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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
I've purchased a number of items over many years and have always been very happy with the price, service and care shown by Crutchfied's
Date of experience: April 24, 2019
Easy website, easy checkout, and fast delivery. I live on st croix usvi so getting stuff here usually takes a long time, my order arrived in 4 days.
Date of experience: June 28, 2019
I will purchase from Crutchfield again. Great service! Free shipping made me jump on my item JBL speaker. When it was on sale!
Date of experience: April 24, 2019
Not always the best prices but fantastic shipping and knowledge of produxt. When you catch a sale it's a great place to shop
Date of experience: December 17, 2016
Initially I purchased a non-Crutchfield product to save $$ but it did not function as required. Decided to investigate my options via Crutchfield and the product recommended performed perfectly without having to cut any wires. The
PAC AmpPRO AP4-CH21 Aftermarket Amplifier Interface worked PERFECT with my 2014 JKUR OEM radio and DS18 soundbar and Candy- amp. Excellent customer service and instructions. True professionals, keep up the GREAT work.
Date of experience: February 5, 2020
I love Crutchfields! They have a great selection, easy pay, fast free shipping and great support! This is my go to electronic store.
Date of experience: December 3, 2017
I just received my order. It will take several days to install radio, speakers, and SeriusXM equipment. Timely delivery and in great condition.
Date of experience: September 4, 2018
My shopping experience is more than good, it's brilliant, bought new speakers, so happy to be a Crutchfield customer. Thanx a lot.
Date of experience: June 10, 2021
Top knotch service and fast delivery. Ordered 4 speakers and they throw in the equipment needed for install. Can't beat them.
Date of experience: March 30, 2021
Wow! Just can't complain at all! Great service, very fast shipping, excellent packaging, great prices! You can't ask for anything else!
Tip for consumers:
Don’t hesitate!! Shop with confidence!!
Products used:
Home theater, camara, router, apple tv, etc
Date of experience: June 27, 2021
All the times I've dealt with Cruchfield they never steered me wrong. Their service department is above and beyond all others.
Date of experience: July 21, 2019
Always have received the best service from Crutchfield and the products they sell are great and work flawlessly. Highly recommended them.
Date of experience: September 2, 2020
As always Crutchfield delivered on time and quality of product
When you need a quality product you do not have to look any farther than Crutch field
Great Job!
Date of experience: May 6, 2020
Great sound for such a little speaker. Bluetooth connection couldn't be easier. Perfect for music while outside on the deck.
Products used:
Speaker
Date of experience: May 25, 2021
Ordered a Garmin 396 LMT-S... great price and fast delivery. Great to do business with. I would highly recommend Crutchfield.
Date of experience: April 17, 2019
Im not much of a car girl but I went through the process of ordering stuff for my car all by myself confidently. Great website. 10/10 would recomend.
Date of experience: July 11, 2018
Purchased a 10 inch jl audio powered sub woofer for 519.00. It's alright. I kinda expected a little more.
Date of experience: April 30, 2018
Very fast shipping and item arrived in perfect condition its and everytime since i started buying back early 80s
Date of experience: October 10, 2020
The tech answered sll of my questions, products arrived in several days. Carry happy with the entire
Process.
Thanks
Date of experience: April 8, 2019
Crutchfield has been in business for a long time. I'm 64 fast approaching 65 and they've been the go to Electronics Store for the serious Home Entertainment customers. Knowledgeable Staff that actually know the product whether it be Flat Panel TV's, Home Theatre, Video players of every imaginable kind make or model. They'll guide you to the best brand, and model to fit your home entertainment needs to fit your price point so that your purchase is the best experience possible The photo I added is of the Samsung 8 4K series TV I purchased from crutchfield over 2 years ago. I recently purchased a 2018 8 Series OLED Samsung 65" TV and it's on a Truck Headed my way up in the Rocky Mountains Idaho Wyoming Border. Yes they're that good, I could have purchased the TV anywhere closer to where we live, the fact that I didn't, but purchased from crutchfield all the way across these United States. Verifying my claim that dealing with crutchfield's staff and customer relations is well worth the wait!
Date of experience: April 7, 2019
I bought a car radio last month, and it would not fit in my Toyota, (they said it would) they emailed me step by step instructions, and then followed up with me, to make sure all was well 4 STARS!
Date of experience: April 23, 2020
Order was no hassle and fast the email up dates helped me keep track of when my package was to arrive was excellent
Date of experience: September 6, 2020
I knew what I wanted, rolled into their site, logged in and purchased. Item arrived quickly. What else to say? A great experience!
Date of experience: December 20, 2017
I had a wonderful experience using Crutchfield. The stereo is great. The install was easy and I am very happy with my purchase.
Date of experience: May 25, 2019
I am huge Sony fan I tend to buy all my gadgets from crutchfield. Awesome company. Remember you pay for what you get.
Date of experience: April 21, 2015
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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