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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
My items were shipped super fast and packaged well Crutchfield will be the only guys I do buiesness with from now on for all my electronic needs and lifetime tech support Im in!
Date of experience: March 12, 2018
I got a great deal on the radio i wanted and all the wiring and mounting hardware and my package was on my porch in less that 24 hours! Very impressed!
Date of experience: January 10, 2018
The team here was very kind, and took time to call me directly about my order for clarification on some of the details. They were quick to respond and kind, and my order came on time as expected.
Date of experience: March 3, 2020
Crutchfield continues to be an excellent company. They don't oversell, their people know their products and the alternatives, returns are easy and efficient, and delivery is great.
Date of experience: November 20, 2020
I bought pioneer DVD AVH-X5500BHS for my Honda Ridgeline with all the accessories (install kit and harness) and everything works perfect for me.
With the install kit, you can't notice the installation, the color and the shape match perfect with the existing frame.
Also their costumer service are fast and help end me with the installation and answered all my questions. Even thought they are slightly expensive than others, it's still worth it especially since they provide the exact accessories for my car and the great service.
Date of experience: January 4, 2014
The speaker is great but the app is not user friendly although I can use my iPhone to Bluetooth without the app I will continue to explore the app but will probably give it up as time is of the essence of importance and maybe not worth spending on the app Cannot sign in without an account and doesn't seem to offer an option to sign up
Date of experience: August 28, 2019
First time ordering from crutchfield my experience was great my product came fast my products price was reasonable overall I will be ordering again soon
Date of experience: October 31, 2019
Service and support after the sale provide lasting value which far and away exceeds the sales price of most items. For service and support, you can't beat Crutchfield.
Date of experience: May 7, 2018
Awesome products and service. I ordered one evening before 4pm and received the product the next day before noon. I bought Polk Audio speakers and they are superb.
Date of experience: April 13, 2020
I have had success whenever ordering from Crutchfield. They have excellent products. I have not had any need for customer service yet, so I can't comment on that.
Date of experience: October 19, 2020
Great pricing and excellent service and delivery. Received equipment in a timely manner. Intact packaging. No damage and no knowledge of equipment ordered on packages.
Date of experience: January 26, 2019
You receive what you order. Everything I ordered plus additional items that enhance the purchased item were included. I will purchase additional items from Crutchfield in the future
Date of experience: November 11, 2018
Great customer service it was great doing business with you. Clarence was very helpful pleasant and friendly on the phone... I will look forward doing future business with you again thank you. Kevin
Date of experience: December 5, 2018
Everything about using Crutchfield was an easy, simple process. They shipped the product out the same day it was ordered. The directions for installing the product were also easy and simple to use.
Date of experience: November 29, 2018
So far so good. Just received them, charged them and paired them to my Android with no problems. Looking forward to using them while cutting the grass and blowing leaves.
Date of experience: November 12, 2020
My agent, AMANDA, was most smooth, helpful & professional in filling my order! The speakers are an exact fit for my application, and "sound" is perfectly Kenwood!
Date of experience: March 8, 2018
Selecting a product was easy. Relevant information needed to complete the installation was provided. Delivery was expedient. Product fit as advertised.
Date of experience: October 2, 2019
SO much helpfulness and a totally friction free experience again. Everything arrived quickly and without issue and the free installation accessories fit flawlessly. Thank you so much
Date of experience: December 14, 2020
They will surprise you with a sales tax bill that you have to take care of on your own. You get the false impression that the sales tax is bake into the sales price. They suck!
Date of experience: March 21, 2018
One of the best and easiest ordering processes I come across. They keep you updated on the progress of your order. I really enjoyed the massages on the inside of the book, very clever!
Date of experience: August 28, 2018
I picked out the stereo. Bought the recommended installation parts (at a highly discounted price). The stereo installation went very smoothly and I am very happy with my experience with Crutchfield.
Date of experience: January 1, 2018
Zac was a great help in figuring out the right component to buy. And what I was looking for was not obvious, and would not have found the right component without his help.
Date of experience: April 13, 2018
I had to do a lot of research for my BMW 328i GT and thought I'd post this on for others. You need a couple of accessories to avoid cutting and drilling:
1) Brand: MJM Car Speaker Adapters
2) BMW oem connector harness. These sound great and I kept from having to modify the car itself by using these accessories.
Date of experience: October 20, 2020
If you want the best customer service anywhere this is the place! This company sets the bar for customer satisfaction. Been shopping here for years. Outstanding.
Date of experience: February 1, 2011
It was a great deal and very fast shipping, very surprised with the service, I'm a first time buyer from you and it was a great experience will recommend you to every one and will buy again.
Date of experience: October 5, 2020
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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