• Bookmark

    Crutchfield

2022 SITEJABBER AWARD

Crutchfield

Is this your business?
Write a Review

Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
See all photos
How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
See positive reviews
Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
See critical reviews

Reviews (1,617)

Rating

Timeframe

Other

Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user douglasm450
Indiana
1 review
0 helpful votes
  • Send Message
July 22nd, 2020

Hands free law in Indiana and cell phone use created a need for Bluetooth capability so I chose Crutchfield once again. I was determined to do a professional installation and found all the materials easy to work with. I managed without any provided help so I can't comment on their support staff. I'm still mastering all the features the radio has to offer might get my tech savvy son to lend a hand.

Date of experience: July 22, 2020

Thumbnail of user johnb4865
Louisiana
1 review
0 helpful votes
  • Send Message
May 13th, 2020

Great service from Crutchfield, ordered unit on Wed morning, delivered on Friday afternoon, can't beat that.
Product-the speaker produces rich warm spoken sound for movies and TV, which is what I was trying to achieve. So, I am happy with this product. As others have listed, the unit is quite large, so make sure you measure the area you are placing it in, weighs about 30 lbs. Very solid and well built. The unit has the ability to raise/lower the angle of the speaker to match the output to ear level depending on where you place it, this is a big plus, and works well for me. All in all, great product for the price, quick delivery, and outstanding service from Crutchfield.

Date of experience: May 13, 2020

Thumbnail of user mikem2201
West Virginia
1 review
1 helpful vote
  • Send Message
August 31st, 2020

I don't live far from Crutchfield, so one would think that speedy delivery would be a given; but with all of the things affecting the mail and carriers today, that is not a certainty. Given pulling, packaging and shipping time needed by most vendors, extended delivery should be expected. Not Crutchfield, though. I ordered an item on Monday and received it on Tuesday, well packaged and exactly as described online. I would guess that the order was processed and delivered to the shipper within a couple of hours to get to me so quickly. Plus, Crutchfield kept me informed of the status of my order right through delivery. Way to go and thanks.

Date of experience: August 31, 2020

Thumbnail of user jamesm4407
New York
1 review
1 helpful vote
  • Send Message
March 4th, 2021

The customer service was very knowledgeable about their products and gave me several options of systems that would work in my car. The prices were competitive and the step by step instructions are easy to follow. I would definitely recommend getting their wiring harness adapter. It will save you a lot of time.

Service
Value
Shipping
Quality

Date of experience: March 4, 2021

Thumbnail of user briana875
1 review
1 helpful vote
  • Send Message
May 4th, 2021

I get the same prices as Amazon, fast shipping, great pre- and post-sales support, free wiring harnesses and detailed installation instructions. Why would I shop anywhere else? I have placed a couple of orders and each purchase has been perfect.

Products used:
Speakers, wiring harness and adapter grill plates

Service
Value
Shipping
Quality

Date of experience: May 4, 2021

Thumbnail of user larryb990
Alabama
1 review
0 helpful votes
  • Send Message
December 9th, 2020

Got a call the day my shipment was supposed to go out from Crutchfield. They found that one speaker set had the wrong brackets with them for my rear doors. Great catch and excellent service! That call saved me the headache of sending something back and getting it replaced.

Date of experience: December 9, 2020

Thumbnail of user rickp72
California
1 review
0 helpful votes
  • Send Message
April 16th, 2018

Ive purchase car audio equipment from Crutchfield for a few years now and quality of service remains the same: the techs are very helpful and knowledgeable, the products always show up sooner than expected and when I had to return an item it was hassle free. I Love Crutchfield!

Date of experience: April 16, 2018

Thumbnail of user carlosd105
Florida
1 review
0 helpful votes
  • Send Message
April 1st, 2019

I was honestly surprised with the knowledge of the techs you can simply just call to discuss your options with. The fact they can build your cart and explain the reasons as to what they are picking really makes the purchase much smoother. Also being able to get the number of the same person if you need to speak too then again is amazing since they will know your situation. I felt at ease knowing I had all main components and accessories to fully enjoy my new audio setup. Very fast shipping as well.

Date of experience: April 1, 2019

Thumbnail of user timd597
Illinois
1 review
2 helpful votes
  • Send Message
August 19th, 2020

I'll say this, if you want a cheap product above all else, Crutchfield isn't for you. They don't sell low end, and you can probably get comparable products for cheaper elsewhere. However, their customer experience is great weather you're dealing with sales, technical support, or returns. If I'm in the market for something they sell, it's well worth the potential to be spending a bit more for the peace of mind that it's actually quality and I won't need to fight with support if I need it.

Date of experience: August 19, 2020

Thumbnail of user charlesb573
New York
1 review
0 helpful votes
  • Send Message
June 20th, 2019

Every step of the way, Crutchfield simply was the easiest place to search for info helpful in making my purchase decision, and for ordering. My new Yamaha receiver and a new CD player were delivered in just a couple days with no shipping charge. Within a few days I had a somewhat unique technical issue so I called Crutchfield support, which have me perfect step by step solution. I've purchased from these guys some years ago, and wanted to go with them again. I trust Crutchfield.

Date of experience: June 20, 2019

Thumbnail of user frankc821
Florida
1 review
0 helpful votes
  • Send Message
June 19th, 2020

Very pleased with my purchase. Had an issue with the maestro not working properly, called and received the advice I needed to get it going correctly. Was actually an issue with the flash but worked perfectly after crutchfield assistance. Thank you for the help.

Date of experience: June 19, 2020

Thumbnail of user kylei5
Indiana
1 review
0 helpful votes
  • Send Message
May 14th, 2019

Mike was personable, knowledgeable, helpful, and didn't make me feel pressured into a sale, more like he was just here to help. We even got to talk sports and joke around. All within a 5-10 minute conversation. My stuff arrived quickly and looked in mint condition in the box. I haven't had a chance to install yet. So I'll have to rate the speakers separately. But my experience with crutchfield and Mike was second to none.

Date of experience: May 14, 2019

Thumbnail of user em3725
Florida
9 reviews
15 helpful votes
  • Send Message
January 10th, 2016

Crutchfield has the most knowledgeable staff of any company I've used for electronics. Especially there Auto audio experts. Their prices are also very good. They meet the highest standards in the industry for Customer Service and support as well as best products and pricing.

Date of experience: January 9, 2016

Thumbnail of user jeredp
Washington
1 review
0 helpful votes
  • Send Message
June 15th, 2020

Hands down the best company around! Not only do they set the standard in customer service, but they also have extremely fast shipping and if you have a question, there's a great chance you will talk to someone who knows what they are talking about instead of just selling you something! Sometimes you might catch a product cheaper on another site, but I know the customer service at Crutchfield makes up the difference! Crutchfield for life!

Date of experience: June 15, 2020

Thumbnail of user scottg918
Colorado
1 review
0 helpful votes
  • Send Message
December 4th, 2020

The website enabled me to find an exact match/fitment for my older Suburban. Installation instructions for my specific vehicle were sent via email as a PDF document - very clear and understandable. Various choices of speakers to meet any price point were available. The speakers arrived quicker than anticipated. They were packed well and arrived with no damage at all.

Date of experience: December 4, 2020

Thumbnail of user bradm175
Texas
1 review
0 helpful votes
  • Send Message
April 8th, 2019

I have purchased aftermarket radios for vehicles, over the ear earphones, and most recently ear buds. I have always done research on each product being purchased and then found the Crutchfield team to be spot on in their own reviews or able to offer an intelligent alternate review of whatever the product may be and why their reviews may differ. The few times I have needed technical support, it has been great as well. The last thing is their pricing always seems competitive. Their shipping has been great as well. No real lag times. Product gets to you within the time frame promised. Over all, a very good company to work with when purchasing electronics.

Date of experience: April 8, 2019

Thumbnail of user jasonh225
Florida
1 review
0 helpful votes
  • Send Message
April 9th, 2018

I love my new radio. I really like that the accessories needed to complete install are easily found and shown, makes it so simple. Very much appreciated master sheet for my vehicle. Even though I haven't needed tech support yet, it's nice to know they are always there.

Date of experience: April 9, 2018

Thumbnail of user christopherp533
Georgia
1 review
10 helpful votes
  • Send Message
April 22nd, 2020

I've been a Crutchfield customer for over a decade. They always have the best products and their customer support is second-to-none. Some people complain that Crutchfield's prices are higher than the competition, but you're paying for added value in that you have (basically) lifetime support for your purchases. I love the peace of mind of being able to call a Crutchfield advisor about any issue I'm having with a product I've purchased from them. It's totally worth it! Thanks Crutchfield... You're the best!

Date of experience: April 22, 2020

Thumbnail of user rodj15
Alaska
1 review
0 helpful votes
  • Send Message
February 12th, 2019

Almost went with another company. So glad I didn't! My order was shipped out lighting fast and arrived in Alaska in three days FREE. Everything that I needed was pointed out in the order process and I received it all. The wiring harness adapter for my 97 Dodge Ram was perfect. I am an aircraft mechanic so not without some basic wiring skills and this was about the most painless installation you could imagine. You have got this down to a science and I would highly recommend anyone in the market for a car stereo to not hesitate. Thanks again for money well spent.

Date of experience: February 12, 2019

Thumbnail of user sammys48
South Carolina
1 review
0 helpful votes
  • Send Message
October 24th, 2018

I have ordered many times from Crutchfield, even paying a bit more, and / or waiting longer, Why, excellent customer support and technical support. A technician spent an hour on the phone as we verified a wiring harness. Well done!

Date of experience: October 24, 2018

Thumbnail of user toms1044
Rhode Island
1 review
0 helpful votes
  • Send Message
April 7th, 2020

Prices offered by many websites have customers paying for the convenience of shopping from their chairs at home. Crutchfield not only excels at service, but also manages to purvey their thousands of quality items with best-in-class pricing. Thanks Crutchfield!

Date of experience: April 7, 2020

Thumbnail of user guyc53
North Carolina
1 review
0 helpful votes
  • Send Message
August 20th, 2018

Needed new speakers for my pickup. So went to Crutchfield's site, put in my vehicle info and presented me with choices available for my purpose. Placed order and all arrived 2 days later. How much easier could it be

Date of experience: August 20, 2018

Thumbnail of user kelvinw36
Washington
1 review
2 helpful votes
  • Send Message
September 19th, 2020

I've ordered from Crutchfield several times. They always confirm, pack and ship in a very expedient way. It makes life much easier to know they are professionals in all they do. The showing instructions included are well done & if there are still questions the support staff is available to answer. I highly recommend Crutchfield.

Date of experience: September 19, 2020

Thumbnail of user melaniec62
California
1 review
0 helpful votes
  • Send Message
January 17th, 2018

Crutchfield AV Design helped us with what I thought was a super complicated set up full of wishes. Dallas very quickly understood what we were after even with me not communicating in AV terms. He walked me through each step and patiently (like a saint patient!) explained what each component was for and how it related to the whole system.

I cannot recommend Crutchfield high enough. We are thrilled with our new system. 11/10 for Crutchfield service, products, and shipping.

Tip for consumers:
Ask for help. They'll surpass your expectations.

Service
Value
Shipping
Quality

Date of experience: January 17, 2018

Thumbnail of user tammyk267
New Mexico
1 review
1 helpful vote
  • Send Message
February 26th, 2020

The first time I ordered from Crutchfield was in the 80's. It has been a great experience every time. Their customer support and installation instructions are excellent. I highly recommend them to anyone who chooses to do their own installations. Navigating their products on the website is easy and informative. They offer Ready Harness where they splice the wiring for you for $25. Worth every penny. I've done installations where I had to do all the splicing myself and it's very time consuming, not to mention the possibility of making a mistake. I highly recommend this service. Thank you Crutchfield for keeping up the good work!

Date of experience: February 26, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

How do I know I can trust these reviews about Crutchfield?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Crutchfield?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business