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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user vana7
Oregon
1 review
1 helpful vote
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May 5th, 2018

Very fast response, excellent customer service! I have purchased 3 Sony TVs from them! Never any problems, web site is excellent, would refer them to all my friends!

Date of experience: May 5, 2018

Thumbnail of user stamatisk
New York
1 review
1 helpful vote
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October 4th, 2020

I've been using them for 20 years. Never a problem. Amazing products. Exceptional customer service. I would never shop anywhere else for my home or our car audio.

Date of experience: October 4, 2020

Thumbnail of user michaely103
Georgia
1 review
0 helpful votes
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June 7th, 2018

This has been a pleasurable experience, Can"t wait til my next order! Was very timely and everything came as I expected, Nicely wrapped and in good working order.

Date of experience: June 7, 2018

Thumbnail of user duanew43
California
1 review
0 helpful votes
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June 20th, 2020

I had no difficulty with installing my new stereo. Complete step by step instructions, along with the tools and accessories needed to get it done. Thank you Crutchfield!

Date of experience: June 20, 2020

Thumbnail of user billb444
Texas
1 review
0 helpful votes
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July 22nd, 2018

Always quick delivery, excellent products, and helpful customer service! Have ordered numerous car stereos and installation kits, and this time, Sonos speakers at a good price. Thank you.

Date of experience: July 22, 2018

Thumbnail of user florencec79
Arizona
1 review
1 helpful vote
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January 5th, 2021

Very fast, polite and helpful when they contacted me about a problem with my bank card. It still arrived before Christmas, although it was a last minute decision.

Products used:
Bose speakers

Service
Value
Shipping

Date of experience: January 5, 2021

Thumbnail of user caryl51
North Carolina
1 review
1 helpful vote
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January 23rd, 2021

Very fast shipping easy to navigate website. Thanks will be ordering from y'all again. Soon. I like the instruction manual on how to install in my truck. Thanks

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2021

Thumbnail of user trentn8
California
1 review
0 helpful votes
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January 29th, 2019

At first I was scared that my radio system would not fit into my car, but once I called crutchfield they helped me out and answered all my questions, making the installation much easier.

Date of experience: January 29, 2019

Thumbnail of user nickd655
Pennsylvania
1 review
3 helpful votes
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October 5th, 2020

I bought a couple of items from Crutchfield and I was more than happy with th product and speed od delivery. They are absolutely an online company that I can totally trust.
Thank you

Date of experience: October 5, 2020

Thumbnail of user harveyc36
Virginia
1 review
0 helpful votes
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March 30th, 2019

Every time I ever call them they treat me like family best place to shop for electronic and more they do not make you feel stupid about anything they talk you through everything perfectly

Date of experience: March 30, 2019

Thumbnail of user williamp788
Ohio
1 review
0 helpful votes
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April 25th, 2019

Like many of us, I had the option of buying my car stereo from several places. I chose Crutchfield. I researched what I wanted from their website and went with a Pioneer head unit along with a set of Alpine speakers. My sales rep Quinn, was extremely helpful and quite knowledgeable about what would work in my 1995 300ZX convertible. It's a show car that gets a lot of looks and I wanted to get the sound system "right" since I'm a little particular about my baby. With free shipping and no sales tax, I decided to pay the small fee for the ready harness per Quinn's suggestion. I received my order so quick, I'm looking forward to installing it this weekend. Even though I know how to remove the center dash fascia as well as the door skins, I was impressed that Crutchfield emailed me detailed drawings ahead of my order on my 24 year old sports car that were dead on correct. The installation guide they emailed me is super easy to understand as well. For what you spend, I think Crutchfield provides the best overall value in the marketplace!

Tip for consumers:
The Reviews of Products and the Videos Provided on The Crutchfield Website are an Excellent Resource of Information.

Products used:
Pioneer AVH-3500NEX Stereo Head Unit
Alpine R-S68 Speakers
Boom Mat Speaker Baffles

Service
Value
Shipping
Quality

Date of experience: April 25, 2019

Thumbnail of user harryg83
Texas
1 review
0 helpful votes
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September 9th, 2018

I wanted to upgrade the car audio system for my 2002 Ford Mustang GT with Mach 1000 system, I used the recommended system, the Pioneer. I am extremely happy, first with the service, then the extras and best, the quality.

Date of experience: September 9, 2018

Thumbnail of user christopherl81
Arizona
1 review
0 helpful votes
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April 10th, 2018

Crutchfield really helped me out. I emailed them with the type of subs I have and asked what type of amp they would recommend. They came back to me with a prompt response with a great deal on an infinity kappa amp. I have 2 jl 12tw3-4 running them with a infinity k1000 in my 16 silverado

Date of experience: April 10, 2018

Thumbnail of user markg495
Minnesota
1 review
0 helpful votes
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June 25th, 2018

Website is easy to navigate, prices are great, shipping is super fast and all the free extras (mounting brackets and crystal clear directions for MY car) are all reasons I continue to shop Crutchfield!

Date of experience: June 25, 2018

Thumbnail of user royb372
Texas
1 review
1 helpful vote
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August 6th, 2020

If you want a no nonsense experience, choose Crutchfield. They send detailed installation instructions, all the parts needed for install and technical support if you have problems.

Date of experience: August 6, 2020

Thumbnail of user richardm2140
Pennsylvania
1 review
1 helpful vote
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December 7th, 2020

One of the very best online shopping experiences I have ever had. Opportunity for as much (or little) communication as I desired. Even an unexpected free installation kit. I can not recommend enough.

Date of experience: December 7, 2020

Thumbnail of user chrisw460
Arkansas
1 review
0 helpful votes
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May 15th, 2018

Everytime I have ordered from Crutchfield, they have been quick and extremely helpful. They really go out of the way to help by having great installation information.

Date of experience: May 15, 2018

Thumbnail of user glennk54
Florida
2 reviews
0 helpful votes
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June 26th, 2018

This is the second Yamaha receiver I have purchased from Crutchfield. The units both arrived in a matter of days & never had a problem with any kind of damaged boxes or contents.

Date of experience: June 26, 2018

Thumbnail of user bentea
France
1 review
0 helpful votes
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November 20th, 2018

With these new speakers and stereo the audio in my car is crisp and clear and superb quality. Such a pleasure to drive. Thanks Crutchfield, great service!

Date of experience: November 20, 2018

Thumbnail of user kristopherr9
Arkansas
1 review
0 helpful votes
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November 4th, 2019

2004 WRX aftermarket deck, stock speaker upgrade. After a few days of researching what speakers I wanted and using Crutchfield's "will fit tool" I ordered speakers for front and rear doors. Really excited to install using the free front speaker adapter brackets included! Should be a simple easy job I thought. (I'm not a professional, but I'm not an Amature to this stuff.) boy was I wrong, the included adapter brackets fit the factory spot perfectly! However, Crutchfield didn't actually check to see if the speakers would fit the bracket. They don't. So I'm now fabricating another adapter for the adapter bracket. Not terrible but expected a bit more attention to detail from a company who specializes in this. It won't effect any future purchases I make from them as they are still the best all around.

As for the rear speakers, there was no bracket included, I don't believe there is one made. It just so happens the speaker design fits perfectly in the factory cutout, so I am fabricating a mounting bracket for this as well. Not sure if there is an issue with their "will fit tool" but these speakers def do not fit, but I can make them work!

Date of experience: November 4, 2019

Thumbnail of user samantham353
Ohio
2 reviews
0 helpful votes
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August 20th, 2019

I bought the JVC KD-T900BTS receiver to replace the factory stereo in my 86 Fiero. The conversion plug and wiring was pretty straight forward. They included mounting brackets and face plates as the new radio wasn't an exact fit. All of that went very well!
My Fiero has an amped sub woofer. They included some sort of plug that is supposed to make that work. Well, the instructions of how or where to use it are not very helpful. I really have no idea where to put it or if it will even make my sub woofer work because the amp was built into the old factory radio? I left that part out and unplugged the small sub woofer because all it did was make a small thump noise non stop.
So far, I like the radio and everything else seems to be working just fine except the sub woofer.
I really like that they included the wiring harness conversion and I bought some wire stripper/cutters and caps for the wires. That part is great.

Date of experience: August 20, 2019

Thumbnail of user pyres
Michigan
1 review
2 helpful votes
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July 21st, 2020

This was my first car stereo install and I went all over online trying to figure out din, single din, double din, hands free, and all this other stuff. I actually picked out a stereo on Amazon but then somebody told me I need a kit for the dash. Wth? So I never could find anything on Amazon and noticed Crutchfield in my online search for help. I picked out a stereo and the website was all, like, whoa, hold on there, here's EVERYTHING else you need to successfully install that stereo in your model car. I was, like, no way. There's everything in a neat little list. So I made my purchase and they not only shipped for free my packages arrived TWO days later! With everything they supplied me in addition to super concise instructions, I had my new Alpine stereo installed in under and hour. Just two days ago my daughter came to me with an amp to install in her car but her stereo didn't have any rca jacks. What did we do? We came right to Crutchfield. I would recommend this company to EVERYBODY. Thanks, Crutchfield!

Tip for consumers:
Don't be afraid, you can't go wrong with Crutchfield!

Products used:
A new Alpine car receiver, a dash kit, and a wiring harness.

Service
Value
Shipping
Quality

Date of experience: July 21, 2020

Thumbnail of user donr222
Texas
1 review
0 helpful votes
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February 20th, 2019

I first ordered my sub from Best Buy, 2 days into shipping they couldn't tell me what was going on with my order. 12 days into it the only answer they gave me was to contact Kicker because " they have nothing to do with special orders". Mind you, I paid Best Buy, ordered it from Best Buy and got the tracking # email from Beat Buy. I canceled my order with them and bought it through Crutchfield and got it 2 days later.

Date of experience: February 20, 2019

Thumbnail of user ilyab14
Ukraine
8 reviews
1 helpful vote
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December 24th, 2020

I can't say that there is any particular assortment.
But it has all the basic models and most of the products are always in stock.
You can deal with the necessary purchases in a couple of minutes.

Date of experience: December 24, 2020

Thumbnail of user williamm792
Oregon
1 review
1 helpful vote
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September 23rd, 2018

Bought 2 Pioneer touch screens Over $1000 in stereos and harnesses, one would not power up due to harness problems. The other one had interface problems. Over 5 hours of wasted time.

Date of experience: September 23, 2018

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Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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