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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user brial
Missouri
1 review
0 helpful votes
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March 2nd, 2018

I purchased a CD car stereo and crut chfield had the best price and my order was shipped almost immediately. I would definitely purchase from this company again.

Date of experience: March 2, 2018

Thumbnail of user kenr113
New York
3 reviews
0 helpful votes
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March 17th, 2018

Great Price, Fast shipping, instructions were right on the money. The pre-made wiring harness was well worth the price and made the installation. I would recommend to a friend.

Date of experience: March 17, 2018

Thumbnail of user jesseg68
Virginia
1 review
0 helpful votes
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May 18th, 2018

They have best selection, price, and shipping, it doesn't stop they are very knowledgeable and helpful with helping you with selecting, installing, and even how to use your product.

Date of experience: May 18, 2018

Thumbnail of user roberts2937
California
1 review
1 helpful vote
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March 19th, 2020

Very happy with my recent order, and Crutchfield offered much better selection at a better price than anywhere else I checked. Very easy to order, and everything arrived quickly.

Date of experience: March 19, 2020

Thumbnail of user errolg8
Florida
1 review
1 helpful vote
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September 11th, 2020

I ordered my speakers for my Nissan pathfinder. The price was very reasonable, it was delivered on time. I installed them right away. Its every thing that I expected. Thank you. Errol Grizzle.

Date of experience: September 11, 2020

Thumbnail of user stans88
New Mexico
1 review
0 helpful votes
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May 30th, 2018

Ordered the last Sony XBR-75X900E TV that day. Signed up for the 24 month no interest deal from Sony. Needed to talk with a customer service Rep (Allison) to help me sort out the 0% interest deal. She was very nice and was able to answer all my questions and get it done for me. My 75 inch TV was ordered on Friday night and delivered on Wednesday 1200 miles from my home. I was concerned about buying something so big and heavy. I usually order receivers or speakers. When I got the TV there was a hole in the box so I was stressed that something happened during shipping but everything turned out great. I have always had a positive experience using Crutchfield. My brother is an audio expert and he always orders from this company with very happy results. This is one of the top 3 companies I would trust to buy a TV from. The other 2 are brick and mortar stores with a huge online presence. I have never returned anything but my brother has many times in the 20 years he has been ordering from them. The process has never been a problem with zero issues.

Date of experience: May 30, 2018

Thumbnail of user matthewz15
Michigan
1 review
0 helpful votes
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February 19th, 2018

Easy ordering, great notifications when order updates were available, quick shipping and packaging. Over all very easy transaction for a great price and quality product.

Value
Shipping
Quality

Date of experience: February 19, 2018

Thumbnail of user cp150
Virginia
1 review
0 helpful votes
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July 26th, 2018

Every step of the interaction with Crutchfield is flawless. From the superb website to the rapid delivery. It really doesn't get any better!

Thanks Crutchfield!

Date of experience: July 26, 2018

Thumbnail of user jeffb1048
Florida
1 review
0 helpful votes
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June 23rd, 2020

Crutchfield's website was easy to navigate to find exactly what I was looking for. Fair price, and fast shipping. I will purchase from Crutchfield again.

Date of experience: June 23, 2020

Thumbnail of user leonardg45
New York
1 review
0 helpful votes
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September 5th, 2019

Crutchfield is one of the best companies that I have ever done business with. I was a car stereo installer back in the early 80's. Things have changed so much since then. Without Crutchfield's expertise you could not undertake a stereo installation today. It's not just connecting power and ground and 4 speakers anymore. Today's cars are way more sophisticated than that. I installed a new head unit in my older 2007 Lexus RX350 only to discover that the factory radio was way more sophisticated than I ever imagined. The car had an existing amp which was all digital from the head unit to the amp. The solution that Crutchfield had was not too complicated to figure out and it worked flawlessly. My new Kenwood DNX696 worked incredible right down to my steering wheel controls. I had to call Jeff at Crutchfield to get the location and color of the reverse light wire and the parking brake wire. You must tap into those 2 circuits to enable reverse camera and DVD playback. I tried for hours to find this information on the internet to no avail. Jeff gave me the 2 color possibility's and my issue was solved in 30 minutes. I have used Crutchfield many times in the past and will continue to use them when my new Lexus 450h s radio goes bad. Great customer service and support you can't ask for more.

Tip for consumers:
Don't waste time looking for the location and color of a wire to tap into. I spent hours wasted on internet looking for that info. 1 call to Crutchfield and I got the info I needed in seconds.

Products used:
Kenwood DNX696S
Moral 6x9 692 Speakers
Morel 5 1/2 502 Speakers
Maestro idatalink ADS-MSW Module
Axxes TYTO-01 Module
Sirius XMSSXV300 Module
Kenwood CMOS-230 Backup camera

Service
Value
Shipping
Returns
Quality

Date of experience: September 5, 2019

Thumbnail of user wesleyc61
California
2 reviews
0 helpful votes
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October 15th, 2019

Good place to shop, got my speakers on time, one problem is that the instructions are to use the dust covers from the old speakers but it would not fit so I installed it with out the covers.

Date of experience: October 15, 2019

Thumbnail of user tomy244
Texas
1 review
1 helpful vote
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March 19th, 2021

Best selection of audio gear brands.
Outstanding knowledge on product and getting the best in product for money desired to spend. 3 day delivery.
Great prices and value. Bang for the buck!

Products used:
Polk soundbar w wireless sub

Service
Value
Shipping
Returns
Quality

Date of experience: March 19, 2021

Thumbnail of user mattl188
District of Columbia
1 review
0 helpful votes
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April 22nd, 2019

If Crutchfield sells it, I generally buy from them. If I have an issue, it's not a headache to get a hold of someone. Even worth a price premium if any exists.

Date of experience: April 22, 2019

Thumbnail of user mildreds96
New York
1 review
1 helpful vote
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November 30th, 2020

I ordered a Blue Ray player from Crutchfield after I checked for best places to buy one. The order was easy to buy and the delivery was fast. Will defuse them again!

Date of experience: November 30, 2020

Thumbnail of user richardc1721
Oklahoma
1 review
0 helpful votes
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June 22nd, 2020

I ordered a JVC KW-M150BT for my Silverado as a Father's Day gift from my wife. At her insistence, I also ordered the wiring interface and the ReadyHarness. So glad I did because they made installation simple. Really impressed with the whole process.

Date of experience: June 22, 2020

Thumbnail of user jeffreyp139
Idaho
1 review
0 helpful votes
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April 15th, 2019

Easy to shop, check out, and install with component wires and instructions. Thank you! Order was received a day early and just as advertised. Speakers sound great and installation was a breeze.

Date of experience: April 15, 2019

Thumbnail of user matthewk62
Michigan
1 review
0 helpful votes
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April 18th, 2018

Im in the process of upgrading some of the system in my Avalanche, and decided to check out Crutchfield. Their online catalog made it easy to find what I needed for my trucks sound system.

Date of experience: April 18, 2018

Thumbnail of user phillipr78
North Carolina
1 review
0 helpful votes
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October 14th, 2018

Crutchfield gave me everything I needed to install my radio. The directions were easy to follow. The extra to have them do all the wiring was worth it.

Date of experience: October 14, 2018

Thumbnail of user kylee70
Alabama
1 review
0 helpful votes
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May 2nd, 2018

Was the best price I came across in my speaker search and easy installation and was awesome that they included the wiring harness for each speaker thanks Crutchfield!

Date of experience: May 2, 2018

Thumbnail of user stereom
Oregon
1 review
1 helpful vote
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December 18th, 2020

Fast shipping. Easy to read instructions. Easy check out. Will shop again. Very well packaged. I was kept informed of shipping from time of purchase up to delivery.

Date of experience: December 18, 2020

Thumbnail of user jbs11
Kansas
1 review
0 helpful votes
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December 19th, 2018

Zvox and Klipsch are great speakers. My media room has never sound this good. TV and movies have a rich debth of sound and the dialogue is clear even with foreign accents.

Date of experience: December 19, 2018

Thumbnail of user eileenk35
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2018

Ordering was easy delivery was quick. Love the wonderboom speaker! Powerful sound in a small package. Completely satisfied with my experience with Crutchfield and the product I ordered.

Date of experience: July 23, 2018

Thumbnail of user jairusm
Florida
1 review
0 helpful votes
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October 2nd, 2017

Best company ever they provide the up most quality of customer service and care! And they go out of their way to make sure you are taken care of and happy with your products.

Date of experience: October 2, 2017

Thumbnail of user curtisp71
Arkansas
2 reviews
1 helpful vote
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November 25th, 2019

Prices are good and the customer service will bring your back for sure. You order a radio and they send you what you need to install that radio with printed direction for your vehicle.

Date of experience: November 25, 2019

Thumbnail of user johnm2888
Massachusetts
1 review
0 helpful votes
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April 19th, 2019

I've never purchased electronics online until i read all the reviews. I will continue to do business with you! And im very pleased with the items i bought with fast shipping!

Date of experience: April 19, 2019

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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