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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
I've bought several components from Crutchfield, and they always arrive promptly. Tech help us amazing. Their customer service is second to none.
Date of experience: August 31, 2020
Ordered my speakers from Crutchfield and they arrived in good fashion. I can't wait to install them. Thank you all.
Date of experience: November 7, 2020
Amazing speakers! Next day delivery allowed me to enjoy with family from out of town! Thank's Crutchfield.
Date of experience: June 27, 2020
First I would like to say your business model is amazing, the speed of delivery and Crutchfield customer service. I purchased the Klipsch Reference Premiere RP-4000F Speakers. Paired with my vintage Kenwood 200w receiver and recently purchased Fluance RT 85 turntable. My room is 14x20 using only the two to-4000f speakers. I have them placed in the farthest corners of the 20ft wall at 45 degrees. There is a night and day difference from the previous Sony 100w bookshelf speakers recently purchased online. They are going in the garage. People spend a little more moneys for your ears will thank you. They fill the room! The biggest difference was the sensitivity rating which I wasn't aware of until I did my research besides the obvious quality produced by Klipsch. I'm no expert I just do my do diligence when spending money. The clarity, separation of instruments and vocals is instantly noticeable. Last but not least because of the higher sensitivity of mid 90s I can listen to my albums at a lower volume and still maintain good sound quality. I hope this helps if your considering a new purchase.
Date of experience: April 30, 2020
I bought a new receiver and subwoofer and Crutchfield online service, product information, order processing and shipping were second to none!
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Stereo receiver and subwoofer
Date of experience: April 6, 2021
I'm very impressed with my experience! From start to finish Crutchfield has has impowered me to get the job done myself.
Date of experience: August 10, 2018
Ordered a bass box, 2 subwoofers, 1 amp and all of the components and it all arrived in 2 days. Perfect installation instructions. First class!
Date of experience: December 28, 2018
Very happy with my new pioneer clear sound easy to use compared to my previous sony WX-920BT very happy with my new pioneer clear sound easy that has a sony not very clear
Date of experience: December 8, 2019
Not too happy with the speakers I puchaced. From the reviews I was thinking they were gonna be somewhat decent.
Date of experience: February 28, 2018
Thank you! My vehicle's sub isn't farting anymore. We are in business. Thank you. Kicker 48CWRT82 does just that. EXCELENTE
Date of experience: July 26, 2021
Gage Passantino did a great job guiding me through the set up.
The Sony Walkman instructions are terrible.
Thanks Gage!
Date of experience: March 16, 2020
Wasnt sure if I got everything for my car called Eddie and he looked at my cart and confirmed it all and fast shipping
Definitely will recommend
Date of experience: February 28, 2018
Great place to buy audio equipment. Every thing fit like they said it would. Works great. Just wist I would have done it sooner
Date of experience: October 29, 2019
Only pkace I turn for auto electronics. Best gear best prices and best selections. Will never shop anywhere else
Date of experience: September 24, 2020
Very professional and excellence service! Good items warranty! I recomended a %100. They ship very fast and well packed.
Date of experience: February 12, 2018
I've used Crutchfield multiple times including during the COVID pandemic. Always on schedule, always able to help!
Date of experience: October 1, 2020
Great! I ordered the TV quickly and it was delivered right on time. Crutchfields has always delivered the products I was looking for in timely manner
Date of experience: December 8, 2019
They have the best stuff for my suv it is all pug and play n they help me out with all the wire to put it in the car
Date of experience: August 24, 2020
Web super user friendly and excellent item quality and description. I will recomend to anyone, friends and family.
Date of experience: September 9, 2018
Looking for a set of tweeters found a set at a great price, wasted no time installing them and they sound awesome...
Date of experience: August 16, 2018
Although the radio installer instructions wasn't detailed, the radio works very good, great sound, good quality. I give crutchfield five stars.
Date of experience: June 17, 2015
All in my title. Quite pleased with the service and products from Crutchfiled. Easy to do business with and quite responsive.
Date of experience: March 27, 2020
Thank you for the Kicker 6x9s and custom boxes to put them in. They worked out perfectly and sound great! I got and put them in in one night!
Date of experience: October 6, 2019
The price on the stereo was excellent, the wiring harness and dash kit were included. I just couldn't beat the service I received.
Date of experience: January 3, 2020
The product was exactly as describe. It was shipped very quickly
And arrived exactly when estimmatedted.
Date of experience: December 16, 2018
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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