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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user ryanp171
Arizona
1 review
0 helpful votes
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July 31st, 2018

I always have a great experience with these guys. They are fast, friendly and always helpful. I recently had questions about some speakers I was thinking about getting (Klipsch R-15PM) for my office and Larry was able to help and answered all my questions. Got a customer for life boys - hope you can put up with me...

Date of experience: July 31, 2018

Thumbnail of user fernyr1
Michigan
1 review
0 helpful votes
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April 8th, 2019

I was looking for new subwoofers to replace the current ones I have due to the coils going bad, and it was a great experience to shop at crutchfield, they have a variety selection and reasonable prices, also very fast shipping that helped me lol! 5/5 rating i recommend shooing here for anything, I sure and again!

Date of experience: April 8, 2019

Thumbnail of user shawnb178
Pennsylvania
1 review
0 helpful votes
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May 30th, 2019

I usually order completely online because I very much dislike dealing with customer service, especially sales. But... I had some questions that needed detail I couldn't get from the website, even though theirs is fabulous. So I called. The rep I spoke with was Lee and he went through the entire order from top to bottom though I had everything picked out, just to make sure I had everything I needed. He offered a few additional connectors and even recommended against one upgrade I thought I needed because with a bit of work myself I could save a good bit. I couldn't be happier with the experience and just went ahead and placed the order over the phone which I haven't done in years. I haven't ordered from Crutchfield for almost 20 years just due to the nature of the vehicles I've purchased, but they were my one and only choice when I needed a new system this time.

Date of experience: May 30, 2019

Thumbnail of user raphaeld14
California
2 reviews
2 helpful votes
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December 1st, 2017

I ordered a TV Monday morning. Their website clearly says that if you order early your order will ship the same day and that it takes 3 days to get to CA. UPS tracking had it for delivery Friday DEC. 1. I had someone wait all day at my home when UPS called and said that they will deliver Monday 03. I am very unhappy and Crutchfield 3 days to CA is false

Date of experience: December 1, 2017

Thumbnail of user eddieb129
Florida
2 reviews
1 helpful vote
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November 11th, 2020

I bought a set of kicker 43DSC3504 3.5 two way speakers for my Dash and they sound awesome a great upgrade from the factory speaker they also came with a free wiring harness to match the harness for my factory speakers thanks Crutchfield

Date of experience: November 11, 2020

Thumbnail of user michaeld350
Texas
1 review
0 helpful votes
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December 1st, 2017

Ordered the expensive TV (to me anyways) and seemed like 30 mins later got a call thinking it was a telemarketing number. But it was a super nice voice on the other end wanting to confirm my order and letting me know the process to expect from the shipping company. I was shocked and actually loved the follow up. Felt personable. Ordered my 100 pound TV on a Saturday, and had it in my house and on the wall on a Thursday. Couldn't have asked for a better.

Date of experience: December 1, 2017

Thumbnail of user mikem501
New Jersey
4 reviews
5 helpful votes
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June 15th, 2017

Mostly every order I get the next day. They have decent phone service when I had to ask questions. I have order several car stereos and installation equipment over the years.
I like it because I can get the wire harnesses as well.

Date of experience: June 15, 2017

Thumbnail of user bruced102
Florida
1 review
0 helpful votes
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January 21st, 2019

Crutchfield always has the best prices and the best service for me. I do not like going to big box stores and dealing with people who may or not know what they are selling, at Crutchfield if I don't know they do. Thanks!

Date of experience: January 21, 2019

Thumbnail of user jl748
California
1 review
1 helpful vote
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May 4th, 2022
Verified purchase

Made an order for a sound bar. Got an email next day asking if I wanted to set up a business account and to call them. I said no, but they insisted I call them or they wouldn't fulfill the order. Pretty shady

Date of experience: May 4, 2022

Thumbnail of user davidv114
David V.
Illinois
1 review
0 helpful votes
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November 29th, 2017

Purchased a Samsung 55MU7000 UHD TV. The shipment arrived in good order in 4 days as promised. This is the third purchase from Crutchfield and it won't be my last. Help is always available from knowledgeable people. Keep up the good work. I'd recommend Crutchfield to any one who asks.

Date of experience: November 29, 2017

Thumbnail of user thomasm321
Massachusetts
1 review
0 helpful votes
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March 12th, 2018

I have been a Crutchfield customer for well over a decade and have never been disappointed by their product offerings or prices. They ship orders quickly and their follow up after a purchase is exceptional.

Date of experience: March 12, 2018

Thumbnail of user philb222
Florida
1 review
0 helpful votes
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December 3rd, 2020

I chose Crutchfield for the purchase of my McIntosh RS200 main by reputation, satisfaction guarantee and prior service. I was not disappointed. Top notch service and a website easy to navigate. When I make a purchase like this I'm very excited to get the product installed. I was amazed how fast my order was processes and shipped. I bought the receiver on a Friday and by Monday night I was listening to some fantastic tunes.

Date of experience: December 3, 2020

Thumbnail of user raymonds70
Maryland
1 review
0 helpful votes
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December 31st, 2017

I ordered a stereo with Bluetooth for my sons car. They sent emails with instructions for wiring and installing in car prior to receiving stereo. The stereo came I prewired Honda adapter mounted brackets to unit my son came back for a visit 20 minutes later he was saying it was his best Christmas present and programming stations and testing Bluetooth function. The whole process was a breeze thanks to detailed info for his vehicle.

Date of experience: December 31, 2017

Thumbnail of user carlb208
Georgia
1 review
0 helpful votes
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March 5th, 2019

I was very impressed by the speed, and quality in such a short time. I had put in for it on a Mon or Tues night and by Thursday morning it was at my door. I appreciated the quality of work done by I believe Landon on my radio adapter and appreciate the Note. It was incredibly easy to install and sounds amazing!

Date of experience: March 5, 2019

Thumbnail of user adhamam
California
1 review
0 helpful votes
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July 25th, 2017

I live in Long Beach, CA a freeway drive away from a local electronics retailer. I purchased a backup camera and dash camera (both from the same maker) from that retailer in March. The backup camera was dead out the box and the dash camera worked for a couple of weeks and then it too died. If you want quality products - shop Crutchfield. I did...

Date of experience: July 25, 2017

Thumbnail of user kairnw
Florida
2 reviews
0 helpful votes
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September 17th, 2017

We had a Pioneer receiver that we had just purchased 18 months ago and was completely fried by lightening. I called to find out what we should do... replace or repair and he was so honest and helpful. Ultimately we decided to replace and the receiver we purchased is awesome. Its a Denon>

Date of experience: September 17, 2017

Thumbnail of user stevec624
Texas
1 review
0 helpful votes
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June 19th, 2019

I found Crutchfield to be a great resource for upgrading my car stereo! The prices were great, the website was great, the folks there really know their stuff! The speakers I ordered came with the adapters that I needed for a smooth install. Everything was shipped promptly!

Date of experience: June 19, 2019

Thumbnail of user glenns337
North Dakota
1 review
2 helpful votes
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March 18th, 2020

I have purchased many items from Crutchfield for many, many years. Prices, delivery and customer service has always been great. To date, I only have positive comments for Crutchfield. Hopefully they keep business as it is and as the past.

Date of experience: March 18, 2020

Thumbnail of user drewl27
Missouri
1 review
0 helpful votes
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July 28th, 2018

Reviewed about five online sellers for the Grado SR325e headphones. All the sites sell the item for the same price. I especially liked the very extensive description and specification information sections on the product page on crutchfield.com. For these headphones. The customer-focused direction of the company, as well as the ongoing customer support were other factors that sold me to buy from Crutchfield.
I was pleasantly surprised when my item arrived in two days, instead of the scheduled five day window. Product arrived in perfect condition. Seven days following my order date, I received a postcard from Order Support thanking me for my business! I highly recommend this company!

Date of experience: July 28, 2018

Thumbnail of user sarahb1068
Utah
1 review
0 helpful votes
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March 22nd, 2020

I bought these for my sons 2012 Toyota Tundra. I thought he needed them for the front but it turned out he needed them for the back. He said no problem he could make it work with a few modifications. He liked them so much after driving around for one day that he is now ordering another.

Date of experience: March 22, 2020

Thumbnail of user chesterf9
Iowa
1 review
0 helpful votes
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September 26th, 2018

Just installed a JVC R790BT in my old truck. Installation was a breeze, set up is a bit confusing as I am not a techie. I will learn how to take advantage of all the cool features of this use but it will take this old dog some time! Unit was shipped promptly and arrived in good packaging. I have used Crutchfield before, always with good results.

Date of experience: September 26, 2018

Thumbnail of user roberts1950
California
2 reviews
0 helpful votes
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July 28th, 2019

Crutchfield value added to their good preselected for value products made a difference in my purchase.
Crutchfield online web based tools helped me select compatible products that would fit my vehicle.
Crutchfield guides were provided to help me complete my speaker installation without problems
While I did not have to use them, Crutchrield experts were available by telephone if I ran into problems or needed help.
Overall, Crutchfield delivers fine products and really backs them with support.
After my experience I would not hesitate to recommend them.

Date of experience: July 28, 2019

Thumbnail of user joeyg54
Colorado
1 review
2 helpful votes
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May 7th, 2020

I bought my system from Crutchfield and it was easier and cheaper than the box store. I simply entered the make and model of my truck and the site was tailored around my needs. I had a question about wiring and within 2 minutes an expert gave me my answer. Installation and instructions were great. I love my new system

Date of experience: May 7, 2020

Thumbnail of user kipl14
Ohio
1 review
0 helpful votes
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March 12th, 2020

First I only ordered the connectors another persons recommendation. The connectors were fine and arrived only one day later than started. I installed them but had trouble with (I guess it is also TP) the remote to run the steering wheel. After several attempts I called Crutchfield. We tried a couple of things and I was shipped a replacement connector. (This also arrived a day later than told).
I hooked up the new one and it did not work. I was told that it was my issue if the new part did not solve the problem. It did not and the higher price that I paid for the steeling wheel to work is just lost.
While the parts seemed to arrive in good order I do not think that I was truly helped. If you by from them it might be different but the price is a little higher. All discounts are based on getting all parts from them so in the long run it will cost more if you do not use them for everything.

Date of experience: March 12, 2020

Thumbnail of user robertw447
Texas
1 review
0 helpful votes
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April 29th, 2018

I have been doing business with Crutchfield for years and never had a bad experience. 60 day return policy is twice as long as any seller I've seen online! And to reply to reviews I've seen stating there is sales tax, that is not true, I've never had to pay sales tax. You will have to pay sales tax if you live in the state that they do business and that is the same for any online seller.

Date of experience: April 29, 2018

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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