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    Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 3.3 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 10th among Electronics sites.

  • Service
    158
  • Value
    169
  • Shipping
    170
  • Quality
    163
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
160
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How would you rate Crutchfield?
Top Positive Review

“Great Service, great selection”

Michael G.
9/29/23

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Date of experience: 9/29/23
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Top Critical Review

“Vehicle fit info is wrong and tech support is useless”

matt s.
9/28/24

Bought a stereo for my run of the mill 2014 caravan. Their instructions said no cutting of the dash required. Well, after wiring I up I find I does not fit in the opening. The radio is too big so without hacking the outer dash, it's not going to fit. I decided to call and find out I this was normal and all I got was attitude. Tech told me I didn't read the instructions or fit info. When I proved him wrong on both counts, he then said I must have some special model. No apologies, no solutions, he just tried to blame me. And then hung up. I'm sending this junk back. If I can't can't get accurate fit info or tech support I might as well buy it on Amazon for less money.

Date of experience: 9/28/24
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Reviews (1,617)

Rating

Timeframe

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Reviews that mention popular keywords

wiring harness (75) tech support (51) car stereo (75) head unit (46) customer service (247)
Thumbnail of user meresy
California
3 reviews
6 helpful votes
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April 9th, 2016

Good product, and fast delivery, good choice for your electric device!

Service
Value
Quality

Date of experience: April 8, 2016

Thumbnail of user lancec96
Illinois
2 reviews
1 helpful vote
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September 21st, 2020

Great site easy to navigate and great product details...

Date of experience: September 21, 2020

Thumbnail of user jeremyr24
Florida
11 reviews
23 helpful votes
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April 13th, 2016

I've ordered plenty through here. Always great service

Date of experience: April 13, 2016

Thumbnail of user oguntowop
TW
4 reviews
13 helpful votes
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March 31st, 2016

They have high-quality products, fair prices, great service. Your car the best choice!

Date of experience: March 31, 2016

Thumbnail of user louisc258
North Carolina
2 reviews
1 helpful vote
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May 4th, 2021

I love Crutchfield, if you want top quality audio gear especially for cars and home, they are great

Tip for consumers:
They have all the installation info for any vehicle, free! No one else can match that !

Products used:
Audio gear for my 2006 Jeep wrangler

Service
Value
Shipping
Returns
Quality

Date of experience: May 4, 2021

Thumbnail of user mias
China
9 reviews
33 helpful votes
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April 13th, 2010

I am very satisfied with my experience at crutchfield.com. Fast and professional

Date of experience: April 13, 2010

Thumbnail of user shawnp
Texas
2 reviews
2 helpful votes
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December 29th, 2009

Happy with my purchase! Great experience. THIS is how you do business!

Date of experience: December 29, 2009

Thumbnail of user onomsp
Ukraine
19 reviews
49 helpful votes
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April 3rd, 2011

Cheap items, fell in love with their prices on canon camera

Date of experience: April 3, 2011

Thumbnail of user ronnieb14
California
5 reviews
10 helpful votes
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January 18th, 2015

Good customer service. Can offer for competitive prices

Date of experience: January 18, 2015

Thumbnail of user bradr523
Pennsylvania
1 review
1 helpful vote
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July 8th, 2020

Ive been ordering from Crutchfield for over 25 years, I have NEVER had a problem with their installation instructions.

Date of experience: July 8, 2020

Thumbnail of user tomb481
Arkansas
1 review
0 helpful votes
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April 12th, 2018

My advisor knew so much. Certain to purchase from Crutchfield again. Going back for tv and receiver

Date of experience: April 12, 2018

Thumbnail of user kateh28
GB
3 reviews
2 helpful votes
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September 10th, 2015

Having discovered this company I shall definitely be returning!

Date of experience: September 10, 2015

Thumbnail of user carlosg267
North Carolina
1 review
0 helpful votes
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December 27th, 2019

Si estás comprando en Amazon o walmart estás perdiendo el tiempo, Crutchfield tiene mejores precios y envío gratis, buena garantía y ayuda por teléfono si tienes problemas con la instalación, los recomiendo al 100%

Date of experience: December 27, 2019

Thumbnail of user maxc133
Puerto Rico
1 review
0 helpful votes
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May 26th, 2020

Muy bien, llego a tiempo, lo puede actualizar y programa bien, ahora solo falta pues seguir probándolo. Esperando que todo salga bien

Date of experience: May 26, 2020

Thumbnail of user robertof28
California
1 review
0 helpful votes
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May 14th, 2019

Muy buen precio y la bocina en buen estado nueva y se escucha bien atienden muy bien los trabajadores

Date of experience: May 14, 2019

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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