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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user carrollw23
New Jersey
1 review
1 helpful vote
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October 18th, 2020

We are so pleased with Sony radio/cd player. Received package on time. Easy installation and instructions were accurate. Would purchase from crutchfield again!

Date of experience: October 18, 2020

Thumbnail of user larryl412
California
1 review
1 helpful vote
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March 12th, 2020

Crutchfield has ALWAYS treated me right with great service, fast shipping and fair prices. I have bought from them for years and plan to continue buying from them.

Date of experience: March 12, 2020

Thumbnail of user brianf863
Illinois
1 review
1 helpful vote
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June 3rd, 2020

Unfortunately I forgot the name of my salesman but he was exemplary - extremely knowledgeable. We discussed my audio issue and he had a solution that was taylored to my need. I recommend Crutchfield.

Date of experience: June 3, 2020

Thumbnail of user johnf425
Nevada
1 review
0 helpful votes
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April 9th, 2018

Hook up my Garmin backup camera yesterday. Was very easy to Install. Was surprised. What a great Picture this camera puts out. Very happy with my BC30 and the shipping time was excellent

Date of experience: April 9, 2018

Thumbnail of user rngniof
New York
1 review
1 helpful vote
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January 18th, 2018

Ordered a head unit. Came with EVERYTHING all instruction dash pieces I didn't even need. Extra screws. Couldn't have gone better IF there is ever a problem the customer service is one of the best.

Date of experience: January 18, 2018

Thumbnail of user jesser226
Florida
1 review
1 helpful vote
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November 25th, 2019

I was interested in a speaker set and the gentleman was very helpful, already had my account up when I called and couldn't be friendlier. What a Great Experience

Date of experience: November 25, 2019

Thumbnail of user troyl17
Canada
2 reviews
16 helpful votes
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August 13th, 2015

I was on board with the idea. I had never gone through online shopping for car audio before, but thought I would give it a go for the fact it saved so much money. The only reason this isnt a one star is because there was one out of the 4 guys I spoke with that were well mannered and helpful. Sales initially quoted me for the wrong harness (a more expensive one) second guy corrected it; was kind courteous and seemed to know his stuff. I recieved the product, went through every step of the installation and had tech answer anything I was unsure about. After having it installed I had two warning lights come on. To this point I was calm, but once the tech started GOOGLING ANSWERS, I was very disappointed. For them to be experts in their field and their job to be problem solving solutions, which I am sure very similar problems would come up on a daily basis, to have to use google to search my car manufacturer, model and year for similar hazards coming on and see if anyone has found a fix to it really took away from the professionalism of the business in my eyes. After he looked it up and could not find a solution he asked me if I had these lights on before. No I did not. He responded with "well just because it happened after the installation doesn't mean it was because of it." He wrote it off as a fluke and became quiet. I had enough and ended the conversation. Not a happy customer and will be taking business elsewhere. I am glad I decided to test the waters with one piece of equipment first before purchasing the rest of my items.

Date of experience: August 13, 2015

Thumbnail of user davidh5186
West Virginia
1 review
0 helpful votes
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March 1st, 2021

I saved more than $60 getting my Jamo Atmos modules from Crutchfield. I have never shopped here before, and was hesitant to look elsewhere beyond the usual Amazon, Newegg and B&H, but on this occasion, the Jamo Atmos modules were WAY marked up on Amazon, and out of stock at the other sites. Shipping was fast, and I finally got the Amos modules for my Jamo S809 system, for $60 less than I had in my budget. Good deal!

Tip for consumers:
Use Google Shopping to check prices of specific items, across multiple retail stores. Sometimes the best deal is Walmart or Best Buy - but today it was Crutchfield.

Products used:
Jamo Atmos module for S809

Service
Value
Shipping
Quality

Date of experience: March 1, 2021

Thumbnail of user alh138
New York
2 reviews
1 helpful vote
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April 11th, 2020

So I got the kenwood amp from CRUTCHFIELD KAC-M1814 because I replaced all my car speakers front and rear speakers and I wanted a small compact amp nothing crazy that could pack a punch with out replacing any original car audio wiring so I installed it my self with the help of Crutchfield master sheets and kenwoods manufacturing diagrams and have to say highly satisfied with the product and professionalism from Crutchfield technical support team this was my first time doing business with them and I have to say I'm highly satisfied and no I'm not writing this for brownie points with Crutchfield they are truly professional...

Date of experience: April 11, 2020

Thumbnail of user jimf292
Massachusetts
1 review
1 helpful vote
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February 12th, 2019

At one point or another, every component I have for my music system I purchased from Crutchfield. At the advice of my adviser (Troy) I just purchased the Denon DNP-800NE Network Streaming Music Player. Troy answered all my questions and I am glad I took his advice as I am very happy with the addition of this player. This is the thing about Crutchfield as I could have purchased my system anywhere, However, it is the people, advice and support you receive that keeps me coming back. I have never been disappointed with Crutchfield and will never buy any electronics anywhere else.

Date of experience: February 12, 2019

Thumbnail of user zacharyk66
Maryland
1 review
0 helpful votes
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August 11th, 2020

So far my Radio Unit is not working well. Whenever I call someone you can barely hear them and the music maxes out at Volume 40 you have to get it to Volume 38 to even listen to it. Very frustrated.

Date of experience: August 11, 2020

Thumbnail of user stevenl251
Indiana
1 review
0 helpful votes
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November 22nd, 2018

Took a risk and purchased a "scratch and dent", Klipsch soundbar... it's perfect! Probably never opened, required a firmware upgrade though which took about 15 minutes, but a savings of nearly 50%!

Date of experience: November 22, 2018

Thumbnail of user stevec276
Pennsylvania
1 review
1 helpful vote
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March 9th, 2018

Bought a kicker 12 inch subwoofer! Very quick delivery and an awesome product! The subwoofer hits clean and hard! I would recommend Crutchfield and this subwoofer to everyone!

Date of experience: March 9, 2018

Thumbnail of user paulg165
Massachusetts
2 reviews
1 helpful vote
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August 31st, 2020

TPrice and shipping were great, delivered fast. I did end up having a issue that required the receiver to be returned. They made that fast and easy, and the new receiver is working perfectly.

Date of experience: August 31, 2020

Thumbnail of user billm223
Nevada
1 review
0 helpful votes
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December 6th, 2017

I've never been so well assisted with a purchase as I have been with Crutchfield. Keep your people working toward the customer. Ifv you don't have customers they don't need you.

Date of experience: December 6, 2017

Thumbnail of user roberte114
Montana
1 review
0 helpful votes
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January 22nd, 2018

We have been most pleased with the service we've received and the Audio-Tech turntable and the Yamaha receiver are preforming just as expected... Excellently!

Date of experience: January 22, 2018

Thumbnail of user davidc1229
Ohio
1 review
0 helpful votes
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June 21st, 2018

I purchased a Kenwood DDX375BT Receiver and installed it in my Chrysler 300C with Boston Acoustic sound system; the receiver more than doubled the original factory head unit. It compares to the volume from my Rockford Fosgate amp I have in another car. Five stars for this unit!

Date of experience: June 21, 2018

Thumbnail of user thomaso247
Wyoming
1 review
0 helpful votes
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June 18th, 2020

Crutchfield is awesome, not only will you find the latest in electronic goodies, but you will also find knowledgable staff just as passionate as you are about finding your next purchase.

Date of experience: June 18, 2020

Thumbnail of user noahh50
Florida
1 review
0 helpful votes
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March 30th, 2018

I bought the Boss 460brgb radio and it works perfectly. It was so easy to set up and so easy to figure out how to put it together. Thank you Crutchfield for making a great Boom to my car!

Date of experience: March 30, 2018

Thumbnail of user lawrencea120
New Mexico
1 review
1 helpful vote
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June 12th, 2020

I was looking for a pair of book shelf speakers to aid in restoring my LP's and making CD's of them (I know, but I have 9000 LPs!) I wanted something clear, transparent and neutral, and Crutchfield's audio simulator helped me choose the ELAC Uni-Fi UB5 just as I was about to jump on the KLH Albany. It was a very hard choice, but ultimately the 3 way beat out the 2 way KLH for my purposes. The simulator is awfully good; the Elac are top notch and ACCURATE. My feeling is a speaker should reproduce the sound not color it excessively. Anyway, I will be back to Crutchfield when the need arises and the budget allows. (Speaking of which the Elacs were $175 less than the other place I looked at.(

Tip for consumers:
You can trust the audio simulator when comparing speakers.

Products used:
Elac Uni Fi UB5

Service
Value
Shipping
Quality

Date of experience: June 12, 2020

Thumbnail of user ss715
Mexico
1 review
1 helpful vote
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September 10th, 2020

I learned about Crutchfield on youtube; after watched several videos I decided to buy from Crutchfield; I couldn't be happier. My speakers arrived on the promised date.

Date of experience: September 10, 2020

Thumbnail of user rossd32
Georgia
1 review
0 helpful votes
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April 7th, 2018

Faced with an issue, I contacted the tech support. They were very helpful and helped remedy the issue I was experiencing to complete the installation. Thx again.

Date of experience: April 7, 2018

Thumbnail of user stuarts90
California
1 review
0 helpful votes
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January 20th, 2019

Spoke with 2 reps. I had already done my online research. Neither really took the time to understand my level of HT knowledge. I'm not an expert but I'm on my 3rd upgrade of my HT. The first tried to upsell me an HT receiver that was way more than I needed. There were 3 Yamaha receivers that all had the same capabilities. The only difference was watts per channel and price. Via email, I asked him why the more expensive one and he had no real reason. That was the last I heard from him. Are your reps paid a commission?

The second rep was better in helping me work through my question in regards to how the HT receiver I was looking at would support my overall goals for my HT and my wired speakers in the rest of my home. The one thing I really liked was the image sharing the second rep used to make sure we were both talking about the same thing. He was a little unclear on 5.1 vs 7.1 but we worked through it. Like the first rep, he tried to upsell me. This time it was 2 additional sets of speakers before he really knew what my current set up was and what the room would support.

In the end I'm happy with the service. If they are on commission then I understand the upselling but if both reps had taken the time to learn more about what I wanted they could have handled my call faster reducing the wait time of others on hold and maybe even drove more business for you.

I bought some of my items direct from you and some I used my Amex points and indicated Crutchfield as my provider of choice.

Thanks and I will be back.

Date of experience: January 20, 2019

Thumbnail of user richardb416
Minnesota
1 review
0 helpful votes
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March 3rd, 2018

I have not used it yet. I want to use it for a wireless hook up on my sleep number bed. Do you iknow if it will do that job? I found the product on a sleep number web site.

Date of experience: March 3, 2018

Thumbnail of user robertn267
Maryland
1 review
0 helpful votes
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September 18th, 2018

Received my Sony XBR-49X900F within 2 days of placing the order on line. Amazon doesn, t have anything on these guys. Not yet set up but I wiil do a review as soon as possible.

Date of experience: September 18, 2018

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Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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