, installing a great audio system for my truck. Excellent prices and expert install instructions are what make Crutchfield.com my go-to for rolling sound!

Date of experience: June 7, 2020

Thumbnail of user noels44
South Carolina
1 review
0 helpful votes
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October 8th, 2018

Absolutely pleased with their fast and efficient handling of my order, they made sure my order was well secured in their professional packing of my product, and they shipped it faster than i can say Jack Rabbit. I received my product in excellent condition. Definitely will shop with Crutchfield, they are awesome.

Date of experience: October 8, 2018

Thumbnail of user willa39
Washington
1 review
0 helpful votes
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March 7th, 2019

Hooked it up myself, super easy and everything works flawlessly. I had trouble taking out my old stereo but that's irrelevant to the product. I connected everything myself, all ull need is electrical tape or wire connectors to connect the wires but that's cheap and easy. The stereo fits so perfect and sounds great! 11/10 would recommend

Date of experience: March 7, 2019

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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