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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user jeffreyj350
Pennsylvania
1 review
2 helpful votes
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June 14th, 2021

Crutchfield advisor was knowledgeable and helpful in guiding me to the best lowest cost options available for a line conditioner/surge protector. They also offer lifetime support which is very reassuring in making a technical purchase.

Service
Value
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Quality

Date of experience: June 14, 2021

Thumbnail of user stevenb191
Pennsylvania
1 review
0 helpful votes
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July 30th, 2017

Outstanding shipping time. Outstanding quality car audio / speakers. My order arrived in two days, the ease of installation is top notch with all the free stuff Crutchfield includes, such as the custom build sheet per each specific vehicle, and free wire leads for plug and play, simple installs. Love this place! I've been ordering from Crutchfield for the last twenty years, never a disappointment.

Date of experience: July 30, 2017

Thumbnail of user connieh
Colorado
4 reviews
12 helpful votes
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October 8th, 2010

Great customer service-- personal calls from representatives to ensure items arrive safely and that we are happy with them. The sales staff is also very knowledgeable about the products they sell, which is a rarity in sales these days!

Date of experience: October 8, 2010

Thumbnail of user dough153
Ohio
1 review
0 helpful votes
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October 27th, 2018

Nice, straight forward and almost problem free installation. The one small problem that I had was quickly solved by Shane from Crutchfield tech support. The website is fantastic, showing you all the necessary accessories and tools needed for your particular install. I really liked the "ready harness". This low cost option makes the installation practically plug and play. I only had to tap one wire for my steering wheel controls, Crutchfield emailed me a link to show which wire it was and included a wire tap with the installation kit. Crutchfield has definitely done their homework and provide an excellent service. It's been about 15 years since I've installed a car stereo and I almost farmed the job out to a big box store. Glad I didn't. In a nutshell, buy the complete installation kit and the ready harness. They'll email you all the instructions. If you get stuck just give them a call.

Date of experience: October 27, 2018

Thumbnail of user chrisb1020
Alabama
1 review
0 helpful votes
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December 15th, 2018

Talked to 3 team members on 3 separate occasions, they were all very well versed in product knowledge and consistent in their message, truly made me feel valued and that I was making the best decisions about my purchases!

Date of experience: December 15, 2018

Thumbnail of user juanr79
Puerto Rico
1 review
0 helpful votes
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December 24th, 2017

First time I buy with them. It was an excellent purchase. They won one more customer. After Hurricane Maria, the packages for Puerto Rico are somewhat slow but nevertheless theirs arrived super fast. I am extremely satisfied with the service.

Date of experience: December 24, 2017

Thumbnail of user tuckerc5
New York
1 review
0 helpful votes
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June 2nd, 2019

Product arrived well packed with all as ordered. Only additional item needed was backup cam bundle interface from oem camera to Jensen. Called and excellent customer service knew exactly what needed and sent it for FREE! Always order Crutchfiel for 25 years and will continue!

Date of experience: June 2, 2019

Thumbnail of user nonneofy
North Carolina
1 review
0 helpful votes
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February 26th, 2019

I love this company. This was my first order but it definitely will not be my last. Mavericks customer service is A1, so please don't ever lose him. I prefer crutchfield over Amazon and any other online shopping/sales sites

Date of experience: February 26, 2019

Thumbnail of user jk303
New York
1 review
0 helpful votes
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June 17th, 2019

The "human" element of Crutchfield.com in on a plane of it's own. From the readily available chat to staff reviews, shopping is uniquely satisfying. It had been years since I paged through the last catalog that came to me via mail; and I was amazed at how well Crutchfield has matured into the online marketplace. Thank you!

Date of experience: June 17, 2019

Thumbnail of user dunnf
Oklahoma
2 reviews
0 helpful votes
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May 3rd, 2018

Crutchfield is my favorite online source for high quality electronic gear. They have excellent customer service before, during and after the sale. Their highly experienced technicians are friendly and always willing to take the time necessary to answer simple and complex questions about various brands and specific model products. Free shipping provides on-time delivery of products purchased.

Date of experience: May 3, 2018

Thumbnail of user benh195
Maryland
1 review
0 helpful votes
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November 20th, 2018

There are myriad places to purchase speakers these days. However, the customer experience at Crutchfield is best in class. They know all the details about the various options, offer great advice in a very timely manner. Shipping was as promised.

Date of experience: November 20, 2018

Thumbnail of user bradk66
Kansas
1 review
0 helpful votes
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June 18th, 2018

I have been using Crutchfield since around 1985. The catalog was okay, but the website is fantastic. The ability to punch in your vehicle and find what you are looking for saves so much time. I had only used the site for cars and motorcycles until a year or so back when i bought a 65" TV. Again, perfect products, great selection, outstanding customer service. Why would you shop anywhere else!

Date of experience: June 18, 2018

Thumbnail of user chrish1069
Texas
1 review
0 helpful votes
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October 7th, 2019

I can buy a car stereo anywhere. The install kit and connector that Crutchfield included with my purchase made installation a breeze, not to mention a perfect professional appearance. The big box stores don't provide step by step instructions or free tech support either. There's a reason Crutchfield has been around for so many years.

Date of experience: October 7, 2019

Thumbnail of user jasong267
Pennsylvania
1 review
0 helpful votes
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April 1st, 2019

Many places claim they have great customer service but rarely do. From helping me choose the best stereo for my needs to walking me through installation they knocked it out of the park. I would highly recommend this company.

Date of experience: April 1, 2019

Thumbnail of user lancer77
Washington
1 review
0 helpful votes
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October 17th, 2020

Excellent service with included adaptors and instructions. Priced right and shipped fast. Only bad thing I can say, there was allot of out of stock product limiting my selection. But, I will purchase from Crutchfield again for sure! Thanks...

Date of experience: October 17, 2020

Thumbnail of user geoffa16
Maryland
1 review
0 helpful votes
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November 14th, 2018

I'm used to getting everything in amazon but when it came to car audio I decided to take a look at Crutchfield. Glad I did! Was way easier to get the perfect stuff without wondering if it would work. This will be my first stop for all future sound products

Date of experience: November 14, 2018

Thumbnail of user andyw197
Oregon
1 review
0 helpful votes
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June 22nd, 2020

I've purchased stereos and speakers for various cars over the last ten years from Crutchfield. They have great prices, but what makes them the best is the support they give. You get free instructions that are available for any make and model which are detailed enough for anyone to follow and be successful. Most times the wiring harness is also free along with other accessories like trim or storage trays needed to complete a professional looking install. They also recommended appropriate tools you might need, such as trim pullers, to make the job easier. I research everything I buy and don't look anywhere else for car audio.

Tip for consumers:
Trim pullers are worth every penny, which they sell. I’ve used them for non-audio related work on my cars plenty of times.

Products used:
Kenwood deck

Service
Value
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Quality

Date of experience: June 22, 2020

Thumbnail of user justinb525
Ohio
1 review
1 helpful vote
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May 11th, 2020

Fantastic customer service. Best bang for your buck ever single time! Fast shipping. Amazing products for a great price. I've done business with Crutchfield multiple times and I've never been let down!

Tip for consumers:
If you have any questions the customer service is very helpful

Products used:
Kicker 225w speakers for my 2005 ford 500

Service
Value
Shipping
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Date of experience: May 11, 2020

Thumbnail of user rozv1
Georgia
1 review
0 helpful votes
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December 9th, 2020

I was searching for a particular vinyl player for my son in law. Amazon only had the item available for January, other sites did not have same model I needed. One review on another site highly recommended Crutchfield after a bad experience elsewhere.
I went on your site and easily found the item I needed. I had a couple of questions, started to call for an associate, found the answers right in front of me. I registered and ordered in record time. The order was promised for a Thursday delivery but arrived 2 days early. Absolutely best online company service ever. There are a lot of huge companies out there who have horrible websites, hard to navigate, take forever to get order done. Thank you for great service. The item is a Christmas gift so will send update after the holidays.
This is the recipients second player, same brand, upgrading to bluetooth, but nothing fancy. I am sure he will be very happy.

Date of experience: December 9, 2020

Thumbnail of user milfordh14
Maine
1 review
0 helpful votes
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July 27th, 2018

Most reliable electronics source I've ever used. Been using them for various electronic purchases since the 80`s and have never had a problem.
Always fast shipping, easy returns, fair prices and complete satisfaction. Thanks Crutchfield for being there for the love of entertainment galore!

Date of experience: July 27, 2018

Thumbnail of user sethf21
New Mexico
1 review
0 helpful votes
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October 12th, 2017

I've never bought a car radio before. These folks made it so easy to get everything I need to make sure it will go in correctly.

I also really appreciated how communicative they were with delivery status.

Date of experience: October 12, 2017

Thumbnail of user chipd12
Rhode Island
1 review
2 helpful votes
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August 4th, 2020

I haven't installed a stereo since I was a teenager and that 40 years ago! I remember installing quite a few back then and always stumbling to figure out how to remove door panels, route wires, connect things, adapt the new stereo into the car, etc... My son needed a new one this time and Crutchfield's site showed me what would fit and even threw in the mounting adapter and cable harness and even instructions along with free shipping! Instructions and harness and kit were perfect! Super easy and in fact I had my son do all the wiring(not difficult at all - but don't forget to buy your own wire nuts!). The new head unit sounds far better even with the stock speakers! Son loves it!

Date of experience: August 4, 2020

Thumbnail of user justent
Virginia
1 review
0 helpful votes
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November 2nd, 2017

Ive ordered from this place forever. The shipment is always correct and on time and they even send personalized instruction manuals on how to put that EXACT piece of hardware in your EXACT vehicle. If you can strip some wires you can easily follow along. Never used the online customer service but thats also really cool you can talk to a real, experienced person. You guys rock 5/5

Date of experience: November 2, 2017

Thumbnail of user craigb439
New Jersey
2 reviews
1 helpful vote
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May 26th, 2020

I've been dealing with Crutchfield for years. My first purchase was back in 1979. The advisor's never cease to amaze me with their passion and knowledge. I don't think I have ever called in with an order where it didn't turn into a great conversation. Every product I've purchased for my vehicles fit perfectly. Any piece of home audio has been a good experience.

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Value
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Quality

Date of experience: May 26, 2020

Thumbnail of user mattc212
Idaho
1 review
0 helpful votes
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August 12th, 2018

Ordered a stereo for my daughters first car, everything came in the package super fast and the emailed installation instructions were spot on as always! I can't see myself buying my stereo equipment from anywhere else ever!

Service
Value
Shipping
Quality

Date of experience: August 12, 2018

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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