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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
Been ordering from crutchfield for over 20 years. Many competitors one Original. Thanks Bill, customer service never gets old.
Date of experience: April 22, 2018
Very prompt service, price competitive or even better. I only purchase from Crutchfield, and no other.
Date of experience: May 15, 2018
Drummer helped me find everything I needed. He was very knowledgeable on products. No problems
Thanks again!
Date of experience: May 1, 2018
Crutchfield has great customer service, huge selection, a helpful website, and will match their competitors' prices.
Date of experience: June 22, 2019
Crutchfield sends you wiring harnesses and any necessary adapters for free. You'd be hard-pressed to find a better Electronics source.
Date of experience: May 22, 2018
Crutchfield had the lowest online price on a center speaker. Ordered and it arrived quickly in great condition. Highly recommended.
Tip for consumers:
Good information on the website
Products used:
Speaker
Date of experience: March 8, 2021
Happy with my order, love the product. Shipping was fast. Ordered JVC stereo and 4 kick speakers. Sounds great!
Date of experience: July 1, 2018
Great website, easy to find items by vehicle search, FAST shipping. Been a customer for almost 40 years.
Date of experience: October 15, 2020
Quick delivery and a great price on my new receiver. I'm now back in the modern world for home video.
Date of experience: July 28, 2018
Found the most helpful information and best price on exactly what i needed for my old Toyota truck. Perfect! Thanks
Date of experience: June 22, 2020
Purchased a fairly high-end home theater item which arrived on the date Crutchfield said it would and factory sealed as advertised.
Date of experience: July 15, 2018
Excellent products, helpful reviews, and outstanding support with all of our questions during install.
Date of experience: July 24, 2018
Fast delivery, great products, didn't send all the wiring harnesses needed. Would have given 5 stars.
Date of experience: August 21, 2018
Easy to order, follow up before shipping, delivered on time. Haven't used tech yet, but will call if I have any questions.
Date of experience: April 10, 2020
Love the personalized experience, great customer support, and fast shipping. A real amazon competitor here for all things audio!
Date of experience: July 14, 2019
What can I say been buying from Crutchfield for over 20 years price are always good service second to none thank you
Date of experience: April 18, 2020
Received my purchase on time and was properly boxed so the contents would not move around during transit.
Date of experience: January 9, 2019
Use it friendly website, quality merchandise with many items to compare. Keep up the good work. Thank you!
Date of experience: January 21, 2019
Half the product I got that they said would fit didn't but speaker wire adapters did. Guess better luck next time.
Date of experience: April 26, 2020
Never worried about the order I knew it would come through as promised. A good experience like is hAs been in past.
Date of experience: May 1, 2019
Second purchase from Crutchfield both times easy transaction fast shipping. Quick response to questions if you need help. Speakers fit perfectly.
Date of experience: April 28, 2019
This is my first time buying from crutchfield, has been great. I will buy again. I'm very satisfied.
Date of experience: May 2, 2020
Received my order fast and everything was correct. Pretty good prices as well will be ordering more from them!
Date of experience: May 5, 2020
The best audio store! Excellent support! Great prices and selections. Plenty of information about what you're working on!
Date of experience: May 2, 2020
Fast shipping, great products & competitive prices. My new RF powered subwoofer slams! I definitely recommend.
Date of experience: June 25, 2020
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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