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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
Shopping at Crutchfield was super easy and everything I needed for my radio install was in 1 box! Easy shopping and super fast shipping.
Date of experience: June 3, 2020
I found this to be overall an excellent buying experience. The price was competitive, the information was very helpful, and the shipping was quick.
Date of experience: June 27, 2018
I love the product and it sounds magnificent I can't believe I got it in 2 business day tops. And it was well package as well.
Date of experience: September 10, 2018
The product was delivered very very fast. Only two days after purchase as indicated during the purchase. Awesome.
Date of experience: January 29, 2018
I bought a Yamaha sound bar to step up into the 21st century the sound is superb. I love the Bluetooth.
Date of experience: December 26, 2018
Good recommendations, free shipping, good service, good prices. Easy to work with the web site. Good follow up.
Date of experience: November 23, 2018
I was worried about delivery time because i was traveling, but arrived on time! Great packaging. Good service.
Date of experience: December 13, 2020
Easy-to-use website with very helpful info and reviews. Product arrived in short order and I am very pleased with the product and the price paid.
Date of experience: February 9, 2019
I bought a stereo for my car, and when I realized I forgot to buy the adapter for my car, they shipped it to me for free!
Date of experience: May 24, 2020
Great experience! Shipping was excellent, the product delivered was excellent, the support is excellent. Will do business again with them for sure.
Date of experience: January 30, 2019
Quality goods, quality and on time delivery and quality service at solving any emerging questions through the process.
Date of experience: October 18, 2017
The delivery is fast, the packaging is good, the service itself is great. Although you can find stuff elsewhere cheaper...
Date of experience: October 28, 2015
I cant review the product I ordered because I dont have it yet. Ill update the review based on the product once I get it.
Date of experience: May 30, 2018
Great experience through out from the website and To the customer service all around great experience
Date of experience: April 24, 2020
The purchase process was quick and easy. Shipping was flawless and Blu-ray player was just s s I expected.
Date of experience: August 26, 2020
I am well pleased with the product and the staff was very helpful with any question I had very knowledgeable with the product.
Date of experience: January 27, 2020
Order was ship fast, instructions on how to install was simple and easy to read. Process was quick and fast!
Date of experience: August 17, 2020
From the website to the ordering process to the installation, it couldn't have been easier! Thanks Lori
Tip for consumers:
Website is great
Products used:
Car stereo
Date of experience: February 28, 2021
Pre-Amplifier questions. Contacted 5/16 around 10 a.m. (Saturday) Received response around 11:15 a.m. (Saturday) Nice!
Date of experience: May 17, 2020
Great store, Great employee's, Very helpful when needed. Great buying experience. Great tech support.
Date of experience: May 7, 2020
Excellent experience and product. Fast order process and shipping process. Excellent communication for tracking order.
Date of experience: August 31, 2020
Install of truck radio went smooth. Had to add shims on 1 side to sit level. Website is great. Makes recommend parts for ease of install.
Date of experience: April 18, 2021
Bought here a music player for my car and let me tell ya how amazing the quality is and how good of a deal i feel i got. Huge thx
Date of experience: November 3, 2020
Accurate information, competitive prices, prompt response, efficient delivery. What more can a customer ask for?
Date of experience: November 11, 2020
Clarence did an excellent job researching options for upgrading my home theater system and providing recommendations.
Date of experience: September 18, 2018
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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