• Bookmark

    Crutchfield

2022 SITEJABBER AWARD

Crutchfield

Is this your business?
Write a Review

Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
See all photos
How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
See positive reviews
Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
See critical reviews

Reviews (1,617)

Rating

Timeframe

Other

Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user davids4530
California
1 review
1 helpful vote
  • Send Message
September 5th, 2020

Salesperson new what I needed for my 2012 Chevy Truck. Later I talked to a tech person who was also very helpful. Order arrived promptly. I did need one more adapter cable which I then ordered, and wish they had mentioned it. It was to hook up the vehicle's USB plug to radio USB input. Installation went smoothly once I had all the cables. I had GPS and Sirius antennas to install too. Viewing U tube videos before hand certainly helped a lot, and I highly recommend them. Wiring the harnesses together using instructions went well, too.

Date of experience: September 5, 2020

Thumbnail of user johnh2381
Washington
1 review
0 helpful votes
  • Send Message
September 30th, 2019

My wife is a successful mystery writer with a new first-tier publisher. Her success requires her to travel often. I wanted something practical and useful for these trips. The Bose wireless headphone allow her to work while on the road. They block out distractions and provide an environment where she can focus.

Date of experience: September 30, 2019

Thumbnail of user brittj13
California
1 review
1 helpful vote
  • Send Message
March 19th, 2021

The Crutchfield Team performed perfectly, easy to shop, great recommendations for the items being purchased, perfect support during insulation... What A Pleasure to do business with... my order number *******

Tip for consumers:
Very intuitive

Products used:
Electronics

Service
Value
Shipping
Quality

Date of experience: March 19, 2021

Thumbnail of user jessen31
South Carolina
1 review
0 helpful votes
  • Send Message
May 26th, 2019

My order was delivered the next day after I ordered it, and came with all the right items safely packaged. Love that crutchfield includes all the brackets and wiring adapters for speakers at no additional cost! Would 100% buy from them again.

Date of experience: May 26, 2019

Thumbnail of user christinep242
Idaho
1 review
0 helpful votes
  • Send Message
May 28th, 2019

I've been searching for an item and crutchfield seemed to be the only one who had an accurate description of whether or not it would work with my vehicle. Love dealing with crutchfield they simplify everything.

Date of experience: May 28, 2019

Thumbnail of user dant153
Massachusetts
1 review
0 helpful votes
  • Send Message
February 22nd, 2019

1) they shipped fast and free
2) they choose all the required adapters and wiring harness making your install idiot proof
3) I ordered speakers with the "dent and ding" option to save some money and the ones i received were in perfect shape.

I will be ordering from them again for sure as my car audio system grows

Date of experience: February 22, 2019

Thumbnail of user jasong140
Alabama
1 review
0 helpful votes
  • Send Message
March 19th, 2018

As a repeat customer who has used Crutchfield for years, I always trust their expert recommendations and really value the fact that they provide wiring harnesses, mounting supplies, and installation instructions at no charge. As long as I have audio needs, Crutchfield will be my go-to company.

Date of experience: March 19, 2018

Thumbnail of user mariod143
Kansas
1 review
1 helpful vote
  • Send Message
April 4th, 2021

Crutchfield has been in business for a long time their technical support team is outstanding, the two day free shipping and free installation gear is unbeatable. Website is superb, it has all the right tools to help you find what really fits your vehicle. I highly recommend.

Tip for consumers:
Know the type of car you are working on. Make Model, Year.

Products used:
Speakers, radios, steering wheel controls

Service
Value
Shipping
Returns
Quality

Date of experience: April 4, 2021

Thumbnail of user walterv17
Washington
1 review
0 helpful votes
  • Send Message
March 7th, 2018

Great, good, happy, satisfied, good sound, very prompt on getting your order to you as promised without worries. I've ordered from you in the passed and the products have proven to be exactly what I asked for, dose this say it all

Date of experience: March 7, 2018

Thumbnail of user thomass1660
California
1 review
0 helpful votes
  • Send Message
December 15th, 2020

Great selection, prices, information. Give you install items needed, instructions, everything you need to successfully and efficiently finish your job. No other business in the industry comes close. Great communication and followup as well. Can't think of anything they don't do well.

Date of experience: December 15, 2020

Thumbnail of user fredj152
Pennsylvania
1 review
1 helpful vote
  • Send Message
December 15th, 2020

I could have ordered from the world's largest retailer, but why? Crutchfield's shipping time was faster. But beyond that, their website offer's more information, and better support if I need it, with a real person. This is definitely a case where a small specialized business is superior!

Date of experience: December 15, 2020

Thumbnail of user bretc16
Georgia
1 review
0 helpful votes
  • Send Message
March 20th, 2019

Great price, no stress, and you know it fits. Had my radio and back up camera in in less than an hour. It's like having a whole shop of stereo geeks working for with you. One geek to bother, great job Crutchfield. I don't shop anywhere else.

Date of experience: March 20, 2019

Thumbnail of user rodneyc152
Florida
1 review
1 helpful vote
  • Send Message
November 29th, 2020

This is a perfect solution if you want to add Bluetooth capability but don't want to go the less than perfect FM modulation route. Works perfectly and was not all that difficult to install. I mounted in on the top of a storage shelf below the a/c controls with 2 sided tape. I now not only have Bluetooth but a USB port to charge my phone. The blue indicator light was too bright for me at night so I fashioned a cover for it using a small red cap and a dab of silicon. Couldn't be happier!

Date of experience: November 29, 2020

Thumbnail of user angelon10
Florida
1 review
0 helpful votes
  • Send Message
October 25th, 2017

I ordered online and still felt like I received personalized service because of the recommended parts that come up automatically. My order was at my front door in 2 days and included everything needed for my Audio job. Thanks a lot!

Date of experience: October 25, 2017

Thumbnail of user shainm
Arizona
1 review
0 helpful votes
  • Send Message
May 14th, 2018

Having never purchased or installed my own car audio I found the process through Crutchfield extremely easy and overall simple. I did option for the wire ready harness which I would highly recommend if you have never done an install before.

Date of experience: May 14, 2018

Thumbnail of user stephanm56
Massachusetts
1 review
1 helpful vote
  • Send Message
February 6th, 2021
Verified purchase

I ordered a set to KEF speakers from Crutchfield last week. They arrived in a few days intact and well packaged. Since I haven't had any problems and hopefully won't, all I can say about customer service is that I found the post sale communication about about shipping to be excellent.

Date of experience: February 6, 2021

Thumbnail of user theodoree18
Missouri
1 review
0 helpful votes
  • Send Message
November 16th, 2020

For the project I'm going for, I needed some pretty in-depth support. Even without a promise to purchase any of their products, they helped me find potential hiccups and issues I would face down the line, and potential solutions to each problems. By the end of our phone call, we discovered that there was no way to build what we wanted to, without cutting out built in features that I rely on in my car. The breadth of knowledge that was shared with me, the willingness to tackle the question, and the mutual disappointment that we had when we found out just how weird and proprietary my current system is; It proved to me that Crutchfield has a passion for doing the work right.

Date of experience: November 16, 2020

Thumbnail of user stevew2206
Illinois
1 review
0 helpful votes
  • Send Message
March 18th, 2023

I have a 1996 Chevy Astro Van that needed a upgraded Radio and Back up Camera Mirror.These Guys are by FAR the BEST Company I've Ever Dealt with. Product is Superior and they are very helpful and Nice to talk to.I will always recommend them to every one I Know...!

Service
Value
Shipping
Returns
Quality

Date of experience: March 18, 2023

Thumbnail of user buddyc19
Texas
1 review
0 helpful votes
  • Send Message
November 25th, 2018

I already made up my mind on what product I wanted. I'm retired and my budget is somewhat fixed. Having said all of that, the Crutchfield site allows you to select a product and get updated emails on it.

To my amazement, I received an email about 10 days later, letting me know that my product selection was on sale at exactly half price!

EZ payment, free shipping and no sales tax.

Everything that was promised, happened. That is somewhat rare today. Crutchfield is to be commended.

I'm going to be upgrading my system over the next several years and they will have 100% of my business. They have certainly earned it. What they did was instead of making you sale, they acquired a customer.

I could not be happier. The center channel speaker that I selected, turn my system on its ear.

Date of experience: November 25, 2018

Thumbnail of user ronb124
Massachusetts
2 reviews
0 helpful votes
  • Send Message
September 6th, 2017

Recently purchased an aftermarket car stereo receiver and based on Crutchfield's website (super easy to use, lots of tech articles, positive reviews from others, free inclusion of adapter parts specific to my vehicle, and the service support), the choice to purchase from Crutchfield was an easy one. After having received most of my order, I can only add further positives... timely emails of order/shipment status, email of installation documents, recommendation of additional parts (specifically I was very impressed with the electrical connectors recommended). Crutchfield gets it.

Date of experience: September 6, 2017

Thumbnail of user josephs253
Alabama
1 review
0 helpful votes
  • Send Message
November 27th, 2017

I had a wonderful experience doing business with Crutchfield. The employees were knowledgeable and eager to get you the gear that fitted your needs and not what would make the most profit for their company.

Date of experience: November 27, 2017

Thumbnail of user chrisf307
Tennessee
1 review
0 helpful votes
  • Send Message
November 12th, 2018

I've used Crutchfield many times over the years for researching what fits in my car(s) and what is needed for an install. Just recently I bought another head unit and accidentally purchased an additional wiring harness that I didn't need, and they authorized a return for it. Great service, lifetime tech support, fantastic information available. Crutchfield is where I go first when I'm thinking of installing speakers or a radio in a car!

Date of experience: November 12, 2018

Thumbnail of user georgeh310
Kentucky
1 review
0 helpful votes
  • Send Message
October 12th, 2018

The site is easy to search and locate by vehicle, features, brand, price, you name it! All necessary and recommended supplies are conveniently linked from the selected product. I ordered on Saturday night and received my order Wednesday. I haven't had time to install yet, but everything looks to be in order. This is not my first experience with Crutchfield, and I have always been completely satisfied.

Date of experience: October 12, 2018

Thumbnail of user ryanb520
Texas
1 review
12 helpful votes
  • Send Message
February 28th, 2020

I own a towing business, so I spend normally 12-18 hrs a day in my truck. I'm also a huge "music nerd", so I'm not a fan of the radio. I purchased a media receiver head unit with Apple CarPlay & it's the best "tool" I've purchased to date. Prices were great, shipping was fast & easy, what more could you ask for? I already have 3 or 4 friends in the process of ordering the same setup I bought. I would & have recommended buying from Crutchfield for all your stereo needs!

Date of experience: February 28, 2020

Thumbnail of user garyb811
California
1 review
11 helpful votes
  • Send Message
April 5th, 2020

I thought about buying from Amazon because they were about $15 cheaper. But Amazon doesn't have someone to call if you have any questions. Learning how to use this Kenwood Receiver is made so much easier when you call and talk to someone who knows the product and can answer your questions while you're sitting in the car as he walks you through it. Instant resolution was worth the extra $15. I'm glad that I went with Crutchfield. They really support you. Great people and service. I made a very good choice going with Crutchfield.

Date of experience: April 5, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

How do I know I can trust these reviews about Crutchfield?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Crutchfield?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business