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Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.
I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.
Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.
The Sony reciever was exactly what I needed and performs flawlessly. I needed a modestly priced reciever for a spare av system and this fit the bill.
Date of experience: January 21, 2018
The bose SoundTouch 30 series needs more bass.not happy with it, bose need to manufacture a bass speaker to pair with it.
Date of experience: March 21, 2018
I had to replace the stock 2002 Wrangler TJ subwoofer. After a few modifications to the housing, i now have a new Kicker subwoofer.
Date of experience: September 17, 2019
I just opened the Costco ad and saw the Dyson V7 priced at $169.
Not a happy customer. Not a happy customer.
Date of experience: May 19, 2018
I liked how the Crutchfield supplies (emailed) instructions were easy to follow and included how everything supplied was to be connected, taking the guess work out. I installed a Sony AX5000 receiver using a Metra 95-6511 Dash Kit, PAC RP4-CH11 Wiring Interface, Metra 40-EU10 Antenna Adapter, and a Metra AX-USB-MINIB USB Port Cable, which were all recommended for installation. Instructions were straight forward and easy to follow. There were no instructions for installing the AX-USB_Minib USP Port Cable so I had to find a YouTube video to watch. Turns out it gets installed from the mini USB coming out of the old UConnect module under the Heater/AC controls. I had to update the firmware on the receiver, install Android Audio app on my phone and everything worked.
Date of experience: December 13, 2020
Ordered a new receiver, sub and center channel just before christmas. Couldn't have went smoother, will order there again for any of my needs.
Date of experience: January 15, 2020
Was hesitant about not getting higher priced speakers but these Kickers made my 17 Sonata sound 10xs better. Highly recommended!
Date of experience: October 21, 2018
Great customer service! Definitely take the tips of other reviews. Camera worked perfectly as described. Took less than 2hrs to install
Date of experience: January 28, 2020
It literally took me 15 minutes to put their speakers in my f250 all the hardware was included, I would definitely buy from them again
Date of experience: February 5, 2020
Arrived fast (even when things are SO late with the wildfires right now). They work great & solves a huge "issue" at home. Hahaha
Date of experience: September 20, 2020
Have bough from crutchfield for many years now allways happy with products and service. Best prices why go anywhere els
Date of experience: September 1, 2018
A Repeat Buyer that would Recomend Crutchfield to Everyone. As Always Very Fast Shipping, and outstanding knowledge of its Staff for any problems possibly occurred during Set Up or After.
Date of experience: January 24, 2019
Tech Reid was super helpful with our wireless turntable and speaker bundle
Received and set up like a snap
Enjoying old school LP s!
Date of experience: March 11, 2019
Love the knowledgeable customer support if a problem with equipment arises, can't get that with Amazon. Ordered 4K and oled equipment
Date of experience: August 9, 2018
Customer service aimed to please - not only do they offer superior product services but their cutsomer service is purly top notch! I do believe the vast majority of their products have lifetime tech support. They have a huge selection of audio visual products for in home or in your car. They have from what i have experienced the most product knowledgable staff i have ever encountered and if they don't know im sure they could tell you who does, but i find that unlikey.
Their digital camcorder and digital camera selection is decent but as for diversity in manufacturers selection is kinda sparse. Their camera accesories like tripods, flashes are available. But personally i feel a site dedicated to photography equipment is bound to have a better selectoin of the latter.
They have a fair return/exchange policy. Very fair
I have purchased car audio and home theater products with extreme confidance from them, i have never been disapointed or even slightly unsatified by these guys and readily recommend them to all my friends.
Date of experience: December 26, 2008
I decided to upgrade my 2001 Chevy Tahoe with modern technology. I installed a touch screen receiver paired with satellite radio and a back up camera. When I ran into trouble connecting wires to my reverse trigger and my parking break. Crutchfield support was able to walk me through and help me find the correct wires to complete my install. I do have some experience installing car stereos. I will say the instructions/wiring guide made sense to me since I've had prior installation experience. However, if you've never installed a car stereo you might have an issue with the step by step instructions since they are basic. You might want to reference some YouTube videos prior to beginning just to get your feet wet. Ultimately I am very happy with my purchase and install.
FYI, for my 2001 Chevy Tahoe I purchased an Alpine iLX-W650 (fits easy without modification due to slim size). Paired with a SiriusXM SXV300V1 Tuner and a Boyo VTL 17ir. I also used the Metra 70-1858 receiver wiring harness and the Metra DP-3002B Dash Kit. (Will make your life much easier).
Date of experience: November 3, 2020
Jake perfectly matched the ELAC Debut 6.2s to my PSA Sprout 100, addressing all considerations from room to musical taste and listening style
Products used:
ELAC speakers
Date of experience: March 7, 2021
I purchased a system, it is amazing. Polk speakers 2 10in kickers. Blaupunkt entrylevel deck pioneer amp and mono punch. Amp system rocks
Date of experience: May 30, 2018
I ordered a GPS and it was good value and dead easy ordering and shipping was free and fast will definitely order again thank u
Date of experience: September 25, 2018
I like the fact that finally I bought Canon IVY CLIQ+ here. It is a great product. I absolutely like the design and it works so well
Date of experience: March 11, 2020
Customer service was excellent took the time to make sure I was getting what I needed and what to do if I had a problem
Products used:
Pioneer marine remote
Date of experience: May 31, 2021
Ordered the Klipsch R-20B soundbar and couldnt be happier. Great sound, great price and very easy to set up.
Date of experience: April 4, 2018
Ordered to upgrade my NAD 368bee amp
With phono preamp. Did installation myself and sounds great,
Shipping was super fast.
Date of experience: February 13, 2019
Will recommend 10/10. Great products and even better prices! Will buy more from you guys very soon!
Tip for consumers:
It’s freaking awesome!!
Products used:
Car stereo
Date of experience: June 19, 2021
If youre an audio file, this place has it all. The staff knows what theyre talking about. Very professional.
Date of experience: November 6, 2017
Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...
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